Objective: To share how to shift focus on some of the human and psychological aspects of change, to balance the usual concentration on process that helped to setup, build & lead the APM PMO of the Year 2020 from the Government of Montserrat.
Objective:
Demonstrate the key support roles and responsabilities of a PMO in the ongoing governance and execution of an organisation´s long-term business objectives and its portfolio of improvement initiatives.
With the growing Project Economy, the PMO’s sphere of influence is no longer just the Project Community but entire organisations.
Find out how PMOs can be the engine driving project upskilling through digital learning.
Rebuilding an Island - Lessons From Montserrat's PMO - Government of Montserr...Wellingtone
Presenter: Martin Parlett - Head of PMO, Government of Montserrat
Presentation: Winner of APM PMO of the Year 2020, Govt of Montserrat take us through the PMO journey from their award-winning team. Martin discusses their portfolio and their enabling transformational programmes and projects.
Martin also looks at their challenges and lessons learned.
To attend the next FuturePMO conference, please visit: www.FuturePMO.com
Objetivo: Cómo por medio de la herramienta PMPeople se puede implementar la metodología de gestión de proyectos desarrollada por la Comisión Europea (PM2) en una PMO.
Objectives for the Audience:
Will discover why Agile strategies are vital for educational institutions.
Will learn about an innovative method proven to improve student engagement.
Will know a few strategies towards preparing the future workforce.
Objective:
Demonstrate the key support roles and responsabilities of a PMO in the ongoing governance and execution of an organisation´s long-term business objectives and its portfolio of improvement initiatives.
With the growing Project Economy, the PMO’s sphere of influence is no longer just the Project Community but entire organisations.
Find out how PMOs can be the engine driving project upskilling through digital learning.
Rebuilding an Island - Lessons From Montserrat's PMO - Government of Montserr...Wellingtone
Presenter: Martin Parlett - Head of PMO, Government of Montserrat
Presentation: Winner of APM PMO of the Year 2020, Govt of Montserrat take us through the PMO journey from their award-winning team. Martin discusses their portfolio and their enabling transformational programmes and projects.
Martin also looks at their challenges and lessons learned.
To attend the next FuturePMO conference, please visit: www.FuturePMO.com
Objetivo: Cómo por medio de la herramienta PMPeople se puede implementar la metodología de gestión de proyectos desarrollada por la Comisión Europea (PM2) en una PMO.
Objectives for the Audience:
Will discover why Agile strategies are vital for educational institutions.
Will learn about an innovative method proven to improve student engagement.
Will know a few strategies towards preparing the future workforce.
To review the current state of organizational excellence by size, industry sector and region and consider how your PMO measures up and compares to others
PMO to the Four Corners - Commonwealth War Graves Commission | FuturePMO 2021Wellingtone
Presenter: Scott Paget - PMO Leader, Commonwealth War Graves Commission
Presentation: Scott took delegates through the CWGC journey, including their evolution, capability and challenges.
Scott also discussed their PMO anatomy, including the framework, solutions, branding and their growth.
To attend the next FuturePMO conference, please visit www.FuturePMO.com
To walk through some of the key challenges as the new normal emerges and what are the 'next practices' that are winning the game.
The PMOfficer is at the centre of these efforts and we will talk about the five emerge
Key Highlights for the audience:
1. Is Product Owner only responsible for a Good product?
2. Can a Product Owner become a Good Coach?
3. Role of an Agile Coach in co creating & building a Good Product
4. Can Agile Coaches coach Product Owners in a Service organization?
PMexpo 2017 - 27 ottobre 2017
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We are IPMA
(Martin Sedlmayer - Vice Presidente del Consiglio Direttivo di IPMA, Svizzera)
https://www.pmexpo.it/2017/programma/r010tr
PMexpo17 - Individual competence in project management growth - Martin SedlmayerPMexpo
Description
PMexpo 2017 - 27 ottobre 2017
-----------------------------------------------------------------------
Individual competence in project management growth - Martin Sedlmayer
(Martin Sedlmayer - Vice Presidente del Consiglio Direttivo di IPMA, Svizzera)
https://www.pmexpo.it/2017/programma/r010tr
Best PMO in Americas 2019 - Banco Bradesco | FuturePMO 2019Wellingtone
Banco Bradesco won Best PMO in Americas 2019 in the PMO Global Awards (PMOGA). In this presentation, you can learn more about their journey to winning this prestigious award.
