How to market for competitive advantage using TQM. Explore how to gain competitive marketing advantages for small and medium sized businesses using Total Quality Management.
Sales management involves planning, directing, and controlling a company's sales force to achieve sales goals in an effective and efficient manner. It includes tasks like recruiting, selecting, training, assigning territories, supervising, compensating the sales team. Personal selling is an important promotional method where a salesperson develops relationships with customers and negotiates to help them solve problems using the company's products or services. The personal selling process includes prospecting, preparing, making initial contact, presenting, handling objections, negotiating, closing the sale, and following up to maintain customer relationships.
The document provides merchandising and marketing philosophy recommendations for driving profits and growth. It emphasizes focusing assortments on customer needs based on research insights. It also stresses the importance of disruptive value through strong opening price points and understanding pricing discounts. Finally, it recommends excellent execution through inventory and space optimization as well as modular placement and alternative assortments.
Savage Consulting is a boutique consulting firm that specializes in retail, tourism, and consumer markets. They help clients understand customer behaviors in order to improve business strategies, commercial operations, and the customer experience. Savage Consulting provides services such as developing retail and operational strategies, enhancing the in-store customer experience, improving business performance metrics, and assessing and improving business models. Their goal is to increase client profits and provide actionable strategies and support for implementation.
Unit 10 Personal selling in business (2)Paul Robinson
This document discusses personal selling skills and processes. It covers two main aspects: personal selling skills and the selling process. For personal selling skills, it focuses on communication skills, appearance, attitude, and preparing the sales area. For the selling process, it discusses the three steps of initiating, making, and closing a sale, handling objections, different closing techniques, and after-sales service. It emphasizes that developing personal selling skills requires practice.
Unit 10 - Personal selling in business (1)Paul Robinson
This document discusses the role of sales staff in businesses. It covers several key points:
1. Sales staff play a vital role in organizations as they are the public face that interacts with customers and their performance directly impacts revenue and profits.
2. The role of sales staff involves skills like identifying customer needs, matching products/services to those needs, and closing the sale.
3. Sales staff must have strong product knowledge, an understanding of sales techniques, and knowledge of relevant legislation and organizational policies to perform their job effectively.
The document discusses retail marketing strategies and success factors. It covers determining competitors, positioning, promotion, developing a marketing plan through market research, setting goals and strategies. Key aspects are product, price, place, promotion. The document recommends specializing in one of five areas: being the cheapest, having the biggest assortment, being the most fashionable, having the most solution-oriented service, or having the fastest service. Retailers must ensure their entire company focuses on their chosen area of specialization.
YC MarketingPrinciples-- part 2--Diane Phelpsdvphelps
The document discusses developing marketing objectives and strategies, including creating customer profiles that describe target markets based on factors like demographics and purchasing habits. It also covers developing product strategies in terms of the product life cycle, branding, and differentiation from competitors. Finally, the document outlines developing pricing strategies such as price skimming to recoup costs or penetration pricing to quickly gain market share.
Setting clear marketing objectives will help guide Jon's business but will not guarantee success on its own. Objectives provide targets and direction, and allow Jon to measure performance and make adjustments. However, the business also depends on factors outside Jon's control like competitors entering the niche market. Success requires establishing a large customer base through good market research, service, and meeting customer needs in the niche. While objectives are important for planning, many factors ultimately determine the business' success.
Sales management involves planning, directing, and controlling a company's sales force to achieve sales goals in an effective and efficient manner. It includes tasks like recruiting, selecting, training, assigning territories, supervising, compensating the sales team. Personal selling is an important promotional method where a salesperson develops relationships with customers and negotiates to help them solve problems using the company's products or services. The personal selling process includes prospecting, preparing, making initial contact, presenting, handling objections, negotiating, closing the sale, and following up to maintain customer relationships.
The document provides merchandising and marketing philosophy recommendations for driving profits and growth. It emphasizes focusing assortments on customer needs based on research insights. It also stresses the importance of disruptive value through strong opening price points and understanding pricing discounts. Finally, it recommends excellent execution through inventory and space optimization as well as modular placement and alternative assortments.
Savage Consulting is a boutique consulting firm that specializes in retail, tourism, and consumer markets. They help clients understand customer behaviors in order to improve business strategies, commercial operations, and the customer experience. Savage Consulting provides services such as developing retail and operational strategies, enhancing the in-store customer experience, improving business performance metrics, and assessing and improving business models. Their goal is to increase client profits and provide actionable strategies and support for implementation.
