This document discusses Net Promoter Score (NPS), which is a metric used to evaluate customer satisfaction and business growth. It recommends conducting NPS surveys through website pop-ups to gather customer feedback. The results should be analyzed over time and by customer segment to identify areas for improvement. Strategies to increase NPS include addressing specific customer complaints, conducting employee training, and making changes to address issues identified in the feedback.

1. NET
PROMOTER
SCORE
An Elaborative Guide
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TRACK NPS
FOR YOUR
BUSINESS

2. NET
PROMOTER
SCORE
Net Promoter Score is an
important metric to evaluate
the growth of your business.
You must run an NPS survey
to gather sound feedback
from customers in the form
of website pop-ups.
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3. You need to look at NPS
results to give a boost to
your business growth.
Analyze The Results
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4. Evaluate the growth of your business
NET PROMOTER SCORE
CALCULATION
TRACK NPS
The net promoter system is a complete open-source that helps you
look into the blocks you are getting in the results and how you can use
them to get sustainable results.
What is a net promoter system
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5. READ THE NPS
RESULTS
Below are the ways :
Keep track of
performance over time
Focus on the results of
follow-up questions
It is a fact that a single NPS
survey will never get
satisfactory results. You
have to keep a record of the
ups and downs you are
receiving in the responses. If
you get good responses in
one survey, you can keep it
as a benchmark and look at
other survey results.
If you are going just with
the survey’s numeric
scores, it won’t help you
much with improving your
services. You have to focus
on the qualitative
questions’ responses as to
why customers give you a
specific score and the
reason behind it.
INTROSPECT
THE
SEGMENTS
irst, create different segments of customers
based on their age-group, preferences,
gender, loyal customers, and so on.
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6. ASK FOLLOW-UP
QUESTIONS
The standard question for the net promoter score is not merely
limited to the numeric score you get, but you get to know your
customer at a deeper level.
TRAIN THE EMPLOYEES
ake the users’ concerns seriously and assign your employees to put
up with great efforts to satisfy the customer. If they have legitimate
concerns make sure you satisfy the customers to the tee and make
out the solutions for it.
FORWARD THE
CUSTOMER INSIGHTS
If the customers are having issues with specific policies. Then it’s
your duty to put it forward to the concerned departments so that
they take good care of it and try to rectify it.
HOW TO
GET A
HIGHER
NPS
SCORE
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7. Incentivize your team to serve customers
In case you have many detractors, make sure you don’t bang
your head into earning more profits by telling your teams to
overwhelm customers through various calls as to why they
do not like your services.
Conduct meetings and discussions
These meetings and discussions are generally known as
huddles. You need to conduct them frequently to look into
the complaints of customers and resolve them quickly.
Dig more in-depth with the customer support
Try to dig deeper with the customer responses as to why
they have given you a lower score. You can ask them
questions through the mail, through direct interviews, and
follow-up questions.
STRATEGIES
TO IMPROVE
YOUR NPS
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8. IMPROVE YOUR TEAM
The NPS results indirectly indicate
support
customers
LOYAL
ONES
WHAT YOUR EMPLOYEES
AND TEAM ARE DOING
TO SUPPORT THE
CUSTOMERS AND HOW
THEY GIVE THEM A
PRIORITY.
IF YOU HAVE GOT
PROMOTERS, THEN WELL
N GOOD, BUT YOU CAN
STILL MAKE IT UP TO
TURN THE CUSTOMERS
INTO LOYAL ONES
IT IS YOUR RESPONSIBILITY
TO TAKE A MORE IN-DEPTH
LOOK AT WHAT YOUR
CUSTOMERS DESIRE AND
WHAT LOOPHOLES YOU
HAVE IN YOUR
STRATEGIES.
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IN-DEPTH
LOOK

9. GAIN PROMOTER
Analyze the root
causes of NPS
Your company might have
different departments, but one
of the departments is gaining
more promoters while the
other has more detractors.
In such scenarios, see whether
the services you have provided
are up to the mark or what areas
lack improvement in them. Analyze
the root causes and come up with
key solutions for them.
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10. Desired improvements
You can compare the scores with the
previous scores. If you see a significant
improvement, it would be good; if not, you
can again review your strategies and
develop the desired improvements.
CREATE
CHANGES
AND SEE
WHAT
HAPPENS
Focus on improving
It is not possible to change our entire site or
the whole product after a lot of complaints.
Still, you can inevitably focus on improving the
policies, product delivery, and messages. You
can make the necessary changes and then
see the post changes score.
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11. Email surveys are a bit of a lengthy process
of collecting NPS feedback from the
customers as they have to open up the mail
and navigate to a different page and then fill
up the survey.
EMAILSURVEY
Navigate to a different page
Collect NPS feedback
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12. HOW TO
GET IN TOUCH
CONTACT
(+91 ) 901• 531 • 6316Phone Number
www.notifyvisitors.comWebsite
support@tagnpin.comEmail Address
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