Christine Bessler, CIO at ProHealth Care,demonstrates how ProHealth Care became the first healthcare system to produce reports and data out of Epic's Cogito data warehouse in a production environment. In this slideshare, you'll learn:
How they delivered clinically integrated insights to 460 physicians
How access to analytics allows their physicians to easily see which patients need important health screenings or care interventions, setting the stage for enhanced preventive care and better management of chronic diseases
ProHealth Care's strategy to integrate data from Epic with information from other EMRs and data sources to deliver clinically integrated business intelligence
How the organization is positioning itself to deliver against an advanced self-service BI capability in the future
Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engag...Perficient, Inc.
The presentation will discuss key components of Memorial Hermann’s deployed CRM solution:
Community outreach for potential patients to attract and track their interactions with the hospital, and to ultimately obtain more patients
Specialty group on-boarding process to automate the method of bringing rehab patients into the system for both inpatient and outpatient tracking
Call center technology replacement from an older stand-alone system to a connected CRM system, allowing the hospital to track inquiries concerning events and patient referrals via the phone and online
How PIH Is Using Office 365 to Improve Global CollaborationPerficient, Inc.
Partners In Health (PIH) is a Boston-based nonprofit that delivers high-quality health care and serves impoverished communities around the world. Given its mission, resource allocation at PIH has always prioritized the needs of people over systems.
With communication systems becoming expensive to maintain and increasingly deficient, PIH decided to migrate to Microsoft Office 365, giving them a reliable and secure communication toolbox.
Along with Dave Mayo, CIO at Partners In Health, our experts covered:
-How adopting a consolidated, reliable platform for colleague interactions enables PIH to more effectively improve the quality of health and needs of underserved populations
-The process of moving 1500 users to the cloud, including a transition to Exchange Online for company-wide communication, Azure-hosted ADFS for identity management, and SharePoint Online for document storage and collaboration
-The importance of organizational change management to deploy Office 365
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
Align Patient Outcomes with Financial Data: a Formula for Correlating Cost an...Perficient, Inc.
This slideshare discusses the cost crisis in healthcare, challenges healthcare organizations are facing, and how to:
Uncover true patient costs and value based purchasing
Understand quality and cost outcomes by aligning clinical and financial data
Identify trends and opportunities, and create actionable steps to improve business
Accelerate data integration with Perficient's High-Performance Costing Expressway
Leverage actionable visuals via dashboards with Oracle Business Intelligence tools
Evaluate patient complications, outcomes and detailed costs with Oracle’s Enterprise Healthcare Analytics Data Model
Implementing Digital Signatures in an FDA-Regulated EnvironmentPerficient, Inc.
Perficient’s life sciences practice once had a manual, time-consuming and expensive process for signing and collecting validation documents. From handwritten signatures to scanning and shipping documents all over the globe, it was only a matter of time before we made the move to 21 CFR Part 11-compliant digital signatures.
Michelle Engler, an expert in the development of clinical applications, discussed our experience implementing a digital signature solution and how your organization can benefit from one too.
During the presentation, we will covered:
-Cost-benefit analysis
-Solution selection and implementation
-21 CFR Part 11 system validation
-Lessons learned
Leverage Customer Data to Deliver a Personalized Digital ExperiencePerficient, Inc.
Extreme volumes of consumer data such as interests, behavioral patterns, and purchases are created each day across a variety of applications and devices. Companies must analyze these patterns and interactions to create a total view of their customer that incorporates more than simple demographics. This complete picture of the customer enables companies to provide personalized consumer experiences, meet the increasing demands of the marketplace, and ultimately prevent customer attrition.
Creating a personalized customer experience involves intuitive integration of all available data sources, prescribing the proper action through analytics and automatically tailoring the action through high-speed complex event processing. Many refer to this process as creating a 360-degree view of the customer, and achieving it requires a unified and comprehensive information governance strategy. Architecture, process, and skill sets must be aligned to achieve the responsiveness and accuracy that is required to meet customer expectations.
Our webinar covered:
-How to address the demands of the “Me” generation
-Pragmatic solutions and architecture approaches to the challenges of Big Data in motion and at rest
-The role of Big Data, analytics, events processing, and information management in personalized consumer interactions
-When, where, and how to process Big Data, and the issues surrounding the nebulous digital space
Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engag...Perficient, Inc.
The presentation will discuss key components of Memorial Hermann’s deployed CRM solution:
Community outreach for potential patients to attract and track their interactions with the hospital, and to ultimately obtain more patients
Specialty group on-boarding process to automate the method of bringing rehab patients into the system for both inpatient and outpatient tracking
Call center technology replacement from an older stand-alone system to a connected CRM system, allowing the hospital to track inquiries concerning events and patient referrals via the phone and online
How PIH Is Using Office 365 to Improve Global CollaborationPerficient, Inc.
Partners In Health (PIH) is a Boston-based nonprofit that delivers high-quality health care and serves impoverished communities around the world. Given its mission, resource allocation at PIH has always prioritized the needs of people over systems.
With communication systems becoming expensive to maintain and increasingly deficient, PIH decided to migrate to Microsoft Office 365, giving them a reliable and secure communication toolbox.
Along with Dave Mayo, CIO at Partners In Health, our experts covered:
-How adopting a consolidated, reliable platform for colleague interactions enables PIH to more effectively improve the quality of health and needs of underserved populations
-The process of moving 1500 users to the cloud, including a transition to Exchange Online for company-wide communication, Azure-hosted ADFS for identity management, and SharePoint Online for document storage and collaboration
-The importance of organizational change management to deploy Office 365
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
Align Patient Outcomes with Financial Data: a Formula for Correlating Cost an...Perficient, Inc.
This slideshare discusses the cost crisis in healthcare, challenges healthcare organizations are facing, and how to:
Uncover true patient costs and value based purchasing
Understand quality and cost outcomes by aligning clinical and financial data
Identify trends and opportunities, and create actionable steps to improve business
Accelerate data integration with Perficient's High-Performance Costing Expressway
Leverage actionable visuals via dashboards with Oracle Business Intelligence tools
Evaluate patient complications, outcomes and detailed costs with Oracle’s Enterprise Healthcare Analytics Data Model
Implementing Digital Signatures in an FDA-Regulated EnvironmentPerficient, Inc.
Perficient’s life sciences practice once had a manual, time-consuming and expensive process for signing and collecting validation documents. From handwritten signatures to scanning and shipping documents all over the globe, it was only a matter of time before we made the move to 21 CFR Part 11-compliant digital signatures.
Michelle Engler, an expert in the development of clinical applications, discussed our experience implementing a digital signature solution and how your organization can benefit from one too.
During the presentation, we will covered:
-Cost-benefit analysis
-Solution selection and implementation
-21 CFR Part 11 system validation
-Lessons learned
Leverage Customer Data to Deliver a Personalized Digital ExperiencePerficient, Inc.
Extreme volumes of consumer data such as interests, behavioral patterns, and purchases are created each day across a variety of applications and devices. Companies must analyze these patterns and interactions to create a total view of their customer that incorporates more than simple demographics. This complete picture of the customer enables companies to provide personalized consumer experiences, meet the increasing demands of the marketplace, and ultimately prevent customer attrition.
Creating a personalized customer experience involves intuitive integration of all available data sources, prescribing the proper action through analytics and automatically tailoring the action through high-speed complex event processing. Many refer to this process as creating a 360-degree view of the customer, and achieving it requires a unified and comprehensive information governance strategy. Architecture, process, and skill sets must be aligned to achieve the responsiveness and accuracy that is required to meet customer expectations.
Our webinar covered:
-How to address the demands of the “Me” generation
-Pragmatic solutions and architecture approaches to the challenges of Big Data in motion and at rest
-The role of Big Data, analytics, events processing, and information management in personalized consumer interactions
-When, where, and how to process Big Data, and the issues surrounding the nebulous digital space
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...Perficient, Inc.
