This document discusses implementing the Baldrige Performance Excellence Management Model. The agenda includes discussing organizational, workforce, and business sustainability performance systems. The presenter is an expert evaluator for the Baldrige award who will brief the Baldrige model. Egypt Excellence can help deploy the model through assessments, training, and free collaboration tools to improve performance. Implementing Baldrige has led to significant cost savings and productivity gains for other organizations.
On their way to build a world-class organization, PLN implement the Baldrige Criteria.
Here are my presentation on the Baldrige Awareness Program @ PLN Unit Pembangkitan Jawa Bali.
On their way to build a world-class organization, PLN implement the Baldrige Criteria.
Here are my presentation on the Baldrige Awareness Program @ PLN Unit Pembangkitan Jawa Bali.
MALCOLM BALDRIGE QUALITY AWARD- ST. DAVID’S HEALTHCAREColin John
Malcolm baldrige quality award: St. David’s Healthcare
- About the award
-Criteria for performance excellence
-About company
-Service offerings
-Organizational Structure
-Organizational Governance
-Leadership System
-Ethical Behavior
-Strategic Planning
-Customer Management
THIS ASSIGNMENT IS ON QUALITY AWARDS-
THIS COVERS -
Meaning of Quality
Meaning of Quality Awards
Types of Quality Awards
Quality Parameters
CASE STUDY -
Ceat Tyres
Lava International Limited
Tata Power Solar
Conclusion
Bibliography
How to improve your organization's performance with DawnInterfacing
Attend this session to learn about this formula and how your organization can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results.
Pakistan Quality Award (PQA) - This article will be very helpful for the organizations currently operating in Pakistani Environment, to develop their own framework or model to become excellent organization.
Secondly, if Pakistan launches a Quality or Excellence award, my article will be helpful and may be utilized as a reference.
Visualizing the Understanding of "Baldrige Excellence Model" Abdel-Halim Mahmoud
This free presentation is provided by Engineer Abdel-Halim Mahmoud to simplify the understanding of "Baldrige Organizational Performance Excellence Model". This presentation was delivered in ASQ-Egypt event on April, 21 and got high appreciation from all attendees.
MALCOLM BALDRIGE QUALITY AWARD- ST. DAVID’S HEALTHCAREColin John
Malcolm baldrige quality award: St. David’s Healthcare
- About the award
-Criteria for performance excellence
-About company
-Service offerings
-Organizational Structure
-Organizational Governance
-Leadership System
-Ethical Behavior
-Strategic Planning
-Customer Management
THIS ASSIGNMENT IS ON QUALITY AWARDS-
THIS COVERS -
Meaning of Quality
Meaning of Quality Awards
Types of Quality Awards
Quality Parameters
CASE STUDY -
Ceat Tyres
Lava International Limited
Tata Power Solar
Conclusion
Bibliography
How to improve your organization's performance with DawnInterfacing
Attend this session to learn about this formula and how your organization can apply it to achieve exceptional results - good governance, trust in leadership, customer delight, employee engagement, continually improving work processes, strong supplier and partner relationships, better utilization of resources, balanced system of measurement, and financial results.
Pakistan Quality Award (PQA) - This article will be very helpful for the organizations currently operating in Pakistani Environment, to develop their own framework or model to become excellent organization.
Secondly, if Pakistan launches a Quality or Excellence award, my article will be helpful and may be utilized as a reference.
Visualizing the Understanding of "Baldrige Excellence Model" Abdel-Halim Mahmoud
This free presentation is provided by Engineer Abdel-Halim Mahmoud to simplify the understanding of "Baldrige Organizational Performance Excellence Model". This presentation was delivered in ASQ-Egypt event on April, 21 and got high appreciation from all attendees.
Introduction to Quality Circles, Total Quality Management (TQM), objectives, structure, process, techniques, tools, facts and myths on quality circles.
DHL Quality Control Manual Quality Management (BADM370).docxmariona83
DHL Quality Control Manual
Quality Management (BADM370)
Unit III: Individual Project
Student name
5 September 2018
TABLE OF CONTENTS
History of Quality Management 1
Founders of Quality Management 1
Total Quality Management Systems 1
The Role of Leadership 2
Strategic Issues 2
Management as a Role Model 2
Modern Metrics 2
General Quality Strategies and Tools 3
Customer Expectations 3
Designing Quality in 3
Defining Metrics 3
Mistake-proofing 3
Kaizen 3
Six Sigma 3
Quality Tactics and the Logistics and Supply Chain Functions 4
Internal and External Tools 4
Roll-Out 5
Introduction to Quality Management
Quality classification varies in numerous organizations. Organizational expectations of quality requirements are directly correlated to what customers expect in a product or service. Prior to the early 1900’s the concept of quality management was simplistic in nature. Basic forms of quality management can be traced back to the medieval times when master craftsmen would assess the quality of products and services. Modern day quality management was initially studied and formally introduced to manufacturing organizations by a mechanical engineer named Fredrick W. Taylor. For years, Taylor conducted research on manufacturing processes and how quality can be improved to increase efficiency in production. Based on his studies, Taylor published The Principles of Scientific Management in which he presented statistical findings on how to effectively implement quality management practices.
In conjunction to Taylor’s time study, Frank and Lillian Gilbreth focused on motion and efficiency study to improve the quality management processes that later paves way for the modern-day quality management systems of ISO. Another highly qualified mechanical engineer, Henry Gantt, created charts to help managers plan and monitor project tasks. Gantt also determined that employees needed to be paid based on performance evaluations. The scientific studies have improved standards and increased profitability for many businesses. This was even more evident following the work of engineer and scientist, W. Edwards Deming. Deming utilized Walter Shewhart’s Plan-Do-Check-Act Cycle for total quality management (TQM) to assist the Union of Japanese Scientists and Engineers (JUSE) in rebuilding economic strength following the aftermath of World War II.
