BPO Consulting


Published on

BPO Consulting Services:
Business Development
Performance Coaching & Analytics
Process Improvement

Published in: Business
1 Comment
  • With the passing years we have worked with individuals, start-ups and established companies to provide completely personalized websites, personalized to the client’s individual needs and budget. We have created simple one page websites to fully featured networking sites and dynamically created, database driven information sites, etc… all within client’s budget. Apple InfoTech Private Limited is revolutionary to the new dynamics underlying Web. As the center of excellence, we deliver according to the clients’ need. Any quarries please contact us,
    Apple info tech(P)Ltd.
    Web: http://www.appleinfotech.co.in
    Skype: appleinfotech54
    Ph: (O)- +91-674-274-3953
    Mail us :support@appleinfotech.co.in
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

BPO Consulting

  1. 1. BPO Consulting Services
  2. 2. How Can We Help? SALES • What? Whom? How? • Deploy a Go-To-Market Strategy Performance Coaching & Analytics • What & How to Measure • Key Drivers of Business • Metrics Training & Analytics Business Process Improvement • Problem Solving Approach • Capability BuildingXServe Consulting www.xserve.in
  3. 3. Developing the SALES Process…. WHAT do we SELL? Call Answering Service, Technical Support, “The Objective is to F&A, Legal Process Outsourcing, Customer develop & deploy Retention, Collections, RPO??? business processes & To WHOM do we SELL? products to identify & Business Verticals (Telecom, Technology, BFSI etc.) engage viable Industries Geographies prospects” HOW do we SELL? Sales Process, Channels, Pricing, Competitive Advantage, Value PropositionXServe Consulting www.xserve.in
  4. 4. Go-To-Market Strategy Create a Service Portfolio for identified business verticals  What are our Aspirations?  What do we have now? Value Proposition, Services  Where are the GAPS?  The Selling Landscape  How do we SELL? Partners, Promotions, Conferences Service & Engagement Model  How do we work with clients? PARTNER & not PROVIDER  How do we stay COMPETITIVE? The SALES Process  Identify Prospects & Develop Contacts  Engage & Educate  Document Business Case & Submit Proposal  Design & Implement Transition PlanXServe Consulting www.xserve.in
  5. 5. Performance Coaching & Analytics Monitoring TREND Understanding & Measuring VARIATION ROOT CAUSE Analysis Key DRIVER AnalysisXServe Consulting www.xserve.in
  6. 6. BPO Metrics Training Measuring & Monitoring Performance…. WHAT? HOW? Key BPO Metrics Relevant Drivers for BPO Business Collection of DATA Metrics Tracking & Monitoring Operational Definitions & MeasurementsXServe Consulting www.xserve.in
  7. 7. Client Reviews Preparation & Presentation Data Analytics & Representation • Trend & Variation Analysis • Outlier Analysis • Controllable & Uncontrollable Causes • Root Cause Analysis Action Plan • Process & Team Level Actionable • Outlier Improvement Plan • Performance Forecast • Early Warning Signals Innovation • Proposals for process changes based on historical data analysis & end-customer behaviour • Additional Service Offerings • Productivity & Quality Improvement Plan • Competitor Analysis & SuggestionsXServe Consulting www.xserve.in
  8. 8. Process Improvement Improvement Projects for Key Business Metrics  Identify pain areas and improvement opportunities  Initiate & mentor improvement projects: Lean & Six Sigma  Ensure successful completion & Deploy control measures with a review mechanism  Hand-over the improved process to the ClientXServe Consulting www.xserve.in
  9. 9. Capability Building Lean & Six Sigma Training Programs Reduction in waste by streamlining a Lean process Lean accelerates Six Sigma. Lean Solving problems & Six Sigma improving processes is faster & more efficient Reduction in defects Six by effectively solving Sigma problems  Trainings for Project Champions, Leaders & Members  Hands-on training for advanced statistical tools & software  Extended support post training for successful completion of high-impact projectsXServe Consulting www.xserve.in
  10. 10. Connect With Us www.xserve.incontact@xserve.in(+91) 981.925.2988