How are next-generation knowledge management solutions changing the pace of sales and marketing efficiency in financial services?
IT departments for financial firms are investing in enterprise solutions like cloud and mobile technology to improve efficiency, and sales and marketing are no exception. Information is often scattered, compliance approvals for collateral are a burden, and real-time access to the right materials and data is a challenge for most financial services companies.
A lot has changed with knowledge management solutions in financial services. From mobile access and cloud-based platforms to automation, analytics and seamless integration to CRM – you can’t afford to be left in the dust.
Join us as our team of industry experts explore:
Technology trends redefining your processes and IT systems
Scalable, dynamic solutions to empower sales and marketing teams
Best practices in implementing enterprise platforms
Client success stories in asset and wealth management
How to Drive Value from Operational Risk Data - Part 2Perficient, Inc.
As complexities in the financial markets continue to increase, so too does the challenge of understanding and mitigating operational risks that can negatively affect the business. Many firms still struggle with risk identification and how data can be leveraged across the enterprise to prevent operational risk losses and gain operational efficiencies.
During this webinar, Perficient’s industry experts discussed the evolving role and challenges of operational risk management (ORM) in financial services, tips for a comprehensive approach to identify, assess and mitigate risks, and strategies to gain value from operational risk data to support the business.
Population Health Colloquium 2015: Mini Summit IV: Who is Your Champion of Cl...Perficient, Inc.
Oracle and Perficient presented at the 2015 Population Health Colloquium.
In this presentation thought leaders explored four types of change (Evolutionary, Disruptive, Imposed and Deliberate) and how all are needed in Healthcare. The discussion covered challenges and goals of integrating analytics (including retrospective data) into the clinician workflow within the EMR and how the Chief Informatics Officer is the best organizational role to champion analytics.
Kickstart a Data Quality Strategy to Build Trust in Your DataPrecisely
The success or failure of your data-driven business initiatives relies on your ability to trust your data. But as data volumes grow, it becomes a major challenge to understand, measure, monitor, cleanse, and govern all that data. Join this on-demand session to learn key metrics and steps you can take to kickstart a data quality strategy.
How to Convert Unknown Consumers into Patients Using Social MediaPerficient, Inc.
While patient engagement has been historically low, healthcare is transforming into a consumer-based industry. To meet these challenges, healthcare organizations need to rethink consumer engagement. Join us as we use real patient stories to help you:
Demonstrate a trusted and authentic voice using many-to-many digital communication tools
Identify important target markets and their preferred communication style
Attract unknown consumers to your organization's digital front door using content and social media
Understand the four important online conversion tools that transform unknown consumers
Influence behavior to improve consumer health and drive down costs
Executive BI, Analytics, Modeling and Insights Strategy Framework PracticesInsightSlides
This presentation looks at the frameworks Executives need to consider in their BI, Analytics, Modeling, and Insights Strategies.
This include frameworks on BI, Analytics. Insights and Modeling strategy creation, strategy development, capabilities, considerations, proven strategy practices, operating models and opportunities.
Leveraging Data in Financial Services to Meet Regulatory Requirements and Cre...Perficient, Inc.
Regulators have increased their scrutiny on the financial services industry in recent years and have levied fines against banks of all sizes – fines that have reached into the billions of dollars.
Because of this, the financial services industry is focusing considerable time and expense on capturing data to meet regulatory requirements in reporting, risk management, and compliance. Gathering, enhancing, and reporting the required data from multiple applications to meet regulatory demands is a significant challenge, and firms often address these data challenges as one-off projects with the objective of complying with a single regulation rather than improving risk management overall. Mergers and acquisitions further complicate these efforts by increasing the number of systems that information needs to be pulled from.
Meanwhile, revenue-generating exercises that could benefit from the availability of better client and market information often go unfunded due to an over-arching focus on regulatory compliance.
Rather than structure your data project as a tactical approach to meet regulatory requirements, learn how your data investment can drive true cost savings, fine avoidance, revenue creation, and competitive advantage.
This event promises:
• An experienced point of view on current regulatory, compliance and anti-money laundering issues that financial institutions are facing.
• Pros and cons of tactical versus strategic approaches to meeting regulatory requirements, specifically around data governance,
• Examples of how you can leverage data governance to drive compliance as well as competitive advantage.
A Business-first Approach to Building Data Governance ProgramPrecisely
Traditional data governance programs struggle to make the connection between critical policies and processes and its impact on business value and results. This leaves data management and governance practitioners having to continually make the case for data governance to secure business adoption.
Watch this on-demand webinar to learn about the proven methods to identify the data that matters, connect governance policies to business objectives, and quickly deliver value through the life of the program.
How Customer Experience Drives Digital TransformationPerficient, Inc.
Today, you have the ability to connect customer insights with digital technologies to transform the customer experience and deliver significant business value.
The best customer experience is one that occurs across the entire lifecycle — from unknown prospects to existing and highly profitable customers.
Customer experience spans all channels from mobile to social to in-store promotions, and when executed effectively unifies a brand’s touch points into a cohesive, differentiated experience.
Our second session in Perficient’s Digital Transformation webinar series covered:
-What customer experience is, and why it drives digital transformation
-How to plan for customer experience within the context of your digital transformation initiatives
-Highlights and case examples from industry leaders in customer experience
-How to define maturity levels to help you assess your organization's customer experience – strengths, gaps and outline next steps
DAMA Australia: How to Choose a Data Management ToolPrecisely
The explosion of data types, sources, and use cases makes it difficult to make the right decisions around the best data management tools for your organisation. Why do you need them? Who is going to use them? What is their value?
Watch this webinar on-demand to learn how to demystify the decision making process for the selection of Data Management Tools that support:
· Data governance
· Data quality
· Data modelling
· Master data management
· Database development
· And more
Navigating data strategy is difficult, there are entire books and careers focused on the topic.
For the rest of us that are in need of quick consumable advice, here's a flywheel that articulates the high-level approach our teams are using to create exponential data value for products.
Improve ROI and Productivity with Content Cleansing and Enterprise SearchPerficient, Inc.
80% of information growth today is in unstructured content and many companies are looking for ways to help identify and manage strategic records, satisfy stringent regulations, reduce the amount of content stored and increase employee productivity.
SharePoint Online has grown up. The new release, available with Office 365, Office 365, includes a wide variety of improvements and new features. SharePoint Online can help you share your work and work with others, organize your projects and teams and discover people and information.
This presentation takes a look at the new SharePoint Online, including:
• New features designed for the cloud
• How these new features equate to increased scale for larger companies
• How social business and Yammer fit into the equation
This presentation gives an overview about the business rationale for customer data management, about current challenges and the state-of-the-art. It was given at the 9th CC CDQ3 workshop organized by the Institute of Information Management at the University of St. Gallen. The workshop took place on June 21, 2012, in Mainz, Germany.
Whether you've already implemented a clinical trial management system (CTMS) or are in the process of evaluating one, there are several commonly-requested system enhancements that can help streamline your team's operations.
Perficient’s Param Singh, director of clinical trial management solutions, discussed the top 5 CTMS enhancements requested by clients:
-Advanced investigational product tracking
-Electronic signatures on trip reports
-Protocol progress reports
-Protocol expenses
-Site selection
The webinar included a live demonstration of several enhancements.
How to Build Data Governance Programs That Last: A Business-First ApproachPrecisely
Traditional data governance initiatives fail by focusing too heavily on policies, compliance, and enforcement, which quickly lose business interest and support. This leaves governance leaders and data stewards having to continually make the case for data governance to secure business adoption.
In this introductory session, we will share the core components of a business-first data governance approach that promotes organizational adoption, lays the foundation for data integrity, and consistently delivers business value for the long term.
Fueling Enterprise Data Governance with Data QualityPrecisely
The point of data governance is not data governance.