Unit 10 Personal selling in business (2)Paul Robinson
This document discusses personal selling skills and processes. It covers two main aspects: personal selling skills and the selling process. For personal selling skills, it focuses on communication skills, appearance, attitude, and preparing the sales area. For the selling process, it discusses the three steps of initiating, making, and closing a sale, handling objections, different closing techniques, and after-sales service. It emphasizes that developing personal selling skills requires practice.
Unit 10 - Personal selling in business (1)Paul Robinson
This document discusses the role of sales staff in businesses. It covers several key points:
1. Sales staff play a vital role in organizations as they are the public face that interacts with customers and their performance directly impacts revenue and profits.
2. The role of sales staff involves skills like identifying customer needs, matching products/services to those needs, and closing the sale.
3. Sales staff must have strong product knowledge, an understanding of sales techniques, and knowledge of relevant legislation and organizational policies to perform their job effectively.
The document discusses retail marketing strategies and success factors. It covers determining competitors, positioning, promotion, developing a marketing plan through market research, setting goals and strategies. Key aspects are product, price, place, promotion. The document recommends specializing in one of five areas: being the cheapest, having the biggest assortment, being the most fashionable, having the most solution-oriented service, or having the fastest service. Retailers must ensure their entire company focuses on their chosen area of specialization.
YC MarketingPrinciples-- part 2--Diane Phelpsdvphelps
The document discusses developing marketing objectives and strategies, including creating customer profiles that describe target markets based on factors like demographics and purchasing habits. It also covers developing product strategies in terms of the product life cycle, branding, and differentiation from competitors. Finally, the document outlines developing pricing strategies such as price skimming to recoup costs or penetration pricing to quickly gain market share.
Setting clear marketing objectives will help guide Jon's business but will not guarantee success on its own. Objectives provide targets and direction, and allow Jon to measure performance and make adjustments. However, the business also depends on factors outside Jon's control like competitors entering the niche market. Success requires establishing a large customer base through good market research, service, and meeting customer needs in the niche. While objectives are important for planning, many factors ultimately determine the business' success.
Marketing involves all activities related to understanding customer needs and wants, developing products to meet those needs, and promoting and distributing products to customers. It is a process that begins with understanding consumers and ends with maximizing profits by satisfying consumers. The scope of marketing is very wide, covering functions from identifying consumer demand through product development, pricing, promotion, and distribution to realize profits.
This document discusses key concepts in marketing including identifying customer needs, satisfying those needs to build loyalty, and maintaining relationships. It notes that marketing involves more than just production and sales, and that businesses must adapt to changing customer needs and market conditions. Marketing aims to convert wants to needs using promotion, build relationships through customer data, and keep customers loyal by targeting their specific needs. The business environment and customer spending patterns are constantly in flux requiring businesses to be responsive.
Sales promotions are used to encourage short-term purchases or build long-term customer relationships. They can be targeted at consumers to boost sales, retailers to obtain shelf space and promotions, or salespeople to generate business. Common tools include coupons, rebates, discounts, and contests. The goals are to increase sales, encourage trial of new products, boost slow-moving items, and gain retailer and sales force support.
Sales force management is crucial for establishing a recognized brand and involves investing significant funds in recruiting and training sales representatives. Effective sales force management requires managing customer relationships and generating sales leads. It also involves sales forecasting, order management, providing sales representatives with product knowledge, and selecting, training, and managing sales teams. The overall objective is to ensure current and future sales and profits by winning customers through representatives' communication, negotiation, and product knowledge skills.
The document discusses various approaches to organizing a sales force, including line organizations, line and staff organizations, functional organizations, geographical organizations, and product or customer-based organizations. It also covers theories of organization, sales strategies, and trends in sales such as customer relationship management and sales force automation. The optimal sales force structure depends on factors like the company's products, markets, and goals.
Sales management involves planning, directing, and controlling personal selling activities such as recruiting, selecting, equipping, assigning, routing, supervising, paying, and motivating salespeople. The objectives of sales management from the company's perspective are to increase sales volume, contribute to profits, and enable continuing growth. Sales executives coordinate sales activities with other departments to ensure the product is ultimately sold by establishing communication with advertising, human resources, and other teams. Personal selling involves oral conversations between salespeople and customers to generate revenue, provide market feedback and solutions, and serve as an information resource and customer advocate.
This document discusses how markets become more competitive through government intervention like deregulation and privatization. It also discusses how increased trade and e-commerce between countries leads to more choices for consumers. Businesses respond to increased competition by developing new products, improving efficiency, increasing promotion, and finding new markets. The document also covers niche marketing, which targets small market segments, and mass marketing, which sells to the whole market. Niche marketing can charge higher prices but has higher costs, while mass marketing has more competition but lower costs due to economies of scale.
