Attend this session to learn about this formula and how your organization can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results.
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...Dr. Ted Marra
Here is a totally unique assessment survey which every agent, team leaders, supervisor, manager and above in your call center operation can complete. It will yield an unbelievable wealth of insight about your call center's opportunities for performance improvement. Try it if you dare!
Praxis proprietary - People Value Creation - is a holistic approach to keeping employees engaged and making them productive such that the organisation creates value through people.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
Slide share The Ultimate Call Centre Diagnostic Assessment Survey based upo...Dr. Ted Marra
Here is a totally unique assessment survey which every agent, team leaders, supervisor, manager and above in your call center operation can complete. It will yield an unbelievable wealth of insight about your call center's opportunities for performance improvement. Try it if you dare!
Praxis proprietary - People Value Creation - is a holistic approach to keeping employees engaged and making them productive such that the organisation creates value through people.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
PeopleWiz collaborated with a leading Indian Cybersecurity Company, to create an effective Organization Design in line with the company’s growth strategy
Understand EFQM Model only in 5 slides, can be used as very useful tool for assessing organizations, presentation for Model linkages & overview of the Model.
https://ae.linkedin.com/in/samuelbeshay
Talent Management is a set of integrated organizational HR processes & practices designed to attract, develop, motivate, and retain productive, engaged employees, in support of the Company becoming the “Provider of Choice” & the “Employer of Choice” in the markets we serve.
Companies with effective Talent Management Systems (TMS), the results speak for themselves:
- 66% had higher return on sales,
- 20% had a higher return on assets,
- 20% had a higher return on investment,
- 13% had a higher return on equity,
- Many reported improvement’s in key human capital metrics
- There was a correlated relationship between better talent & better business performance, talent was acknowledged as a rapidly increasing source of value creation
- Enhanced capacity in talent is necessary to support more complex & dynamic business requirements, Boards, customers, employees, and financial markets are expecting more.
Key Trends for 2020:
Trend 1: Organizational Design (e.g., “The Organization of the Future”) Will be Challenged Everywhere
Trend 2: Culture, Employee Engagement, and Employee Experience Remain Top Priorities
Trend 3: Real-Time Feedback and Analytics Will Explode in Maturity
Trend 4: A New Generation of Performance Management Tools Will Emerge, and a Focus on “Human Performance” and Wellbeing Will Become a Critical Part of HR, Talent, and Leadership Solutions
Trend 5: Talent Acquisition Will Focus on Culture Fit, Leadership Skills, Technical Skills Instead of Just “Credentials”
Trend 6: Digital HR and Learning Will Help Us to Reinvent L&D and HR Systems
Trend 7: The Leadership Market Will Start a Steady Process of Reinvention
Trend 8: Diversity, Inclusion, and Unconscious Bias Will Become a Top Priority
Trend 9: The L&D Function Will Continue to Struggle, But Careers & Learning Must Be Real Time, All the Time
Trend 10: The Future of Work is Here and HR Is in the Hot Seat
Execution Framework has six pillars:
(1) Plan,
(2) Attract,
(3) Develop,
(4) Perform,
(5) Retain, and
(6) Optimize.
PeopleWiz led the business transformation of a leading Indian brand in the garment industry resulting in sustained growth and high workforce efficiency
PeopleWiz collaborated with a leading Indian Cybersecurity Company, to create an effective Organization Design in line with the company’s growth strategy
Understand EFQM Model only in 5 slides, can be used as very useful tool for assessing organizations, presentation for Model linkages & overview of the Model.
https://ae.linkedin.com/in/samuelbeshay
Talent Management is a set of integrated organizational HR processes & practices designed to attract, develop, motivate, and retain productive, engaged employees, in support of the Company becoming the “Provider of Choice” & the “Employer of Choice” in the markets we serve.