Wellingtone and FuturePMO is the UK Partner for the PMO Global Alliance. The PMO Global Awards take place at FuturePMO on an annual basis. www.FuturePMO.com
Itroduction to PMO مقدمة في مكاتب المحافظ والبرامج والمشاريع Mohamed Gouda
هذا الكورس هو كورس قصير لتعريف المهتمين بإدارة المشاريع بمكاتب المحافظ والبرامج والمشاريع PMO ووظائفها ومعرفة التنوع في أشكال ووظائف هذه المكاتب ، وتوفير الخطوة الأولى للمهتمين بدراسة هذا المجال وتعريفهم بأهم الشهادات الدولية التي تقدم في هذا المجال ، مع إلقاء الضوء علي شهادة P3O التي يقدمها معهد أكسليوس البريطاني .
To review the current state of organizational excellence by size, industry sector and region and consider how your PMO measures up and compares to others
PMO to the Four Corners - Commonwealth War Graves Commission | FuturePMO 2021Wellingtone
Presenter: Scott Paget - PMO Leader, Commonwealth War Graves Commission
Presentation: Scott took delegates through the CWGC journey, including their evolution, capability and challenges.
Scott also discussed their PMO anatomy, including the framework, solutions, branding and their growth.
To attend the next FuturePMO conference, please visit www.FuturePMO.com
To walk through some of the key challenges as the new normal emerges and what are the 'next practices' that are winning the game.
The PMOfficer is at the centre of these efforts and we will talk about the five emerge
Key Highlights for the audience:
1. Is Product Owner only responsible for a Good product?
2. Can a Product Owner become a Good Coach?
3. Role of an Agile Coach in co creating & building a Good Product
4. Can Agile Coaches coach Product Owners in a Service organization?
PMexpo 2017 - 27 ottobre 2017
-----------------------------------------------------------------------
We are IPMA
(Martin Sedlmayer - Vice Presidente del Consiglio Direttivo di IPMA, Svizzera)
https://www.pmexpo.it/2017/programma/r010tr
PMexpo17 - Individual competence in project management growth - Martin SedlmayerPMexpo
Description
PMexpo 2017 - 27 ottobre 2017
-----------------------------------------------------------------------
Individual competence in project management growth - Martin Sedlmayer
(Martin Sedlmayer - Vice Presidente del Consiglio Direttivo di IPMA, Svizzera)
https://www.pmexpo.it/2017/programma/r010tr
Best PMO in Americas 2019 - Banco Bradesco | FuturePMO 2019Wellingtone
Banco Bradesco won Best PMO in Americas 2019 in the PMO Global Awards (PMOGA). In this presentation, you can learn more about their journey to winning this prestigious award.
Wellingtone and FuturePMO is the UK Partner for the PMO Global Alliance. The PMO Global Awards take place at FuturePMO on an annual basis. www.FuturePMO.com
Itroduction to PMO مقدمة في مكاتب المحافظ والبرامج والمشاريع Mohamed Gouda
هذا الكورس هو كورس قصير لتعريف المهتمين بإدارة المشاريع بمكاتب المحافظ والبرامج والمشاريع PMO ووظائفها ومعرفة التنوع في أشكال ووظائف هذه المكاتب ، وتوفير الخطوة الأولى للمهتمين بدراسة هذا المجال وتعريفهم بأهم الشهادات الدولية التي تقدم في هذا المجال ، مع إلقاء الضوء علي شهادة P3O التي يقدمها معهد أكسليوس البريطاني .