At its core, a comprehensive data governance program aims to produce better business outcomes based on trusted data. To achieve this, a strong foundation of high-quality data is essential.
Join our on-demand webinar & demo to explore:
- The integral relationship between data governance and data quality
- Must-have capabilities of an operational data governance solution
- Benefits of integrated data quality in action
Capacity Management Maturity: A Survey of IT ProfessionalsPrecisely
Implementing or maturing a Capacity Management process takes executive buy-in, proper planning and the tools to make it possible – plus it helps when you get to enjoy a significant return on investment from the process! Based off the results of our Capacity Management Maturity Assessment survey, we learned that organizations willing to make minor changes in their capacity management processes can reap major benefits.
View this webinar to learn the full results of the survey along with key indicators of capacity management maturity such as:
• How your organization captures key component level capacity metrics
• Where capacity reports are available and how they are generated
• If your organization stores performance and capacity data centrally in a CMIS
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...Perficient, Inc.
How are next-generation knowledge management solutions changing the pace of sales and marketing efficiency in financial services?
IT departments for financial firms are investing in enterprise solutions like cloud and mobile technology to improve efficiency, and sales and marketing are no exception. Information is often scattered, compliance approvals for collateral are a burden, and real-time access to the right materials and data is a challenge for most financial services companies.
A lot has changed with knowledge management solutions in financial services. From mobile access and cloud-based platforms to automation, analytics and seamless integration to CRM – you can’t afford to be left in the dust.
Join us as our team of industry experts explore:
Technology trends redefining your processes and IT systems
Scalable, dynamic solutions to empower sales and marketing teams
Best practices in implementing enterprise platforms
Client success stories in asset and wealth management
How to Drive Value from Operational Risk Data - Part 2Perficient, Inc.
As complexities in the financial markets continue to increase, so too does the challenge of understanding and mitigating operational risks that can negatively affect the business. Many firms still struggle with risk identification and how data can be leveraged across the enterprise to prevent operational risk losses and gain operational efficiencies.
During this webinar, Perficient’s industry experts discussed the evolving role and challenges of operational risk management (ORM) in financial services, tips for a comprehensive approach to identify, assess and mitigate risks, and strategies to gain value from operational risk data to support the business.
Population Health Colloquium 2015: Mini Summit IV: Who is Your Champion of Cl...Perficient, Inc.
Oracle and Perficient presented at the 2015 Population Health Colloquium.
In this presentation thought leaders explored four types of change (Evolutionary, Disruptive, Imposed and Deliberate) and how all are needed in Healthcare. The discussion covered challenges and goals of integrating analytics (including retrospective data) into the clinician workflow within the EMR and how the Chief Informatics Officer is the best organizational role to champion analytics.
Kickstart a Data Quality Strategy to Build Trust in Your DataPrecisely
The success or failure of your data-driven business initiatives relies on your ability to trust your data. But as data volumes grow, it becomes a major challenge to understand, measure, monitor, cleanse, and govern all that data. Join this on-demand session to learn key metrics and steps you can take to kickstart a data quality strategy.
How to Convert Unknown Consumers into Patients Using Social MediaPerficient, Inc.
While patient engagement has been historically low, healthcare is transforming into a consumer-based industry. To meet these challenges, healthcare organizations need to rethink consumer engagement. Join us as we use real patient stories to help you:
Demonstrate a trusted and authentic voice using many-to-many digital communication tools
Identify important target markets and their preferred communication style
Attract unknown consumers to your organization's digital front door using content and social media
Understand the four important online conversion tools that transform unknown consumers
Influence behavior to improve consumer health and drive down costs
Executive BI, Analytics, Modeling and Insights Strategy Framework PracticesInsightSlides
This presentation looks at the frameworks Executives need to consider in their BI, Analytics, Modeling, and Insights Strategies.
This include frameworks on BI, Analytics. Insights and Modeling strategy creation, strategy development, capabilities, considerations, proven strategy practices, operating models and opportunities.
Leveraging Data in Financial Services to Meet Regulatory Requirements and Cre...Perficient, Inc.
Regulators have increased their scrutiny on the financial services industry in recent years and have levied fines against banks of all sizes – fines that have reached into the billions of dollars.
Because of this, the financial services industry is focusing considerable time and expense on capturing data to meet regulatory requirements in reporting, risk management, and compliance. Gathering, enhancing, and reporting the required data from multiple applications to meet regulatory demands is a significant challenge, and firms often address these data challenges as one-off projects with the objective of complying with a single regulation rather than improving risk management overall. Mergers and acquisitions further complicate these efforts by increasing the number of systems that information needs to be pulled from.
Meanwhile, revenue-generating exercises that could benefit from the availability of better client and market information often go unfunded due to an over-arching focus on regulatory compliance.
Rather than structure your data project as a tactical approach to meet regulatory requirements, learn how your data investment can drive true cost savings, fine avoidance, revenue creation, and competitive advantage.
This event promises:
• An experienced point of view on current regulatory, compliance and anti-money laundering issues that financial institutions are facing.
• Pros and cons of tactical versus strategic approaches to meeting regulatory requirements, specifically around data governance,
• Examples of how you can leverage data governance to drive compliance as well as competitive advantage.
A Business-first Approach to Building Data Governance ProgramPrecisely
Traditional data governance programs struggle to make the connection between critical policies and processes and its impact on business value and results. This leaves data management and governance practitioners having to continually make the case for data governance to secure business adoption.
Watch this on-demand webinar to learn about the proven methods to identify the data that matters, connect governance policies to business objectives, and quickly deliver value through the life of the program.
How Customer Experience Drives Digital TransformationPerficient, Inc.
Today, you have the ability to connect customer insights with digital technologies to transform the customer experience and deliver significant business value.
The best customer experience is one that occurs across the entire lifecycle — from unknown prospects to existing and highly profitable customers.
Customer experience spans all channels from mobile to social to in-store promotions, and when executed effectively unifies a brand’s touch points into a cohesive, differentiated experience.
Our second session in Perficient’s Digital Transformation webinar series covered:
-What customer experience is, and why it drives digital transformation
-How to plan for customer experience within the context of your digital transformation initiatives
-Highlights and case examples from industry leaders in customer experience
-How to define maturity levels to help you assess your organization's customer experience – strengths, gaps and outline next steps
DAMA Australia: How to Choose a Data Management ToolPrecisely
The explosion of data types, sources, and use cases makes it difficult to make the right decisions around the best data management tools for your organisation. Why do you need them? Who is going to use them? What is their value?
Watch this webinar on-demand to learn how to demystify the decision making process for the selection of Data Management Tools that support:
· Data governance
· Data quality
· Data modelling
· Master data management
· Database development
· And more
Navigating data strategy is difficult, there are entire books and careers focused on the topic.
For the rest of us that are in need of quick consumable advice, here's a flywheel that articulates the high-level approach our teams are using to create exponential data value for products.
Improve ROI and Productivity with Content Cleansing and Enterprise SearchPerficient, Inc.
80% of information growth today is in unstructured content and many companies are looking for ways to help identify and manage strategic records, satisfy stringent regulations, reduce the amount of content stored and increase employee productivity.
SharePoint Online has grown up. The new release, available with Office 365, Office 365, includes a wide variety of improvements and new features. SharePoint Online can help you share your work and work with others, organize your projects and teams and discover people and information.
This presentation takes a look at the new SharePoint Online, including:
• New features designed for the cloud
• How these new features equate to increased scale for larger companies
• How social business and Yammer fit into the equation
This presentation gives an overview about the business rationale for customer data management, about current challenges and the state-of-the-art. It was given at the 9th CC CDQ3 workshop organized by the Institute of Information Management at the University of St. Gallen. The workshop took place on June 21, 2012, in Mainz, Germany.
Whether you've already implemented a clinical trial management system (CTMS) or are in the process of evaluating one, there are several commonly-requested system enhancements that can help streamline your team's operations.
