This document discusses project and portfolio management solutions for healthcare organizations. It describes Tivitie as providing end-to-end Microsoft-based PPM solutions and services with over 15 years of experience. It outlines key drivers in healthcare that increased projects, such as regulations from HITECH, HIPAA, and the Affordable Care Act. An effective PPM solution can help organizations prioritize projects, understand capacity, track costs and labor, and provide visibility and reporting on projects. The document shares a case study of St. Luke's Health System that improved project management with Microsoft Project Online to gain efficiencies and portfolio visibility.

1. How Healthy is your PPM?
Project & Portfolio Management
for Healthcare

2. ONE-STOP-SHOP FOR THE MODERN PROJECT MANAGEMENT OFFICE
Tivitie Is Committed To Providing End-to-end Services And Microsoft Based Solutions To
Support The Entire Project Management Office Lifecycle
15+ Years of Microsoft PMO Consulting

3. “… a current climate of what may be an
unsurpassed number of health care projects”*
Healthcare Project Drivers
• Included the Health
Information Technology for
Economic & Clinical Health
(HITECH) Act
• Increased HIPAA rules,
enforcement, fines
• Created incentives / penalties
for meaningful use of EMRs
American Recovery &
Reinvestment Act (2009)
• Increased number of
Accountable Care
Organizations (ACO)
• Ended Disproportionate Share
payments
• Forced improvements in
efficiencies
Patient Protection and
Affordable Care Act (2010)
• Increased emphasis on patient-
centered care
• Promoted need for more
evidence-based medicine
• Expanded number of centers of
excellence
Quality & Patient-Driven
Initiatives
* Kathy Schwalbe and Dan Furlong, Healthcare Project Management, p. 6 (2013) www.healthcarepm.com

4. • Included the Health
Information Technology for
Economic & Clinical Health
(HITECH) Act
• Increased HIPAA rules,
enforcement, fines
• Creates incentives / penalties
for meaningful use of EMRs
American Recovery &
Reinvestment Act (2009)
• Accountable Care
Organizations (ACO)
• Disproportionate Share
payments gone
• Forces improvements in
efficiencies
Patient Protection and
Affordable Care Act (2010)
• Patient-centered care
• Evidence-based medicine
• Centers of excellence
Quality & Patient Care Driven
Initiatives
“…a current climate of what may be an
unsurpassed number of healthcare projects”*
Healthcare Project Drivers
* Kathy Schwalbe and Dan Furlong, Healthcare Project Management, p. 6 (2013) www.healthcarepm.com

5. Project
To meet these challenges, healthcare leaders
need to:
Healthcare Project Drivers
Licenses
Hardware
Consultants
Infrastructure
Maintenance
Dedicated Staff
Upgrades
Organizations that
invest in strategic
prioritization deliver
up to 40% more value.
Projects that are well
aligned with strategy
are 54% more likely
to succeed.
““There is surely nothing quite so useless as doing with great efficiency
what should not be done at all.”
― Peter F. Drucker
Do the Right Work Do the Work Right
* McKinsey Quarterly

6. Project
What’s Unique about Project Management in Healthcare?
Care quality, cost containment and
external review are key characteristics.
Government and regulatory agencies
often play a big role.
Finances are complex, and projects are
becoming ever more complex.
Collaboration across entities is required.Deliverables and metrics are different.
Quality of patient care is crucial, and
healthcare is very personal.
www.project-online.comwww.healthcarepm.com

7. Project
Clinicians View
Project “Success” Differently
SCOPE
TIME COST
TYPICAL
PERSPECTIVE
Efficient
Clinical Workflows
OutcomesPatient Safety
CLINICAL
PERSPECTIVE
www.healthcarepm.com

8. CEO
Clinical
Physicians Quality Nursing Divisions
Pharmacy
Radiology
Oncology
ICU
ER
Pediatrics
Regions
Technical /
Functional
Sales
Marketing
Finance
Human
Resources
IT
Analytics
M & A
Electronic health record implementation and
maintenance
New services implementation
Mergers, acquisitions and other
transactions
Healthcare compliance
Product discovery and development
Grants and clinical trials
coordination
Clinical guideline development and
implementation