Back in 2013 the McKinsey Global Institute published a report entitled Disruptive technologies: Advances that will transform life, business, and the global economy. The report identified 12 technologies that could drive truly massive economic transformations and disruptions in the coming years. The report also looks at exactly how these technologies could change our world, as well as their benefits and challenges, and offers guidelines to help leaders from businesses and other institutions respond. The Report estimated that, together, applications of the 12 technologies discussed in the report could have a potential economic impact between $14 trillion and $33 trillion a year in 2025.
The potential benefits of the technologies discussed in the report are tremendous—but so are the challenges of preparing for their impact. If business and government leaders wait until these technologies are exerting their full influence on the economy, it will be too late to capture the benefits or react to the consequences.
Disruptive Technologies examined the current challenges and opportunities brought by such innovation whilst providing delegates the opportunity to test technologies via live demonstrations.
APM webinar presented by Stephen Hall, David Brown, Ian Rowley and Craig Mitchell on 23 March 2021.
Repairing Cumbria Bridge-by-Bridge.
Home to the Lake District National Park with over 16 lakes, Cumbria is used to receiving its fair share of rainfall, but in December 2015 that all changed….. The name ‘Desmond’ will be forever etched on the residents of Cumbria. In 24hrs storm Desmond wreaked havoc across Cumbria releasing over 34cm of rain or 1.15trillion litres – a new highest ever record!
https://www.apm.org.uk/news/repairing-our-county-in-the-wake-of-storm-desmond-webinar-2/
https://youtu.be/RPai5Fd4ZdM
A presentation made by Paul Johnson (South Wales and West of England - SWWE - branch committee member) and Mike Donnington of Babcock International Group to the newcomers of the APM SWWE branch, at The University of South Wales, Newport campus on 10th October
Objetivo: Una las grandes dificultades para todo Sponsor PMO en los entornos actuales es poder lograr casos de éxito en el diseño, implementación y ejecución de una PMO. Compartiremos desde la experiencia: Cómo (Re) Diseñar, Implementar y Liderar una PMO Sector Público (caso de éxito) en España.
From dividing teams by Function to uniting teams by Project.pdfPMOfficers PMOAcademy
OBJECTIVE: Get to know the latest trends of a Future of Work where organisations and companies are going to be "liquid", and the management style will become increasingly fluid
El ciclo de vida de la gestión de riesgo en portafolio, una visión prácticaPMOfficers PMOAcademy
OBJETIVO:
Compartir nuestra visión del ciclo de vida de la gestión de riesgo en portafolio
Mostrar los factores claves de éxito en su implementación
Compartir experiencias reales y las oportunidades de adaptación
OBJECTIVE: to get insights on how a successful initiative is dependent on Team’s Synergy, Attitude and Skill Management. And to get the tips on having a high voltage team based on related scenario.
La importancia de la Gerencia de Proyecto para el desarrollo económico globalPMOfficers PMOAcademy
Objetivo: Compartiremos desde la experiencia como identificar la importancia de la Gerencia de Proyecto para el desarrollo económico global par a crearla como área de oportunidad para toda Organización de Siglo XXI
Objetivo: Una las grandes dificultades para todo Sponsor PMO en los entornos actuales es poder lograr casos de éxito en el diseño, implementación y ejecución de una PMO
Compartiremos desde la experiencia: Cómo (re)diseñar una IT PMO dentro de una Dirección de Telecomunicaciones de una Entidad Bancaria condenada al fracaso y convertirla en caso de éxito.
¿Cómo ayudará PMOfficers a los Profesionales y Empresas este 2022PMOfficers PMOAcademy
Compartir cómo ayudaremos desde PMOfficers durante todo este 2022 ante los retos de Siglo XXI:
1) A los Profesionales con Formaciones y Certificaciones PMO vía PMOAcademy
2) A las empresas en Consultoría PMO vía PMOXperience
The PMO can do much more than projects to help your organization by establishing a PMO beyond Project Management.
