How to Communicate, Connect and Collaborate
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How to Communicate, Connect and Collaborate
- 1. Communicate, Connect & Collaborate Heidi Alexandra Pollard CEO, UQ Power
- 3. Who remembers these? ““I’ve seen more changeI’ve seen more change in the last three yearsin the last three years than in the last thirty.”than in the last thirty.”
- 4. With the pace of business and life rapidly increasing and the pressure to perform in an ever changing world, the ability to have COMMUNICATE, CONNECT AND COLLABORATE have become key competencies.
- 5. Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. Ie: The ability to communicate The One Constant
- 6. www.UQPower.com.au “The single biggest problem with communication is the illusion that it has taken place.” — George Bernard Shaw
- 7. www.UQPower.com.au Communication should be measured less by what you say and more by what is heard. The greatest idea on earth is of no value if no one can understand it.
- 8. What’s your biggestWhat’s your biggest communication challenge?communication challenge? How would you like to feelHow would you like to feel instead?instead?
- 9. Non-verbal communication The most powerful communication tool at your disposal is not your mouth, or your brain, it’s your body. Become fluent in body language as your second language and watch your results soar.
- 10. - 7% of meaning is in the words that are spoken -38% of meaning is paralinguistic – the way we say it -55% of meaning is in body language & expression WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
- 11. “When it comes to body language, there are some who have better vocabularies than others.” Doug Larson
- 12. Humans and animals express POWER through open, expansive body language. A chimpanzee asserts his dominance by pushing out his chest. In a boardroom, the executive leans back into their chair and seems to use the space around them. New scientific research has discovered that these ‘power poses’ also produce feelings of power. BUILDING CONFIDENCE USING YOUR BODY
- 13. A recent study at Columbia and Harvard Universities found when 42 participants were asked to either hold a power pose or a contractive, low-power pose for 2 minutes that the power poses stimulated hormones linked to feelings of power. It also the stress hormone cortisol. Plus, high-power posers reported feeling significantly more “powerful” and “in charge” than low-power posers did – allowing them to perform better. https://www.youtube.com/watch?v=zmR2A9TnIso POWER OF POSING
- 14. www.UQPower.com.au “It’s important we get this right. Things must change around here.”
- 15. Connect Understanding the psychology of others. Who are you speaking to? How do you connect and communicate with them? What’s their style?
- 16. Introduce yourself to someone: Like it’s a waste of your time Test Your Connection
- 17. Introduce yourself to someone: Like you really really want to impress them but are a phoney. Change Your Body
- 18. Introduce yourself to someone: Like they are your long lost best friend Lead With Love
- 19. The four step storytelling model
- 20. Step 1 – Why Why is this information important for these people to know? Create a reason - think big picture – global, relevance to news, a story etc Use motivation – towards and away. What do your audience want and don’t want? Consider their biggest problems and driving emotional needs.
- 21. Step 2 - What What is the main message that I want to leave with them? What are the main points that support my message? What data proves this? What are the details they need to know? What activity or process would given them practical understanding?
- 22. Step 3 - How How does this work? How do I do it? How do the experts do it? What level of detail and precision do they need? What are the best questions to ask to encourage them to own the material and remember the content? (Guide rather than tell them).
- 23. Step 4 – What else What situations could they can use this new knowledge? How can I encourage ownership and integration of the information? So what? Link back chunking up to the big picture. What story/example would be good to complete on? What is the message I want to leave them with?
- 24. Practice using the four step model and presenting in triads. Use everything we’ve learned, non-verbal communication, hand gestures, storytelling, voice, rapport building etc Before you begin you should nominate what specifically you would like feedback on. Putting it all together
Editor's Notes
- Discuss with participants the changes they’ve seen during their work life
- Discuss with participants the changes they’ve seen during their work life
- What was typically once deemed soft skills are now essential in the modern business world.
- Discuss with the participants – either get them to post it note down their ideas and then collect them on the board or draw up a flip chart with 2 columns to capture answers
- Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?
- Neutral Body Stance Practical There are no right or wrong stances for presenting or pitching. However it is important to remember that your body is a large communication vessel for sending messages to your audience and for switching your own brain on. In order to make sure the audience trusts you you need to build resonance!! AND you want your pitch to be meaningful and profitable. Imagine therefore the audience is in pain and your role in pitching is to teach them something but leave a void that they will need and want to pay for to have Enigma fix.
- Get the participants to stand up and assume a power pose position
- 8.45am Outline of the agenda for the day, housekeeping and ground rules 8.55am Group introductions and participant outcomes for the day
- 11.15am Page 38 of workbook Designing your presentation – the Four Step model Give overview and example of use for job interviews, media interviews, presentations and written documents
- 11.18am Page 39 of workbook Designing your presentation – the Four Step model STEP 1 – WHY? Should I listen to you? Think of a signature talk or topic that you would normally facilitate or present about. Consider the following points to develop the WHY section of your presentation. Why is this information important for these people to know? Create a reason - think big picture – global, relevance to news, a story etc Use motivation – towards and away. What do your audience want and don’t want? Consider their biggest problems and driving emotional needs. Build the response potential for upcoming information using WIIFM Establish rapport and develop respect through authority, credibility and sincerity Appeal to their imagination – what needs to be said to open up their minds? Turn to page 39 of your workbooks and complete the WHY section for a typical presentation you would give
- 11.25am Page 39 of workbook STEP 2 – WHAT? The structure of the presentation. Consider the following points to develop the WHAT section of your presentation. What is the main message that I want to leave with them? What are the main points that support my message? What data proves this? What are the details they need to know? Appeal to the analytical aspect as well as their emotions and senses What activity or process would given them practical understanding?
- 11.35am Page 40 of workbook HOW STEP 3 – HOW? Getting them active so they remember. Consider the following points to develop the HOW section of your presentation. How does this work? How do I do it? How do the experts do it? What level of detail and precision do they need? What are the best questions to ask to encourage them to own the material and remember the content? Install and integrate the content delivered in the ‘what’ phase (ie bake a cake) Guide rather than tell How can I make their involvement more fun and confidence building? Chunk down to extremely specific
- 11.45am Page 40 of workbook STEP 4 – WHAT ELSE? Transferring learning into the workplace. Consider the following points to develop the WHAT ELSE section of your presentation. What question could I ask which is clear and stimulates conversation? What situations could come up at work where they can use this new knowledge? How can I encourage ownership and integration of the information later. So what? Link back chunking up to the big picture. What story/example would be good to complete on? What is the message I want to leave them with? Practice using the four step model and presenting in threes to each other. Use everything we’ve learned, spatial body movement, hand gestures, story telling, voice, rapport building etc You have around 15 minutes so 3 minutes each time and then time to debrief. Importantly before you begin you should nominate what specifically you would like feedback on.
- 11.55 – 12.10pm Practical exercise putting it all together
- Ask for feedback and learnings