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Software to automate your
entire Capture Process and
improve your Pwin every deal!
S K I P B L A C K B U R N
C E O , B I T S O L U T I O N S , L L C
S E P T E M B E R 2 2 , 2 0 1 6
The Real Cost of Hiring Consultants
Is it worth the Price?
Agenda
 Introduction
 When should you hire a consultant?
 How do you manage a consultant (local and remote)?
 What are the trade-offs of hiring a consultant?
 What are the different ways to pay for a consultant?
 Cost analysis of hiring a consultant
 Conclusion
Introduction
 People are afraid of hiring consultants
 Cost
 Unknown
 Management
 Today we hope to demystify some of the fears
 Thousands of Consultants out there
 Grey beard, retiring, expert workforce
 Good, bad, ugly
 Government contracting world
 Shifting away from FTE and G&A overhead
 Downsizing
 Reducing costs
When should you hire a consultant?
 Strategic
 Where to sell
 Expertise across Gov’t Domains
 Capture Leadership
 Training, Management, Replacement
 JV Management
 When, Why and How
 Tactical
 Waiting for RFPs to be released
 Shaping opportunities
 New Commands and Agencies
 Expertise and Command understanding
 Team building
 Who, When and Why
 (Pre-B&P) Sales Pipeline
 Not enough opportunities
 Account Managers fill the pipeline
 Too many opportunities
 Capture Executives empty the pipeline
 Qualify, Shape, Teams, RFP
 (B&P) Proposal Process
 Not enough RFPs
 Proposal Managers not kept busy
 Too many RFPs
 Surge management
How do you manage a consultant?
(local and remote)
 Local (On-site)
 Part of the Team
 Included in meetings
 Regular 1-on-1 meetings
 What are you working on?
 What do you need?
 How can I help you?
 Careful of information
 Remote
 Include them in meetings
 Same as above (Skype & In-person)
 Even more important to include if
remote
 Measurement
 Clear SOW deliverables or Process
 Regular check-ups on progress
 Manage deliverables and timing
 Manage hours billed carefully
 Manage cost vs value
What are the trade-offs of hiring a consultant?
 Do nothing
 Only get current work done
 Downtime – Paying for nothing
 Surge – Can’t get more done, lose deals
 Consultant
 Short term
 Higher cost/hour?
 No Recruit, Benefits, G&A, Term
 Experts
 Faster training
 Already knows Command/Agency
 Downtime
 No work, no cost
 Surge
 Extra hands until done
 Full Time Employee
 Long term investment
 Recruit, Train, Benefits, G&A, Term
 Expert $$’s ($250k => $206/hr loaded)
 Mid/Low $$’s
 Downtime
 Surge
 Few things very well
 Many things pretty well
What are the different ways to pay for a consultant?
 Time & Materials
 Hourly rate
 Billed 2x month
 Manage time
 Retainer
 Fixed monthly rate
 Manage production
 Bonus
 Lower Fee
 Outcome based
 Bonus % or pool
 Manage results
 Decision process
 New to hiring consultants or a New
consultant
 Should start as T&M - Faucet
 Experienced with consultants
 Discuss Retainer options & manage
 Review outcome based bonus
Cost analysis of hiring a consultant
•Assumptions:
•Hire Experts
•Surge on 3 month cycles
Conclusion
 Don’t be afraid of hiring consultants
 Understand the Cost model
 Hire the best talent
 Manage just like FTEs
 Thousands of Consultants out there
 Find the grey beards, retiring, expert workforce
 Look for people you know and trust
 Good, bad, ugly
 Remember you can catch and release quickly
 Government contracting world
 Shifting away from FTE and G&A overhead
 Manage the budget process to determine what your FTE staff needs to look like
 Manage your surge effectively
 Define your outcomes and develop clear SOWs
BIT Solutions, LLC
 What we do
 Software Division
 CaptureExec Software
 Cloud-based, Enterprise, End-to-End Pipeline Management
• Pipeline, Quotas, Sales management, Division management, Contracts management, Budget management,
Reporting, Automated Gate Reviews and so much more.
 Consulting Division
 Strategic management and sales
 Management support
 PMO design and management
 Capture training
 Black/White Hat management
 Tactical sales and capture (Pre-B&P)
 Account Management
 Capture Management
 Pricing & PTW management
 Team mate building
 Proposal Management support (B&P)
 Proposal Management
 Compliance management
 Technical writing
 Color team reviewers
 Orals coaching
 Graphics development
BIT Solutions, LLC - Software
 CaptureExec Software
 Automates every aspect of the Capture Process from Inception to Win.
