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ManpowerGroup capabilities
“A powerful region with great potential”




Ukraine




    Sunday, December 16, 2012
ManpowerGroup Vision                  Winning in the Human Age




  ManpowerGroup | 19 September 2011                2
Sophistication of Offerings is Increasing
ManpowerGroupTM is the world leader in innovative workforce solutions. We
leverage our global reach and local expertise of tens of thousands of people across
more than 80 countries, making it possible for businesses to access the talent they
need when they need it.

ManpowerGroupTM Solutions provides clients with human resources outsourcing
services primarily in the areas of large-scale recruiting and outcome-based
workforce-intensive initiatives, thereby sharing in the risk and reward with our
clients.

ExperisTM is the global leader in professional resourcing and project-based workforce
solutions. With operations in more than 50 countries, we deliver 53 million hours
of professional talent specializing in IT, Finance and Engineering to accelerate
clients’ businesses each year.

Right Management® is the global leader in talent and career management
workforce solutions. Through our innovative and proprietary process, we leverage
our expertise to successfully increase productivity and optimize business
performance..


Manpower® is the global leader in contingent and permanent recruitment
workforce solutions. We provide the personal flexibility and agility businesses need
with a continuum of staffing solutions.
Innovative Workforce Solutions that Power the WOW
                   We power the world of work through
                   innovative workforce solutions:




                                         We help
                                         our clients
                                         win.
The leader in global service delivery

                                         Europe/Africa
                                         2,538 Offices
                                         38 Countries/Territories
  U.S. & Canada
  950 Offices




  Mexico, Central                    Middle East                    Asia Pacific
  America & Caribbean                9 Offices                      244 Offices
  98 Offices                         6 Countries                    15 Countries/Territories
  11 Countries/Territories



            South America
            163 Offices
            10 Countries
                             With a footprint of nearly 3,900 offices in 80 countries and
                             territories, we provide local, national and global companies
                             with the experts who understand market-specific labor
                             customs, regulations, tax laws and economic trends.
ManpowerGroup Russia&Region

                                     Russia
                                   Kazakhstan
                                    Ukraine
                                    Belarus




12 Offices in Russia&Region
12 Offices in Russia&Region

Successful operations since 1994
Successful operations since 1994

9500+ associates/ 1200+ clients
9500+ associates/ 1200+ clients
ManpowerGroup Services


  Search and Selection                               Outstaffing                         Career Transition
• Professional Recruitment               • Outstaffing                            • Implementation & support services
• Executive Search & Selection           • On-site HR services                    • Organizational transition planning
• Temporary Staffing Services
                                                                                  • Redeployment, outplacement
• Mass Recruitment
• Volume Recruitment




 Training & Development                     Assessment & Testing                         HR-Consulting
                                                                                         HR-Consulting
                                                                                  • HR Audit (Administration, Labor
• Customized job-specific training for   • Professional and Soft skills testing
                                                                                    Legislation, Labor Safety,
  clients                                • Competency Models Development            Recruitment Models, etc.)
• Skill Building Programs                • Complex evaluation of new applicants   • Planning and Optimization of Staff
• Leadership development                 • Assessment and Development               Size, Workforce strategy
                                           Centers                                • Employment branding
                                                                                  • Organizational management
                                                                                  • Channel Salary Surveys
Recruitment Department Structure


                    Manpower Professional                                                         Manpower




      Automotive                       Finance & Accounting      Entry level clerical positions                 Temporary Employees



                                       HR & Administrative
 Logistics & Purchasing
                                             Legal


                                                                      Mass Recruitment                       Industrial Mass Recruitment
       Industrial                           IT & Telecom



    Sales & Marketing
                                       Banking & Insurance
   (FMCG, B2B, Retail)


                                                                                          Executive Recruitment
Pharmaceutical & Medical                     Hospitality




       Oil & Gas                    Construction & Real Estate
Recruitment Flow Chart

                               Referrals               Advertising
                                                                       Internet
          Executive
           Search


                                           Candidate’s Flow                High Schools
        ManpowerGroup                       Candidate’s Flow
           Database




                                  ManpowerGroup Project Team           11st Interview
                                                                        st
                                                                           Interview
              CV screening
               CV screening



