ICICI Lombard is a 74:26 joint venture between ICICI Bank Limited and Canada based Fairfax Financial Holdings Limited. It is one of the leading private general insurance companies in India, offering an array of insurance products for retail and corporate customers. These include health, home, motor, travel, and other insurance products that can be purchased online through its website. ICICI Lombard also has specialized insurance offerings and services for non-resident Indians. It uses a multi-channel distribution approach including retail agents, brokers, bancassurance partnerships, and online channels.

1. ICICI Lombard
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ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI
Bank Limited and Canada based Fairfax Financial Holdings Limited. ICICI Bank is India's
second largest bank, while Fairfax Financial Holdings is a diversified financial corporate
engaged in general insurance, reinsurance, insurance claims management and Investment
management.
Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of
Canada's oldest property and casualty insurers. ICICI Lombard General Insurance Company
received regulatory approvals to commence general insurance business in August 2001.
Contents
[hide]
1 Management
2 Retail Segment
o 2.1 Health Insurance
o 2.2 Home Insurance
o 2.3 Motor Insurance
3 NRI Services
4 Channels
o 4.1 Retail
o 4.2 Online
o 4.3 Bancassurance
5 Buying Insurance Online
6 Telecalling
7 External links
8 References
[edit] Management
Board Members
Mr K V Kamath, Chairman
Mr R Athappan, Director
Mr B V Bhargava, Director
Mr Dileep Choksi, Director

2. Mr James F Dowd, Director
Ms Lalita D Gupte, Director
Ms Kalpana Morparia, Director
Mr S Mukherji, Director
Mr Chandran Ratnaswami, Director
Mr H N Sinor, Director
Mr Sandeep Bakhshi, Managing Director & CEO
Committees Audit Committee
Mr. S Mukherji, Chairman
Mr. Dileep Choksi, Director
Mr. James F Dowd, Director
Mr. H.N. Sinor, Director
Investment Committee
Mr. Chandran Ratnaswami, Chairman
Ms. Kalpana Morparia, Director
Mr. Sandeep Bakhshi,, Managing Director & CEO
Mr. S Gopalakrishnan, Head – Investments
Mr. Rakesh Jain, Head-Finance & Accounts
Mr. Liyaquat Khan, Appointed Actuary
Board Governance Committee
Ms. Kalpana Morparia, Chairperson
Mr. Chandran Ratnaswami, Director
Mr. H. N. Sinor, Director
[edit] Retail Segment
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ICICI Lombard's Retail Segment consists of personal insurance products - Health, Home, Motor
and Travel insurances.
[edit] Health Insurance
ICICI Lombard offers the following kinds of health policies to suit different needs which can be
bought online.

3. 10 K Tax Saver Health Plan - This policy has a fixed premium and enables customers to save up
to Rs. 3,366 under Section 80 D of the Indian Income Tax Act.
Family Floater Health Plan - A single policy that takes care of the hospitalization expenses of an
entire family.
Critical Care Plan – Critical Care plan offers a lump-sum benefit on diagnosis of critical illness
such as a heart attack, stroke, life-threatening cancer, paralysis or kidney failure. It comes with
an additional cover against Personal Accident and Permanent Total Disablement (PTD).
Personal Accident Plan - This policy provides cover against accidental death, permanent partial
disablement (PPD) and permanent total disablement (PTD) on account of an accident with a
choice of continuous coverage for 3 or 5 years.
[edit] Home Insurance
ICICI Lombard Home Insurance comes in two sub sections; one covering the building and the
other the contents. Unlike other policies, however, it also covers loss of cash, public liability,
temporary resettlement, alternative accommodation and baggage insurance.
[edit] Motor Insurance
ICICI Lombard offers Car Insurance, a package policy for four-wheelers covering Third Party
Liability (TPL), and Two Wheeler Insurance covering two wheeler vehicles.
Apart from these, ICICI Lombard also offers Overseas Travel insurance and Student Travel
insurance.
[edit] NRI Services
ICICI Lombard has developed insurance policies for Non-resident Indians that can be bought,
renewed and tracked online.
Parents' Health Insurance covers hospitalization and medical expenses incurred by parents of the
policyholder in India. For parents' travelling outside India, ICICI Lombard offers a Parents'
Overseas Travel Insurance policy.
An NRI can insure his children/ dependents travelling abroad to study, under the Student
Medical Insurance plan. Likewise, the Home Insurance and Car Insurance schemes enables an
NRI to secure his assets in India.
[edit] Channels

4. Channel is the term used for the various approaches a company uses to tap its customers. ICICI
Lombard uses a multi channel approach to ensure the sales, service and other allied activities are
carried out in the most effective manner.
The channels used by ICICI Lombard can be broadly stated as under:
[edit] Retail
The Retail channel consists of sales executves, sales officers, brokers and agents. They are the
one who are in direct contact with the customers and bring the innovative insurance solutions to
their doorsteps.
[edit] Online
ICICI Lombard has developed a web-based system to meet all the pre and post-policy transaction
. One can get quotes, buy, renew and track their policies online through the website
[www.icicilombard.com]. With the do-it-yourself architecture, the online channel is fast,
convenient, easy to understand and operate.
[edit] Bancassurance
Bancassurance is the distribution of insurance products through a bank’s network. ICICI
Lombard has a tie-up with various banks to reach its customers efficiently. With a dedicated
team of product managers, sales managers and sales executives, the company has been using this
channel to sell, cross-sell and upsell its products.
[edit] Buying Insurance Online
ICICI Lombard was among the first companies to make their insurance products available online
in India. ICICI Lombard has web-based systems to meet all pre and post-policy transactional
needs of its customers. One can compare plans, get quotes, buy, renew and keep a track of their
insurance policies online. The company also uses this web integration process with its channel
partners to streamline its sales process.
[edit] Telecalling
ICICI Lombard was the first general insurance company in India to start telesales operations due
to its inherent profitability. However in recent times, public outburst against pushy and intrusive
telecalling in general has led to a reduction in cold calling and the introduction of 'do-not-call'
(opt-out) lists similar to the US 'Do Not Call Registry'. ICICI Lombard too has the Do Not Call
option and respects the privacy of their customers.