Sales force management involves analyzing, planning, implementing, and controlling activities related to a company's sales force. It includes designing sales force strategies and structures as well as recruiting, selecting, training, compensating, supervising, and evaluating salespeople. Recent trends in sales force management include a global perspective, technological advances, customer relationship management, sales force diversity, team selling approaches, and managing multiple sales channels. Sales force automation systems allow salespeople to work more effectively using technologies like laptops, smartphones, and customer relationship management software.
This document outlines the objectives and content of two lessons on marketing. The general objectives are to discuss the marketing function, explain the components of a marketing plan, and have students write a marketing plan. Lesson 1 will cover the marketing function of an enterprise, including goods, services, markets, and the marketing mix. Lesson 2 will provide a guide and example for developing a marketing plan, including describing the product, competitors, target market, demand, pricing, promotion, and marketing strategy. The specific objectives are to explain key marketing concepts and the responsibilities of marketing managers.
This document discusses managing and designing a sales force. It outlines the importance of sales and objectives like reviewing sales force decisions, recruitment, training, and evaluation. It also discusses types of sales representatives, structures, size determination, and compensation plans. Key aspects of managing a sales force are recruitment and selection, training, supervision, motivation, and evaluation. The document concludes that sales personnel are the link between companies and customers, and managing them requires decisions on objectives, strategy, structure, and compensation.
This document discusses sales management and related concepts. It begins with definitions of sales as the completion of a commercial activity to sell products or services for money, while marketing involves promoting goods and services to create value for customers. The key difference between sales and marketing is that sales focuses on the needs of the seller while marketing focuses on the needs of the buyer.
The document then discusses the objectives, nature, functions, and goals of sales management. The main objectives are to generate sales volume, contribute to profits, and ensure growth. Functions include planning, organizing, directing, controlling, coordinating, recruiting salespeople, and advising other departments. Effective sales management requires structuring the sales organization, training and motivating the salesforce
Market opportunity analysis and consumer analysisCharlize Marie
1) The document outlines the 5 steps of the strategic marketing process: mission identification, situation analysis, objective setting, marketing strategy development, and strategy evaluation and control.
2) Situation analysis assesses the market, customers, strengths, weaknesses and opportunities. Objectives are SMART targets for sales, market share and profits.
3) Marketing strategies can include cost leadership, differentiation, or focus. They are implemented through subcategories like forward integration, backward integration, market penetration, and product development.
4) Strategies are periodically monitored and evaluated to identify deviations and make necessary adjustments.
“Sales promotion are those marketing activities that provide extra value or incentives to the sales force, the distributors, or the ultimate consumer and can stimulate immediate sales”.
“Sales promotion includes marketing devices for stimulating buyer interest and product trial.”
This document discusses personal selling and sales promotion. It examines the key elements of developing a personal selling plan, including setting objectives, assigning responsibilities, establishing a budget, determining sales positions, selecting sales techniques, outlining sales tasks, and applying the plan. It also looks at the key elements of developing a sales promotion plan, such as setting objectives, assigning responsibility, outlining the overall plan, selecting promotion types, coordinating the plan, and evaluating success.
Marketing management and sales force managementKrishna Kanth
This presentation discusses key concepts in marketing management including needs, wants, demands, markets, and the evolution of marketing concepts from production to societal marketing. It also summarizes sales force management topics like recruiting, selecting, training, supervising, and evaluating salespeople. The presentation provides an overview of fundamental marketing and sales force management principles.
This document provides guidance on effective merchandising strategies for newspapers. It emphasizes the importance of product placement, promotion, and developing store relationships to maximize sales. Key aspects include attending newsroom meetings to share sales data, having circulation staff evaluate retail locations, documenting accounts and POP used, and setting standards for "merchandising excellence" through tracking progress and communicating at staff meetings. The overall goal is to take control of the local market through applying these merchandising tactics.
This document discusses various aspects of sales and distribution management. It covers the nature of personal selling, defining personal selling as two-way communication between salespeople and customers. It describes the roles and tasks of salespeople, including order taking, order getting, and providing customer service. It also outlines characteristics, limitations, and traits of good salespeople. Additionally, it discusses sales management topics such as organizing the sales force, directing and motivating salespeople, evaluating performance, and addressing ethical issues. Finally, it covers distribution channel design and management, including defining distribution channels, evaluating intermediaries, and planning the optimal channel structure.
This document discusses building a powerful marketing plan through various strategies including understanding customer needs, developing customer relationships, implementing an effective marketing mix, using branding, and employing guerrilla marketing tactics. It emphasizes focusing on customers through quality products, convenience, innovation, and speed to market. The marketing mix or 4Ps of product, place, price and promotion are explained as the basic components for satisfying customers and achieving business goals. Overall, the document provides guidance on developing a comprehensive yet low-cost marketing strategy.
