1. The document discusses human factors that affect the adoption of innovations, including perceived attributes like relative advantage and complexity, the adoption process of moving from awareness to confirmation, and different types of adopters.
2. It notes that innovation is about social applications of inventions, not the inventions themselves, and engineering-driven cultures can fail to address social needs.
3. The document advocates addressing human behavior and using frameworks to lower uncertainty when designing innovations to increase adoption rates.
Aplplying Jobs To Be Done To UX StrategyJim Kalbach
Market disruption is happening at increasingly alarming rates. With so-called “big bang disruption” companies and entire markets can by obliterated in a short period of time. A key to survival is understanding the tasks customers are trying to accomplished: they “hire” our products and services to get a job done.
Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth. Luckily, UX strategy is naturally close to jobs to be done. We have the skills and techniques to observe people in the context of the work and lives, and extract the tasks they are doing.
What’s more, tools and techniques in the UX canon already capture JTBD, such as mental model diagrams. But more importantly, JTBD point to clear opportunities for innovation—human centered innovation. The key is to find jobs that are most important to users, but are least satisfied. This is your opportunity space.
In this talk, I will outline jobs to be theory and show how it relevant to UX strategy. Through examples from my own work, I’ll show how to prioritize features and efforts in a way that has real impact.
Design Thinking for Data Science #StrataHadoopIntuit Inc.
O'Reilly #StrataHadoop Presentation- George Roumeliotis
This talk describes a Design Thinking methodology for tackling Data Science projects. Be warned that the talk is not about machine learning, and it is not about user interfaces. It's about being an effective Data Science practitioner. The talk was originally presented in 2015 at the O'Reilly Strata Conference in San Jose, CA, by George Roumeliotis, a Data Scientist working at Intuit.
To view the presentation, visit: http://youtu.be/LQ9HWNtlggU
UX STRAT Online 2021 Presentation by Gideon Simons, ZinierUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Progressive Design with AI"
Gideon Simons
Zinier: Senior Director of Product Design & User Research
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
UX STRAT Online 2021 Presentation by Veena Sonwalkar, frogUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Crowdsourcing & Outsourcing Research During the Pandemic
Veena Sonwalkar
frog: Assoc. Design Director
Aplplying Jobs To Be Done To UX StrategyJim Kalbach
Market disruption is happening at increasingly alarming rates. With so-called “big bang disruption” companies and entire markets can by obliterated in a short period of time. A key to survival is understanding the tasks customers are trying to accomplished: they “hire” our products and services to get a job done.
Jobs to be done (JTBD) is a growing field of study and increasingly seen as a source for business growth. Luckily, UX strategy is naturally close to jobs to be done. We have the skills and techniques to observe people in the context of the work and lives, and extract the tasks they are doing.
What’s more, tools and techniques in the UX canon already capture JTBD, such as mental model diagrams. But more importantly, JTBD point to clear opportunities for innovation—human centered innovation. The key is to find jobs that are most important to users, but are least satisfied. This is your opportunity space.
In this talk, I will outline jobs to be theory and show how it relevant to UX strategy. Through examples from my own work, I’ll show how to prioritize features and efforts in a way that has real impact.
Design Thinking for Data Science #StrataHadoopIntuit Inc.
O'Reilly #StrataHadoop Presentation- George Roumeliotis
This talk describes a Design Thinking methodology for tackling Data Science projects. Be warned that the talk is not about machine learning, and it is not about user interfaces. It's about being an effective Data Science practitioner. The talk was originally presented in 2015 at the O'Reilly Strata Conference in San Jose, CA, by George Roumeliotis, a Data Scientist working at Intuit.
To view the presentation, visit: http://youtu.be/LQ9HWNtlggU
UX STRAT Online 2021 Presentation by Gideon Simons, ZinierUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Progressive Design with AI"
Gideon Simons
Zinier: Senior Director of Product Design & User Research
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
UX STRAT Online 2021 Presentation by Veena Sonwalkar, frogUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Crowdsourcing & Outsourcing Research During the Pandemic
Veena Sonwalkar
frog: Assoc. Design Director
Playing Nice in the Product Playground #StrataHadoopIntuit Inc.