The emphasis on total quality management (TQM) is imperative today. Businesses, like Deutsche Post DHL Group, have adopted specific methods for implementing TQM within the organization. The ISO 9000 quality management system presents standardized requirements for achieving TQM. The Plan-Do-Check-Act Cycle has also attributed to successful management assessments as well. Another frequently used system is Deming’s 14 Points. The benefits of these systems outweigh the cons. The systems have saved businesses countles.
Productivity & Total Quality ManagementVaibhav Bhatt
Productivity and Total Quality Management Importance For An Organisation And How Can They Develop And Overall Efficiency Through Proper Quality Management Techniques
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/total-quality-process-tqp-349
Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together.
Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts.
NO. OF SLIDES = 83
LEARNING OBJECTIVES
1. Explain the Principles of Quality
2. Describe the TQP framework ("House of Quality")
3. Define the Four Key Activities for managing quality
4. Explain the need for a culture change, starting at the top
5. Demonstrate a personal commitment to total quality
6. Explain the TQP implementation infrastructure
7. Describe how to put the systems for TQP into motion
8. Identify ways to sustain TQP activities
9. Understand a manager's role in quality improvement
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
How to achieve world-class organizational performance results?
1. BALDRIGE PERFORMANCE EXCELLENCE
MANAGEMENT MODEL
Engineer Abdel-Halim Mahmoud
CEO, Egypt Excellence Center
• Evaluators Board Member, Baldrige Performance Excellence Award, MN, USA
• Master Examiner, USA National Quality Award, American Healthcare Association
• Certified PDRI Facilitator, Projects Planning Control, Arizona State University, USA
• Certified Project Assessment Associate, Construction Industry Institute, Texas University
• Certified Teams & Quality Trainer, USA Agency for Healthcare Research and Quality
2. MEETING AGENDA
• Discussing your Organizational Performance System 2 minutes
• Discussing your Workforce Performance System 2 minutes
• Discussing your Business Sustainability System 2 minutes
• Briefing The Baldrige Management Model 3 minutes
• Offerings of Egypt Excellence to Deploying the Baldrige model 1 minutes
3. ORGANIZATIONAL PERFORMANCE SYSTEM
Have you set an effective systematic “Performance Improvement Approach” ?
Why?
to achieve world-class performance on financial , process, and workforce results ?
• If yes, Is it effective?
• How do you know?
• Have you prioritized the most important challenges?
• Have you prioritized the most important KPI’s ?
• Did you set a measurement system for KPI’s ?
• Did you conduct benchmarking compared with competitors and industry records ?
• Did you set an improvement initiative?
We can help
Start with our Free Assessment to answer the above mentioned questions
4. WORKFORCE PERFORMANCE SYSTEM
• Have you set an effective systematic approach to measure and improve your workforce
performance?
• Have you identified the most personal and business skills needed for your workforce to
deliver world-class performance results?
• Have you aligned the workforce improvement plans with the strategic objectives?
• How do you know its effectiveness?
• Do you measure the plan results, trends, and benchmarking?
• Have you prepared a workforce succession plan?
5. YOUR BUSINESS SUSTAINABILITY
• Have you set an effective systematic management model that does NOT depend on
PERSONS but on PROCESS?
• Have you identified the biggest risks threatening your business sustainability?
• Have you set an effective systematic approach to sustain the business against
changing of leadership, markets, economies, and technology ?
• Have you deployed that approach through the organization wide units?
8. • Evaluators Board Member, Baldrige Performance
Excellence Award, MN, USA
• Master Examiner, USA National Quality Award,
American Healthcare Association
• Certified PDRI Facilitator, Projects Planning Control,
Arizona State University, USA
• Certified Project Assessment Associate, Construction
Industry Institute, Texas University
• Certified Teams & Quality Trainer, USA Agency for
Healthcare Research and Quality
SCORING YOUR CURRENT SYSTEM MATURITY
10. Baldrige Core Values
• Systems perspective
• Visionary leadership
• Customer-focused excellence
• Valuing people
• Organizational learning and agility
• Focus on success
• Managing for innovation
• Management by fact
• Societal responsibility
• Ethics and transparency
• Delivering value and results
11. RESULTS WITH BALDRIGE IN MANUFACTURING
Lockheed martin: $225 million annual saving from process time reduction
Honeywell: 95%. customer satisfaction, 99.9% Customer product quality & reliability
Cargill Corn Milling (CCM)
• $15 million cost saving from 2006 to 2008.
• 99% or above error-free delivery rate
• 95% operational reliability effectiveness rate
Motorola: 32% increase of employee productivity, (sales per employee) in 3 years
Clarke American Checks, Inc.
• 50% Market share increase 1996 to 2001. cost savings
• More than 20,000 ideas implemented in one year, resulting in $10 million
13. EGYPT EXCELLENCE OFFERINGS:
• Free Assessment of your organizational performance to identify strength points and prioritize
improvement opportunities
• Free Assessment of your workforce performance to identify the needed skills training over different
functional units to align with strategic objectives
• Drafting a Management Performance Improvement Imitative focusing on most important challenges
• Delivering training, coaching, and consulting on deploying the Management Performance
Improvement Initiative, and measuring results, learning from its progress, and benchmarking
• Free Cloud Collaboration platform for your organization workforce and your supply chain
• Free Assessment of your knowledge Management System & IT Asset Management System
• Free Assessment of your Projects Planning Control & Management System
14. THANK YOU
Engineer Abdel-Halim Mahmoud
CEO, Egypt Excellence Center
Mobile in Egypt: +20.102.5151290
ceo@EgyptExcellence.com
www.EgyptExcellence.com