 Enterprise Business solution
 User Maintained System – No custom software pr0gramming
 Integrated with FedBizOps (New BI Companies coming)
 Easy to Use, Easy to Report, Easy to Manage
 Simple enough for $1M/year companies
 Complex enough for $100B/year companies
 Inexpensive to License
•Division Executive Dashboards
•Capture Manager Dashboards
•Contracts Executive Dashboards
•Contracts Manager Dashboards
•Finance Executive Dashboards
•Budget Manager Dashboards
•HR Executive Dashboards
•Recruiting Manager Dashboards
BIT Solutions, LLC - Resellers
 BIT Solutions, Resellers
 Three levels of Resellers
 Silver
 Find a prospect, do an introduction with us and when they
purchase our software or consulting services, you receive a check!
 Gold
 Find a prospect, you sell them the software or consulting services,
you receive a larger check!
 Platinum
 Find a prospect, you sell them the software or consulting services,
you work as part of the consulting delivery team, then receive a
larger check and be paid your consulting fees.
BIT Solutions, LLC - Consulting
 Consulting Expertise
 Consultants available with specific backgrounds
 Consulting expertise in:
Executive Strategy
•Vehicle Analysis and Target Select
•PMO Standup and Management
•Capture Team Training
•Black Hat, White Hat Management
Proposal Management
•Compliance Management
•Graphics Design
•Technical Writers
•Management Writers
Capture Management
•Account Management
•Delivery Team Building
•Pricing Development
•Pipeline Management
•Color Team Review
•Color Team Grading
•Orals Coaching
BIT Solutions, LLC – Consulting
Success Stories
1. Tactical Capture Executive Support
 Our customer needed additional Capture Management support on a very large, complex opportunity
and Account Management (BD) support to understand all the contracting opportunities that were
available at the Command for building the Pipeline with future opportunities.
BIT Solutions supported 500 hours meeting with the Government Agencies surrounding and including
the Command, creating strategy, building a team, introducing our customer to individuals of interest
and gathering valuable G2 to support the eventual bid when it is released by the Government.
2. Strategic RFP Support
 We had three separate customers who had brought their Responses through Pink-Team based on the
Draft RFP/PWS and determined that they needed another strategic review to make certain they didn’t
miss any items, rework graphics to wow the customer and validate compliance. They also needed a
Proposal Manager to pick up the current stage and guide the entire process to submission.
BIT Solutions assembled a team of two experienced writers/reviewers, a proposal manager and a
graphics artist. The team strategized, injected and supported the response process through to
submission. We refocused the team and educated, based on our experiences, on what the KO Shop,
the Funding source and the Selection Board wanted, needed and would look for to make awards.
BIT Solutions, LLC – Consulting
Success Stories
3. Orals Coaching and Content Support
 A customer came to us who had worked on their Draft RFP/PWS and was looking for an expert Orals
coach who could work in their DC office to organize and coach their team to be prepared for the
Government orals sessions.
BIT Solutions brought in an expert orals coach and content manager with over 20 years experience as
the go to coach of one of the top 5 largest Government contracting companies in the world. The team
strategized, built content and coached the customer team through to the orals session. We educated
the team, based on our experiences, on what the Selection Board would need and would look for to
make the award.
4. Complete Sales Team Support
 Our customer wanted to standup a new office but the cost of hiring FTE’s, New office standup and
Management on top of pre-B&P and B&P funding was prohibitive. What they needed was a team to do
Account Management work to build a pipeline and qualify opportunities; Capture Management work
to shape the qualified deals and build the teams; and Proposal Management to win the deals.
BIT Solutions created a plan to meet with the Government Agencies surrounding and including the
Command, creating strategy, building teams, introducing the customer to individuals of interest and
gathering valuable G2 to support the eventual bid when it is released by the Government. The plan
included a two-year commitment where at the end, we would help hire, train and support a new team
to replace our Consultants on the ground once the pipeline and wins could support the business plan.
Everything would be paid for using the Pre-B&P and B&P monies without carrying FTE costs, benefits
and Management overhead including the costs of office space.
BIT Solutions, LLC – Consulting
Success Stories
5. Complete Proposal Response Team Support
 Our customer (a $6.7B/yr company), wanted to outsource their entire Proposal Response
requirements to a single company to support all RFI’s, RFP’s, TO’s, Whitepapers, etc., for writing,
compliance, graphics, reviews, grading and submission.
BIT Solutions created a team of 15 experts supporting all phases of the Response Team requirements.
We defined a repeatable process for our customer to submit the response, upload Capture
documentation to a shared environment, and have their SME’s begin creating and drafting the
technical solution. BIT Solutions also created a repeatable process internally for receiving the request,
assigning the Proposal Manager, creating the Compliance matrix and Calendar, managing calendars
and meetings, creating graphics, reviewing documentation and re-writing the SME content for One-
Voice, compliance and “win-ability”.