Intuit's Anu Tewary, Lucian Lita and Jonathan Goldman talk about how data scientists, engineers and product managers can work together to create innovative data products at O'Reilly Strata +Hadoop World 2015.
Bios:
Anuranjita Tewary is Director of Product Management at Intuit. She was a founder at Level Up Analytics, which was acquired by Intuit. Her previous roles have been data scientist at LinkedIn, and product management at AdMob and Microsoft. Anu is the founder of The Technovation Challenge, a global programming and entrepreneurship program for girls. The program is in its fifth year and has had over 3,500 participants from over 40 different countries. Anu holds a PhD in Applied Physics from Stanford and BS degrees in Physics and Math with Computer Science from MIT.
Lucian Lita is Director of data engineering at Intuit. Previously founder of Level Up Analytics (now Intuit), lead engineering, analytics at BlueKai (now Oracle), data scientist at Siemens healthcare. Received his PhD in computer science from Carnegie Mellon.
Jonathan Goldman is Director of Data Science and Analytics at Intuit. He co-founded Level Up Analytics, a premier data science consulting company focused on data science, big data, and analytics which Intuit acquired in 2013. From 2006–2009 he led the product analytics team at LinkedIn which was responsible for creating new data driven products. While at LinkedIn he invented the People You May Know product and algorithm which was directly responsible for getting millions of users connected and more engaged with LinkedIn. He received a PhD in physics in 2005 from Stanford where he worked on quantum computing and a BS in physics from MIT.
To view the presentation, visit: http://youtu.be/kkTXGtHrWAw
UX STRAT USA 2019: Rina Tambo Jensen, Mozilla UX STRAT
This is a talk about how Mozilla, the open source browser company, through mixed research methods, defined a strategy for building open source communities at Mozilla. It will detail, how the team used data to prove the findings, coupled with ethnography to shine light on the why and how of those findings. The talk will do this by discussing the key insights and how these fueled recommendation and subsequent change in the organization. It will further outline the argument that the subsequent change achieved could only have been accomplished by a mixed method research approach.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategic Design Methods for Business Impact"
Angel Brown
Digitas Health: Group Director Experience Strategy
"From Design Thinking to Design Doing" Suzanne Pellican's presentation from the O'Reilly Design conference on January 21, 2016 at Fort Mason in San Francisco, CA.
From systematic studies over the decades, the smart home’s main functionalities have evolved from home automation to remote monitoring and controlling, then to context awareness. All the smart home products have a mainstream type in a certain period. However, have these mainstream functionalities covered all the needs of the users?
Through 3 rounds of research conducted across 3 different markets (China, EU, and Bay Area in the US) during a two-year span, Veronika and her colleagues at frog have found some new surprising uses and work-arounds that users invented, which have definitely inspired them in surfacing the hidden and essential needs in smart homes.
Fancy to know what kind of uses and work-arounds users have created?
In this talk, through some research finding anecdotes, Veronika will lay out 3 key lenses that were used to uncover the hidden needs and JBTDs in the smart home space, and talk about how to transfer these hidden needs into some new smart home product and service design opportunities.
Let’s face it. Enterprise isn’t sexy… yet. While the consumer space is now driven by user-centered design and design-driven products, Enterprise is still getting up to speed. And that presents a huge opportunity for UX designers to have a real and tangible impact on millions of peoples day-to-day. This talk will provide a brief overview of the opportunity in the B2B space, and provide some practical guidance on some of its specific challenges:
• Working with stakeholders who aren’t familiar with UX
• Legacy products and the art of compromise
• Enterprise users – tips on finding these mythical creatures
Holistic User Experiences: From Digital to Physical ProductsUXDXConf
Creating seamless experiences can have its challenges, particularly for the team in Geopagos where the experience goes beyond their digital products to physical devices.
In this talk, Juan will talk through his learnings on designing holistic experiences for the different products of Geopagos.
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done InterviewsMartin Jordan
What made people purchase a certain product or subscribe to a service? What made them abandon one offering and switch to another? By conducting retrospective interviews we can learn about the customers' decision-making processes leading to transactions by understanding their inherent contexts and causality.