Companies with effective Talent Management Systems (TMS), the results speak for themselves:
- 66% had higher return on sales,
- 20% had a higher return on assets,
- 20% had a higher return on investment,
- 13% had a higher return on equity,
- Many reported improvement’s in key human capital metrics
- There was a correlated relationship between better talent & better business performance, talent was acknowledged as a rapidly increasing source of value creation
- Enhanced capacity in talent is necessary to support more complex & dynamic business requirements, Boards, customers, employees, and financial markets are expecting more.
Key Trends for 2020:
Trend 1: Organizational Design (e.g., “The Organization of the Future”) Will be Challenged Everywhere
Trend 2: Culture, Employee Engagement, and Employee Experience Remain Top Priorities
Trend 3: Real-Time Feedback and Analytics Will Explode in Maturity
Trend 4: A New Generation of Performance Management Tools Will Emerge, and a Focus on “Human Performance” and Wellbeing Will Become a Critical Part of HR, Talent, and Leadership Solutions
Trend 5: Talent Acquisition Will Focus on Culture Fit, Leadership Skills, Technical Skills Instead of Just “Credentials”
Trend 6: Digital HR and Learning Will Help Us to Reinvent L&D and HR Systems
Trend 7: The Leadership Market Will Start a Steady Process of Reinvention
Trend 8: Diversity, Inclusion, and Unconscious Bias Will Become a Top Priority
Trend 9: The L&D Function Will Continue to Struggle, But Careers & Learning Must Be Real Time, All the Time
Trend 10: The Future of Work is Here and HR Is in the Hot Seat
Execution Framework has six pillars:
(1) Plan,
(2) Attract,
(3) Develop,
(4) Perform,
(5) Retain, and
(6) Optimize.
PeopleWiz led the business transformation of a leading Indian brand in the garment industry resulting in sustained growth and high workforce efficiency
Organisational excellence models define the principles and best management practices that are common to high performing organisations. But only 10% of all the working population knows about it!
Global excellence practitioner, Dawn Ringrose, shares tips on how organisations can apply best management practices and reap the benefits. www.promapp.com
Leadership Engagement as an Operations Strategy4Good.org
Organizations frequently overlook the "critical middle"--how the exercise of leadership at all levels and how the application of a well-integrated operations strategy contribute to results and outcomes. This webinar offers a practical framework for integrating defined leadership and management practices into a holistic operations strategy in order to maximize organizational outcomes. Strategic plans are crucial. Policies and systems are practical. But without an explicit operations strategy and a unified approach to leading and managing the human systems across an organization, significant promise is left unattained.
Your Challenge
Companies understand the importance of business process improvement (BPI) and recognize the touted benefits: cost savings, waste elimination, and process efficiency.
With this said, 70% of companies that embark on process improvement initiatives fail.
The high probability of failure is attributed to a number of factors, including lack of continuous improvement and failing to define measurable outcomes.
Our Advice
Adopt a forward-facing outlook. Don’t focus solely on the current state, set improvement targets upfront to drive the initiative.
Break problems down into root-cause variables. Don’t look at the symptom, dive deeper and alleviate the root cause.
Empower business analysts. Create a practical process improvement methodology that your analysts can follow.
Impact and Result
Kick off process improvement by identifying the goals and defining the improvement targets.
Start by referring to the operating model and identifying level 1, 2, and 3 processes. Once the team understands the relationship between processes, they can begin to map a level 3 process using a standard mapping notation.
Use qualitative and quantitative techniques for analyzing the root cause rather than the symptoms.
Ensure the design is aligned with the initial improvement targets. Focus on value-added activities.
Consistently monitor the process and assess the root-cause variables to gauge the success of the process improvements.
Performance through agility generic v2.2 seminarRobert Twiddy
Agility Way provides training and coaching services in Performance Through Agility. This presentation fro a seminar that took place in Bangkok in September 2018
Moving the intellectual competence and operational dynamics of a firm to the hall of excellence wherein every key player and work process fit into intelligence best practices.
Government Quality Management - It's Not an Oxymoron!