Perficient’s Param Singh, director of clinical trial management solutions, discussed the top 5 CTMS enhancements requested by clients:
-Advanced investigational product tracking
-Electronic signatures on trip reports
-Protocol progress reports
-Protocol expenses
-Site selection
The webinar included a live demonstration of several enhancements.
How to Build Data Governance Programs That Last: A Business-First ApproachPrecisely
Traditional data governance initiatives fail by focusing too heavily on policies, compliance, and enforcement, which quickly lose business interest and support. This leaves governance leaders and data stewards having to continually make the case for data governance to secure business adoption.
In this introductory session, we will share the core components of a business-first data governance approach that promotes organizational adoption, lays the foundation for data integrity, and consistently delivers business value for the long term.
Fueling Enterprise Data Governance with Data QualityPrecisely
The point of data governance is not data governance.
At its core, a comprehensive data governance program aims to produce better business outcomes based on trusted data. To achieve this, a strong foundation of high-quality data is essential.
Join our on-demand webinar & demo to explore:
- The integral relationship between data governance and data quality
- Must-have capabilities of an operational data governance solution
- Benefits of integrated data quality in action
Capacity Management Maturity: A Survey of IT ProfessionalsPrecisely
Implementing or maturing a Capacity Management process takes executive buy-in, proper planning and the tools to make it possible – plus it helps when you get to enjoy a significant return on investment from the process! Based off the results of our Capacity Management Maturity Assessment survey, we learned that organizations willing to make minor changes in their capacity management processes can reap major benefits.
View this webinar to learn the full results of the survey along with key indicators of capacity management maturity such as:
• How your organization captures key component level capacity metrics
• Where capacity reports are available and how they are generated
• If your organization stores performance and capacity data centrally in a CMIS
– Implementation of a Population Health and Quality Reporting System for FQHC...SMC Partners, LLC
The CT Regional Extension Center, in conjunction with the FQHCs in CT, is implementing popHealth®. popHealth® is open source software that will be used for population health improvement and Quality reporting. This presentation is an overview of the project. This was presented at Connecting Health for Michigan Conference June 2014 by Jackie Mulhall, eHCT.
Presentation I put together while at Business Objects where I spearheaded the development of the Business Intelligence Competency Center practice and service offering.
Business Analytics Competency centre: A strategic Differentiator BSGAfrica
Analytics industry trends and how they relate to the Insurance sector, highlighting the importance of recognising the Customer Lifetime Value (CLV) over the immediate revenue-generation potential of each customer. Steven Ing spoke about data as a strategic business asset, and the importance of recognising it as such. Additionally, he commented on the significance of developing an internal strategic team of experts, with a specific focus on facilitating and promoting the use of analytics to achieve business objectives across the enterprise.
In modern project management, the specific tasks that fall to the PM Center of Excellence varies from organization to organization. However, there are trends and best practices that define the high-level function of the COE in the Project or Program Management Office. In this complimentary one-hour webinar, Cadence Vice President and COO Connie Plowman will provide a framework for where to begin building your own Project Management Center of Excellence today.
Quanta-HIS is web-based hospital information management software system from Birlamedisoft, demo of nurse module ,A software company provides hospital management software, healthcare software, blood bank management software, Laboratory management software, clinic management software, ophthalmology management software, HIS software solutions, diagnostics centre management Software, Web based HIMS system, LIMS management software, HIMS management software.
Strategic Application of IT for Performance Improvement in hospital industry_...DrDevTaneja1
Hospital industry has been laggard in using IT tools to improve Performance Management.
The hospital industry must move beyond Transaction Reporting HMIS to Performance Improvement Tools like Visual Analysis Business Intelligence
Hospital industry must use IT spending as a Strategic Resource to optimize business outcomes & productivity
Engage Patients, Reduce Manual Processes and Drive Key Insights with Interope...Perficient, Inc.
Information is the cornerstone of healthcare organizations, and those that can transform data into key insights have a competitive advantage. Yet, information that is stored in separate, disconnected silos makes it challenging to strategically generate business intelligence, leaving business leaders to make decisions on intuition rather than hard data.
Communication between systems is paramount, and despite industry standards such as EDI/X12, HL7, and CDA, information delivery is not effective. Interoperability is a key component to effective communication because it provides the right information at the right time to the right people, engages patients and reduces manual interactions. Perficient looks at system integration challenges from business architectural perspectives and applies technology to address them.
In this webinar, we demonstrated:
The importance of data and business processes to leverage information
The importance of governance throughout the enterprise and program lifecycle
Real world use cases where IBM technology solved complex integration problems
Perficient’s multi-tiered approach to help guide successful business outcomes
IBM Healthcare Business Analytics solutions including Cognos, TM1 and SPSS. How healthcare challenges are met and costs are optimized through the use of Data Visualizations, Performance Management, and Predictive Analytics.
Learn How Health Plans are Using Salesforce.com to Navigate a Rapidly Shiftin...Perficient, Inc.
Learn how Perficient is helping leading health plans deploy Salesforce to:
Quickly respond to evolving regulations and health plan requirements
Decrease costs while delivering improved services
Deliver better sales rep-to-client experiences in a secure, yet flexible, environment
We also share how Perficient helped a well-known helath plan company:
Define an integration strategy for data residing in disparate systems
Improve data quality, automation, sales processes, and performance measurements and metrics
Configure and implement Salesforce to reduce costs and improve processes
An Introduction to Business Intelligence for HealthcarePerficient, Inc.
BI is rapidly advancing as a tool for getting the right information to the right people at the right time, streamline processes, and ultimately drive better interactions with patients, members, physicians, and partners. Join Perficient as Health BI Practice Manager, Mike Jenkins, discusses:
The Basics of Business Intelligence
BI Concepts and Definitions in the Healthcare Industry
The BI Maturity Model
This is an insightful introduction to business intelligence for healthcare.
Part 2 - 20 Years in Healthcare Analytics & Data Warehousing: What did we lea...Health Catalyst
Lessons learned over 20 years. This time we focus on technology lessons learned from experience at Intermountain Healthcare, Northwestern Medicine and Cayman Islands Health Authority
Enhance Patient Care With Enterprise Healthcare Software Development ServicesTaction Software LLC
Taction’s Healthcare IT experts help you create compliance based value-driven healthcare software solutions to accelerate innovation in cutting-edge healthcare technology projects. Our Healthcare IT solutions follow the robust delivery model that enable businesses to leverage the latest technology to enhance wellness and improve patient care. With our customized solutions, we have the capacity and competence to match your technology needs to automate Healthcare Clinical processes, Billing Reconciliation, CCD / ICD / CPT coding and mapping, Appointment Scheduling and Reminder Management, Lab Integration, Pharmacy Integration, Hospital and Clinics Integration sharing real-time appointment, clinical and billing information. Whether you are in need of healthcare software solution or just looking to augment a team of skilled developers, our experts help you to drive business performance throughout your organization.
20 Years in Healthcare Analytics & Data Warehousing: What did we learn? What'...Health Catalyst
The enterprise data warehouse (EDW) at Intermountain Healthcare went live in 1998. The EDW at Northwestern Medicine went live in 2006. Dale Sanders was the chief architect and strategist for both. The business inspiration behind Health Catalyst was, in essence, to create the commercial availability of the technology, analytics, and data utilization skills associated with these systems at Intermountain and Northwestern. Lee Pierce assumed leadership of the Intermountain EDW in 2008. Andrew Winter assumed leadership of the Northwestern EDW in 2009, and transitioned leadership of the EDW to Shakeeb Akhter in 2016. This webinar is a fireside chat among friends and colleagues as they look back across their healthcare IT decisions to answer these questions:
What did we do right and what did we do wrong?
What advice do we have for others in this emerging era of Big Data?
What does the future of analytics and Big Data look like in healthcare?
