From systematic studies over the decades, the smart home’s main functionalities have evolved from home automation to remote monitoring and controlling, then to context awareness. All the smart home products have a mainstream type in a certain period. However, have these mainstream functionalities covered all the needs of the users?
Through 3 rounds of research conducted across 3 different markets (China, EU, and Bay Area in the US) during a two-year span, Veronika and her colleagues at frog have found some new surprising uses and work-arounds that users invented, which have definitely inspired them in surfacing the hidden and essential needs in smart homes.
Fancy to know what kind of uses and work-arounds users have created?
In this talk, through some research finding anecdotes, Veronika will lay out 3 key lenses that were used to uncover the hidden needs and JBTDs in the smart home space, and talk about how to transfer these hidden needs into some new smart home product and service design opportunities.
2. 2
Dumb things smart homes do Design provocations
What gaps are there between user
behaviours and productions
What we found through primary design research
across three continents.
What can the future be?
What we would like the designers and IoT industry
to ideate and drive for the future.
AGENDA
10. 10
IoT producers
Use the core capabilities of the
smart home devices according
to emotional needs
• Bond with family
• Sense the virtual and omni presence of family
Users
TECH DRIVEN NEEDS DRIVEN
Design the product core
capabilities according to
functional requirements
• Sense the changes
• Send notifications
IoTproducersdesignandproducesmart
homedeviceswithablinkeredapproach
18. 18
SHARED CONTEXT
SPECIFIED ROLE
MULTI-PURPOSE ROLE
Work
Therolesofsmarthomedevicesareevolvingrapidly
withchangeddevicesandthechangedusers.
Listen to
music
Multi
tasks,
general
questions/
alarm
PRIVATE CONTEXT
20. 20
1. Face ID for User
specific settings
EMERGING TREND
3. Gesture to
control the volume,
back and forth
2. Driver touch
pad 4. Voice control
21. “ HI KIDDO, HOW’S YOUR DAY TODAY?
”
DESIGN PROVOCATION #2 | FLUID AND EVOLVING USE CASES
Whatif differentuserscouldtriggerinteractionsand
personalitiesoftheirsmarthomesinanaturalway?
22. DESIGN PROVOCATION #2 | FLUID AND EVOLVING USE CASES
Whatif differentuserscouldtriggerinteractionsand
personalitiesoftheirsmarthomesinanaturalway?
36. “ HERE IS YOUR SMART HOME KIT SERVICE!
”
DESIGN PROVOCATION #3 | NEW BUSINESS MODELS
Whatif userscouldsubscribeonlytotheirneeded
scenarioswhenorderingsmarthomeservices?
“ I ONLY NEED TO HAVE SMART PARTY
SCENARIOS! ”
37. “
MOVING IN WITH MY PARTNER.
MY SMART HOME SERVICE PROVIDER HELP ME TO CHANGE TO
ANOTHER SUBSCRIPTION.
”
Whatif userscouldsubscribeonlytotheirneeded
scenarioswhenorderingsmarthomeservices?
DESIGN PROVOCATION #3 | NEW BUSINESS MODELS