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How We Market for
Competitive Advantage
Martez Knox
Creatively Smart
World-Class Marketing
• World-class marketing combines the basics of TQM with the following
best marketing practices.
– External customer orientation
• Everyone in the organization concentrating on customer wants; the
marketing concept
– Internal customer orientation
• Hiring, training, motivating, rewarding and empowering employees
to provide world-class service, including continuous training to
maintain world-class standards
– A total quality orientation
• Putting the 14 points of TQM into practice.
– A goal orientation
• Measuring results to ensure that the organization is meeting goals
previously established
– A societal orientation
• Recognizing that your business has an impact on other
stakeholders, such as suppliers, dealers, community leaders etc.
Setting Marketing
Objectives
• Measurable
• Action oriented by
indentifying what
needs to be done
• Time specific by
targeting a date or
time achievement
Developing a Sales
Forecast
• Predict future
sales in dollars and
units
• Forecast will have
an impact on your
marketing plan
0
20
40
60
80
100
1st
Qtr
2nd
Qtr
Sales
Units
Sales Forecasting cont.
• Two basic ways to forecast sales
– Build up methods
• Identify as many target markets as possible and
predict sales to each group
• Combine predictions for a total sales forecast
– Breakdown method
• Estimate total market potential
• That figure is then broken down into forecasts of
smaller units until you reach an estimate of how large
a market you will reach and how many sales you will
make.
Marketing Strategies
and Trends
• Most common strategy in 1960’s was mass
marketing
– Selling single products to large groups of people
• The 1970’s saw market segmentation
– More specialized marketing to groups
• In the 1980’s niche marketing took prevelance
– Marketing to smaller niche markets
• In the 90’s individualized marketing to hold
– Customizing products to suit the needs of individual
customers
Understanding Consumer
Behavior
• Stimulus and Response
model of consumer
behavior called the “
black box” model
– Studies how a persons
behavior is determined
or affected by the
interaction of personal
influences, such as
inner needs, thoughts,
and beliefs.
Competitive Advantage
• The aspect of your business that gives you an
edge over competition
– Could include price, product features and functions, time
of delivery, place of business or public perception
Competitive Advantage
continued…
• There are three core ideas valuable
in defining competitive advantage
– Any advantage is relative, not absolute
– Strive for multiple types of competitve
advantage
– Areas of competition change over time
Competitive Advantage
continued
• Five basic forces of competition
– Degree of rivalry among existing
competitors
• How passively or aggressively businesses
within an industry compete
– The threat of new entrants
• How easily businesses can enter your market
Competitive
Advantage…still continued
• The bargaining power of suppliers
– Affects the price you will have to pay to
produce your goods
• Threat of substitute products or
services
– The options your customers have when
buying your product of service
Market Research
• Process of gathering information that will
link customers to marketers in order to
improve marketing efforts
Market Research
continued…
• Identify the problem
• Develop a plan
• Collect Data
• Analyze the data
• Draw conclusions
Thank you, Thank
you…your far too kind!
Want more insight like this? Visit
CreativelySmart.com

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How to Market for Competitive Advantage

  • 1. How We Market for Competitive Advantage Martez Knox Creatively Smart
  • 2. World-Class Marketing • World-class marketing combines the basics of TQM with the following best marketing practices. – External customer orientation • Everyone in the organization concentrating on customer wants; the marketing concept – Internal customer orientation • Hiring, training, motivating, rewarding and empowering employees to provide world-class service, including continuous training to maintain world-class standards – A total quality orientation • Putting the 14 points of TQM into practice. – A goal orientation • Measuring results to ensure that the organization is meeting goals previously established – A societal orientation • Recognizing that your business has an impact on other stakeholders, such as suppliers, dealers, community leaders etc.
  • 3. Setting Marketing Objectives • Measurable • Action oriented by indentifying what needs to be done • Time specific by targeting a date or time achievement
  • 4. Developing a Sales Forecast • Predict future sales in dollars and units • Forecast will have an impact on your marketing plan 0 20 40 60 80 100 1st Qtr 2nd Qtr Sales Units
  • 5. Sales Forecasting cont. • Two basic ways to forecast sales – Build up methods • Identify as many target markets as possible and predict sales to each group • Combine predictions for a total sales forecast – Breakdown method • Estimate total market potential • That figure is then broken down into forecasts of smaller units until you reach an estimate of how large a market you will reach and how many sales you will make.
  • 6. Marketing Strategies and Trends • Most common strategy in 1960’s was mass marketing – Selling single products to large groups of people • The 1970’s saw market segmentation – More specialized marketing to groups • In the 1980’s niche marketing took prevelance – Marketing to smaller niche markets • In the 90’s individualized marketing to hold – Customizing products to suit the needs of individual customers
  • 7. Understanding Consumer Behavior • Stimulus and Response model of consumer behavior called the “ black box” model – Studies how a persons behavior is determined or affected by the interaction of personal influences, such as inner needs, thoughts, and beliefs.
  • 8. Competitive Advantage • The aspect of your business that gives you an edge over competition – Could include price, product features and functions, time of delivery, place of business or public perception
  • 9. Competitive Advantage continued… • There are three core ideas valuable in defining competitive advantage – Any advantage is relative, not absolute – Strive for multiple types of competitve advantage – Areas of competition change over time
  • 10. Competitive Advantage continued • Five basic forces of competition – Degree of rivalry among existing competitors • How passively or aggressively businesses within an industry compete – The threat of new entrants • How easily businesses can enter your market
  • 11. Competitive Advantage…still continued • The bargaining power of suppliers – Affects the price you will have to pay to produce your goods • Threat of substitute products or services – The options your customers have when buying your product of service
  • 12. Market Research • Process of gathering information that will link customers to marketers in order to improve marketing efforts
  • 13. Market Research continued… • Identify the problem • Develop a plan • Collect Data • Analyze the data • Draw conclusions
  • 14. Thank you, Thank you…your far too kind! Want more insight like this? Visit CreativelySmart.com