Healthcare IT has a last mile problem. Use of new clinical systems is being mandated, often at the expense of effectiveness and efficiency. The challenge is balancing the implementation of these new requirements with the need to optimize workflow for doctors and nurses. Learn how increasing the usability of clinical systems will result in increased productivity, improved clinician satisfaction, and improved patient care.
Career Development Programmes for Digital Health Practitioners (For Individuals)NUS-ISS
Specially designed for future Digital Health Practitioners, this session is for individuals (PMEs) who wish to know more about the Industry Transformation Programme landscape. We provide an overview of all NUS-ISS career development schemes and pathways.
We will also deep dive into the specific programme modules in detail.
The resume of Doug Pearce which highlights numerous accomplishments in the Healthcare data space, with a focus on automation and process improvement. Utilizing the Microsoft Power Platform stack, applications, reports and automated routines standardized, connected and advanced the knowledge and decision making abilities of multiple teams.
Similar to Learn How ProHealth Care is Innovating Population Health Management with Clinically Integrated Insights (20)
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year.
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they are preparing for it. The results are fascinating, and we’ve distilled them into clear actions you can take right now to adapt and prepare for a very different 2020 holiday season.
In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discussed:
How marketers have already adapted and where they see the most opportunity moving forward
What will be different this holiday season and how to adjust your strategy accordingly
Ways to identify and meet changing customer expectations, wants, and needs
How to determine if your priorities or investments should change
What actions you can take right now to be successful
Transforming Pharmacovigilance Workflows with AI & Automation Perficient, Inc.
Medical information call centers have an opportunity to transform the way they capture, code, and analyze adverse events (AEs) and product quality complaints (PQCs) with artificial intelligence (AI) and automation.
The use of such innovative technology improves data quality and consistency, compliance, and operational efficiency. It helps reduce the frequency of your pharmacovigilance (PV) operations resources going home, saying, “I have more to do at the end of the day than I did when I started."
Our one-hour, on-demand webinar shows you how you can use AI and automation to turbo-charge your end-to-end PV system. Use cases and demonstrations will include:
Analyzing safety data
Auto-coding verbatim terms to official medical dictionary terms
Auto-creating an AE case in your database
Converting speech to text
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Oracle Strategic Modeling Live: Defined. Discussed. Demonstrated.Perficient, Inc.
The only thing certain about forecasting in a volatile economy is that the future is unpredictable. Historically, organizations have effectively utilized statistical techniques for short-term business planning, but leveraging actuals no longer allows us to predict the future. The ability to be prepared, responsive, and agile under these conditions is becoming a crucial success factor. Oracle Strategic Modeling can help you better navigate change to cope with uncertainty.
If your CFO’s questions regarding earnings, liquidity, and cash flow are unceasing and far-reaching, watch our on-demand webinar for a deep dive into strategic modeling. We modeled real-world scenarios to show how you can:
Quickly and easily develop a hierarchical model of your business
Leverage multiple pre-built functions to forecast key performance drivers
Provide transparency on forecasted financials via audit trail
Utilize goal seek to set financial targets and estimate the financials drivers necessary to achieve it
Perform sophisticated “what-if” analysis via simulations to improve the accuracy of your forecast
Use built-in dashboard functionality to deliver powerful reporting capabilities
While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
WHODrug Koda, developed by Uppsala Monitoring Centre (UMC), is an automated coding service, which uses artificial intelligence (AI) to automate the coding of drug names and ATC selections, improving consistency and operational efficiency. It can also be used to accelerate dictionary upgrades, including the transition from WHODrug B2 format to B3.
Through API (Application Programming Interface) web services, the coding engine can be integrated with custom or off-the-shelf drug safety, medical coding, or data management systems.
In this webinar, Perficient and UMC discussed WHODrug Koda and how you can integrate it into your medical coding activities.
Preparing for Your Oracle, Medidata, and Veeva CTMS Migration ProjectPerficient, Inc.
There are multiple reasons why companies migrate to a new clinical trial management system (CTMS). Still, the two most common are mergers and acquisitions (i.e., CTMS consolidation) and the desire to switch CTMS vendors. Regardless of the reason, many of the best practices, processes, and tools are the same.
In this webinar, we looked at the migration approaches taken across several case studies. You’ll come away with an understanding of:
Pros and cons of each CTMS migration method
Types of migration tools, including APIs, ETL tools, and adapters
Approximate timelines and costs associated with each migration method
The topics discussed in this webinar can be applied to any CTMS migration project, whether you’re moving to or from Oracle’s Siebel CTMS, Medidata’s Rave CTMS, and Veeva’s Vault CTMS.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Cardtronics, the global leader in ATM deployment and management, decided to retire its on-premises Hyperion solution to gain the operational efficiencies, features, and functionality provided by a best-in-class cloud solution.
Cardtronics chose Oracle EPM Cloud including Financial Consolidation and Close, Planning, Management Reporting, Account Reconciliation, Enterprise Data Management, as well as Oracle Analytics Cloud.
In this video, project owner Richard Ng, director, financial systems, Cardtronics, discusses the migration to Oracle EPM Cloud including:
Multi-release 18-month deployment schedule across multiple countries
Benefits of a global Chart of Accounts for ERP and EPM
Seamless integration across ERP Cloud, HCM Cloud, and EPM Cloud
Preparing for Project Cortex and the Future of Knowledge ManagementPerficient, Inc.
Microsoft has turned traditional enterprise content management on its head with its recent announcement of Project Cortex.
Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, content, and people and delivers it in the apps you use every day – Office, Outlook, and Teams.
This webinar examined Project Cortex in more detail, including:
• What is Project Cortex?
• Why is Project Cortex different than other knowledge network projects previously introduced?
• How does incorporating AI and automation change the game?
• What is possible with Project Cortex?
• What can you do to prepare?
Utilizing Microsoft 365 Security for Remote Work Perficient, Inc.
With an increasingly mobile workforce, and the spread of shadow IT, the rapid rise of cybercrime - companies must find unique ways to effectively manage their sprawling SaaS portfolio.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
3. • Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Cleveland,
Columbus, Dallas, Denver, Detroit, Fairfax, Houston,
Indianapolis, Los Angeles, Minneapolis, New Orleans, New
York City, Northern California, Philadelphia, Southern
California, St. Louis, Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,100 colleagues
• Dedicated solution practices
• ~90% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
4. BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
6. Strategic Business Consulting
Project Management
Information
Exchange
BI & Analytics
HIPAA 4010/5010 &
ICD-10 Compliance
System
Interoperability
Connected
Health
Technical Consulting
Knowledge Transfer & Delivery
Healthcare Solution Offerings
8. Introduction
• Christine Bessler, PMP
CIO / VP of Information Technology
ProHealth Care
- Responsibility over information systems, telecommunication,
informatics (business and clinical) and project management office
- Involved in many professional and charitable organizations
- Serves on several boards involved in employee assistance and
promoting technology in healthcare
- Contributes as a mentor and educator in teaching opportunities to
students and other professional networks focused on topics on her
expertise in technology, governance, strategic planning, and project
management
- Has developed accredited courses on the topics of change
management, as well as portfolio and project management
9. Introduction
• Juliet Silver, MBA, FCMI, PMP
Director, Healthcare Strategic Advisory Services
Perficient, Inc.
- Healthcare Analytics Strategist and Management Consultant
- Supports ProHealth Care and other clients with guidance on BI
program leadership, establishing the Data Governance framework,
and creating the roadmap to operationalize the BICC
- Specializes in the development of strategic roadmaps and
implementation plans for providers, with specific focus on data
warehousing, clinical data models, healthcare business
intelligence and data analytics
10. Agenda
• Introduction
• An Innovative Approach
• The Result and Solution
• ProHealth’s Journey
• Risks and Lessons Learned
• BI Program
• Data Governance
• Business Intelligence Competency Center
• Q & A
11. AN INNOVATIVE APPROACH TO
POPULATION HEALTH
MANAGEMENT
Christine Bessler, CIO, ProHealth Care
12. ProHealth Care Overview
• Community-focused healthcare system
• Regionally focused IDN in Waukesha, WI
• 15 primary care facilities, 3 hospitals, home health care, hospice
services, long term care and senior residence communities, health and
fitness center
• Not-for-profit organization
• 1000 physicians and 4800 employees
• Attested to Meaningful Use Stage 1 for hospitals and physicians
• Attained Stage6 designation on the HIMSS Analytics EMR Adoption
Model (EMRAM)
13. An Innovative Approach to Population Health
Management
Why Innovative?