At this 8th Jobs-to-be-Done meetup we conducted such an in-depth interview live. We learnt and practised together how the JTBD interviewing technique helps to uncover key moments that shaped the customer’s decision-making ahead of buying. By tracing the customer’s story back to her first thought about a new solution, we tried to understand how and most importantly why the customer decided to switch.
Zalando Tech’s innovation team was so kind to sponsor the meetup and host it at their terrific new place in Berlin-Mitte.
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
In a recent reorganization, Ford IT now works in lean agile product teams. The Global Data, Insights, and Analytics (GDI&A) department expanded on that team structure by introducing data scientists to the traditional product team. A case study of how that structure helped our team create valuable tools for city officials as they prepare for evolving mobility patterns.
Smarter Touchpoints & Contextual ServicesMartin Jordan
The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
How can we integrate this new generation of connected products into existing or new services? How can we incorporate them into services ranging from the smart home to smart car to smart city?
At the TOA special edition of Service Design Drinks Berlin, Hannes Jentsch and I gave this short introduction to smarter touchpoints and contextual services.
Important elements of this presentation are better covered in my later presentation titled "What Is Jobs-To-Be-Done?" I recommend that readers start with that.
Are you an innovator, entrepreneur or product manager? Do you want to understand what causes people to purchase, adopt and re-purchase products and services? This presentation gives you an introduction to Jobs-To-Be-Done—a theory of the market that seeks to answer these questions and more.
Building Data Teams:data scientists, engineers, and product managers working together to create innovative data products by Anu Tewary Director Of Product Management at Intuit.
This presentation will examine the purpose and application of information architecture for the so-called ‘next generation’ of information tools, including blogs and wikis. We will introduce ‘needs based’ information architecture, the methodology used for organising and designing information-rich environments in a way that allows people to use them more easily. We will then look at how the best practice principles behind this approach apply equally well to emerging technologies.
Presented at Open Publish 2007, by Patrick Kennedy of Step Two Designs.
Playing Nice in the Product Playground #StrataHadoopIntuit Inc.
Intuit's Anu Tewary, Lucian Lita and Jonathan Goldman talk about how data scientists, engineers and product managers can work together to create innovative data products at O'Reilly Strata +Hadoop World 2015.
Bios:
Anuranjita Tewary is Director of Product Management at Intuit. She was a founder at Level Up Analytics, which was acquired by Intuit. Her previous roles have been data scientist at LinkedIn, and product management at AdMob and Microsoft. Anu is the founder of The Technovation Challenge, a global programming and entrepreneurship program for girls. The program is in its fifth year and has had over 3,500 participants from over 40 different countries. Anu holds a PhD in Applied Physics from Stanford and BS degrees in Physics and Math with Computer Science from MIT.
Lucian Lita is Director of data engineering at Intuit. Previously founder of Level Up Analytics (now Intuit), lead engineering, analytics at BlueKai (now Oracle), data scientist at Siemens healthcare. Received his PhD in computer science from Carnegie Mellon.
Jonathan Goldman is Director of Data Science and Analytics at Intuit. He co-founded Level Up Analytics, a premier data science consulting company focused on data science, big data, and analytics which Intuit acquired in 2013. From 2006–2009 he led the product analytics team at LinkedIn which was responsible for creating new data driven products. While at LinkedIn he invented the People You May Know product and algorithm which was directly responsible for getting millions of users connected and more engaged with LinkedIn. He received a PhD in physics in 2005 from Stanford where he worked on quantum computing and a BS in physics from MIT.
To view the presentation, visit: http://youtu.be/kkTXGtHrWAw
UX STRAT USA 2019: Rina Tambo Jensen, Mozilla UX STRAT
This is a talk about how Mozilla, the open source browser company, through mixed research methods, defined a strategy for building open source communities at Mozilla. It will detail, how the team used data to prove the findings, coupled with ethnography to shine light on the why and how of those findings. The talk will do this by discussing the key insights and how these fueled recommendation and subsequent change in the organization. It will further outline the argument that the subsequent change achieved could only have been accomplished by a mixed method research approach.