Government can and does provide quality performance in management. One way is through the use of the Baldrige Criteria for Performance Excellence and see some of the national stars from around the nation.
dr Agata Dulnik - Supporting leadership effectiveness during times of rapid o...Certes
Wspieranie skuteczności liderów w czasach szybkiej zmiany organizacyjnej – studium przypadku
» Ludzka strona fuzji i przejęć
» Rozwój przywództwa w fuzjach i przejęciach
» Action Learning jako kluczowy komponent rozwiązania
LNS Research's Global Executive CouncilLNSResearch
The Global Executive Council exists to help members address quality management and operational challenges through thought-provoking research, benchmark data, and networking opportunities.
Organisational Performance Index (OPI) Business Excellence Model helps organizations interrogate their processes and benchmark the same against global standards. OPI is the tool KIM uses to determine Company/SME of the Year during COYA gala celebration
Operational integration issues are usually not technology related; most often they can be attributed to poor interface design. Our business processes are supported by a collection of often diverse and disparate applications, that ideally are integrated into an application network. More than Business Process Management, it is Data LifeCycle Management that should underpin the fabric of an application network. In this webinar, we show how you can use Data LifeCycle Management to make the fabric of your application network robust, resilient, scalable and high performant in a relatively simple, natural way.
Growth challenges and opportunities OEMs face in the digital ageInterfacing
Today, mission-critical markets like mining, oil & gas, and manufacturing are all on the verge of being disrupted by digital and IoT technologies. Incumbents are quickly realizing that in order to address the next wave of opportunity, they will have to shift from product-driven organizations to service-driven businesses. We need to work with customers in new ways by embracing the concept strange bedfellows, and developing a new set of software tools that are capable of handling the scale of information and devices that the IoT promises to deliver.
Digital Transformation: Exploring The Benefits of IoT Interfacing
Throughout the last twenty plus years of connecting people, places, and things, Kurt has personally witnessed a vast amount of change in businesses that evolved with technology. The IoT has been at the forefront of enabling these changes for several years now with the adoption curve steadily rising. Through clear and proper expectations, these connected solutions have shown impressive ROIs using post-implementation data.
Digital Transformation Process Redesign | BPM | InterfacingInterfacing
You will have an insight of these topics.
What’s the digitization Case for Action? What are consequences of Inaction?
How does digitization change process improvement methodologies?
What are the dominant design patterns of digitized processes?
For more webinar, please visit https://www.interfacing.com/bpm-video
The webinar helps managers who intend to “champion” any or all EPM and BA improvement techniques and need a compelling call to action.
For webinar video, please visit https://www.interfacing.com/bpm-video
Understanding business architecture | Performance Management | BPM | InterfacingInterfacing
This slides shows you the importance of business architecture, the link between business strategy and performance.
Check out our webinar video: https://www.interfacing.com/bpm-video
New Process Designs for New Times | Process Management | InterfacingInterfacing
Business can be improved continuously through process redesign. Steven Stanton will how you how to do it.
Check out our webinar video: https://www.interfacing.com/bpm-video
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
How to improve your organization's performance with Dawn
1. How To Improve Your Organization’s
Performance
Webinar
Dawn Ringrose
25th Sep 2018
2. 25 years of experience
in the field
Global client base in
46 countries
International offices &
partner network
Recognized as a
Leader by
2017 Business
Operating Systems
2017 Enterprise Business
Process Analysis
Product Leadership Award
2018 Gartner® Enterprise
Digital Twin Leader The Most Representative 70
3.
