This presentation is describes the reach features of agent panel of Goautodial & also it have steps that how can we use it.

1. Network Diagram for Goautodial Server

2. How to Access Server(Dialer)
Step 1: Open Internet browser (Google Chrome Recommended)
Step 2: You can use IP address 192.168.88.100
or http://dialer.example.com
Note: 1. It should be required if you protect your server
through firewall. It could be iptables or any third party
firewall (MacFee, cisco ASA, or Ipcop,ClearOS,Untangle etc)
Note: 2. only allow access on Internet for a well known Public
static IP.

3. Software required for Agents login
1. There are Internet browser & a sip phone are
required. Both soft IP Phone or hard IP phone
can be used.
2. You can use soft IP phone Eyebeam Version
1.5 & Zoiper 3.6
3. You can use Grandstream or cisco IP phone
to enhance voice quality.

4. How to register Account in Eyebeam
Following things are required for Sip (Session
Initiation Protocol) registration. Example
1. User name : 9001
2. Password (secret): Abc@123
3. Server IP or domain : 192.168.88.100
4. Authorization user name :9001 (Optional)

6. Agent Login in Goautodial
• Following thing is required for Goautodial Agent login.
• 1. Phone login: This would be same as SIP user name(extension)
• 2 Phone password
• 3. User Login
• 4. User password
• After providing above user credential user agent gets campaign for
login . Then click on submit
• You get a call from server & You need to answer it to make a session
between your browser & Eyebeam.
• Note : Inbound Groups are assigned by Admin only for every users.
Because we need to restrict a user to select inbound groups.

10. How to make outbound call
Click on manual Dial
Agent gets a POP UP for manual Dialing enter
Enter Number & then click on Dial now

11. Agent have to put all detail & comments, call
notes before hung-up for saving customer
details.

12. Put The required disposition on every call.

13. Agent Screen when Incoming call comes

14. Agent Screen when calls comes when
predictive dialing is running on server

15. Agent screen when calls in queue

16. How to hold a call
Click on park call button
Note: when agent or customer put the call hold call they gets our hold tone

17. Remove call from hold
Click on Grab call button

18. Transfer call to an extention

19. Transfer Call to a group
Click on transfer button, then select group & click on local user

21. Transfer Call to mobile number or
Landline Number

22. How to logout Agent Login
Click on logout button to logout your session

23. How to know status of other Agent
Click on Agent view+ button

24. Check the all call taken by user
Click on VIEW CALL LOG link.

26. Agent Pause Code
Click on ENTER A PAUSE CODE
When agent goes to lunch or Tea, Meeting. The click on select proper pause code

28. How to see Real-time Report

30. How to see daily Agent Performance

32. Export Call Report

34. ADD/DELETE DNC NUMBER

35. • To know more about Goautodial & Support
• You can reach me @ +91 – 8826 -032389
• Or mail @ sachinkmr962@gmail.com
Goautodial Expert
Sachin Kumar