Objective
PMO for idea & Action Management, Target tracking by OKRs and strategic initiatives like customer experience.
España afronta un reto fundamental en los próximos años, el uso eficiente de la gestión de los Fondos Europeos para mejorar la situación económica. En este webinar revisaremos la aportación de valor de las PMOs a la optimización de los fondos next gen.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
1. 1
PMOfficers all rights reserved 2021
Speaker
Martin A. Parlett
Head of Programme Management at
Government of Montserrat
PMO of the Year 2020, Board Director, Trustee, Obama
Presidential Campaign, CBI’s “35 Under 35”, Speaker,
Author, Canadian Rhodes Scholar
Webinars Series
The Magic of the PMO
How to Setup and Lead a
successfully PMO
(APM PMO of the Year Award)
Objective: To share how to shift focus on some of
the human and psychological aspects of change, to
balance the usual concentration on process that
helped to setup, build & lead the APM PMO of the
Year 2020 from the Government of Montserrat.
Moderator: Leonardo Reyes PMOfficers Founder
Date: Wednesday 19th May 2021
Barcelona (Spain) 20.00 Local Time
Sponsored by
3. SPEAKER BACKGROUND
• Head of PMO, Government of Montserrat
• Leader in Portfolio, Programme and Project Management
• Previously established Enterprise Portfolio Office and portfolio
framework for Sellafield Ltd, and established best practice on a
variety of high risk nuclear projects and programmes.
• Barack Obama Presidential Campaign 2008 – strategy and
communications
• Author, academic and speaker
• Confederation of British Industry – 35 Business Leaders under 35
• MA (Oxon), MA (UBC), Canadian Rhodes Scholar, MSP, MoP,
P30
4. “Despite these uniquely challenging times,
where both funding and project delivery are
under intense pressure, Montserrat’s PMO
has achieved rapid success and
international respect. It’s a new and small
unit that punches above its weight, offering
to PMOs around the globe important lessons
in innovation, implementation and
transformation; as well as how to focus on
the human and psychological impacts of
change.”
The judges further described the office as “a
perfect example of a well-functioning PMO
and the way that Government of Montserrat
has overcome its challenges is powerful.”
5. • The emerald heart of the Caribbean
• 1 of 14 British Overseas Territories
• 39 square miles
• Population c5000
• Facing transformational challenges of an almost
inordinate scale.
OUR PLACE IN THE WORLD
6. 1989 – HURRICANE HUGO
• Destroyed entire villages
• 98% of buildings impacted
• Electrical grid, hospital etc. destroyed
• Capital’s sea port washed away
• 2500 homeless, mass displacement
9. An Unparalleled Portfolio of Change
CIPREG
Programme (DFID)
EU UK CIF
• New National Hospital
• Airport Rehabilitation
• Subsea Fibre Optic
• MSS School Development
• A-01 Road Replacement
• Social Housing Phase 2
• Renewable Energy –
750kw Solar and Wind
• Tourism Redevelopment
• New Port Project (partial
funding)
• RESEMBID Programme
• COVID19
• New Port Project (partial
funding)
Governance Reform and Institutional Development (GRID)
$200m of infrastructure and enabling transformational programmes/projects over 3-5 years
10. OUR CHALLENGE – FAMILIAR?
• PM… What?
• Historical failure to deliver, lack of sponsorship
• Collapse of Previous PMO attempts
• Fear of the outsider
• Quick Wins whilst developing deep relationships
• Navigating embedded resistance to change and trauma
• Ambition versus Capability
• Highly politicized stakeholder landscape
• The Rumour Mill
• New Government transitions
• Uneven requirements across Ministries and Departments
11. CHALLENGE IN FOCUS - 1
“Late to the Party” or “New Kid on the Block”
• PMO not usually part of an organization’s original eco-system
• Often awkward straddling of departments/functions
• Budget, what budget?