This document provides an introduction to marketing. It defines marketing as identifying and satisfying consumer needs profitably. It discusses that marketing involves a variety of activities including determining segmentation, targeting, and utilizing the four P's (product, price, place, promotion). The key goal of marketing is customer satisfaction in order to help businesses meet their objectives and survive within a dynamic competitive environment. Regular review and adaptation of marketing strategy is important to changes in customer needs and the business landscape.
This document provides an overview of key marketing concepts and frameworks. It discusses the evolution of marketing orientations from production to societal marketing concepts. The marketing process is defined as understanding customer needs, designing a strategy, constructing a program, building relationships, and capturing value. Key concepts covered include the marketing mix, customer relationship management, perceived value, customer satisfaction, loyalty, and lifetime value. The document also outlines challenges in today's digital landscape of globalization and ethics.
This document outlines the key concepts covered in a marketing course, including strategic planning process in marketing, preparation of marketing plans, and various marketing practices like B2B marketing and service marketing. The course will cover topics like rural marketing, retail management, and internet marketing. Students will be assessed through presentations, assignments and a marketing/business plan project. Reference books for the course are also provided.
Marketing involves all activities related to understanding customer needs and wants, developing products to meet those needs, and promoting and distributing products to customers. It is a process that begins with understanding consumers and ends with maximizing profits by satisfying consumers. The scope of marketing is very wide, covering functions from identifying consumer demand through product development, pricing, promotion, and distribution to realize profits.
This document discusses key concepts in marketing including identifying customer needs, satisfying those needs to build loyalty, and maintaining relationships. It notes that marketing involves more than just production and sales, and that businesses must adapt to changing customer needs and market conditions. Marketing aims to convert wants to needs using promotion, build relationships through customer data, and keep customers loyal by targeting their specific needs. The business environment and customer spending patterns are constantly in flux requiring businesses to be responsive.
Sales promotions are used to encourage short-term purchases or build long-term customer relationships. They can be targeted at consumers to boost sales, retailers to obtain shelf space and promotions, or salespeople to generate business. Common tools include coupons, rebates, discounts, and contests. The goals are to increase sales, encourage trial of new products, boost slow-moving items, and gain retailer and sales force support.
Sales force management is crucial for establishing a recognized brand and involves investing significant funds in recruiting and training sales representatives. Effective sales force management requires managing customer relationships and generating sales leads. It also involves sales forecasting, order management, providing sales representatives with product knowledge, and selecting, training, and managing sales teams. The overall objective is to ensure current and future sales and profits by winning customers through representatives' communication, negotiation, and product knowledge skills.
The document discusses various approaches to organizing a sales force, including line organizations, line and staff organizations, functional organizations, geographical organizations, and product or customer-based organizations. It also covers theories of organization, sales strategies, and trends in sales such as customer relationship management and sales force automation. The optimal sales force structure depends on factors like the company's products, markets, and goals.
Sales management involves planning, directing, and controlling personal selling activities such as recruiting, selecting, equipping, assigning, routing, supervising, paying, and motivating salespeople. The objectives of sales management from the company's perspective are to increase sales volume, contribute to profits, and enable continuing growth. Sales executives coordinate sales activities with other departments to ensure the product is ultimately sold by establishing communication with advertising, human resources, and other teams. Personal selling involves oral conversations between salespeople and customers to generate revenue, provide market feedback and solutions, and serve as an information resource and customer advocate.
This document discusses how markets become more competitive through government intervention like deregulation and privatization. It also discusses how increased trade and e-commerce between countries leads to more choices for consumers. Businesses respond to increased competition by developing new products, improving efficiency, increasing promotion, and finding new markets. The document also covers niche marketing, which targets small market segments, and mass marketing, which sells to the whole market. Niche marketing can charge higher prices but has higher costs, while mass marketing has more competition but lower costs due to economies of scale.
Sales force management involves analyzing, planning, implementing, and controlling activities related to a company's sales force. It includes designing sales force strategies and structures as well as recruiting, selecting, training, compensating, supervising, and evaluating salespeople. Recent trends in sales force management include a global perspective, technological advances, customer relationship management, sales force diversity, team selling approaches, and managing multiple sales channels. Sales force automation systems allow salespeople to work more effectively using technologies like laptops, smartphones, and customer relationship management software.
