2010 presentation on the work done by me in the newly created Online Services manager role at Lincoln University NZ. It illustrates the approach I took to discovering the needs of a University and the way in which I moved that vision into the culture of the University. It was presented to the IBF24 live webinar.

2. Dorje McKinnon
• Twitter @dorjem
• http://dorjem.blogspot.com

3. Kiwi Intranets

5. Intranet Manager Training

6. Day Job
• Photo of my door

7. Lincoln University

10. I’ll be impressed if you
significantly change
anything,
universities are hard
work.

11. So begins our journey

13. Our CMS
http://clone.lincoln.ac.nz/clone

14. The replacement CMS

15. The beginning
User interviews
70 of our 600 staff
80 of our students

16. Academic General
Under Graduate Post Graduate

17. Academic General
Under Graduate Post Graduate
User roles

18. Academic General
Under Graduate Post Graduate
User rolesPart time

19. User’s Digital Workplace

20. Students were using
• http://learn.lincoln.ac.nz
• http://staff.lincoln.ac.nz
• http://intranet.lincoln.ac.nz
• http://registry.lincoln.ac.nz/lpp
• https://lucas.lincoln.ac.nz
• http://www.lincoln.ac.nz

21. Staff were using
• http://learn.lincoln.ac.nz
• http://staff.lincoln.ac.nz
• http://intranet.lincoln.ac.nz
• http://registry.lincoln.ac.nz/lpp
• https://lucas.lincoln.ac.nz
• http://www.lincoln.ac.nz
• http://d-2kw.lincoln.ac.nz/wiki
• http://convesation.lincoln.ac.nz
• https://www.yammer.com/lincoln.ac.nz
• http://librarynet

22. 78 URLs and counting

24. Strategy
Big fan of Toby Ward’s

25. Online Strategy
People,
served by systems
Finance
Leave
Payrole
HR system
Moodle
Timetable
Operational tool
SharePoint
ActiveDirectory

26. NOT- systems served by people
Purchasing
Finance
Payroll
HR system
Moodle Timetable
Operational tool
SharePoint
www

27. Action while planning
Worry about the 80% not the 20% exceptions
Split Staff and Student intranets !!
http://staff.lincoln.ac.nz
http://learn.lincoln.ac.nz
Provide Collaboration spaces, with owner defined
membership that could be : staff and or student
and or alberteinstein@nobelprize.org

28. Building blocks
Personas
http://intranet.lincoln.ac.nz/Web-
Editors/Personas/
Trust – build explicit and implicit trust with
key users (Publishing)
http://intranet.lincoln.ac.nz/Web-
Editors/Publishing/

29. The human face of the system
Intranet
manager
Mike Watson

30. Publish thinking internally
Vision > Objectives > Functionality > Tasks
http://conversation.lincoln.ac.nz/onlineservic
es

31. And after breakfast …

32. Make thinking interactive
Comment
http://conversation.lincoln.ac.nz/onlineservic
es/?p=173
Like
http://conversation.lincoln.ac.nz/onlineservic
es/?p=179

33. Leveraging the steering group
• Meetings to realign
• Members as advocates
http://conversation.lincoln.ac.nz/onlineservic
es/?p=189

34. Journey’s end
Dorje McKinnon
@dorjem
http://dorjem.blogspot.com