Comments / Questions

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What is the real cost of hiring consultants?

  • 1. Software to automate your entire Capture Process and improve your Pwin every deal! S K I P B L A C K B U R N C E O , B I T S O L U T I O N S , L L C S E P T E M B E R 2 2 , 2 0 1 6 The Real Cost of Hiring Consultants Is it worth the Price?
  • 2. Agenda  Introduction  When should you hire a consultant?  How do you manage a consultant (local and remote)?  What are the trade-offs of hiring a consultant?  What are the different ways to pay for a consultant?  Cost analysis of hiring a consultant  Conclusion
  • 3. Introduction  People are afraid of hiring consultants  Cost  Unknown  Management  Today we hope to demystify some of the fears  Thousands of Consultants out there  Grey beard, retiring, expert workforce  Good, bad, ugly  Government contracting world  Shifting away from FTE and G&A overhead  Downsizing  Reducing costs
  • 4. When should you hire a consultant?  Strategic  Where to sell  Expertise across Gov’t Domains  Capture Leadership  Training, Management, Replacement  JV Management  When, Why and How  Tactical  Waiting for RFPs to be released  Shaping opportunities  New Commands and Agencies  Expertise and Command understanding  Team building  Who, When and Why  (Pre-B&P) Sales Pipeline  Not enough opportunities  Account Managers fill the pipeline  Too many opportunities  Capture Executives empty the pipeline  Qualify, Shape, Teams, RFP  (B&P) Proposal Process  Not enough RFPs  Proposal Managers not kept busy  Too many RFPs  Surge management
  • 5. How do you manage a consultant? (local and remote)  Local (On-site)  Part of the Team  Included in meetings  Regular 1-on-1 meetings  What are you working on?  What do you need?  How can I help you?  Careful of information  Remote  Include them in meetings  Same as above (Skype & In-person)  Even more important to include if remote  Measurement  Clear SOW deliverables or Process  Regular check-ups on progress  Manage deliverables and timing  Manage hours billed carefully  Manage cost vs value
  • 6. What are the trade-offs of hiring a consultant?  Do nothing  Only get current work done  Downtime – Paying for nothing  Surge – Can’t get more done, lose deals  Consultant  Short term  Higher cost/hour?  No Recruit, Benefits, G&A, Term  Experts  Faster training  Already knows Command/Agency  Downtime  No work, no cost  Surge  Extra hands until done  Full Time Employee  Long term investment  Recruit, Train, Benefits, G&A, Term  Expert $$’s ($250k => $206/hr loaded)  Mid/Low $$’s  Downtime  Surge  Few things very well  Many things pretty well
  • 7. What are the different ways to pay for a consultant?  Time & Materials  Hourly rate  Billed 2x month  Manage time  Retainer  Fixed monthly rate  Manage production  Bonus  Lower Fee  Outcome based  Bonus % or pool  Manage results  Decision process  New to hiring consultants or a New consultant  Should start as T&M - Faucet  Experienced with consultants  Discuss Retainer options & manage  Review outcome based bonus
  • 8. Cost analysis of hiring a consultant •Assumptions: •Hire Experts •Surge on 3 month cycles
  • 9. Conclusion  Don’t be afraid of hiring consultants  Understand the Cost model  Hire the best talent  Manage just like FTEs  Thousands of Consultants out there  Find the grey beards, retiring, expert workforce  Look for people you know and trust  Good, bad, ugly  Remember you can catch and release quickly  Government contracting world  Shifting away from FTE and G&A overhead  Manage the budget process to determine what your FTE staff needs to look like  Manage your surge effectively  Define your outcomes and develop clear SOWs
  • 10. BIT Solutions, LLC  What we do  Software Division  CaptureExec Software  Cloud-based, Enterprise, End-to-End Pipeline Management • Pipeline, Quotas, Sales management, Division management, Contracts management, Budget management, Reporting, Automated Gate Reviews and so much more.  Consulting Division  Strategic management and sales  Management support  PMO design and management  Capture training  Black/White Hat management  Tactical sales and capture (Pre-B&P)  Account Management  Capture Management  Pricing & PTW management  Team mate building  Proposal Management support (B&P)  Proposal Management  Compliance management  Technical writing  Color team reviewers  Orals coaching  Graphics development
  • 11. BIT Solutions, LLC - Software  CaptureExec Software  Automates every aspect of the Capture Process from Inception to Win.  Enterprise Business solution  User Maintained System – No custom software pr0gramming  Integrated with FedBizOps (New BI Companies coming)  Easy to Use, Easy to Report, Easy to Manage  Simple enough for $1M/year companies  Complex enough for $100B/year companies  Inexpensive to License •Division Executive Dashboards •Capture Manager Dashboards •Contracts Executive Dashboards •Contracts Manager Dashboards •Finance Executive Dashboards •Budget Manager Dashboards •HR Executive Dashboards •Recruiting Manager Dashboards
  • 12. BIT Solutions, LLC - Resellers  BIT Solutions, Resellers  Three levels of Resellers  Silver  Find a prospect, do an introduction with us and when they purchase our software or consulting services, you receive a check!  Gold  Find a prospect, you sell them the software or consulting services, you receive a larger check!  Platinum  Find a prospect, you sell them the software or consulting services, you work as part of the consulting delivery team, then receive a larger check and be paid your consulting fees.