This document outlines the objectives and content of two lessons on marketing. The general objectives are to discuss the marketing function, explain the components of a marketing plan, and have students write a marketing plan. Lesson 1 will cover the marketing function of an enterprise, including goods, services, markets, and the marketing mix. Lesson 2 will provide a guide and example for developing a marketing plan, including describing the product, competitors, target market, demand, pricing, promotion, and marketing strategy. The specific objectives are to explain key marketing concepts and the responsibilities of marketing managers.
This document discusses managing and designing a sales force. It outlines the importance of sales and objectives like reviewing sales force decisions, recruitment, training, and evaluation. It also discusses types of sales representatives, structures, size determination, and compensation plans. Key aspects of managing a sales force are recruitment and selection, training, supervision, motivation, and evaluation. The document concludes that sales personnel are the link between companies and customers, and managing them requires decisions on objectives, strategy, structure, and compensation.
This document discusses sales management and related concepts. It begins with definitions of sales as the completion of a commercial activity to sell products or services for money, while marketing involves promoting goods and services to create value for customers. The key difference between sales and marketing is that sales focuses on the needs of the seller while marketing focuses on the needs of the buyer.
The document then discusses the objectives, nature, functions, and goals of sales management. The main objectives are to generate sales volume, contribute to profits, and ensure growth. Functions include planning, organizing, directing, controlling, coordinating, recruiting salespeople, and advising other departments. Effective sales management requires structuring the sales organization, training and motivating the salesforce
Market opportunity analysis and consumer analysisCharlize Marie
1) The document outlines the 5 steps of the strategic marketing process: mission identification, situation analysis, objective setting, marketing strategy development, and strategy evaluation and control.
2) Situation analysis assesses the market, customers, strengths, weaknesses and opportunities. Objectives are SMART targets for sales, market share and profits.
3) Marketing strategies can include cost leadership, differentiation, or focus. They are implemented through subcategories like forward integration, backward integration, market penetration, and product development.
4) Strategies are periodically monitored and evaluated to identify deviations and make necessary adjustments.
“Sales promotion are those marketing activities that provide extra value or incentives to the sales force, the distributors, or the ultimate consumer and can stimulate immediate sales”.
“Sales promotion includes marketing devices for stimulating buyer interest and product trial.”
This document discusses personal selling and sales promotion. It examines the key elements of developing a personal selling plan, including setting objectives, assigning responsibilities, establishing a budget, determining sales positions, selecting sales techniques, outlining sales tasks, and applying the plan. It also looks at the key elements of developing a sales promotion plan, such as setting objectives, assigning responsibility, outlining the overall plan, selecting promotion types, coordinating the plan, and evaluating success.
Marketing management and sales force managementKrishna Kanth
This presentation discusses key concepts in marketing management including needs, wants, demands, markets, and the evolution of marketing concepts from production to societal marketing. It also summarizes sales force management topics like recruiting, selecting, training, supervising, and evaluating salespeople. The presentation provides an overview of fundamental marketing and sales force management principles.
This document provides guidance on effective merchandising strategies for newspapers. It emphasizes the importance of product placement, promotion, and developing store relationships to maximize sales. Key aspects include attending newsroom meetings to share sales data, having circulation staff evaluate retail locations, documenting accounts and POP used, and setting standards for "merchandising excellence" through tracking progress and communicating at staff meetings. The overall goal is to take control of the local market through applying these merchandising tactics.
This document discusses various aspects of sales and distribution management. It covers the nature of personal selling, defining personal selling as two-way communication between salespeople and customers. It describes the roles and tasks of salespeople, including order taking, order getting, and providing customer service. It also outlines characteristics, limitations, and traits of good salespeople. Additionally, it discusses sales management topics such as organizing the sales force, directing and motivating salespeople, evaluating performance, and addressing ethical issues. Finally, it covers distribution channel design and management, including defining distribution channels, evaluating intermediaries, and planning the optimal channel structure.
This document discusses building a powerful marketing plan through various strategies including understanding customer needs, developing customer relationships, implementing an effective marketing mix, using branding, and employing guerrilla marketing tactics. It emphasizes focusing on customers through quality products, convenience, innovation, and speed to market. The marketing mix or 4Ps of product, place, price and promotion are explained as the basic components for satisfying customers and achieving business goals. Overall, the document provides guidance on developing a comprehensive yet low-cost marketing strategy.
This document provides an introduction to marketing. It defines marketing as identifying and satisfying consumer needs profitably. It discusses that marketing involves a variety of activities including determining segmentation, targeting, and utilizing the four P's (product, price, place, promotion). The key goal of marketing is customer satisfaction in order to help businesses meet their objectives and survive within a dynamic competitive environment. Regular review and adaptation of marketing strategy is important to changes in customer needs and the business landscape.