• Two potential responses 1) adapt and integrate or 2) reject/resist
• Leads to the need to show consistent PMO value, alignment,
organizational “friendship”, whilst driving change and improvement
12. CHALLENGE IN FOCUS - 2
Strategic (In)Consistency – Finding an Identity
• PMOs can describe or imply a multitude of functions and roles – and defining your services is
important but….
• PMOs should also be flexible to the need of the context, maturity, character, modality of
projects and programmes it supports.
• PMOs can control, support, assure, mentor, lead, augment, report, analyse, advise, escalate,
enforce, oversee…etc….
• Must remain true, consistent, but pragmatic – sometimes a rock, sometimes a willow
• PMOs therefore require skills linked to adaptability, EQ and tactical deftness, as much as
technical know-how.
13. CHALLENGE IN FOCUS - 3
Short and Long-termism: Both important
• PMOs must operate in a temporal paradox – with eyes on the near and long term
• New and existing PMOs must demonstrate early and regular wins – part of maintaining
buy-in, organizational relevance and demonstrating value.
• But PMOs must also keep an eye to longer term impact and considerations of the overall
portfolio – benefits, strategic ends of transformation, capability building, legacy
• To focus on only one of these paths is dangerous – leading to a PMO being viewed as too
transactional or overly academic
• Blueprint the PMO – phases, building blocks
• Team needs to be fruit pickers and seed planters
14. CHALLENGE IN FOCUS - 4
Turning Projects into Relatable Human Stories
• PMOs can sometimes be accused of being process-driven, theoretical, driven by tools and
templates – what does all of this mean to me?
• A PMO can also be a powerful advocate for the human impact of project management
• Gain stakeholder buy-in, media interest and sponsorship for your projects through turning
your schedules, milestones, benefits, outcomes etc, into stories of real impact and human
consequence.
• This becomes an important lens for stakeholder engagement, benefits realization, risk
management – and turns attention towards end-users and social impact
• Adapt your language to suit – maintain integrity but keep your vocab relatable, human
15. OUR APPROACH
• Delivery support and Capability Development
• An Honest Broker, and a Loyal Advocate
• Communicate, Communicate, Communicate
• Build on what exists for easier adoption – no big bangs
• Respect history, experiences and disappointments
• Demonstrate integrity and motive
• Simple and Pragmatic over Theory and Process
• Strategic (In)consistency - support, deliver, oversee
• Governance as Vehicle for Progress, not Control
• Turn Projects into Human Stories
16. SUBSEA FIBRE
OPTIC PROJECT
£5m
• Restoring Montserrat’s lost connection
• Entirely new subsea and terrestrial infrastructure
• Secured final investment from national Steering Committee
• Procurement of design, installation, operations
• Despite COVID19 – Complete ahead of schedule, on budget
18. SUBSEA FIBRE
OPTIC PROJECT
£5m
PMO “broke
through quarter
century of debate”
NEW NATIONAL
HOSPITAL PROJECT (£15M)
• Functional requirements agreed
between all parties
• Preliminary design tendered for,
awarded and now complete
• GoM working through the 3 design
options, with the preferred design
expected to be confirmed in June.
• Next step is to progress ASAP to
Detailed Design and then construction.
• Decanting strategy and pandemic
preparedness are key considerations.
• Fit for purpose, 21st century, future
proofed for expansion.
20. AIRPORT RESURFACING &
CONTROL TOWER (£4M)
• Key strategic risk – airport closure if
runway not addressed
• Secured emergency funding from
CIPREG Programme
• Procurement of airport design and
oversight specialist to augment team
• Completion of preliminary and detailed
design.
• Construction completed April 2021
• Proactive engagement of regulators
and high-level stakeholders
• Ensuring contingency plans for
emergency access / medevac
• Line marking and grooving scheduled in
coming weeks.
21. AIRPORT CONTROL TOWER
• Current tower facility degraded and
not in line with regulations. New
facility will be the tallest building in
Montserrat.