• ProHealth Care is the first to use Epic’s Cogito data
warehouse in conjunction with the Microsoft BI stack to
manage population health
• ProHealth Care is the first health care system to use
Epic’s Cogito data warehouse in a production
environment
14. The Result
• Physicians can easily identify gaps in care
• Physicians have analytics tools to enhance preventive
care and the management of chronic diseases
15. The Solution
• Providers and/or their administrator(s) can assess the system only via supplied
credentials and secure login process which ensures the confidentiality of the
Protected Health Information (PHI) contained within the system
• Upon login, users must specify parameter values to run their report(s), including
provider specialty, provider name and measurement period month
16. The Solution
• After selecting the desired report parameter values, the physician performance profile is
displayed for the user. Measure are arranged by domain (e.g. Access, Administrative, Community
Benefit, Safety, Satisfaction, etc.) to assist in report organization and comprehension.
• Key report elements include:
• Metric-specific performance targets, total metric population, and specialty average
and rank
17. The Solution
• Some metrics allow users to drill-down on their performance to display patients with
gaps in care that require additional action or documentation during the selected
measurement period. These are displayed via underlined hyperlink.
• Users can click those hyperlinks to get their list of patients that are in that particular metric:
19. • Derive increased enterprise information value from existing
investments in EPIC EHR
• Enhance the level of clinical integration
• Address population health initiatives and proactive care management
of chronic conditions
• Provide data collection, measurement and analysis for ACO measures
Key Objectives
20. Business Challenges
• Initial challenges on the business side:
• Unable to monitor quality measures for ACO in a timely fashion
• Unable to monitor operational data in a timely fashion
• Inability to properly determine the cost of care (by business unit,
physician, etc.)
• Lack of personnel and funding
• Centralized model supporting report creation not sufficient
• Lack of decentralized reporting tool expertise within the various
business units
• Scope and competing priorities
• Need to align with key business initiatives/strategic plan
• Siloed culture
• Limited collaboration
21. Clinical Challenges
• Initial challenges on the clinical side:
• Data Use
• Information not actionable due to timeliness of data availability
• Workflow/Process
• Various Epic workflows not implemented
• Processes not always aligned with best practices
• Documentation
• Inconsistency in data and terminology causing confusion by providers
22. Technology Challenges
• Initial challenges on the technology side:
• Integration
• Clinical, operational and financial data not integrated
• Excessive manual touch points
• Data Integrity
• Mistrust of data
• Data definitions need to be defined, agreed and socialized
• Assessment of current tools
• Various best-of-breed still being utilized
• Multiple clinical systems (Epic, Centricity, McKesson, “homegrown”)
• Multiple reporting tools (Workbench, Crystal, Deski, Webi, Excel)
• Epic EHR not fully utilized
• Lack of standardized delivery platform
• Resources
• Skillsets not aligned with current needs and priorities
23. The Strategy
• Establish organizational commitment to develop an Business
Intelligence Strategic Roadmap and Implementation Plan
• Engage a national systems integrator to facilitate strategy development
and support implementation
• Implement the plan in a phased approach
24. The Focus:
Analytic capabilities
Data governance
Business Intelligence Competency Center
Organizational change management
Reference architecture & technical foundation
Data foundation
Plan and Roadmap for Enterprise BI, Data Warehousing and Data Governance:
Improve enterprise accessibility to trusted data, ensuring data quality, and establishing
confidence in the data for improved business performance
Translate complex BI Program and Data Governance vision and strategy into
manageable, phased deliverables
Establish the enterprise BI technical foundation and reference architecture
Realize transformational enterprise information management, cultural change
management and organizational readiness
GOVERNANCE
CHANGE
MANAGEMENT
BI COMPETENCY
CENTER
TECHNICAL
FOUNDATION
DATA
FOUNDATION
ANALYTIC
CAPABILITIES
BI Strategic Plan
25. Plan Inputs and Drivers
• Rapid time to market to provide PHC and ProHealth Solutions (our
ACO) with the necessary data for the needed quality metrics
• Leveraging resources and integrating services between PHC and PHS
• Leveraging existing technology infrastructure and tools
• Ability to extract information from non-Epic source systems (e.g.,
claims data, Press Ganey, etc.)
• Ability to integrate operational, financial and clinical data into one data
warehouse and report from a single source
• A system that is flexible and scalable to promote the ability to adapt to
changing requirements over time
• A security framework which enables secure and appropriate access to
the reports and analytics
26. Key Requirements
Requirements:
• Initial priority was to address ACO analytical and reporting
requirements
• Implementation timeline completion within six months
• Minimize cost – look for most cost-effective approach
• Enable expansion of analytical and reporting capabilities for future
priorities
27. ACO Requirements
• 33 required quality measures that are part of the quality
performance standard, including:
• Consumer Assessment of Healthcare Providers and Systems
(CAHPS) patient experience survey measures
• Claims-based measures
• Electronic Health Record (EHR) Incentive Program measure
• Required Group Practice Reporting Option (GPRO) web interface
quality measures
• Required for purposes of ACO participants earning a Physician Quality
Reporting System (PQRS) incentive under the Medicare Shared Savings
Program
• Physician profiles to enable monitoring of screenings and care
interventions
29. How We Made Our Platform Choice
Considerations:
• Could we leverage Epic’s Cogito DW model?
• What technology platform was needed (wanted to leverage existing
investments in technology)?
• If using Epic’s Cogito DW, how dependent would we be on Epic for
future development?
• Would we have real-time reporting?
• What was the time to value proposition?
• Would we have access to historical data?
• What were the implementation and annual costs?
30. How We Made Our Choice
Comparison of Options Considered:
Option 1 Option 2 Option 3 Option 4 Option 5 Option 6
Full Cogito +
custom
clinical
repository
Full Cogito +
packaged
solution
Partial Cogito
+ custom
clinical
repository
Partial Cogito
+ packaged
solution
Custom EDW
+ custom
clinical
repository
Packaged
solution for
clinical
repository
Leverage Epic's Cogito Yes Yes Yes Yes No No
Database Platform
MS SQL Server
2012 required
MS SQL Server
2012 required
MS SQL Server
2012 required
MS SQL Server
2012 required
Databased
platform
independence
MS SQL Server
2012 required
Epic dependency High High Medium Medium No No
Near Real-Time Reporting No No No No No Yes
Time to Value High Risk High Risk Medium Risk Quick Win High Risk Quick Win
Historical Data Yes Yes Yes Yes Yes No
Implementation Cost 5M 5M 6M 5M 11M 5M
Annual Costs <20K 550K <20K 550K <20K 750K
Narrowed options
31. How We Made Our Choice
Criteria
MS Stack
Solution
QlikTech
QlikView
SAP BI
Dashboards Tableau Tibco Spotfire
Cost of initial purchase and
maintenance Low Medium High Low Medium
Do we currently own it Partially No No No No
Can current IT Infrastructure
Support it Yes No Yes No No
Scalability Good RAM Limited Good Good Hardware Limit
Hiring related skill set (BA and
Report Writers) Moderate Difficult Moderate Difficult Moderate
Options Considered for Visualization Tools:
Narrowed options
32. How We Made Our Choice
Options Considered for BI Suite:
Narrowed options
Criteria MS SQL 2012
Business
Objects
(SAP) Oracle OBIEE IBM Cognos
Cost of initial purchase and
maintenance Medium Medium High High
Do we currently own it Yes Yes No No
Can current IT Infrastructure
Support it Yes Yes No No
Scalability Good Better Best Better
Hiring related skill set (BA and
Report Writers)
Relatively
Difficult Available Available Available
Supports Self-Service Reporting Average Best Better Better
NOTE: Considered other standard BI Suits like Microstrategy, SAS, etc.
and ruled them out.
