IT is being applied across the value chain in various ways: 1) Inbound logistics uses automated just-in-time warehousing and distribution centers to manage inventory. 2) Operations uses computer-aided flexible manufacturing systems and software for invoicing, CRM, inventory management and reporting. 3) Outbound logistics uses online shopping carts and order processing systems to take and fulfill online orders.

1. how IT is being applied in the Value Chain By Susan

2. Primary Business Processes

3. Inbound Logistics (Automated Just-in-Time Warehousing) eg. newbreed.com New Breed is a privately held, third-party logistics services provider that helps companies design and operate efficient supply chains. It manages millions of square feet of warehouse space across more than 50 distribution centers in the U.S. and employ more than 5000 people in a union-free work environment.

5. Operations (Computer-Aided Flexible Manufacturing) eg. NuclearSoft NuclearSoft invoicing, CRM, HR, quotation, inventory and daily business operations modules. It also generates reports such as unpaid invoices, daily settlement, stock levels, payment modes, and statement of accounts. Currently available for Windows and is a desktop software.

13. Outbound Logistics (Online Point-of-Sale and Order Processing) Shopping Cart is 1 example of online order processing. Fortune3 E-Commerce Shopping Cart Wizard A professional Web store builder to easily design and create an online store for both Ecommerce solutions at-once, retail (B2C) and wholesale (B2B). Build an Ecommerce Website with online shopping carts to process online orders. eg. jewelryshopping.com powered by Fortune3

16. Marketing and Sales Microsoft Dynamics CRM can help us: • Enhance our bottom line, improve sales efficiency, and sell products and services more frequently • Deepen long-term customer relationships, resolve service issues more effectively, and increase customer satisfaction and loyalty. • Create demand and drive new business, build effective marketing campaigns, and measure campaign impact.

22. Customer Service (Customer Relationship Management) Microsoft Dynamics CRM Microsoft Dynamics CRM supports us to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Microsoft Dynamics CRM helps us drive consistent and measurable improvement in everyday business processes. Microsoft Dynamics CRM provides functionality for: account and contact management case and interaction management product and contract management knowledge-base management service scheduling workflow across teams and groups service reporting and analytics

23. Microsoft Dynamics CRM editions Microsoft Dynamics CRM 4.0 Workgroup Server Microsoft Dynamics CRM 4.0 Professional Server Microsoft Dynamics CRM 4.0 Enterprise Server

27. Support Processes

28. Administrative Coordination and Support Services (Collaborative Workflow Intranet) Nintex Workflow 2007 Nintex Workflow 2007 enables organisations to build complex workflow processes quickly and easily using a web browser interface. Nintex Workflow 2007 empowers users across the organization to automate business processes, review workflow activities and automate common SharePoint administrative tasks. Available in Standard, Enterprise and Workgroup editions.

37. Human Resource Management (Employee Benefits Intranet) eg. OrangeHRM OrangeHRM is an Open Source Human Resource Management System that covers Personnel Information Management, Employee Self Service, Leave, Time & Attendance, Benefits, and Recruitment. OrangeHRM provides a vast range of features to manage crucial organization asset - people. It also provides a perfect platform for re-engineering and aligning your HR processes along with the organizational goals.

38. Human Resource Management (Employee Benefits Intranet) cont. The features: • administration module (admin) • Personal Information Manager Module (PIM) • Employee Self Service Module (ESS) • Reports Module • Leave Module • Time and Attendace Module ( Time) • Benefit Module • Recruitment Module

44. Technology Development (Product Development Extranet with Partners) An extranet system is a mechanism based on Internet and Web technology for communicating both privately and selectively with your customers and business partners. When done correctly, extranets provide a safe way to allow transactional business-to-business activities and can save your company some serious time and money. eg. DHL web

49. Procurement of Resources (e-Commerce Web Portals for Suppliers) e-Commerce Web Portals for Suppliers is a place where Suppliers sell their products in the internet. Customers will visit the website and purchase the products they want, pay, then wait for the products to be shipped to them. eg. DHGate.com

56. Thank you