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Apology

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L
louchang

Apologies can be powerful motivators and an important components of a will to resolve. Here are some thoughts and observations on critical aspects of apologies and their effective application.

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The Power of Apology Copyright 2003, Lou Chang
Rush Limbaugh Comments re: Donovan McNabb ,[object Object],[object Object],[object Object]
Arnold Schwarzenegger after 6 women report sexual harassment ,[object Object],[object Object]
Robert Kekaula after assaulting his boss on TV News 8 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of a good apology ,[object Object]
Elements of a good apology ,[object Object],[object Object]
Elements of a good apology ,[object Object],[object Object],[object Object]
Elements of a good apology ,[object Object],[object Object],[object Object],[object Object]
Elements of a good apology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of a good apology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Elements of a good apology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to an effective apology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Kobe Bryant’s apology after criminal case dropped ,[object Object],[object Object],[object Object]
Benefits of effective apology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Motivating apologies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Apology

  • 1. The Power of Apology Copyright 2003, Lou Chang
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Editor's Notes

  1. Is this an apology? To whom? The right audience? Tone? How could it be made better? Blind to his bigotry? How would you work with him to persuade/convince him to make an effective apology and how should it be worded?
  2. Q: Who is/should be the audience? Q: What’s good about it? Q: What is needed to make it better?