33. How We Made Our Choice
Options Considered for Database Technology:
Selected option
Criteria MS SQL 2012
MS SQL
2008r3 Oracle 11g IBM DB2
Cost of initial purchase and
maintenance Medium Medium High Very High
Do we currently own it Yes Yes 10g No
Can current IT Infrastructure
Support it Yes Yes Yes No
Scalability Good No Best Better
Adequate data storage
capability Good Worse Better Best
Hiring related skill set (DBA
and SA) Moderate Available Moderate Difficult
Available HL7v3 RIM data
model Feb. 2013 Yes Yes (costly) Yes
Visualization and data
discovery Yes No Yes Yes
In-memory database
technology Yes No Expensive Expensive
Proven technology No Yes Yes Yes
NOTE: Considered cloud solutions (Azure, Google etc) and appliances
and ruled them out.
34. Solution Defined Option 3
• Use Cogito DW first release as initial framework, but don’t wait on
future upgrades. Incorporate rest of Epic data elements, as needed
• Have ability to expand on DW model with Financial, Operational and
other data
• Consolidate PHS (ACO) transactional data into Cogito DW.
• Leverage existing technology
• Take moderate approach to cost, addressing speed-to-market
35. Business Value
• Use Cogito as the initial framework (lower cost of initial setup), but
allow expansion of data model for loading other sources
• No dependency on Epic upgrades to bring rest of data from Clarity
• Leveraged existing infrastructure technologies (database, visualization,
etc.)
• Able to deliver initial program within six months
• Quickest realization of ACO Quality Measures with lowest risk
• Minimal cost
37. Tools
Category Vendor Product
Data Warehouse
Model
Epic Systems Cogito
BI Reporting Microsoft SSRS
Data Integration (ETL) Microsoft SSIS
Presentation Microsoft SharePoint
Database Microsoft SQL Server
38. Risks
Leading Edge Technology (for ProHealth)
• Cogito Data Warehouse (CDW) not in production for
Epic at any location:
• Starting early
• Epic Systems assisting
• Phased approach
• SharePoint 2013 (initial introduction with 2013 BI Team
Deliverables):
• Augmenting team with SharePoint expertise
• Minimal risk
39. Risks
Leading Edge Technology (for ProHealth)
• New Skills Required (SSRS, SSAS, PowerPivot) will
require education of end users and IT – planning in
process:
• Consultants augmenting team with appropriate skills
• New additions to team (e.g., PowerPivot trainer, etc.)
• Dearth of data definitions and comprehensive data
integration (e.g., profile measures by specialty, etc.):
• Data elements in support of ACO metrics refined to smaller
subset
40. Lessons Learned
• Epic’s Cogito was in early stages of development:
• Gap analysis of initial Cogito data model unveiled critical missing
elements that needed to be built
• This took an extra few weeks of development that was unplanned
• Security needed on physician profiles was complex:
• Enabling practice managers to have access to providers profiles
required establishing new procedures for tracking provider to
manager relationships did not exist
• Building business glossary was daunting task:
• Organization not prepared for complexity in establishing common
definitions for initial data elements
41. Lessons Learned
• Enabling data dictionary was unplanned:
• Did not prepare for how to track metadata in support of DW tool
needed to be selected
• Budgeting for appropriate resources:
• Due to timing of implementation of BI program, organization did not
have time to appropriately plan for new roles needed (Data Quality
Manager, BICC Manager, etc.)
• Organization not prepared for time needed from data owners and
data stewards
42. OPERATIONALIZING THE BI PROGRAM,
DATA GOVERNANCE & BICC AT
PROHEALTH CARE
Juliet Silver, Director, Strategic Advisory Services, Perficient
Inc.
43. BI Roadmap Work Streams
Business Intelligence Roadmap
Data
Governance
BI Program
BICC
Technology
Foundation
Stakeholder Engagement
Release Master Plan Project and Program Management
Information Life-Cycle
Success Metrics
Communication Plan
Change Management
Governance Policies
Governance Charters
Data Quality Management
Plan & Quality Assurance
Audit, Logging and
Reporting
Master Data Management
Data Management
Classification and Metadata
Data Stewardship
Data Standards Data Architecture
Data Security
Governance Organization
Framework and Processes
Program Objectives
Organizational
Structure
Resources, Roles,
Responsibilities
Operational
Framework
Processes
Service Catalogue
Functions
Architectural Review
Board
Transactional Data
Foundation
Data
Integration/Distribution
Framework
Data Storage
Framework
Data Access Services
Information Delivery
Framework
Data Structure
Systems and Tools Recommendations
and Selection
Reference Architecture
Implementation
Release 1: Charter Domain Release 2
Refine Roadmap
Move to
Implementation
Phase(s)
44. October 31st Q1 2014 Q2 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015Q1 2014Q4 2013
PROHEALTH BUSINESS INTELLIGENCE ROADMAP (DRAFT)
Program
Governance
BICC
Stakeholder
Engagement
Release Strategy
Project Plan
Information Life-cycle
Analyze Phase
2 Report
Requirements
Huron Report
Release
Master Plan
Program Visual
and Narrative
BI SharePoint Site
Publish
Release
Master Plan
Draft Project
Plan
Update
Project Plan
Model Flow –
Part 1: ACO/
P4P
Model Flow –
Ad-Hoc
Requests
Deliver Phase 1 ACO/P4P Measures Deliver Phase 2 ACO/P4P Measures
Report Requirements | Development | Test | Release Report Requirements | Development | Test | Release Report Requirements | Development | Test | Release
Data Arch. | ETL | Quality | Classification | Bus. Glossary
Phase 2 Phase 3 Phase 4
Data Arch. | ETL | Quality | Classification | Bus. Glossary Data Arch. | ETL | Quality | Classification | Bus. Glossary
Communication
Plan
Comm. Plan
Framework
Publish
Comm. Plan
Socialize Phase
2 Release
Demo
Dashboards,
Report etc.
User
Feedback &
Champions
Project
Reporting
Project Plan
Phase
Updates
Project
Retrospectives
Project
Reporting
Project Plan
Updates
Project
Retrospectives
Project Plan
Updates
Project Reporting
Project
Retrospectives
Model Flow
Part 2: ACO/
P4P
Refine Model
Flow Phase 2
Refine Model Flow
Ad-Hoc
Align Comm.
Plan to Program
User
Training
Program
Status &
Phase 2
Emails,
presentations
Announcements
BI SharePoint Site
Socialize
Phase 3
Release
Demo
Dashboards,
Report etc.
User
Feedback &
Champions
User
Training
CohortCohortCohort
Socialize
Phase 4
Release
Demo
Dashboards,
Report etc.
User
Feedback &
Champions
User
Training
Program
Status &
Phase 3
Emails,
presentations
Announcements
BI SharePoint
Site
Program
Status &
Phase 3
Emails,
presentations
Announcements
BI SharePoint Site
Metrics
Develop Draft
Metrics/
Scorecard
Verify
Measures
Build System of
Measurement
Publish Program
Measurement
Model Flow
Phase 3
Refine Model
Flow Phase 3
Refine Model Flow
Ad-Hoc
Model Flow
Phase 4
Refine Model
Flow Phase 4
Refine Model Flow
Ad-Hoc
Policies
Classification and
Metadata
Data Stewardship
Data Architecture &
Security
Data Quality
Governance Framework,
Audit, Logging and
Reporting
Validated data set for self-
service
Human Resources
BICC Framework
and Process
Functions and
Service Catalogue
Tools/Platform
(Technical
Foundation)
ARB
Staff Key
Positions, Role
Definitions
Training &
Education
Support Release
Mgmt.