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Strategic Design Methods for Business Impact"
Angel Brown
Digitas Health: Group Director Experience Strategy
"From Design Thinking to Design Doing" Suzanne Pellican's presentation from the O'Reilly Design conference on January 21, 2016 at Fort Mason in San Francisco, CA.
From systematic studies over the decades, the smart home’s main functionalities have evolved from home automation to remote monitoring and controlling, then to context awareness. All the smart home products have a mainstream type in a certain period. However, have these mainstream functionalities covered all the needs of the users?
Through 3 rounds of research conducted across 3 different markets (China, EU, and Bay Area in the US) during a two-year span, Veronika and her colleagues at frog have found some new surprising uses and work-arounds that users invented, which have definitely inspired them in surfacing the hidden and essential needs in smart homes.
Fancy to know what kind of uses and work-arounds users have created?
In this talk, through some research finding anecdotes, Veronika will lay out 3 key lenses that were used to uncover the hidden needs and JBTDs in the smart home space, and talk about how to transfer these hidden needs into some new smart home product and service design opportunities.
Let’s face it. Enterprise isn’t sexy… yet. While the consumer space is now driven by user-centered design and design-driven products, Enterprise is still getting up to speed. And that presents a huge opportunity for UX designers to have a real and tangible impact on millions of peoples day-to-day. This talk will provide a brief overview of the opportunity in the B2B space, and provide some practical guidance on some of its specific challenges:
• Working with stakeholders who aren’t familiar with UX
• Legacy products and the art of compromise
• Enterprise users – tips on finding these mythical creatures
Holistic User Experiences: From Digital to Physical ProductsUXDXConf
Creating seamless experiences can have its challenges, particularly for the team in Geopagos where the experience goes beyond their digital products to physical devices.
In this talk, Juan will talk through his learnings on designing holistic experiences for the different products of Geopagos.
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done InterviewsMartin Jordan
What made people purchase a certain product or subscribe to a service? What made them abandon one offering and switch to another? By conducting retrospective interviews we can learn about the customers' decision-making processes leading to transactions by understanding their inherent contexts and causality.
At this 8th Jobs-to-be-Done meetup we conducted such an in-depth interview live. We learnt and practised together how the JTBD interviewing technique helps to uncover key moments that shaped the customer’s decision-making ahead of buying. By tracing the customer’s story back to her first thought about a new solution, we tried to understand how and most importantly why the customer decided to switch.
Zalando Tech’s innovation team was so kind to sponsor the meetup and host it at their terrific new place in Berlin-Mitte.
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Niche Manufacturing, AI and Computational Design at Accenture Labs"
Mike Kuniavsky
Accenture: Technology R&D Senior Principal
In a recent reorganization, Ford IT now works in lean agile product teams. The Global Data, Insights, and Analytics (GDI&A) department expanded on that team structure by introducing data scientists to the traditional product team. A case study of how that structure helped our team create valuable tools for city officials as they prepare for evolving mobility patterns.
Smarter Touchpoints & Contextual ServicesMartin Jordan
The internet of things is surrounding us. We are wearing fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
How can we integrate this new generation of connected products into existing or new services? How can we incorporate them into services ranging from the smart home to smart car to smart city?
At the TOA special edition of Service Design Drinks Berlin, Hannes Jentsch and I gave this short introduction to smarter touchpoints and contextual services.
Important elements of this presentation are better covered in my later presentation titled "What Is Jobs-To-Be-Done?" I recommend that readers start with that.
Are you an innovator, entrepreneur or product manager? Do you want to understand what causes people to purchase, adopt and re-purchase products and services? This presentation gives you an introduction to Jobs-To-Be-Done—a theory of the market that seeks to answer these questions and more.
Building Data Teams:data scientists, engineers, and product managers working together to create innovative data products by Anu Tewary Director Of Product Management at Intuit.
This presentation will examine the purpose and application of information architecture for the so-called ‘next generation’ of information tools, including blogs and wikis. We will introduce ‘needs based’ information architecture, the methodology used for organising and designing information-rich environments in a way that allows people to use them more easily. We will then look at how the best practice principles behind this approach apply equally well to emerging technologies.
