HTC is a Michigan-based IT staffing and professional services company established in 1990 with development centers in North America, India, and branch offices worldwide. They provide staff augmentation in areas such as e-commerce, software development, database administration, and more. HTC maintains a large pool of over 4,000 highly skilled IT professionals and has processes for recruiting, training, and retaining top talent.

1. HTC Staff Augmentation Services

2. HTC Professional Services Established in 1990 HTC is a Michigan – US based company and we have development centers at North America, India – Chennai and Hyderabad and branch offices at Canada, Australia, Singapore, Hong Kong and UK. HTC has provided high quality professional services to customers in Automotive, Retail, Insurance & Banking and various other domains including the Government for over the past 18 years. HTC’s consultants provide diverse services that include: Needs assessment Software development Systems integration Implementation support Application migration Software training Technical support services

3. Staffing Experience HTC’s consultants have successfully delivered services in several onsite engagements in the following roles: Project Managers Program Manager Functional Consultants / Business Analysts Application Architects Systems Analysts Analysts / Programmers Database Administrators Systems / Network Administrators Web Designers / Programmers Systems Programmers Technical Writers Mainframe Consultants Testing Professionals Quality Assurance Analysts Trainers E-commerce Analysts / E-commerce Software Specialists Help Desk Technicians

4. HTC Capability Dynamic Global Resource Pool Power and flexibility to deliver IT resources quickly and efficiently HTC is staffed by a team of more than 4000 highly qualified and experienced professionals. HTC maintains a large database of its technical resources HTC maintains a sizeable pipeline of candidates skilled in various technologies and has the capacity to ramp up the resource level in case of any additional resource requirements during the contract

5. HTC Staff Augmentation Areas HTC provides IT staff augmentation in a variety of different areas and specialties, including: E-Commerce Applications Client server design and development Database Design and Administration Network Engineering and Administration Project Management Quality Assurance and Testing Information Security Consulting and Audit Legacy Applications support Packaged Solutions Implementation (SAP, Oracle Applications, PeopleSoft)

6. Technology Competency A brief list of HTC’s technology skill portfolio is provided below: Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Exchange Server, Lotus Notes, Microsoft Message Queue Server, Microsoft Transaction Server/COM+, Microsoft Distributed Transaction Coordinator, Microsoft Certificate Server, JRun, WebLogic Application Servers / Middleware / EAI Unix, Solaris, HP-UX, IBM AIX, Linux, Windows Servers, Active Directory, LDAP, OS/309, Z/OS, MVS Operating Systems Oracle, SQL Server, DB2, DB2 UDB, PostgreSQL, Sybase, Informix Relational Databases Oracle Application Server, Oracle Designer, Oracle Forms, Oracle Reports Oracle Technologies .NET, Visual Basic .NET, ASP.NET, C#, Visual C++, ADO.NET, XSLT, SQL Server, BizTalk Server, IIS, SharePoint, Commerce Server Microsoft Technologies Java, EJB, JDO, JDBC, WSAD, WebSphere, WebLogic, JBoss, JBuilder, Struts Framework, Visual Age Java, Eclipse, Hibernate Java Technologies DB2, COBOL, CICS, IDMS, IMS DB/DC, JCL, ISPF, PL/I FOCUS, MQSeries, Panvalet, Endeavor, Librarian IBM Mainframe

7. Technology Competency Digitization, OCR, Data Conversion, Transaction Processing for financial services; Accounting, Receivables and Payables; Financial Analysis BPO SAP ECC 6.0 (technical, functional, combo) Oracle Applications and PeopleSoft, SAP ABAP, SAP Basis. ERP FileNet, OCR (Abby, PrimeOCR), HTC’s docuSTACK suite of imaging and data capture components Document Management & Imaging Windows networks, Unix Networks, Cisco Routers, VPN, DNS, DHCP, LAN, WAN, Firewalls, Gateways Networking & Security Test Director, WinRunner, LoadRunner, QTP, Test Partner, QARun, QA Load, QATest, SilkTest Testing Tools Rational Rose, Oracle Designer, MS Visio Design Tools Informatica, Business Objects, Cognos, Hyperion, Brio, Crystal Reports, MicroStrategy, SAP BW Data Warehousing

8. Available Resources for Deployment As on March, 2009 Oracle Applications 3-8 Years 35 Oracle ERP SAP ABAP, SAP BW , SAP Basis, SAP - FICO, SD, MM, PS, HR + Payroll, CRM. 3-10 Years 47 SAP Technical Documentation 3-8 Years 40 Technical Communicators UML, Rational Rose, MS Visio 4-10 years 16 Business Analyst Manual Testing, Automation Testing 2-7 Years 75 Testing Oracle, Forms, Reports, PL/SQL, Perl, Unix 2-8 Years 48 Client Server Cobol, CICS, PL/1,IMS DB/DC, VSAM,JCL,DB2 2-8 Years 245 Mainframe Java, JSP, Servlets, EJB, Struts, Hibernate, Spring, Weblogic, Websphere, Ajax 3-10 years 52 J2EE VB.NET, ASP.NET, Ajax, ADP.NET, SharePoint 3-10 years 112 Microsoft Skills Experience Level Resource Count Skill Group

9. Sourcing and Resource Fulfillment Process

10. HTC attracts Superior Talent through Multi Channel Sourcing Campus recruitment from colleges and other institutions Internal Training, Promotions and Transfers Employee referrals Walk-in interviews Job Fairs Print Media / Internet Advertisements Recruitment Portals (US, APAC, Europe, India) Databank of Resumes for future requirements Rehiring Former Employees Sourcing

