This document provides guidance on how to hire and retain the right employees. It recommends attracting candidates by creating an attractive workplace with training opportunities and competitive benefits. When hiring, using effective tools like behavioral interviews, reference checks, background checks, and a candidate scorecard can help select the best candidates and reduce the risks of a bad hire. The document stresses the importance of retention and providing a good working environment to keep top employees. Following best practices like setting clear expectations, listening to employees, and recognizing good performance are emphasized for retaining the right people.

1. – KPA CONFIDENTIAL –
How to Hire the Right Employees
January 21, 2010

2. Questions
• If you have questions
during the presentation,
please submit them using
the “Questions” feature
• Questions will be
answered at the end of the
webinar

3. How to Hire the Right Employees
3– KPA CONFIDENTIAL –
Retain
Select
Attract
Be the place everyone wants to work
Select the best because you have a choice
Keep the best through a good working environment

4. Challenges in Attraction
• Economy
– Competitive wages and benefits
• Industry Reputation
– Concerns with employment opportunities
• Proprietary components/diagnostics
– Qualified Candidates
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5. Create An Attractive Workplace
• Training and development opportunities
– Performance Reviews
– Webinar training, “lunch and learn”
• Competitive wages
– Salary.com
– Jobstar.org
– Local economic development and labor departments
• Innovative benefits
– Discounts
– Benefit pay
– PTO vs. vacation
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6. How Can Candidates Find You?
• Employee referrals
• Partnerships with high schools and
vocational schools
• Community outreach (low cost)
• Job fairs
• Local press (low cost)
• Advertising
Be recognized as a top employer and candidates will find you
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7. Hire the right person for the right job
• Dealerships report they spend less than 4
hours in the hiring process*
• Cost of bad hire is 2 to 3 times the annual
salary
• 95% of a managers time is spent on 5% of
the employees
Bad hires cost you money, and even worse they keep you up at night!
*survey of 268 dealerships
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8. Are you using the right tools for the job
• Effective job application form
• Conduct a behavioral interview
• Personally conduct references
• Perform background check
• Use a scorecard to make objective decision
If the answer to any of these questions is anything
but yes- then you are taking on more risk than is
necessary and increasing your chance of making a
bad hire
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9. The Five Tools
Effective Application
Behavioral Interview
Reference Checking
Background Checking
Candidate Scorecard
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10. The Five Habits
Follow a defined process
Use the five tools
Always be recruiting
Include others in the process
Never talk yourself into saying yes
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11. Hire the right person for the right job
• Using the five habits and the five tools will:
– Establish a proven method to reduce the risk
of making a bad hire- do what works!
– Save time by using the five tools to screen out
poor fit early in the process- don’t waste your
time!
– Reduce the time you spend on management by
hiring the right person in the first place- spend
your time on your top employees!
Time is money, can you afford to make poor
hiring decisions?
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12. Retaining Employees
• Spending time on retention is good
business
– Reduces training
– Improved productivity
– Creates an attractive workplace
• Retaining poor employees is bad business
– Performance reviews
– Disciplinary action plans
Remember that 95% of a manager’s time is
spent on 5% of the employees, but your goal is
to reverse this equation in your dealership
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13. Best Practices for Retention
• Set clear expectations
– Pay Plans
– Job Description
– Performance Reviews
• Listen to employees
– Brown Bag
– Blog
– Hotline
• Have some fun
– Contests
– Company Events
– Recognize and reward
Never forget the power of “thank you, I appreciate what you do”
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14. Ideas from other dealerships
• Incentive plans based on gross profit
• Write a thank you note
• Personally wash employees cars
• “Caught in the Act” program
• Lunch with the boss
• Extra time off
• Boss for a day
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15. Hiring the right person for the job
• What makes a company attractive to
candidates makes it easy to retain
employees
• Use the five tools and five habits to hire the
right person for the right job
• Spend time upfront to hire the right person,
it will be the best use of your time
• Don’t spend your time on the bottom 5%,
spend your time on the top 25%
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16. Questions and Answers
16– KPA CONFIDENTIAL –
QUESTIONS?

17. Contact Information
17– KPA CONFIDENTIAL –
The recorded webinar and presentation slides will be emailed to
you today including your local representative’s contact information.
www.kpaonline.com
bross@kpaonline.com
866-356-1735