                                Preliminary                 Phone
                                 Preliminary                 Phone     22nd Interview
                                                                        nd
                                                                           Interview
                                Examination               Interview
                                 Examination               Interview
                 Profiling
                  Profiling

                                    Assessment - - Center, Testing
                                     Assessment Center, Testing

                                                                          Signing of Labor
                                                                           Signing of Labor
  Training / / Certification
   Training Certification                                                  Contract with
                                                                             Contract with
        (if required)                                                    ManpowerGroup (if
          (if required)                          Employment               ManpowerGroup (if
                                                  Employment                  required)
                                                                               required)
Candidate Recruitment
Talent Match selection process



                          1
    Our process to find       Candidate Attraction
    and match the right
     candidates uses          Multi-channel approach to attract candidates via
                              a diverse range of mediums including internet




     3
                              based attract campaigns, referrals from existing
                              staff and high street branches across Europe.




                          1
                          2
                              The Candidate Experience

                              All potential candidates are screened to ensure
                              we are able to find them gainful employment.
                              We also undertake full interviews, assessments
                              and references with each applicant.




                          3
                              Candidate Care and Management

                              Suitable candidates receive a full job pre-brief
     Tiers of selection       and we can tailor an induction package for
                              individual requirements. Our employees will
                              also receive ongoing performance evaluations
                              and free training and up-skilling packages.
Manpower : Capabilities

• Professional Recruitment
• Mass Recruitment
• Staffing
Temporary Staffing

   With Temporary Staffing service, ManpowerGroup supplies the Client with skilled,
    efficient and productive employees who understand the value of performing high
    quality work.




            Recruitment
            Placement /
            Replacement
    Employment / Laying off

                                     ManpowerGroup
             Payrolling                                            RESULT
        Administrative
         Processing



       Management & Control
                                          CLIENT
            Overall
      Process Management
Outstaffing




 With this Service, ManpowerGroup becomes an employer for the people whom the Client
 wants to work for the company but who are to be employed indirectly.



           Recruitment
     Placement / Replacement             CLIENT

              Employment / Laying off


                Payrolling              ManpowerGroup             RESULT
                  Administrative
                   Processing


      Management & Control
                                         CLIENT
           Overall
     Process Management
Services and Solutions




               Services   Solutions



         Simple                Complex
ManpowerGroup Solutions

End-to-End Solutions for the
Employment Lifecycle

• Comprehensive range of solutions

• Increase productivity through
  improved quality, efficiency and
  cost-reduction strategies at every
  stage of your business evolution

• Concentrate on your core business
  activities - leave the rest to us
Talent Based Outsourcing

 • Talent Based Outsourcing is not a specific offering. TBO is a commitment to
   craft a solution that responds to a specific client need. It may be specific
   enough to be characterized as an offering (contact centers) and may be
   comprised of core and adjacent capabilities (e.g. HR expertise, process
   expertise etc.)

 • In Talent Based Outsourcing solutions, we deliver and manage flexible,
   competitively-priced teams of talent to deliver a discrete task, function or
   service. Most of the time, this solution is closely integrated in our client’s
   operations, a concept which we call in sourcing.

 • We provide this offering in many different areas, such as:
     •   Contact Center solutions
     •   Fix and Repair solutions
     •   IT Help Desk solutions
     •   Cost per unit solutions within manufacturing
         or logistics sectors
Talent Based Outsourcing



                                                                          ManpowerGroup
    Client                                                               ManpowerGroup
   Client



                             Search & Selection

   Reception                                           Key Account Manager               Project Coordinator
  Reception                                           Key Account Manager               Project Coordinator

                           Maintenance of function
  HR Administration
 HR Administration

                                  Trainings           Temporary           Permanent
                                                     Temporary           Permanent                Floaters
        Recruitment                                   Recruitment         Recruitment            Floaters
       Recruitment                                   Recruitment         Recruitment


                Database      HR Administration
               Database



                                Management
RPO

•   Recruitment Process Outsourcing is an offering that allows us to take on all or part of
    a client’s permanent recruiting operations, potentially including: workforce planning,
    recruiting strategy, sourcing and screening, candidate assessment, interviewing,
    candidate management, offer negotiation and on-boarding.



