As marketers, particularly social media marketers who operate our own agencies, the most common questions that we get asked by our clients regarding Twitter go a little something like this:
Is Twitter effective?
How can I measure my Twitter success?
Am I "tweeting" correctly?
Who should I be tweeting to?
While we're on the topic of "should"-- should I schedule my tweets or do I actually have to send them out myself?
How do I hire someone to help me with Twitter?
Do I tweet 2-3 times per day, 5-6, ten? What's the proper amount?
To answer those questions, Nisha Maxwell of Ideations and I taught a workshop on May 20th, 2014 at the Microsoft Store in Los Angeles, CA.
The presentation shared here is the very information we shared and presented to our attendees.
Learn more about Ideations: https://www.ideations.biz
Learn more about Jaclyn Mullen: https://www.Facebook.com/jaclynmullenmedia
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How To Talk Twitter: Presented by Nisha Maxwell and Jaclyn Mullen
1. How To Talk Twitter
Presented by Jaclyn Mullen
and Nisha Maxwell
1
2. Meet Your Tweetchers
• Co-Founder of Ideations Communications
• Helping companies strategically embrace
social media since Twitter started
• Managed social media projects for Microsoft,
Cisco Systems, McDonalds, Kaiser-
Permanente, Mattel and more
Nisha Maxwell
Jaclyn Mullen
• Solopreneur & Jaclyn Of All Trades Jaclyn Mullen
Media
• Once raised $1,244 in one hour for charity using
Twitter
• Has worked with Ecco Domani Wine, Habitat for
Humanity, the Beverly Hills Bar Association and
other brands/biz owners on social media.
4. Three Parts to this workshop
1. Part One: Twitter Basics
2. Part Two: What To Tweet
3. Part Three: Best Practices
4
5. Twitter Channel Overview
Social networking channel
Over 500 million users
Micro-blogging service
Messages limited to 140 characters
Tweet, retweet (RT), chat
58 million tweets sent per day
7. The “New” Twitter
• Header image: 1500 × 500.
Design tips: This should be
the same concept as the
Facebook cover images
• Profile image: 400*400. This
will still be the brand logo,
just a lager size.
• The implications of this is
that there will be more focus
on images
8. 8
• Highlighting popular tweets
• Pinned tweets
• Larger background image
• A more prominent media gallery
The Main Difference
9. Three Ways for
People to See Your Tweets
1.They follow YOU.
2.Someone they follow has retweeted you so
your @ (Twitter name) ends up in their
stream.
3.You use a #hashtag and they happen to
search that #hashtag.
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11. # vs. @
• # represents a hashtag, which is a link to a conversation.
• EXAMPLES OF RELATIVE #HASHTAGS FOR ATTENDEES TONIGHT:
#MORTGAGE, #WOMENINBIZ, #YOGA, #LOSANGELES, #ANTIAGING
• @ allows you to tag someone, and then they are notified
12. How to Post
1. Click “compose” box in top right
corner.
2. Type your tweet into the compose box
3. Tweet!
4. PRACTICE: Tweet @Ideations or
@JaclynMullen
13. How To Post
• Including an image
• Entering a location
• Other post options
14. How to Follow
• Click their
@name if you
see it in a tweet
• Then click the
follow button on
their profile
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What Are the benefits of Twitter?
• Generate online impressions, i.e people
seeing your name and information
• Generate traffic back to your website
• Networking
• Positioning: Expertise
• Crowd Sourcing: FUNDRAISING,
collecting feedback,monitoring what
people are SAYING about your industry or
brand.
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Anatomy of a Post
• Text explaining what the link that you post is (pull a sharable fact versus just
telling them to click)
• Link (needs to be shrunk using https://bitly.com)
• Hashtag (if possible hashtag within the text, otherwise a the end)
• Variety: Questions about the article tagging influencer or enthusiast
• Example: Winter #skincare tip: Wear calendula on your lips at night! Read
more: http://bit.ly/IYP1Cz Any more tips for keeping your skin pretty in the
winter @BeautyBasics? #beauty
29. What to Post
Tweets each day:
1-2 retweets
1 original tweet (original content, question,
statement)
Tweet with trending hashtag
2 industry news stories that ask influencers
questions about them
Tweet that applies to tweetchat of the day
32. Engage with Your Industry
• Do a twitter search of industry keywords. Use Google Keywords
Tool to establish these.