ACO/P4P
Business
Glossary Draft
Draft Policies Review, update, approve Publish Policies
Review ACO/
P4P Business
Glossary
Approve and
Publish
Glossary
Assign
Stewards for
ACO/P4P
Data
Governance
Workshop
Cogito
Technical
Metadata
Data Modelling
for extended
Model
Establish New
Classification
Priorities
Assign
Stewards for
Priorities
Develop
Stewardship
Guidelines
DQ Management Plan Draft
Update with
ACO DQ
Standards
Review with
Data Stewards
Revise and
publish DQM
Plan (1st Ed.)
Approve
ACO/P4P
Data Security
Deliver Phase 1 Data
Snr. Executive
Sign-Off
Review Policies
Revise and
publish policies
Iterate through
classification
priorities
BICC Mgr, DQ
Lead, Architect,
Testers, Support
& Training
Release Mgr,
Infrastructure,
Security, ARB
Training/
Education
Demand
Management
Quality
Assurance
User Support and
Help Desk
QA for ACO/
P4P
Modify Help
Desk System
SharePoint KM
and BI Reporting
Environment
Business
Glossary
Repository
Report
Developers,
Analysts
Demand
Management
Demand
Management
app.
Report
Request
Delivery
BI
Developers
Dataflow
and DQM
Reports
Repository
ARB Process
Metadata
Admin.
Protoyping
/ App Dev.
BI Dev.
BI Dev
Studio,
PowerPivot
Approve and
Publish updated
Glossary
Data Quality
Management
Workshop
Establish New
Classification
Priorities
Iterate through
classification
priorities
Approve and Publish
updated Glossary &
Metadata
Assign
Stewards to
Priorities
Perform DQM
Tasks
Document Data
Quality Assurance
Establish New
Classification
Priorities
Iterate through
classification
priorities
Approve and Publish
updated Glossary &
Metadata
Assign
Stewards for
Priorities
Perform DQM
Tasks
Document Data
Quality Assurance
Risk Register,
Audit and
Reporting
Issues and
Decisions
Information
Risk
Management
Risk Register,
Audit and
Reporting
Issues and
Decisions
Information
Risk
Management
Revise and
publish DQM
Plan (2ndt Ed.)
Metadata
Integration &
Data Standards
Risk Register,
Exception
Reporting
Issues and
Decisions
Information
Risk
Management
Revise and
publish DQM
Plan 3rdt Ed.)
SLA’s
Data
Architecture
Phase 2
MDM
Security
Architecture
Phase 2
Elaborate Phase
2 Technical
Requirements
Technical
Requirements
TBD
Elaborate Phase
3 /Ad-hoc
Technical
Requirements
Technical
Requirements
TBD
Elaborate Phase
4/ Ad Hoc
Technical
Requirements
Technical
Requirements
TBD
MDM Admin.
Master Data
Management
Phase 3 Data Architecture, Security
and MDM Review and Approval Phase 4 Data Architecture, Security
and MDM Review and Approval
Review and update Human Resources and Organization Chart
Review and update Framework and Processes
Review and update service catalogue
Phase 1
Solution
Architecture
Phase 2
Solution
Architecture
Solution & Enterprise
Information
Architecture
Information
Life-cycle and
Data Lineage
Solution & Enterprise
Information
Architecture
ProHealth Care Roadmap Work Streams
45. Data
Creation
Data
Storage
Data
Movement
Data
Usage
Data
Archiving
• Data Modeling
• Data Taxonomy
• Data Migration
• Data Storage
• Data Access
• Data Archiving
• Data Retirement
• Data Profiling
• Data Cleansing
• Data Monitoring
• Data
Compliance
• Data Traceability
DATA
STRUCTURE
DATA
ARCHITECTURE
DATA
QUALITY
• Data Privacy
• Data Retention
• DSP Data
Sharing
• Dealer Data
Sharing
• Data Ownership
• Data
Stewardship
• Data Policies
• Data Standards
• Data
Legalization
• Master Data
Management
• Reference Data
Management
• Metadata
Management
DATA
SECURITY
DATA
GOVERNANCE
MASTER DATA
& METADATA
Managing
Data
Data Governance & Managing Data
46. Data Governance Committee
• Chair and Executive Sponsor:
• Chief Innovation Officer
• Co-Chairs:
• Director, Performance Excellence
• Director, Business Intelligence
• Standing Members:
• CIO / VP of Information Technology
• Dir. Behavioral Hlth/Staffing, Hospital Division Directors
• Director, HIM
• Manager, Strategic Workforce Planning & HR Business
Intelligence
• Director, Business Development
• Director, Finance
• Medical Informaticist
• BICC Manager, Data Architect and Data Quality Lead will be in
attendance at Governance meeting, providing linkage back to
the BICC
• Ad Hoc Members:
• Additional data owners and data stewards attend governance
meetings, as needed, to discuss relevant issues
47. Data Governance Initiation
• Charter with scope, guiding principles, scheduled activities,
voting and decision rights
– Steering Committee and Data Governance Committee, informs
data strategy, prioritize work/project requests, address data
quality and information assurance concerns, approves business
metadata
• Policy Development
– Develops policies that encourage the desired organizational
behavior with respect to information security and data
classification, data quality and standards, life-cycle management
• Change Management, Stakeholder Engagement &
Communication
– Change Control, Visuals/Narrative, BI Demo Showcase
48. Data Governance Priorities
Examples of initial deliverables:
• Development of data governance policies
• Establish role of data stewards
• Ensuring that the data is properly defined and used
throughout the enterprise
• Development of business glossary and data dictionary
• Survey of power users and analysts to determine data
owners
• Training for appropriate end users (e.g., for executives,
data stewards, etc.)
• Development of Release Master Plan
• Development of Data Quality Management Plan
49. Data Governance / BICC
Data Governance
• Approve BICC estimates on Strategic requests
• Define Information requirements
• Control Change management process
• Define Data policies and standards
• Define Data Quality
BICC
• Manage Operational Resources
• Take decisions on day-to-day operational issues
based on Governance guidelines
• Approve Work group estimates
• Manage Work Group resource utilization
• Track and Complete demand request
• Make recommendations on technology/
processes/standards
50. BICC
• The (BICC) is responsible for promoting optimal use of business
intelligence across the organization.
• The BICC provides a central location for driving and supporting the
organization’s overall information delivery strategy.
• Staffed with representatives from the business and IT, the BICC
enables the organization to coordinate and complement existing
efforts, reducing redundancy and increasing effectiveness.
51. BICC Framework
Education & Support
Training, Development and
Implementation
Ad Hoc End User Support
Communication, Newsletters
and users groups
Advanced AnalyticsBI Program Management Data Stewardship
Intake & Prioritization
Requirements and Prototyping
Application Development
Business Metadata
Quality Assurance
Data Governance
Data Preparation
Data Mining
Statistical Modeling
52. BICC Priorities
Examples of initial deliverables:
• BICC role definitions
• Intake, Prioritization and Escalation process
• ‘Building and Maintaining Business Glossary’ training for data
stewards
• Ensuring that the data is properly defined and used throughout the
enterprise
• Selecting and implementing a tool to manage metadata
• Establishing the help desk and support function for BI related
issues
• Forming the DW and BI development team and executing on
operational requests and delivering Phase 1 requirements
• Developing prioritized requirements for a Release Master Plan
• Development of Data Quality Management Plan
55. Thank You!
For more information contact:
Christine Bessler
CIO / VP of Information Technology, ProHealth Care
christine_bessler@phci.org
Juliet Silver
Director, Healthcare Strategic Advisory Services, Perficient
juliet.silver@perficient.com
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