                                                                           End to End
             Recruitment                          Project
                                                   RPO                     Enterprise
               Support
                                                                             RPO

        Targeted assistance for        Address a seasonal or           Complete support – from
        components of the recruiting   business need for               process design through on-
        process                        large-scale ramp-up             boarding

        •Consulting                    •Includes event based or        •Enterprise-wide hiring.
        •Sourcing                      volume hiring                   •Skill, geography or business
        •Screening                     • Enterprise-wide or skill,     unit targeted
        •Interviewing                  geographic, business unit       • Change management and
        •Interview scheduling          specific                        technology as part of the
        •May include Contract          • Borderless Talent Solutions   solution
        Recruiters                                                     • Multi-year contracts
        •Short or long term                                            • Borderless Talent Solutions
Consulting

  ManpowerGroup offers a wide range of consulting services:

 • Recruitment Audit
 • HR Audit
 • Planning and Optimization of Staff Size
 • Competence Assessment of Candidates and Personnel
 • Loyalty Assessment of Personnel
 • Development of Competency Models
 • Call Center Organization / Audit
 • Labour Safety Organization / Audit
 • Labour Legislation Organization / Audit
 • Career Transition Consulting
 • Specialized Salary Surveys
 • as well as a number of other offerings.
Work flow with our clients
 • Key Account Manager (KAM) is responsible
   for ensuring consistent and efficient delivery of
   Services to the client, also KAM is responsible
   for all contractual issues that might arise.

 • Recruitment Consultants – ManpowerGroup
   specialists, who are focused on the special
   segments of business as: Retail, Automotive,
   Sales, Marketing, Finance & Banking, IT &
   Telecom, Logistic, B2B, and HR and many
   others.
Full recruiting process life cycle

                                             Engagement Call
                                               with hiring
                 On-boarding                    manager                Candidate
                  activities                                           Sourcing



  Offer/contract
                                                                                     Talent
  management
                                                                                   assessment
    activities




 Verifications                                                               Behavioral
     and                                                                   Based / In-depth
  references                                                                  Interview
                          Client Interview
                                                        Candidate(s)
                             scheduling
                                                        Submission
                              activities
Full recruiting process life cycle

                   Full recruiting process life cycle

                                    ••          reviewing the job requirements
                                               reviewing the job requirements
                                    ••          establishing success profiles
                                               establishing success profiles
 Engagement Call with Hiring
 Engagement Call with Hiring        ••          understanding department structure and
                                               understanding department structure and
    Manager
    Manager                                     culture
                                               culture
                                    ••          setting timing and communications protocols
                                               setting timing and communications protocols
                                    ••          reviewing recruiting strategies
                                               reviewing recruiting strategies
                                    ••         building a specific sourcing plan to maximize
                                               building a specific sourcing plan to maximize
                                               all available sourcing channels
                                               all available sourcing channels
  Candidate Sourcing
  Candidate Sourcing
                                    ••         executing the sourcing plan to identify
                                               executing the sourcing plan to identify
                                               prospective candidates
                                               prospective candidates

                                          ••     using various prescreening responses or
                                                 using various prescreening responses or
      Talent Assessment
      Talent Assessment                          assessment results to assess candidate
                                                 assessment results to assess candidate

                                     ••        obtaining an accurate measure of past
                                               obtaining an accurate measure of past
   Behavioral Based In-depth                   performance
                                               performance
   Behavioral Based In-depth
              Interview
             Interview               ••        determining if the candidate possesses the
                                               determining if the candidate possesses the
                                               desired characteristics //soft skills
                                               desired characteristics soft skills

                                     ••         submitting candidates who have passed the
                                               submitting candidates who have passed the
   Candidate Submission(s)
   Candidate Submission(s)                      assessment and interview steps
                                               assessment and interview steps
Full recruiting process life cycle

                               ••         managing scheduling and communication activities
                                         managing scheduling and communication activities
                                          between the candidate and the hiring manager
                                         between the candidate and the hiring manager
 Client Interview Scheduling
 Client Interview Scheduling   ••         obtaining scheduling preferences
                                         obtaining scheduling preferences
     Activities
     Activities                ••         assisting in developing and coordinating interview
                                         assisting in developing and coordinating interview
                                          teams
                                         teams


                               ••         confirmation of work history provided by candidate
                                         confirmation of work history provided by candidate
References/Verifications
References/Verifications       ••         independent assessment of prior work
                                         independent assessment of prior work
                                          performance
                                         performance