9. Project Online
Power BI
Office 365
An integrated PPM solution can help
Infrastructure

10. CASE STUDY
Larry Christensen, PMP, CBA,CSM
Sr. Project Manager / PWA Administrator

11. IT Professional for 30 years
Project Manager for 17 years
EPMO for the last 4 years
Worked for companies like Micron and HP
Currently Sr. Project Manager / MS Project Online
Administrator

12. Mission: To improve the health of people in our region by
providing access to a full range of effective and efficient health
care and related services.
St. Luke’s Health System
Founded in 1902 with only 6 beds
Idaho’s largest healthcare provider
Only locally governed, Idaho-based
health system
Volunteers numbering nearly 1,000
Seven full-service hospitals and more
than 50 outpatient centers
State’s largest workforce of nearly
14,000 employees
Medical staff members of nearly 2,000
contracted

13. “We can take all the chaos and manage it into meaningful work. Adding
Microsoft Project to our suite allows for a level of collaboration we have not
seen until now for our organization”
Mike Jensen
Director, Enterprise Project Management Office
St. Luke’s Health System

14. Journey
MS Project Microsoft Project
Online
• Stand-alone desktop version
introduced at St. Luke’s with v.
2003
• No ability to see portfolios or
overall workload of organization
• Introduced to St. Luke’s in 2014
• Ability to see portfolios and
workload
• Accepted very well by PM
Community
• Leadership is embracing the
functionality like Capacity
Management, Portfolio Analysis
and Dashboard Reporting
• Cloud-based version introduced
at St. Luke’s in 2012
• Introduced the ability to see
portfolios and understand
workload
• Project Management was not
accepted by the PM community
which caused duplicate entries
Innotas

15. Capacity Management
• Managing workload and requests for 300+ staff members using Excel (IT)
• “We know we are busy but we can’t show where”
• Requesting new staff requisitions was difficult to justify
• Capture entire staff, their roles and availability
• Identify where they were working and when they were overloaded.
• Identify costs associated with project labor (time tracking)
• Staff can now show why they are so busy

16. Project
Portfolio Management
EfficiencyChaos
Projects were kept offline and only visible when
requested
Everyone needs a copy of MS Project in order to
see the work (expensive)
Project costs were unknown and when kept were
isolated to Excel
Entire look at all work and requests was not
available causing excessive meetings
Visibility with Project Online
Cost savings of $50,000+ in licensing fees
Prioritized project requests
Dashboard reporting

17. • SharePoint foundation allows for better
communication and structure to project
information
• Workflow capabilities are now available
• Project progress can be seen and monitored real-
time.
• Task assignments can be seen and reviewed as
needed
• Common look and feel for sponsors with multiple
projects
• Common processes for Project Managers
• Common data is captured for reporting
• Common project processes can be established
and tracked

18. Enhance Portfolio Management
Capacity Management to the Next Level
Financial Management

19. SO what does
a Healthcare PPM
Solution look LIKE?
Demo

20. • PPM Assessment & Roadmap
• Trial of Microsoft PPM
• Emersion Experience - Learn, Grow & Innovate
• Industry Best Practice Sharing
Visit us the Microsoft Booth & Round Table for more information!

21. RAFFLE

23. Larry Christensen, PMP, CBA, CSM
christla@slhs.org
https://www.linkedin.com/in/larry-christensen-pmp-233b0617
https://www.stlukesonline.org
Contact
Michelle Manimtim
mmanimtim@tivitie.com
https://www.linkedin.com/in/michellemanimtim
https://www.tivitie.com

24. Thank You

25. Tips for Successful
Healthcare Projects
in the Modern PMO
1. Support and Protect Your Teams
2. Patiently Address Resistance
3. Expect and Address Impediments
4. Become a Data Driven PMO
5. Provide Personalized Insights
5

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support HIPAA requirements, but also through
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