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How to Measure Important Data by fmr
Booking.com Product Owner
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Elena Sanchez
TONIGHT’S SPEAKER
By Elena Sanchez
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Feedback is a
https://bit.ly/ t a l k t o e l e n a
Hi!
My product experience
Transport Travel Publishing
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Some principlesSome principles
(about the reality of the product, people, user, project, etc.)
Data on its own is
Data on its own is
M E A N I N G L E S S
Data on its own is
M E A N I N G L E S S
M E A N I N G L E S S
Data on its own is
M E A N I N G L E S S
M E A N I N G L E S S
M E A N I N G L E S S
[incredibly powerful]
[incredibly powerful]Data is a
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
How is this
data being
gathered?
Qualitative Quantitative
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Measuring what
matters
Measuring what
matters
What is the end goal of
this feature?
(what a successful
experience looks like?)
How I’d translate this
behaviour/situation as
data points?
What generates value?
I’d be able to prioritise/change/invest on X if I knew Y
I’d be able to prioritise/change/invest on X if I knew Y
You want your data to be in
absolute
numbers
%
percentages
£1m/monthabsolute number
I’m rich, y’all.
90% spent on
your rentthat figure in context
Ugh, yes.
+ 1 new user
sign up
Oh, that’s nice.
+ 1 new user
sign up
OMG! Spin those
instances off!
#willthisscale
per millisecond!
You want your data to be in
...always!
Measure the
of those actions
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Identifying problems
and opportunities
Identifying problems
and opportunities
Qual:
“bad experience”
Quant:
“seems good”
Qual:
“bad experience”
Quant:
“seems good”
Bad experience
for whom?
seems good
for what?
p4$$w0rDs
Credits: photo by Jose Leitao - image usage authorised for this presentation only.
Little to no data.
Goal: to get a signal and find
ways to hear it better.
Messy data.
Goal: to standardise tracking and consolidate
a small set of solid success metrics
Huge amount of data.
Goal: to have a clear set of 5 top metrics
to look at and iterate
[incredibly powerful]Data is a
(about the reality of the product, people, user, project, etc.)
THANKS!
Feedback is a
https://bit.ly/ t a l k t o e l e n a
Questions?
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San Francisco, Silicon Valley, Los Angeles, New York, Austin,
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