This document provides an overview of key marketing concepts and frameworks. It discusses the evolution of marketing orientations from production to societal marketing concepts. The marketing process is defined as understanding customer needs, designing a strategy, constructing a program, building relationships, and capturing value. Key concepts covered include the marketing mix, customer relationship management, perceived value, customer satisfaction, loyalty, and lifetime value. The document also outlines challenges in today's digital landscape of globalization and ethics.
This document outlines the key concepts covered in a marketing course, including strategic planning process in marketing, preparation of marketing plans, and various marketing practices like B2B marketing and service marketing. The course will cover topics like rural marketing, retail management, and internet marketing. Students will be assessed through presentations, assignments and a marketing/business plan project. Reference books for the course are also provided.
The document discusses the key concepts and processes involved in marketing management. It defines marketing and outlines the main roles and activities of marketers such as identifying customer needs, creating and managing products, pricing, distribution, and communication. The marketing process involves market analysis, planning the marketing mix, and controlling marketing efforts. The document also discusses concepts like needs, wants and demands; market segmentation, targeting, and positioning; and setting goals and evaluating marketing strategy.
The document discusses key concepts in modern marketing. It defines marketing as identifying and meeting human and social needs profitably. The scope of marketing has expanded beyond traditional goods and now includes services, experiences, organizations and ideas. Core concepts discussed include segmentation, targeting specific customer groups, and positioning offerings to deliver benefits to targets. New capabilities enabled by technology allow more customized and data-driven marketing approaches across touchpoints. Performance marketing requires understanding both financial and non-financial returns from activities.
Introduction of Marketing, Definitions, Core concept of Marketing, Marketing Management, Marketing Mix, Marketing Environment, Sales VS Marketing, Function of Marketing, Evolution of Marketing,
This document provides an overview of marketing strategies and the strategic planning process. It defines marketing strategy and discusses different types, including business-to-business and business-to-consumer strategies. Common strategies mentioned include paid advertising, cause marketing, relationship marketing, and internet marketing. The document also outlines the strategic planning process, including analyzing the current business portfolio, shaping the future portfolio, and developing the marketing mix. Key advantages of marketing strategies are improved efficiency and targeted approaches, while disadvantages include getting stuck with a strategy and decreased perceived product value.
The document provides an overview of key concepts in marketing including the marketing mix, elements of marketing, and functions of marketing management. It defines marketing as meeting needs profitably and identifies the four Ps of the marketing mix as product, price, place, and promotion. It also discusses the importance of marketing in satisfying customer wants, generating employment, improving standards of living, and facilitating economic growth. Additionally, it outlines the managerial and functional activities involved in marketing management such as determining objectives, planning, organizing, staffing, directing, coordinating, and controlling the marketing function.
This document discusses marketing concepts and the marketing process. It defines marketing as managing profitable customer relationships by attracting new customers and retaining existing customers. The marketing process involves understanding customer needs, designing a customer-driven strategy, developing an integrated marketing program, and building relationships to capture value. It outlines five steps - understand the marketplace, design a strategy, construct a program, build relationships, and capture value. It also discusses key marketing concepts like customer value, exchanges, markets, and different orientations like production, product, selling, and marketing concepts.
To appreciate the context of entrepreneurial marketing as distinct to traditional marketing
To examine the entrepreneurial marketing concept – philosophy and consumer orientation
To establish the areas vital to a marketing plan
To establish the concept and need for customer segmentation
To identify the key elements of an effective market survey
To outline the processes and entrepreneurial tactics in marketing esearch
To examine marketing on the internet and the emerging use of social media and mobile marketing for entrepreneurial firms
To differentiate green marketing from traditional marketing practice
To discuss the key features of a pricing strategy and how customisation influences the perception of price by the customer
Amazon.com performs many traditional marketing activities online to develop relationships with customers. It buys products from suppliers to resell, sells directly to consumers, transports products to warehouses for storage and shipping, finances purchases through various payment options, conducts research on customer preferences, takes risks as an online retailer, and grades/prices products. However, it streamlines activities like personalized selling through recommendations and 1-click purchasing. Customers can also write reviews, creating a sense of community. I would likely use Amazon.com for its convenience and large selection, though I may still visit local stores for certain purchases.
The document discusses analyzing market needs through market analysis and research. It describes identifying target markets and their functional and emotional needs. Steps are provided to identify market needs, including taking stock of current marketing, researching competitors, conducting market research, identifying target customers, and evaluating branding and marketing materials. Meeting customer needs requires understanding who they are, what they want, and their expectations. Failing to meet expectations can result in customers going elsewhere.
1) Marketing involves understanding customer needs and wants, creating value for customers, and operating more effectively than competitors to increase business value.