                                    ••     preparing of the written offer letter or contract
                                           preparing of the written offer letter or contract
 Offer/Contract Management
 Offer/Contract Management                 document
                                           document
             Activities
            Activities              ••     handling verbal extension of the offer //contract
                                           handling verbal extension of the offer contract
                                    ••     any negotiation activities
                                           any negotiation activities

                                ••        New Hire Paperwork
                                          New Hire Paperwork
    On-boarding activities
    On-boarding activities      ••        Equipment and System Access Requests
                                          Equipment and System Access Requests
                                ••        Warm e-mails and calls to New Hire prior to First
                                          Warm e-mails and calls to New Hire prior to First
                                          Day
                                          Day
Benefits of Partnering with ManpowerGroup

    Company alignment – core values, industry leaders

    Proven global managed services programs

    Scalable and flexible solution capability

    Approach to global analytics coupled with industry thought leadership

    Financial strength and stability

    Strong and experienced dedicated account team
Thank you!




             www.manpower.ru

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Manpower Group

  • 1. ManpowerGroup capabilities “A powerful region with great potential” Ukraine Sunday, December 16, 2012
  • 2. ManpowerGroup Vision Winning in the Human Age ManpowerGroup | 19 September 2011 2
  • 4. ManpowerGroupTM is the world leader in innovative workforce solutions. We leverage our global reach and local expertise of tens of thousands of people across more than 80 countries, making it possible for businesses to access the talent they need when they need it. ManpowerGroupTM Solutions provides clients with human resources outsourcing services primarily in the areas of large-scale recruiting and outcome-based workforce-intensive initiatives, thereby sharing in the risk and reward with our clients. ExperisTM is the global leader in professional resourcing and project-based workforce solutions. With operations in more than 50 countries, we deliver 53 million hours of professional talent specializing in IT, Finance and Engineering to accelerate clients’ businesses each year. Right Management® is the global leader in talent and career management workforce solutions. Through our innovative and proprietary process, we leverage our expertise to successfully increase productivity and optimize business performance.. Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the personal flexibility and agility businesses need with a continuum of staffing solutions.
  • 5. Innovative Workforce Solutions that Power the WOW We power the world of work through innovative workforce solutions: We help our clients win.
  • 6. The leader in global service delivery Europe/Africa 2,538 Offices 38 Countries/Territories U.S. & Canada 950 Offices Mexico, Central Middle East Asia Pacific America & Caribbean 9 Offices 244 Offices 98 Offices 6 Countries 15 Countries/Territories 11 Countries/Territories South America 163 Offices 10 Countries With a footprint of nearly 3,900 offices in 80 countries and territories, we provide local, national and global companies with the experts who understand market-specific labor customs, regulations, tax laws and economic trends.
  • 7. ManpowerGroup Russia&Region Russia Kazakhstan Ukraine Belarus 12 Offices in Russia&Region 12 Offices in Russia&Region Successful operations since 1994 Successful operations since 1994 9500+ associates/ 1200+ clients 9500+ associates/ 1200+ clients
  • 8. ManpowerGroup Services Search and Selection Outstaffing Career Transition • Professional Recruitment • Outstaffing • Implementation & support services • Executive Search & Selection • On-site HR services • Organizational transition planning • Temporary Staffing Services • Redeployment, outplacement • Mass Recruitment • Volume Recruitment Training & Development Assessment & Testing HR-Consulting HR-Consulting • HR Audit (Administration, Labor • Customized job-specific training for • Professional and Soft skills testing Legislation, Labor Safety, clients • Competency Models Development Recruitment Models, etc.) • Skill Building Programs • Complex evaluation of new applicants • Planning and Optimization of Staff • Leadership development • Assessment and Development Size, Workforce strategy Centers • Employment branding • Organizational management • Channel Salary Surveys
  • 9. Recruitment Department Structure Manpower Professional Manpower Automotive Finance & Accounting Entry level clerical positions Temporary Employees HR & Administrative Logistics & Purchasing Legal Mass Recruitment Industrial Mass Recruitment Industrial IT & Telecom Sales & Marketing Banking & Insurance (FMCG, B2B, Retail) Executive Recruitment Pharmaceutical & Medical Hospitality Oil & Gas Construction & Real Estate