4. Dawn Ringrose
Principal at Organizational Excellence Specialists
Publications:
Quality Management and Organizational Excellence, Management Consulting and
Organizational Excellence, Occupational Health & Safety and Organizational
Excellence, Building An Organizational Culture That Is Committed To Excellence,
Better Than Oil,…
8. Excellence Models Provide
A Formula For Success
Implement best management practices
Develop a culture committed to excellence
Achieve exceptional results
10. United States
Astudy inthe United Statescomparedthe benefits
receivedbyawardwinners from2007 to 2010 withthe
costof operatingtheprogramand reporteda benefit-
to-cost ratioof820:1
(Source: Link, Scott, 2011) 8
11. United States
Rolemodelorganizationsacrosssectors:
Manufacturing
Service
Smallbusiness
Healthcare
Education
Non-profit
Applied the frameworkand realizedgoodROI on
financialreturns andcustomer and workforce
satisfaction
(Source: Baldrige Performance ExcellenceProgram, 2011) 9
12. Europe
A study examined award winners against comparison
companies of similar size and industry sector over an
11 year period and found award winners
experiencedhigher:
– Increasesinsharevalue
– Averagegrowthinsales
– Reductionincosts
– Increasesinoperatingincome
– Otheraccountingmeasures
(Source:Boulter, Bendell,Abas,Dahlgaard, Singhal, 2005) 10
13. Australia
Case studies undertaken with 8 local government
councils facingsimilarchallenges
Councils used the framework to assess and improve
theirorganization
Now understand the framework can be used to
improve anyaspect oftheirorganization
(Source: Pattison, 2011) 11
14. Asia
Recent research on the impact and value of
business excellence in India, Japan, Singapore,
Taiwan,Thailand
Companies reported:
– hadamajorimpactontheircompetitivenessand
performance
– wererelevantforlong-termcompetitivenessand
sustainability
– awardsareimportantforrecognitionbuttheprime
motivator istobecome“world-class”
(Source: Centre for Organizational Excellence Research) 12
29. Modular Workshop
• Focuses onakeymanagementarea:
1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Workprocesses
7. Suppliersandpartners
8. Resourcemanagement
9. Continuousimprovement&performancemeasurement
• Includes self-assessment and improvement plan
30. Train the Trainer Program
• Forprofessionals thatwantto use thetoolkit:
– Unlicensed
– Licensed:
• RegisteredOrganizationalExcellenceSpecialist
• CertifiedOrganizationalExcellenceSpecialist
– With:
• oneorganization(e.g.internalconsultantortrainer)
• manyorganizations(e.g.externalconsultant)
31. Global OE Index
• Usethe ‘first globalassessment on current stateof
excellence’to benchmark by:
– Size
– Industrysector
– Country
http://organizationalexcellencespecialists.ca/activities/global-oe-index/
32. Implementation Process
1. Presentationto leadership
2. Information(training)session withemployees
3. Self-assessment toidentify strengths and
opportunities forimprovement
4. Improvementplanto address gaps
5. Delegationofresponsibility
6. Implementationassistanceasrequired
30
Simple and Straightforward
37. Key Management Areas
1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Work Processes
7. Suppliers and Partners
8. ResourceManagement
9. Continuous Improvement& Performance
Measurement
35
38. Key Management Areas - Rating Scale
Useamoreobjectivescaleto ratetheextenttowhich
the practices arebeing used in your organization
36
Just
Beginning
Good
Start
Doing
Well
High
Performance
PercentageScore 0-25% 26-50% 51-75% 76-100%
Systemicapproach No Beginning Sound Sound
Deployment Limited Fairlyeffective Effective VeryEffective
WorkProcesses Unstable Understood Stable Verystable
Results Few Somegood Good Sustained
Focus Correction Prevention Continual
Improvement
Continual
Improvement
42. Teaser Assessment Only
ORGANIZATIONS 700 ROLE: #
INDUSTRYSECTORS 21 Leadership 255
COUNTRIES 86 Management 251
Staff 141
Other 53
TYPE: # SIZE: #
Business 469 Micro 223
Non-Profit 101 Small 80
Government 130 Medium 156
Large 143
44. Full Assessment
ORGANIZATIONS 315 ROLE: #
INDUSTRYSECTORS 20 Leadership 107
COUNTRIES 50 Management 115
Staff 73
Other 20
TYPE: # SIZE: #
Business 224 Micro 70
Non-Profit 46 Small 51
Government 45 Medium 89
Large 105