2) The marketing management process involves identifying opportunities, segmenting and targeting markets, understanding customers, developing marketing mixes, and managing marketing efforts.
3) As business philosophy has evolved, the role of marketing has shifted from a product orientation to a customer and market orientation where customer satisfaction is the core focus.
This document outlines key concepts related to promotion and pricing strategies. It discusses integrated marketing communications, the promotional mix, and objectives of promotion. It describes different types of advertising, sales promotion, personal selling, and public relations. It also outlines pushing and pulling promotional strategies and different types of pricing strategies, including how firms set prices and consumer perceptions of price.
This document discusses marketing concepts and events marketing. It begins with an overview of key marketing terms and concepts like the marketing mix, segmentation, targeting, positioning, and the components of a marketing plan. It then provides examples of PepsiCo's "Pepsi Challenge" promotional event from the 1980s as a case study of how events can be used in marketing. The document aims to explain why event managers should understand marketing and how events fit into the broader marketing mix and tactics.
Marketing is the process of communicating the value of a product or service to customers for the purpose of selling that product or service. It involves determining customer needs and wants, identifying target markets, and developing the right marketing strategies including the 4Ps of product, price, place, and promotion. Fashion marketers use strategies like increasing customer base, average transaction amount, and purchase frequency. Products move through channels of distribution from producers to consumers, typically passing through textiles, apparel, and retail segments. Marketing objectives aim to achieve goals like customer acquisition, retention, cross-sell, and up-sell.
1. Marketing is about creating, delivering, and communicating superior customer value. It involves understanding customer needs and satisfying them better than competitors.
2. Marketing management is both an art and a science that involves choosing target markets and gaining, keeping, and growing customers. It focuses on market and customer orientation.
3. Marketing is important for business success because it allows companies to understand and fulfill customer needs in competitive markets. Customer satisfaction leads to customer retention and choice.
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A sample of "The Get Away List" local experiential social media marketing campaign. This campaign tied into Honda's national marketing campaign at the time.
Creatively Smart manages experiential marketing campaigns to help small businesses all around the U.S. grow their revenue by displaying Creatively Smart partner ads in your business. We display ads from major brands in major industries such as home security, personal injury attorneys, medical supplies and more. Get Started Today.
We also create experiential social media campaigns that inspire, captivate and engage fans, followers and customers across all social media engagement channels.
We hope you have a wonderful Thanksgiving holiday spent with family and friends. The Creatively Smart Family wants to wish you all the best during this time to relax, reflect and be grateful for the blessings in your life. May your Thanksgiving be filled with joy, laughter and delicious food.
Creatively Smart LLC is an experiential marketing and lead generation firm founded in 2010 in Chicago, Illinois that provides call management and lead generation software and services. The company focuses on helping small and medium sized businesses in underserved markets grow through affordable call center software and managed lead generation campaigns. Creatively Smart's call center software, Call Center 5, was developed based on their experience running internal lead generation tools and is aimed at both startups and large enterprises.
Customized medications from the compounding network require a prescription from the teledoctor. The patient's insurance is then verified and the patient is contacted to confirm their insurance coverage and discuss any relevant medical details. If authorized by the patient, pharmacists will formulate and ship the medication within 24 to 72 hours, usually at no cost to the patient. A follow up call within 7 to 10 days ensures the patient is using the pain cream properly and receiving relief. The goal is to safely and effectively treat pain while improving quality of life.
This document contains common questions and responses about a company that provides compounded pain creams. The company coordinates between doctors and compounding pharmacies to provide prescription solutions for pain without charging fees for their services. They obtain insurance approval for the medications and notify customers about any potential copays. Customers can choose to use their own doctor or a telehealth doctor for a consultation, and the pain cream is shipped directly to their address if approved.
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
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Learn how to use specific GPTs to help you Learn how to build your own marketing tools
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Embark on style journeys Indian clothing store denver guide.pptxOmnama Fashions
Finding the perfect "Indian Clothing Store Denver" is essential for those seeking vibrant, authentic, and culturally rich attire in the heart of Colorado. Denver, a city known for its diverse culture and eclectic fashion scene, offers a variety of options for those in search of traditional and contemporary Indian clothing. Whether you're preparing for a wedding, festival, or cultural event, or simply wish to incorporate the elegance and beauty of Indian fashion into your wardrobe, discovering the right store can make all the difference.
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Unlock the secrets to creating a standout trade show booth with our comprehensive guide from Blue Atlas Marketing! This presentation is packed with essential tips and innovative strategies to ensure your booth attracts attention, engages visitors, and drives business success. Whether you're a seasoned exhibitor or a first-timer, these expert insights will help you maximize your impact and make a memorable impression in a crowded exhibition hall. Learn how to:
Design an eye-catching and inviting booth
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Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
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Unlock the secrets to enhancing your digital presence with our masterclass on mastering online visibility. Learn actionable strategies to boost your brand, optimize your social media, and leverage SEO. Transform your online footprint into a powerful tool for growth and engagement.