• Check what’s trending on Twitter and see if there’s any you can
utilize in a tweet or if there’s any Twitter chats going on that you
can get involved in
• Find regular industry Twitter Chats to participate in (usually a
weekly basis)
• Check your influencer lists to see what’s happening in the industry
• Click on trending Hashtags and engage with influencers about the
topic
• Tweet trending news stories using trending Hashtags if possible
• Tweet coupons and special promotions: Eat24 example
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Best times to post?
How Do You Measure Success?
Should I Schedule my tweets?
Other Twitter tips
Photo credit Jeff Bullas
35. Best Practices
• Ideal amount of posts: 3 – 5 Tweets per day.
• Best times to post: 10:00 am – 4:00 pm
36. Best Practices
• Ideal Length: 110
characters, including
spaces, punctuation
marks and links
• Hashtags: Up to 4.
Hashtags can go
within or after text.
37. Etiquette
• Follow back
• Say ‘Thank you’ when someone follows you
• Say ‘Thank you’ when someone retweets you
• Respond: Answer questions within 24 hours, answer industry
questions posed to the Twitterverse. Then show people you’re
listening by responding.
• If a mention of your brand has shareable content, retweet it.
• If a mention is just nice but wouldn't have any value for your
followers, favorite it.
• If a mention asks a question, favorite it and reply.
• When there is a national tragedy or disaster, immediately un-
schedule all of your scheduled tweets so as not to look
inconsiderate.
38. Best Practices
• Have an AUDIENCE in mind. The
purpose of Twitter is to engage!
• Before you tweet, spend some time
doing hashtag research to identify
2-3 new people you want to
connect with per day.
• No interaction = just tweeting:
using Twitter with a megaphone.
• Tagging & identifying people to
tweet = using Twitter with a
microphone!
• ALSO, remember your goals and
measure them.
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Tracking Tools
Tweetreach
Limited access for free
Shows you # of accounts reached+impressions
Can export data to PDF
Sprout Social
Tracks geographic data
Tracks gender data breakout
Tracks # of times you’ve been mentioned
Tracks # of times you’ve been retweeted
Klout
Helpful to create a cloud/grid of topics you tweet on
Assigns you a score based upon “influence”
Tracks increases+decreases over time
Google Analytics
Does Twitter push traffic back to your site?
40. Scheduling Options
No scheduling option available within Twitter itself.
Best Third-Party Schedulers:
HootSuite
Shortens links
Saves drafts
Better for more social media accounts
Schedules for LinkedIn, Google+, Facebook and Twitter
TweetDeck
Desktop app, owned by Twitter
Customizable feeds
Better for less social media accounts
Powerful filters
Notification alerts
Buffer
Recommends optimal time to tweet
Social Oomph
Schedules tweets
Tracks keywords and emails them to you
41. Lists
• Create a group
• Recommend cool
Tweeps
• Follow people
that aren’t
following you
43. Resources
• Create a Twitter account: https://support.twitter.com/articles/100990-signing-up-with-twitter
• Best times & days to post on Twitter: http://www.mediabistro.com/alltwitter/social-best-times-
post_b49546
• How to build a Twitter List: https://support.twitter.com/articles/76460-using-twitter-lists
• Twitter advertising options: https://business.twitter.com/ad-products
• List of Twitter chats: http://gnosisarts.com/index.php?title=Tweetchat_Wiki/By_Day
• Google Keywords Tool:
https://adwords.google.com/ko/KeywordPlanner/Home?__u=4130331063&__c=9519698553
• Advanced Twitter Search: https://twitter.com/search-advanced
• How to Create a Twitter List: http://www.wikihow.com/Create-a-Twitter-List
• Twitter Analytics: https://ads.twitter.com
• HootSuite: https://www.socialoomph.com
• TweetDeck: https://about.twitter.com/products/tweetdeck
• Buffer: https://bufferapp.com
• Social Oomph: https://www.socialoomph.com
44. Was This Class Helpful?
Tweet Us
@Ideations
@JaclynMullen
Grab our business cards too!