Presented at Open Publish 2007, by Patrick Kennedy of Step Two Designs.
[Case Study] Physician, Know Thy User: Using Personas to Target Content and U...Scott Abel
Presented by Joe Sokohl at Documentation and Training Life Sciences, June 23-26, 208 in Indianapolis.
Ever have a project fail? You met with your project team, you talked with the customer, you reviewed technical requirements. But did you talk to your users? Just as one diagnosis doesn’t fit all patients, one application’s approach doesn’t work for all users. Know who accesses your information and uses your applications. Only then choose your features. Using a case study of a multinational project covering four countries, 10 business units, and tens of thousands of content elements, we’ll explore personas, scenarios, and other user-centered techniques. We’ll look at identifying users as well as segregating content according to users and regulatory needs.
What was involved in this cases study?
First we analyzed the 10 business units and their approaches and definitions of business goals. Next we analyzed industry standards for medical devices and their usage.
But that wasn’t enough. We interviewed 40 people in 4 countries, and created an information architecture prototype. We then tested this prototype in hospitals, doctors’ offices, and on site where medical devices were in use.
Based on this contextual inquiry, we refined the architecture and our understanding of the users. Decisions were then made on what type of content would be both appropriate and legal for each user and in each country.
Only with a solid understanding of the users and their goals could we define a flexible, extensible, and usable information and content architecture.
Requirements Engineering for the HumanitiesShawn Day
This workshop explores how requirements engineering can be employed by digital and non-digital humanities scholars (and others) to conceptualise and communicate a research project.
requirementsEngineeringAs the field of digital humanities has evolved, one of the biggest challenges has been getting the marrying technical expertise with humanities scholarly practice to successfully deliver sustainable and sound digital projects. At its core this is a communications exercise. However, to communicate effectively demands an ability to effectively translate, define and find clarity in your own mind.
Tactics and Decision Making for Successful Museum Digital ProjectsAndrew Lewis
This paper discusses what tactics and decision-making mean in practice within museum digital technology projects. It offers practical suggestion for tactical approaches drawn from the author’s twelve years of experience managing digital projects and services.
Responses to Other Students Respond to at least 2 of your fellow .docxronak56
Responses to Other Students: Respond to at least 2 of your fellow classmates with at least a 40-50-word reply about their Primary Task Response regarding items you found to be compelling and enlightening. To help you with your discussion, please consider the following questions:
DISCUSSION 1
What did you learn that you did not already know?
This has been like some of the other material that we have covered. I have had exposure to many of the concepts in my master’s program but with this material I am provided both reinforcement of those concept understandings and present new perspectives on them. The from Management Information Systems: Managing the Digital Firm was particularly helpful. Material such as this can often require several iterations of review to begin to develop an understanding of how it can be applied. I have had exposure to similar material but being able to understand how to apply these concepts benefits considerably form exposure to new sources. This material is not abstract but at times being able to apply it in a practice manner almost does seem abstract. Being able to read this material helps me solidify thoughts and ideas on how to concretely implement them in real life situations, this type of process for me is something that requires deeper understanding of the “theory of operations”, for a lack of better words. In course I have gotten a lot of that.
What are some problems that are apparent in the field?
I am going to inject some major bias at this point as my masters was in software engineering and focused on enterprise architecture, IT systems research, software project management, and object-oriented paradigm. To me one of the biggest problems in the industries I have been in is shear negligence in researching the concepts of what software engineering is and how to manage information systems or information technology. The decision-making process is often left to those who have no technical background, two who’s motivations are at best questionable, and three have no concept of the magnitude or time line of projects. There is an abundant source of research, magazines, and various other forms of literature explicitly addressing these things in a practical manner oriented strictly towards helping organizations undertake such endeavors. I by no means consider myself to be an expert but I often find myself in a situation where I ask what should be some basic questions about projects and in return I receive an answer akin to “what are you talking about” or “I have never heard of that” or “I don’t know I never thought about that”.
What are might be some opportunities for research on the topics covered and how might you perform the appropriate research?