  • 10. Recruitment Flow Chart Referrals Advertising Internet Executive Search Candidate’s Flow High Schools ManpowerGroup Candidate’s Flow Database ManpowerGroup Project Team 11st Interview st Interview CV screening CV screening Preliminary Phone Preliminary Phone 22nd Interview nd Interview Examination Interview Examination Interview Profiling Profiling Assessment - - Center, Testing Assessment Center, Testing Signing of Labor Signing of Labor Training / / Certification Training Certification Contract with Contract with (if required) ManpowerGroup (if (if required) Employment ManpowerGroup (if Employment required) required)
  • 11. Candidate Recruitment Talent Match selection process 1 Our process to find Candidate Attraction and match the right candidates uses Multi-channel approach to attract candidates via a diverse range of mediums including internet 3 based attract campaigns, referrals from existing staff and high street branches across Europe. 1 2 The Candidate Experience All potential candidates are screened to ensure we are able to find them gainful employment. We also undertake full interviews, assessments and references with each applicant. 3 Candidate Care and Management Suitable candidates receive a full job pre-brief Tiers of selection and we can tailor an induction package for individual requirements. Our employees will also receive ongoing performance evaluations and free training and up-skilling packages.
  • 12. Manpower : Capabilities • Professional Recruitment • Mass Recruitment • Staffing
  • 13. Temporary Staffing With Temporary Staffing service, ManpowerGroup supplies the Client with skilled, efficient and productive employees who understand the value of performing high quality work. Recruitment Placement / Replacement Employment / Laying off ManpowerGroup Payrolling RESULT Administrative Processing Management & Control CLIENT Overall Process Management
  • 14. Outstaffing With this Service, ManpowerGroup becomes an employer for the people whom the Client wants to work for the company but who are to be employed indirectly. Recruitment Placement / Replacement CLIENT Employment / Laying off Payrolling ManpowerGroup RESULT Administrative Processing Management & Control CLIENT Overall Process Management
  • 15. Services and Solutions Services Solutions Simple Complex
  • 16. ManpowerGroup Solutions End-to-End Solutions for the Employment Lifecycle • Comprehensive range of solutions • Increase productivity through improved quality, efficiency and cost-reduction strategies at every stage of your business evolution • Concentrate on your core business activities - leave the rest to us
  • 17. Talent Based Outsourcing • Talent Based Outsourcing is not a specific offering. TBO is a commitment to craft a solution that responds to a specific client need. It may be specific enough to be characterized as an offering (contact centers) and may be comprised of core and adjacent capabilities (e.g. HR expertise, process expertise etc.) • In Talent Based Outsourcing solutions, we deliver and manage flexible, competitively-priced teams of talent to deliver a discrete task, function or service. Most of the time, this solution is closely integrated in our client’s operations, a concept which we call in sourcing. • We provide this offering in many different areas, such as: • Contact Center solutions • Fix and Repair solutions • IT Help Desk solutions • Cost per unit solutions within manufacturing or logistics sectors
  • 18. Talent Based Outsourcing ManpowerGroup Client ManpowerGroup Client Search & Selection Reception Key Account Manager Project Coordinator Reception Key Account Manager Project Coordinator Maintenance of function HR Administration HR Administration Trainings Temporary Permanent Temporary Permanent Floaters Recruitment Recruitment Recruitment Floaters Recruitment Recruitment Recruitment Database HR Administration Database Management
  • 19. RPO • Recruitment Process Outsourcing is an offering that allows us to take on all or part of a client’s permanent recruiting operations, potentially including: workforce planning, recruiting strategy, sourcing and screening, candidate assessment, interviewing, candidate management, offer negotiation and on-boarding. End to End Recruitment Project RPO Enterprise Support RPO Targeted assistance for Address a seasonal or Complete support – from components of the recruiting business need for process design through on- process large-scale ramp-up boarding •Consulting •Includes event based or •Enterprise-wide hiring. •Sourcing volume hiring •Skill, geography or business •Screening • Enterprise-wide or skill, unit targeted •Interviewing geographic, business unit • Change management and •Interview scheduling specific technology as part of the •May include Contract • Borderless Talent Solutions solution Recruiters • Multi-year contracts •Short or long term • Borderless Talent Solutions
