A presentation for leaders attending the UQ Power February Session of Higher Power Leaders on the importance of them using an empowering communication approach that is clean, clear and confident. Includes resources and models.
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The importance of clean, clear and confident communication
1. February 2018
Clean, Clear and Confident
Communication
Unleash Your Higher Power
http://www.uqpower.com.au/higher-power-leaders
2. Weâve been fortunate to work with many leaders looking for a better way of doing
business for the wellbeing of people and planet as well as their purpose and profits.
Higher Power Leaders is all about bringing small group of humanist leaders each
month together to have closed door, raw and real, elevated conversations.
Itâs great to have you join us today!
Welcome to Higher Power Leaders
4. www.UQPower.com.au
Communication should be measured
less by what you say and more by what
is heard.
The greatest idea on earth is of
no value
if no one can understand or
communicate it.
5. www.UQPower.com.au
Too often leaders say 'message
delivered', without checking or doing
everything they can to ensure
'message receivedâ.
It is your responsibility as a leader to
get your message understood,
not the listenerâs to understand it.
15. LEADERSHIP
LANGUAGE
MODEL
CONSTRUCTIVE
CARING
CRITICAL
CONFUSING
Open-hearted language
Values are discussed and
acknowledged
Information disclosed clearly
Ensures client, employee,
person leaves the room with
a clear understanding
Speaks with deficit words of
put down or criticism
Uses language inappropriate
for the situation
Does not demonstrate
empathy nor
understanding
Shares a lot of fluffy,
irrelevant sayings eg: it
will all work out alright
Overshares information
that has little relevance
to the people or
situation
Uses jargon or lingo to
sound smart or above others
Uses acronyms or
terminology without
explanation
Is inconsiderate of
others feelings
16. Extensive research has shown that
no matter how knowledgeable a
clinician might be, if they are unable
to open good communication with a
patient and relative,
they may be of no help.
http://healthcarecomm.org/impact-of-communication-in-healthcare/
17. What would be the leaders outcomes
and the recipients outcomes be in
each of the 4 quadrants of the
leadership
language model?
18. LEADERSHIP
LANGUAGE
MODEL
CONSTRUCTIVE
CARING
CRITICAL
CONFUSING
Open-hearted language
Values are discussed and
acknowledged
Information disclosed clearly
Ensures client, employee,
person leaves the room with
a clear understanding
Speaks with deficit words of
put down or criticism
Uses language inappropriate
for the situation
Does not demonstrate
empathy nor
understanding
Shares a lot of fluffy,
irrelevant sayings eg: it
will all work out alright
Overshares information
that has little relevance
to the people or
situation
Uses jargon or lingo to
sound smart or above others
Uses acronyms or
terminology without
explanation
Talks down with no
regard for impact
on others
19. What are some ways you as a leader
can ensure you are
clean, clear and
confident
during conversations?