HxRefactored - Memorial Sloan Kettering - Ophelia Chiu
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This document outlines five key learnings from establishing an internal design innovation team at Memorial Sloan Kettering Cancer Center. The learnings are: having an organizational champion; using insider guides; learning how to talk about design; co-creating solutions but not all the time; and adopting a startup mentality. The design team worked to improve infusion room experiences and created a new Brooklyn Infusion Center using a human-centered design process.
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HxRefactored - Memorial Sloan Kettering - Ophelia Chiu
- 1. LEARNINGS from the INSIDE Building an internal design innovation team May 14, 2014 Ophelia Chiu Design Strategy and Innovation Head Strategy and Innovation Department www.mskcc.org
- 2. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 3. Memorial Sloan Kettering Cancer Center …the world’s oldest and largest private cancer center with a singular mission: to conquer cancer
- 4. cess to Improve On nt Rooms at 53rd Street m A Room B Room C Rockefeller Outpatient Pavilion, MSK 53rd Street, Infusion Suite The AHA Moment
- 5. Brooklyn Infusion Center Brooklyn Infusion Center
- 7. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 9. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 11. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 12. DISCOVERY ANALYSIS IDEATION PROTOTYPING
- 13. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 14. Brooklyn Infusion Center better quality pic? Co-‐Creation…
- 15. …But not all the time
- 16. Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 18. Recap: Five Key Learnings 1. Organizational Champion 2. Insider Guide 3. How to Talk About Design 4. Co-‐Create but Not All the Time 5. Start-‐up Mentality
- 19. THANK YOU! chiuo@mskcc.org 646-‐888-‐5609