  • 20. Consulting ManpowerGroup offers a wide range of consulting services: • Recruitment Audit • HR Audit • Planning and Optimization of Staff Size • Competence Assessment of Candidates and Personnel • Loyalty Assessment of Personnel • Development of Competency Models • Call Center Organization / Audit • Labour Safety Organization / Audit • Labour Legislation Organization / Audit • Career Transition Consulting • Specialized Salary Surveys • as well as a number of other offerings.
  • 21. Work flow with our clients • Key Account Manager (KAM) is responsible for ensuring consistent and efficient delivery of Services to the client, also KAM is responsible for all contractual issues that might arise. • Recruitment Consultants – ManpowerGroup specialists, who are focused on the special segments of business as: Retail, Automotive, Sales, Marketing, Finance & Banking, IT & Telecom, Logistic, B2B, and HR and many others.
  • 22. Full recruiting process life cycle Engagement Call with hiring On-boarding manager Candidate activities Sourcing Offer/contract Talent management assessment activities Verifications Behavioral and Based / In-depth references Interview Client Interview Candidate(s) scheduling Submission activities
  • 23. Full recruiting process life cycle Full recruiting process life cycle •• reviewing the job requirements reviewing the job requirements •• establishing success profiles establishing success profiles Engagement Call with Hiring Engagement Call with Hiring •• understanding department structure and understanding department structure and Manager Manager culture culture •• setting timing and communications protocols setting timing and communications protocols •• reviewing recruiting strategies reviewing recruiting strategies •• building a specific sourcing plan to maximize building a specific sourcing plan to maximize all available sourcing channels all available sourcing channels Candidate Sourcing Candidate Sourcing •• executing the sourcing plan to identify executing the sourcing plan to identify prospective candidates prospective candidates •• using various prescreening responses or using various prescreening responses or Talent Assessment Talent Assessment assessment results to assess candidate assessment results to assess candidate •• obtaining an accurate measure of past obtaining an accurate measure of past Behavioral Based In-depth performance performance Behavioral Based In-depth Interview Interview •• determining if the candidate possesses the determining if the candidate possesses the desired characteristics //soft skills desired characteristics soft skills •• submitting candidates who have passed the submitting candidates who have passed the Candidate Submission(s) Candidate Submission(s) assessment and interview steps assessment and interview steps
  • 24. Full recruiting process life cycle •• managing scheduling and communication activities managing scheduling and communication activities between the candidate and the hiring manager between the candidate and the hiring manager Client Interview Scheduling Client Interview Scheduling •• obtaining scheduling preferences obtaining scheduling preferences Activities Activities •• assisting in developing and coordinating interview assisting in developing and coordinating interview teams teams •• confirmation of work history provided by candidate confirmation of work history provided by candidate References/Verifications References/Verifications •• independent assessment of prior work independent assessment of prior work performance performance •• preparing of the written offer letter or contract preparing of the written offer letter or contract Offer/Contract Management Offer/Contract Management document document Activities Activities •• handling verbal extension of the offer //contract handling verbal extension of the offer contract •• any negotiation activities any negotiation activities •• New Hire Paperwork New Hire Paperwork On-boarding activities On-boarding activities •• Equipment and System Access Requests Equipment and System Access Requests •• Warm e-mails and calls to New Hire prior to First Warm e-mails and calls to New Hire prior to First Day Day
  • 25. Benefits of Partnering with ManpowerGroup  Company alignment – core values, industry leaders  Proven global managed services programs  Scalable and flexible solution capability  Approach to global analytics coupled with industry thought leadership  Financial strength and stability  Strong and experienced dedicated account team
  • 26. Thank you! www.manpower.ru

Editor's Notes

  1. We have been preparing to be the Industry Star The Human Age is creating complexity and new demands for Productivity, Innovation and Talent Complexity needs to be confronted with Solutions We are well positioned to do this since: We have a strong strategy We have been investing and building our global capability, coordination and collaboration (scm, glt, combined assets) The competitors can copy us – use the words – but it will take time for them to catch up because they don’t have the operating model, organization and talent we have to bring this to life. We’ve done a lot of work and we’ve changed a lot - now it is time for us to take the next step in our evolution towards Industry Star
  2. We can help you… talk to us…