The above rant was a segue into this section because I feel that big data is becoming more prevalent and both the elements of software engineering and systems for big data could become victim to similar issues as stated before. Some issues for research in software engineer ...
Sentient Services (Ubiquity Marketing Un Summit 2009) V1Paul Janowitz
Is Market Research Dead in a 2.0 world?
Presentation given at the Ubiquity Marketing unSummit in Austin, TX. September 3, 2009.
Covers the current state of research in a customer driven web2.0 world. Contains tips and resources for entrepreneurs to leverage free and inexpensive market research techniques.
Determining Requirements In System Analysis And DsignAsaduzzaman Kanok
Requirements determination and requirements structuring are two core components of system analysis. Traditionally, interviewing, questionnaires, directly observing and analyzing documents are four main methods adopted by system analysts to collect information. JAD and prototyping are two modern requirements determination methodologies, which are developed and based on the previous traditional methods. A well-structured representation of system requirements can dramatically improve the communication among analysts, designers, users, and programmers. DFD, structured English, decision tables, decision trees, and E-R diagrams are traditional primary requirements structuring tools. Nowadays, RAD and OOA are emerging to help streamline and shorten the total SDLC. While RAD SDLC packs traditional analysis phase and part of design phase into one step, OOA tries to make the outcomes of analysis phase can be reused by the following developing phases
Practicing Anthropology in Design and BusinessAmy L. Santee
On March 1st, 2018 I returned to Dr. Jeremy Spoon‘s undergraduate Applied Anthropology class at Portland State University, to give a presentation on doing anthropology in design and business. In the presentation, I discuss my educational background, academia-to-work transition, career experience, my evolving perspective on practicing anthropology, and how I apply anthropology in user experience, design and business.
Technology Motivators and Usage in Non-Profit Arts OrganizationsCAMT
This presentation was given at the 2007 Americans for the Arts Convention by Carnegie Mellon\'s Center for Arts Management and Technology. The goal of this project was to identify and understand the motivations behind information technology decisions in arts organizations. These motivations and decision-making processes were applied to help explain why some arts organizations may lag behind other not-for-profit organizations in technology adoption. While the unequal distribution of technology is partially due to an organization’s financial standing and the availability of “risk capital,” these two factors alone cannot fully account for the present divide.
HR Technology In the Era of Drones, Robots, and Infinite DataeCornell
Amazon.com delivery drones, robotic co-workers, Google’s self-driving cars... How will these new technologies impact workforce and HR functions over the next few years?
Recently, we’ve seen quick adoption of mobile technologies, real-time performance analytics, and automated recruitment/retention platforms that we couldn’t have predicted just a few years ago. So it’s safe to assume we’ll see even bigger advancements in HR tech in the months and years to come.
While it’s tough to predict exactly where we’re headed, failure to embrace new workplace technologies could leave not only you, but your entire organization underperforming and lagging behind your competitors. In this one-hour webinar, Steve Boese (HR Technology Conference Co-Chair, host of the The HR Happy Hour Podcast):
-reviews and recommends technologies that simplify and automate HR workflows and functions.
-highlights business technologies that are fundamentally changing the way people work.
-provides info and resources to help you stay ahead of the curve and at the forefront of modern HR practice.
Quantifying human experience for increased intelligence within work teams an...Katri Saarikivi
We are looking for industry partners for a research project exploring the possibilities of the sciences and technologies of emotions and interaction in human-centered business.
Revolutionizing JTBD Research: Evan Shore on AIJim Kalbach
Evan Shore, Senior Director of Product Management for Walmart Health & Wellness, shares his amazing exploration of using AI to assist in JTBD research.
Experience mapping serves as a perfect activity to bring into sprints. Diagrams allow you to pull together a wealth of information in a compact and compelling format that is efficient to use. They are well-suited for agile teams.
The key is to focus on engaging others in dialog. It’s not about the map (noun), it’s about mapping (verb). Turn customer insight in to action within the context of a sprint.
This talk will show you how to visualize the user experience quickly and leverage mapping in sprints. I’ll debunk the myth the mapping is a heavy, upfront activity. In fact, when done rapidly, mapping experiences becomes a springboard into creativity and solving real customer problems quickly.