  • 13. BIT Solutions, LLC - Consulting  Consulting Expertise  Consultants available with specific backgrounds  Consulting expertise in: Executive Strategy •Vehicle Analysis and Target Select •PMO Standup and Management •Capture Team Training •Black Hat, White Hat Management Proposal Management •Compliance Management •Graphics Design •Technical Writers •Management Writers Capture Management •Account Management •Delivery Team Building •Pricing Development •Pipeline Management •Color Team Review •Color Team Grading •Orals Coaching
  • 14. BIT Solutions, LLC – Consulting Success Stories 1. Tactical Capture Executive Support  Our customer needed additional Capture Management support on a very large, complex opportunity and Account Management (BD) support to understand all the contracting opportunities that were available at the Command for building the Pipeline with future opportunities. BIT Solutions supported 500 hours meeting with the Government Agencies surrounding and including the Command, creating strategy, building a team, introducing our customer to individuals of interest and gathering valuable G2 to support the eventual bid when it is released by the Government. 2. Strategic RFP Support  We had three separate customers who had brought their Responses through Pink-Team based on the Draft RFP/PWS and determined that they needed another strategic review to make certain they didn’t miss any items, rework graphics to wow the customer and validate compliance. They also needed a Proposal Manager to pick up the current stage and guide the entire process to submission. BIT Solutions assembled a team of two experienced writers/reviewers, a proposal manager and a graphics artist. The team strategized, injected and supported the response process through to submission. We refocused the team and educated, based on our experiences, on what the KO Shop, the Funding source and the Selection Board wanted, needed and would look for to make awards.
  • 15. BIT Solutions, LLC – Consulting Success Stories 3. Orals Coaching and Content Support  A customer came to us who had worked on their Draft RFP/PWS and was looking for an expert Orals coach who could work in their DC office to organize and coach their team to be prepared for the Government orals sessions. BIT Solutions brought in an expert orals coach and content manager with over 20 years experience as the go to coach of one of the top 5 largest Government contracting companies in the world. The team strategized, built content and coached the customer team through to the orals session. We educated the team, based on our experiences, on what the Selection Board would need and would look for to make the award. 4. Complete Sales Team Support  Our customer wanted to standup a new office but the cost of hiring FTE’s, New office standup and Management on top of pre-B&P and B&P funding was prohibitive. What they needed was a team to do Account Management work to build a pipeline and qualify opportunities; Capture Management work to shape the qualified deals and build the teams; and Proposal Management to win the deals. BIT Solutions created a plan to meet with the Government Agencies surrounding and including the Command, creating strategy, building teams, introducing the customer to individuals of interest and gathering valuable G2 to support the eventual bid when it is released by the Government. The plan included a two-year commitment where at the end, we would help hire, train and support a new team to replace our Consultants on the ground once the pipeline and wins could support the business plan. Everything would be paid for using the Pre-B&P and B&P monies without carrying FTE costs, benefits and Management overhead including the costs of office space.
  • 16. BIT Solutions, LLC – Consulting Success Stories 5. Complete Proposal Response Team Support  Our customer (a $6.7B/yr company), wanted to outsource their entire Proposal Response requirements to a single company to support all RFI’s, RFP’s, TO’s, Whitepapers, etc., for writing, compliance, graphics, reviews, grading and submission. BIT Solutions created a team of 15 experts supporting all phases of the Response Team requirements. We defined a repeatable process for our customer to submit the response, upload Capture documentation to a shared environment, and have their SME’s begin creating and drafting the technical solution. BIT Solutions also created a repeatable process internally for receiving the request, assigning the Proposal Manager, creating the Compliance matrix and Calendar, managing calendars and meetings, creating graphics, reviewing documentation and re-writing the SME content for One- Voice, compliance and “win-ability”.