This document provides a summary of qualifications and work experience for Ian F. Raygor. Over 30 years of experience includes customer service, customer facing roles, and 9 years of IT experience supporting customers. Current role is at Dell coordinating with datacenter teams and improving processes like inventory management. Previous roles include positions at Dell, AFSAT, a school, and Hewlett Packard providing technical support, training, and customer engineering. Holds an ITIL certification and bachelor's degree in electronic engineering technologies from DeVry University. Received recognition from Dell for improvements made at a datacenter.

1. IAN F. RAYGOR
Summary of Qualifications  30+ years of customer service experience providing customers
with solutions for their problems.
 30+ years of customer facing experience with small and large
business decision makers.
 9 years IT experience supporting customers and time and asset
management.
 ITIL Foundations Certified.
 Microsoft Office Word, Excel, and Outlook proficiency.
Relevant Work Experience 2013-Present Dell - eBay Data Center Salt Lake City, UT
Enterprise Field Tech Service Advisor
 Coordinated with datacenter supervisors and directors.
 Worked with other data center teams to improve communication
and coordination.
 Developed Excel bench log for site support.
 Greatly influenced the choice of ITIL package in Service Now
through gap analysis report between bench log and then current
Service Now features.
 Revamped and greatly improved inventory and onsite
management and support processes,bringing the site from the
lowest performer to one of the best.
 Interviewed, hired, and trained/mentored new hires and
contractors.
2011-2013 Dell - Microsoft Data Center San Antonio, TX
Enterprise Field Tech Service Senior Analyst
 Worked with other data center teams to improve communication
and coordination.
 Led and trained site deployment and validation project.
 Led Excel bench log development team for acting manager.
 Reorganized and improved inventory processes.
 Trained/mentored new hires and contractors.
2009-2010 AFSAT San Antonio, TX
Support Tech
 Desktop and laptop support of the Air Force Security Assistance
Squadron.
 Prepared secure travellaptops for members going on TDY.
 Set up secure communications for inter-base meetings.
2007-2008 Holy Rosary Academy Anchorage, AK
Academics Teacher
 Taught Mathematics, Biology, Physical Education, and Physics.
 Planned syllabi and lesson plans.
 Managed discipline, conflict resolution, and mentoring students.
2006-2008 Business Owner Anchorage, AK
Instructor/tutor
 Tutored Mathematics.

2.  Instructed self-defense classes.
2001-2006 Hewlett Packard Redmond, WA
Customer Engineer Level IV
 Supported small and large business customers throughout the
northwestern Washington state region including companies like
Boeing, AT&T,T-Mobile, Starbucks, Joint Base Lewis
McChord, Washington Mutual, etc
 Managed designated accounts such as World Vision and
Weyerhaeuser.
 Kept customer appraised of options within their level of support,
i.e. predictive tools, training credits, upgrade options, support
assistance,preventative maintenance, etc.
 Reported time and asset management daily.
Education 1998-2001 DeVry University Phoenix, AZ
Bachelor ofScience – Electronic Engineering Technologies
 Graduated Cum Laude
Sample of Recognition and
Awards
 The “Ben Franklin Award” with Dell for the improvements at the
data center from 2013-2015.