The concept of jobs to be done (JTBD) provides a lens for understanding value creation. It’s straightforward principle: people “hire” products to fulfill a need.
For instance, you might hire a new suit to make you look good at a job interview. Or, you hire Facebook to stay in touch with friends. You could also hire a chocolate bar to relieve stress.
Viewing customers in this way – as goal-driven actors in a given context – shifts focus from psycho-demographic aspects to needs and motivations.
Although the theory of JTBD is rich and has a long history, practical approaches to applying the approach are largely missing. In this presentation, Jim will highlight concrete ways to apply JTBD in your work. This will not only help you design better solutions, but also enable you to contribute to broader strategic conversations.
Businesses typically view UX design as a tactical activity. More and more, however, companies are turning to UX as a source of strategic growth. As they do so, creating a design strategy and aligning it with business goals becomes essential. For many UX designers this represents a new challenge requiring an expanded skill set.
This workshop provides a solid background for understanding, building and communicating an effective UX Strategy. Through many examples, hands-on activities, and references to relevant literature, you’ll learn about this emerging field that is critical to the future of UX.
In particular, we’ll be working with a tool I created based on combination of research and practical experience called the UX Strategy Blueprint.
This course is suited for information architects, interaction designers, visual designers, content strategists, and UX designers seeking to better understand strategy, as well as product managers and developers interested in UX strategy. It is geared towards practicioners with an intermediate to advance level of understanding of UX design, in general.
The concept of jobs to be done provides a lens through which we can understand value creation. The term was made popular by business leader Clayton Christensen in The Innovator’s Solution, the follow-up to his landmark book The Innovator’s Dilemma.
It’s a straightforward principle: people “hire” products and services to get a job done.
For instance, you might hire a new suit to make you look good for a job interview. Or, you hire Facebook to stay in touch with friends on a daily basis. You could also hire a chocolate bar to reward yourself after work. These are all jobs to be done.
Although companies like Strategyn and The Rewired Group have been using the JTBD for many years, the framework has gotten a lot of attention recently. I’ve been fortunate to have worked with JTBD in various contexts in the past, and I included the topic in throughout my new book, Mapping Experiences.
Getting everyone on the same page is vital for the success of any agile effort. Systematic, visual representations – maps of the user experience -- help align team towards a common goal. You’re probably already familiar with mapping techniques already out there: journey maps, experience maps, user story mapping and more.
But how do we apply these techniques in remote teams? The shared understanding that visualizations offer seems to get lost when interacting through Slack, Skype and the like. For sure, better tools can help remote collaboration, but ultimately distributed UX design requires a new set of skills.
Building a better mousetrap does guarantee success anymore. Products and services are increasingly interconnected. Ecosystems are the new competitive advantage. The winners will be determined by how well their offerings fit with each other and how well they fit into people’s lives.
The use of systematic, visual representations exposes previously unseen opportunities for improvement and for growth across channels and touchpoints. Broadly, the term “mapping experiences” describes a range of such visualizations. You’ve probably already encountered one of the many approaches already in practice – customer journey mapping, service blueprints, experience maps, mental model diagrams, etc.
For sure, IAs are well-suited for architecting such complex diagrams. Creating them requires empathy, organization, and visual storytelling skills.
But our job as IAs goes beyond mapmaking. We have to also assume the role of facilitator and aspire to become grassroots strategic players. Engaging others in conversation and gaining strategic alignment are the ultimate goals. It’s not about the “map,” rather the activity of “mapping” that’s important.
Rapid Techniques for Mapping ExperiencesJim Kalbach
Understanding your customer's experience is the first step in creating solutions that provide value. The use of systematic, visual representations can expose previously unseen opportunities for growth. Called experience maps (among other related terms), these diagrams provides valuable business insight.
However, many people associate mapping experience with heavy upfront research. This need not be the case at all. In fact, diagrams can be co-created by team members in a matter of days.
Once complete, experience maps provide a big picture that you can align subsequent activities to, including user story mapping, design sprints, content planning, and more.
In this webcast you will learn:
The value of experience mapping and how you get results quick.