11. Campuses Lateral Logical and Analytical Tests Interviews Training Software Engineering & Management Quality and Testing Preliminary Interview Technical Interview In-Basket Exercise Analytical Tests Selection Criteria Communication and attitude Professional Qualifications Relevant Experience and track record Reference checks (External agencies, Internal checks) Screening Recruitment Sources

12. HTC utilizes reputed third party agencies to perform criminal and background checks of recruits Dedicated person in HR handles the personal information and results of the background checks Data related to background checks is handled in a safe and confidential manner by authorized personnel only Verification of academic certificates and credentials with the certifying authorities Employee Background Checks HTC’s recruiters also perform the following background checks: Verifying the role, duration and responsibilities with the last two employers Enquire about any fraudulent behavior or security breach (Information/Infrastructure security) during candidate’s previous employments Reference Check (Professional, Personal)

13. Orient to company’s philosophy Align with organizational goals Convey expectations Roles and responsibilities Orientation

14. Competitive compensation and benefits package Referrals from employees and clients Advertisement in all major job portals, publications Participation in job fairs and industry forums Regular Open Houses Engage headhunting firms Reputation in the market Employee-Oriented HR practices Dedicated Employee Care team for large accounts Training programs oriented towards skills and career growth Mentoring and coaching for professional growth Match assignments to skills and career plan Long-term projects provides stability Opportunity for growth within the company Awards and Recognitions Talent Management

15. HTC’s Employee Retention rate has been consistently higher than the industry average over the past 16 years HTC maintains its position as an employer of choice because it offers the prospect of working for a company with: Clear vision and values State-of-the-art technology, equipment, & processes A well-defined commitment to the success of its people A strong foundation and consistent growth over the last ten years to become an “Inc 500 Hall of Fame” company Challenging job prospects with attractive compensation An open work culture revolving around the pillars of people development, people involvement, and tangible benefits Tangible Benefits People Involvement People Development Employee Retention

16. Training Programs

17. Potential appraisal and Succession planning Competency Mapping Counseling Face to Face meeting Encouraging creativity IDEAS – Innovative Discussion with Enthusiasm and Adventurous Spirit Blossoms (Quarterly Newsletter) Soft Skills Development Team Building Skills Bridging the Communication gaps Interdepartmental Image Sharing East meets West Accent Neutralization HTC Employee Care - Training Personal Development Plan Upgrade Skills and Retool Customer Specific Training Cultural Alignment Sensitize employees to the locations / clients culture Onsite orientation Westips

18. Institutionalization of self introspection and self renewal Leadership development Transforming managers into leaders Develop ability to influence, inspire and achieve results through our employees People Development Activities Every manager in our company has only one job – it’s to help the people who report to them to be successful

19. Different Strokes to Different Folks Potential Performance Solid Performers Develop customized training programs On the job skill development Mentoring Below Average Implement corrective actions Stars Give more responsibility Device exclusive packages Faster career growth Put them on fast track Empower Average Diagnose the problem Advice, Counsel & Upgrade

20. Our Unique Practices Our Philosophy Makes a Difference Encourage synergy through cooperation Intense competition Employees strive for excellence in a secure environment Insecurity keeps employees on toes A psychological bond with the employee Locking employee with a mere golden handcuff HTC Practice Industry Practice High level of trust with our clients Growth Consistent, steady growth Long standing relationship with clients and employees Result

21. “ HTC has provided Gale and the GOLD team with the highest caliber Architects and Software Engineers. I am very pleased with their understanding of the technology and the business domain issues. HTC technologists have designed a highly scalable architecture that will enable Thomson Gale to leapfrog the competition and achieve large growth of both revenue and usage.” Robert Joyce, VP:Online Delivery Systems Thomson Gale “ I have had several opportunities to work with HTC and I highly commend HTC for the level of service, flexibility and the timely support provided on different occasions. I certainly look forward to strengthening our strategic partnership in the days to come.” Jay Raymond, Regional VP Oracle Corporation Testimonials

22. “ I am very impressed by HTC team’s commitment to quality and delivery schedule. It has been pleasure working with your team – they are very responsive and have gone beyond the letter of the contract to help us in making this project a success. I will use HTC again on future IT projects and recommend HTC to others for its staff's technical skills, flexibility, project management processes and integrity, as well as the company’s commitment to 100% customer satisfaction.” Raymond Bankoski Director, Technology, Thomson Gale “ HTC … has been a factor in the success of product development at our site. We have been able to depend on the consultants that HTC placed here and they have become an important part of our project teams. Our continued success will be guaranteed with the partnership that our firms have come to enjoy." Hank Kibit Product Development Manager, AT&T “ All in all, HTC has exceeded my hopes and met or exceeded my standards regarding the quality of final product, and my standards are very high. They have also been a pleasure to work with, and are very accommodating to questions, suggestions, etc.” John R. Graham Duke University Testimonials

23. HR – Key Differentiators

24. Thank You World Headquarters 3270 West Big Beaver Road Troy, MI 48084, U.S.A Phone : 248.786.2500 Fax : 248.786.2515 Web : www.htcinc.com Global Delivery Center SDF II, Phase II MEPZ, Tambaram Chennai - 600 045 India Phone : +91 44 2262 3522 Fax : +91 44 2262 7713