Key Takeaways:
1. Effective techniques to increase your brand's visibility across various online platforms.
2. Strategies for optimizing social media profiles and content to maximize reach and engagement.
3. Insights into leveraging SEO best practices to improve search engine rankings and drive organic traffic.
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brand
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf1Solutions Pvt. Ltd.
As we move into 2024, the methods for building high-quality backlinks continue to evolve, demanding more sophisticated and strategic approaches. This presentation aims to explore the latest trends and proven strategies for acquiring high-quality backlinks that can elevate your SEO efforts.
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The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
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Digital Marketing is a latest method of Marketing techniques widely used across the Globe. Digital Marketing is an online marketing technique and methods used for all products and services through Search Engine and Social media advertisements. Previously the marketing techniques were used without using the internet via direct and indirect marketing strategies such as advertising through Telemarketing,Newspapers,Televisions,Posters etc.
List of Services offered in Digital Marketing |Techvolt Software :
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1. Search Engine Optimization (SEO)
2. Search Engine Marketing (SEM)
3. Social Media Optimization (SMO)
4. Social Media Marketing (SMM)
5. Campaigns
Importance | Need of Digital Marketing (Online Promotions) :
1. Quick Promotions through Online
2. Generation of More leads and Business Enquiries via Search Engine and Social Media Platform
3. Latest Technology development vs Business promotions
4. Creation of Social Branding
5. Promotion with less investment
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Free Website + Digital Marketing Services
Techvolt Software offers Free website design for all customer and clients who is availing the digital marketing services for a minimum period of 6 months.
With Regards
Gokila digital marketer
Coimbatore
1. How We Market for
Competitive Advantage
Martez Knox
Creatively Smart
2. World-Class Marketing
• World-class marketing combines the basics of TQM with the following
best marketing practices.
– External customer orientation
• Everyone in the organization concentrating on customer wants; the
marketing concept
– Internal customer orientation
• Hiring, training, motivating, rewarding and empowering employees
to provide world-class service, including continuous training to
maintain world-class standards
– A total quality orientation
• Putting the 14 points of TQM into practice.
– A goal orientation
• Measuring results to ensure that the organization is meeting goals
previously established
– A societal orientation
• Recognizing that your business has an impact on other
stakeholders, such as suppliers, dealers, community leaders etc.
4. Developing a Sales
Forecast
• Predict future
sales in dollars and
units
• Forecast will have
an impact on your
marketing plan
0
20
40
60
80
100
1st
Qtr
2nd
Qtr
Sales
Units
5. Sales Forecasting cont.
• Two basic ways to forecast sales
– Build up methods
• Identify as many target markets as possible and
predict sales to each group
• Combine predictions for a total sales forecast
– Breakdown method
• Estimate total market potential
• That figure is then broken down into forecasts of
smaller units until you reach an estimate of how large
a market you will reach and how many sales you will
make.
6. Marketing Strategies
and Trends
• Most common strategy in 1960’s was mass
marketing
– Selling single products to large groups of people
• The 1970’s saw market segmentation
– More specialized marketing to groups
• In the 1980’s niche marketing took prevelance
– Marketing to smaller niche markets
• In the 90’s individualized marketing to hold
– Customizing products to suit the needs of individual
customers
7. Understanding Consumer
Behavior
• Stimulus and Response
model of consumer
behavior called the “
black box” model
– Studies how a persons
behavior is determined
or affected by the
interaction of personal
influences, such as
inner needs, thoughts,
and beliefs.
8. Competitive Advantage
• The aspect of your business that gives you an
edge over competition
– Could include price, product features and functions, time
of delivery, place of business or public perception
9. Competitive Advantage
continued…
• There are three core ideas valuable
in defining competitive advantage
– Any advantage is relative, not absolute
– Strive for multiple types of competitve
advantage
– Areas of competition change over time
10. Competitive Advantage
continued
• Five basic forces of competition
– Degree of rivalry among existing
competitors
• How passively or aggressively businesses
within an industry compete
– The threat of new entrants
• How easily businesses can enter your market
11. Competitive
Advantage…still continued
• The bargaining power of suppliers
– Affects the price you will have to pay to
produce your goods
• Threat of substitute products or
services
– The options your customers have when
buying your product of service
12. Market Research
• Process of gathering information that will
link customers to marketers in order to
improve marketing efforts