The key factors of a solid mapping effort, which still apply even in rapid creation situations.
Understanding the dynamics of the user’s experience is the first step in creating solutions that provide value. The use of systematic, visual representations exposes previously unseen opportunities for growth. Called “alignment diagrams,” this category of diagram gives businesses strategic clarity based on the user experience.
Alignment diagrams have two parts: one capturing human behaviour and the other reflecting relevant aspects of the organisation. The overlap of these parts reveals the interaction between the two. By visually aligning experiences, providers are better able to highlight the points where value is created.
This workshop will show you how to turn customer insight into actionable intelligence. Together, we’ll discuss the principles of value alignment and review many diagram examples. Through hands-on exercises, you’ll be able to apply some of the principles in practice. At the end of the session you should have the confidence to embark on a diagraming effort and be able to evangelise them.
Any kind of remote collaboration is hard. But it can seem nearly impossible when you are working with a design team. The visual interaction and open environment needed for great creative work can be tricky to achieve when your team doesn’t sit in the same room. But effective remote design and collaboration is possible.
Visualizing Value with Alignment DiagramsJim Kalbach
We are witnessing a fundamental shift in the way businesses create and capture value. Competing today requires a whole new mental model of how the world works. But we are stuck in obsolete practices of management that optimise short term gains to maximise shareholder prices at the expense of long term value shared by employees and society as whole.
Visualisations are a key tool that help organisations change their perspective and assume an outside-in view of their enterprise. Though no silver bullet, diagrams of various kinds seek to align people’s experiences with how businesses create and capture value.
Such visualisations are already an implicit part of design practices. Thus my position seeks to reframe the existing contributions of designers in a new and constructive way, highlighting their strategic value. Visualising value leverages our design skills to give us more awareness, competency, and that proverbial seat at the table.
This talk discusses some of the core principles of value alignment through visualisation, with examples from the field and practical advice offered throughout.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
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4. Invention Innovation Idea Concept Thought Vision Physical Proof of concept “Hardware” Social Information “Software”
5. Innovation is about social applications of inventions, not about the inventions themselves… Engineeering-driven corporate cultures fail…because they don’t address the social needs of their customers… Bruce Nussbaum “Are Engineers, Scientists And Mathematicians Enemies of Innovation?” Bruce Nussbaum, Business Week (June 16, 2009) www.businessweek.com/innovate/NussbaumOnDesign/archives/2009/06/are_engineers_s.html
6.
7. Factors Affecting Adoption Perceived attributes Type of innovation decision Adoption process Communication channels Amount & type of promotion Nature of the social system Type of adopter 1. Adoption of Innovation 2. Human Factors 3.
9. Perceived Attributes 1. Relative AdvantageIs it better? 2. CompatibilityIs it appropriate? 3. ComplexityIs it understandable? 4. TrialabilityCan it be tested? 5. ObservabilityWhat does it look like? Examples of non-adoption
29. Pragmatists ‘Stick with the crowd‘ Conservatives ‘Prove it‘ Visionaries ‘Be first‘ Sceptics ‘I doubt it‘ Techies ‘Let‘s try it out‘ Uncertainty drives attitude toward adoption
30. It turns out our attitude toward technology adoption becomes significant…any time we are introduced to products that require us to change our current mode of behavior...
31.
32. Doesn’t have time to learn new programmes and technologies, but knows they can make things easier
50. Manage business (personnel, supplies) (5%)Typical Work Day 8:30 Check messages, deadlines, prioritize work 9:00 Go to court 12:30 Return, correspond with clients 13:00Lunch break 14:00 Reprioritize, correspondence, manage office 15:00 Consult clients face-to-face in office 18:00 Client file work, research, prepare next day 19:00 Go home with law journal and client files Late Majority Sources: Interviews internally; Market segmentation documentation; Monster.com; Interviews with customers
58. Conclusion IA and UX are fundamentally about innovation Tie innovation to human behavior Address human factors of innovation Conduct ethnographic research Use existing frameworks to lower uncertainty Take advantage of the paradigm shift Design innovation has never been so relevant Reach out to managers looking to innovate Focus on the risk of non-adoption Leverage existing techniques