• Project for new tower was unfunded,
PMO supported business case for
inclusion within CIPREG Programme.
• Cab secured and placed on site, and at
risk.
• Tower design completed
• Procurement for construction and
commissioning awarded.
• Contractor mobilized.
• Planned completion Summer 2021
23. PORT DEVELOPMENT
PROJECT (£21.4M)
• A new 130m berthing facility aimed at
improving access and conditions for cargo
and cruise, minimizing downtime
• PMO has played a critical role in
progressing through conceptual and
preliminary design, as well as
procurement for construction
(underway).
• Trailblazer project for risk, stakeholder
management and governance.
• PMO intervention and pause when design
appeared undeliverable; optioneering
undertaken; new solution approved
through Cabinet and governance.
26. • Island’s only secondary school – some
temporary buildings, some degraded
• GOM successfully lobbied ministerial level
for inclusion within CIPREG envelope
• Completed some initial site safety
improvements
• Refurbishment for Pupil Support Unit
• New staff facility created
• Designs for new library and classrooms
completed
• Main staffroom refurb almost complete
• Project underway to restore Blocks L and
M which will restore significant teaching
capacity space – classrooms and labs.
Procurement is live.
MONTSERRAT SECONDARY
SCHOOL REFURB
27. The first step to a new Capital
OTHER PROJECTS & ROLES
• Renewable Energy – Solar and Wind
• Governance Reform Programme
• Tourism Development
• Social Housing Phase 2
• Main Road Project and Asphalt Capability
• Taskforces for COVID19 Response, Energy, Fibre.
28. The first step to a new Capital
BUILDING SUSTAINABLE
CAPABILITY
29. The first step to a new Capital
BUILDING SUSTAINABLE CAPABILITY
• On arrival, no standards for portfolio, programme or project management.
• The frameworks and language for transformational not understood.
• Limited perception of change management as a “professional pathway”
• Noting status as British OT, but proximate to the US, we have adopted a blended approach to
international standards and qualifications – APM, Axelos, AIPMO and PMI.
• Montserrat has formed an exciting new partnership with the Southern Caribbean Chapter of
the PMI, providing a much needed regional professional network and support community.
• New handbook development with simple templates, exemplars, supported by context-based
training modules. Champion Challenger model adopted.
• Offering apprenticeships, secondments, internal rotations and internal coaching.
• Virtual network of change management professionals across Government departments
30. The first step to a new Capital
ENGAGING THE PUBLIC
• From Day 1 – Strategy of
maximal transparency
• Use of internet and radio as
primary communication
vehicles
• Proactive, uplifting
messaging and countering
misinformation on project
status/trajectory
• Public consultations
31.
32.
33.
34. • Develop portfolio management to support strategic planning and prioritization
• Continue to build confidence in Montserrat’s ability to deliver, whilst attracting
new opportunities and investment
• Drive focus on benefits maximization from realized projects
• Deepen and renew PMO’s relationships, and strengthen partnerships
• Improve the professional pathway for PPPM in Montserrat, and create a
regional beacon for demonstrable excellence
• Celebrate success and foster project learning environment
• “Project Story” – Emphasise the human impact to our development narrative
• Continue to share our PMO journey
Looking Ahead
35. We are proud to continue to share the story of one PMO’s role
in delivering big transformational change on a very small
Caribbean island.
Thank You
36. 1
PMOfficers all rights reserved 2021
https://community.pmofficers.org/
https://digital.pmoacademy.org
37. 2
PMOfficers all rights reserved 2021
Webinars Series
The Magic of the PMO
Social Media Networks
Webinars Series
The Magic of the PMO
Speaker
Martin A. Parlett
Head of Programme Management at
Government of Montserrat
PMO of the Year 2020, Board Director, Trustee, Obama
Presidential Campaign, CBI’s “35 Under 35”, Speaker,
Author, Canadian Rhodes Scholar
https://www.linkedin.com/in/martin-parlett/