1. Ian Morrison
• In-House 1996 to 2001 and 2003 to date
• HR Recruitment Company 2001 to 2003
• Contingency Recruitment Agencies 1986 to 1993
• Advertising and Search Firm 1993 to 1996
3. Experience
• Design and facilitation of Assessment Centres
• Identify and implement Competency Framework
• Employment Branding – Website, Brochures, Briefing
documentation
• Agency Management
• Direct Sourcing Sourcing mechanism – Linked In, Job
Boards, Networking, Referrals, Agencies, Executive
Search
4. Direct Sourcing
• T-Mobile (40% direct – recruitment fairs, ad
campaigns, job boards, networking)
• Redstone Telecoms (RPO type service offering, 80%
direct)
• Centrix (70% direct sourcing – job boards,
headhunting)
• Microsoft (95% direct sourcing – job boards, linked
in, executive search)
• Zenos (40% direct sourcing – job boards, networking)
5. Enablers
• Competency Framework for recruitment AND
performance management
• Job boards for advertising purposes
• Robust T’s and C’s with agencies
• Service Level Agreements with agencies
• Access to career pages on website
• Links from job boards to career website
6. Recruitment Solutions
• T-Mobile – Outsource Field & Switch Technician
recruitment
• 70 hires needed in 6 months
• Historical stats - improvements after redesign of
process after Assessment Centres from 1:8 to 4:8
offered before outsourcing to 6:8 after outsourcing
• Outsourced advertising/sourcing
• Outsourced CV Screening and Telephone Interviews
• Outsourced Part One of Assessment Centre
7. Recruitment Solutions
• T-Mobile – Centralising Contractor
Management
• PSL for IT and NWS Contractor staff.
• Best, Hays and AMS – IT, 5 for NWS
• Model designed to work for in-house
management or external supplier. Based
model on Best/Pru UK and AMS/ICL
8. Contractor Model
Authorisation
Line Managers HR/ Procurement/
Finance
Job spec
CRT Authorisation
CV’s
Job spec
Contract Recruitment Partners
9. Recruitment Solutions
• Redstone Telecommunications. Recruitment
Wheel.
• A number of specialist partners operating in
their field of expertise. IT & Telco, Sales &
Marketing, Finance and Senior Executive.
10. Redstone Resourcing Solution
Information Systems
Telco
Human Sales & Marketing
Resources Ian
Call Centre Finance
12. Recruitment Solutions
• Quorum/Microsoft EMEA HQ. Direct Sourcing
Delivery across the EMEA for Sales, Marketing,
Business Development and Pre-Sales Support
• France, Germany, UK, Ireland, Netherlands,
Belgium, Italy, Egypt, Dubai, South Africa
• Circa Euro 120,000
13. Recruitment Solutions
• Accenture/BT – Designed, implemented and
delivered on the “two envelope process” for
BT Openreach. Also “sold” solution in to two
other sectors of BT. Later extended across the
business
• 71 days to close off a file. Reduced to 21
including references, 14 without.
14. Recruitment Solutions
• Prudential GHO/Alexander Mann Solutions.
Audited AMS and brought recruitment back
in-house
• Issues around selection of candidates, quality
of candidates and speed of delivery versus
cost
15. Recruitment Solutions
• Marlborough Stirling – 25 suppliers, is this
enough to get the best candidate? Want more
but don’t want to have to manage them.
• Focus on two business sectors – Life and Lend
• Centralised through central supplier to include
existing suppliers and manage new suppliers
16. Original situation
Life Lend TPA E-Com OPS
requirements
Five Five Five Five Five
agencies agencies agencies agencies agencies
17. New Model
Life Lend
Job Job Job
specs specs specs
CV’s CV’s
5 1st tier 5 1st tier
suppliers Ian suppliers
Job
specs
2nd tier suppliers – 20 to 25 agencies
18. Recruitment Solutions
• Tesco Personal Finance
• 150 Financial Service Consultants required in
30 locations
• Sourcing, Screening and schedule in to
Assessment Day
19. RPO Audit
• Capita in place for 22 months of 10 year
contract
• Issues with MI
• Issues with Service Delivery
• No robust capture of source per hire
• No accurate capture of time to hire reported
