In honor of Robert M. Pirsig’s, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. We’re part of an AntiFrAgile organization if we’re measuring the right stuff. Are we measuring the right stuff? I’ll share some philosophy and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
How do you know you are delivering value pmi mn 3-19-18 with poll resultsDevJam
In honor of Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. Building off of the Agile Day conference topic of AntiFrAgile, we're part of an anti-fragile organization if we’re measuring the right stuff. Are we measuring the right stuff? How do you know? I’ll share some philosophy and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
How do you know you are delivering value lean meetup with polling resultsDevJam
Presented by Kevin Burns at the Lean Startup Circle MN Sept. 7, 2017. Kevin merged concepts from many influential authors into a group discussion regarding measuring value in our business environments.
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In honor of Robert M. Pirsig, we had a discussion on how to measure value (quality, impacts, and outcomes). We spend too much time looking for efficiency and not enough time figuring-out how to measure whether the features we're delivering are having a beneficial impact.
How do we know we're delivering value? Twin Cities Agile Meetup May 9, 2017DevJam
In honor of Robert M. Pirsig, Kevin gave a chautauqua on value, quality, and making a difference at the Twin Cities Agile Meetup Group meeting May 9th, 2017
How do you know you are delivering value minnebar13 - 4-13-18 with poll res...DevJam
In honor of Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. Piggy-backing on last year’s theme from the Twin Cities Agile Day, we’re part of an AntiFrAgile organization if we’re measuring the right stuff. Are we measuring the right stuff? How do you know? I’ll share some philosophy, thoughts, and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
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Join Andy in an interactive discussion that explores how we can remove the perverse incentives and provide healthier ways for teams to gain meaningful insights on the outcomes of their experiments.
We make decisions every day driven by cognitive biases designed to save time and energy. These mental shortcuts serve us well. Marketers have used this knowledge to build successful marketing strategies for many years. This knowledge can also be used to build engaging products. Behavioral design provides a model for thinking about forming habits and motivating users. Identifying these user stories are critical to build lasting products. They link core user needs with business outcomes. These ideas drive products such as Facebook, Instagram, and Twitter. In this talk, we’ll explore using behavioral design to build an engagement loop and better backlog. Iʼll share how to integrate these ideas into an Agile development process.
How do you know you are delivering value pmi mn 3-19-18 with poll resultsDevJam
In honor of Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. Building off of the Agile Day conference topic of AntiFrAgile, we're part of an anti-fragile organization if we’re measuring the right stuff. Are we measuring the right stuff? How do you know? I’ll share some philosophy and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
How do you know you are delivering value lean meetup with polling resultsDevJam
Presented by Kevin Burns at the Lean Startup Circle MN Sept. 7, 2017. Kevin merged concepts from many influential authors into a group discussion regarding measuring value in our business environments.
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In honor of Robert M. Pirsig, we had a discussion on how to measure value (quality, impacts, and outcomes). We spend too much time looking for efficiency and not enough time figuring-out how to measure whether the features we're delivering are having a beneficial impact.
How do we know we're delivering value? Twin Cities Agile Meetup May 9, 2017DevJam
In honor of Robert M. Pirsig, Kevin gave a chautauqua on value, quality, and making a difference at the Twin Cities Agile Meetup Group meeting May 9th, 2017
How do you know you are delivering value minnebar13 - 4-13-18 with poll res...DevJam
In honor of Robert M. Pirsig, author of Zen and the Art of Motorcycle Maintenance, let’s have a Chautauqua on quality and value how we’re measuring it. Piggy-backing on last year’s theme from the Twin Cities Agile Day, we’re part of an AntiFrAgile organization if we’re measuring the right stuff. Are we measuring the right stuff? How do you know? I’ll share some philosophy, thoughts, and experience to start our discussion. We’ll use a polling tool to make the discussion interactive, participatory, and allow you to share your stories and experience.
Velocity is one of the most commonly used – and abused – agile team metrics. Teams (and their stakeholders) often focus on “improving velocity” without either a proper consideration for root causes that impact velocity, or a holistic view.
Join Andy in an interactive discussion that explores how we can remove the perverse incentives and provide healthier ways for teams to gain meaningful insights on the outcomes of their experiments.
We make decisions every day driven by cognitive biases designed to save time and energy. These mental shortcuts serve us well. Marketers have used this knowledge to build successful marketing strategies for many years. This knowledge can also be used to build engaging products. Behavioral design provides a model for thinking about forming habits and motivating users. Identifying these user stories are critical to build lasting products. They link core user needs with business outcomes. These ideas drive products such as Facebook, Instagram, and Twitter. In this talk, we’ll explore using behavioral design to build an engagement loop and better backlog. Iʼll share how to integrate these ideas into an Agile development process.
A very interesting and enjoyable seeion with Pia and Piyul, knowing the mind-set of the people in a rural setup and how different it is from the urban society.
For more details read our blog :
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By the end of this workshop, participants will be able to answer the following questions:
a. What is critical thinking?
b. How can I use nonlinear thinking strategies?
c. What does it mean for me to apply logic to situations?
d. How do I know when, how, and why to think critically about a challenge?
e. What skills allow be to better evaluate facts and data?
f. How will thinking differently effect my decision outcomes?
g. How can I challenge my self to see alternate perspectives?
h. How can I increase my problem solving abilities?
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How to Create the Quizzes Your Audience Will Love – Qzzr/NUVI WebinarQzzr
Qzzr's Owen Fuller and NUVI's Bill Hoops sit down to talk quizzes in social media. The web's hottest form of content is showing no signs of slowing down, but are you coming up with the quiz social users can't help but take? This slide deck will address 10 actionable steps you can take to create the quizzes your audience is dying to take.
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During our conversation, we plan to:
Expose a hot content medium (quizzes)
Show how to drive social engagement and lead conversions with quizzes
Tell the story of the million dollar quiz
Get you started with some quiz concepts you can create today
Since everyone needs the right data to write the most effective quiz-content, attendees of this webinar will have access to a FREE 15 day trial of SEMrush Guru!
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What makes a great scrum team coach example with poll resultsDevJam
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A very interesting and enjoyable seeion with Pia and Piyul, knowing the mind-set of the people in a rural setup and how different it is from the urban society.
For more details read our blog :
Our ability to learn new ways to think is the power of human potential. We have to make choices about the types of thinking that we apply to a variety of different challenges. Critical Thinking is the act of examining a set of facts and analyzing and evaluating relevant information. We live in a knowledge based society, and the more critically you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias, which will provide you a better understanding of your environment.
This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life. Lastly, critical thinking skills will support your capacity to be innovative. Once you fully understand what it is, you can begin exploring what could be.
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b. How can I use nonlinear thinking strategies?
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e. What skills allow be to better evaluate facts and data?
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As the importance of a customer-focussed approach to business grows, so too does the need to conduct customer interviews, and feed the insights gained into product decisions. Customer interviews are a great way for eliciting and gathering customer pain points, needs, opportunities etc. Understanding how to carry out a good customer interview is critical to customer relationship and achieving desired business objectives.
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Qzzr's Owen Fuller and NUVI's Bill Hoops sit down to talk quizzes in social media. The web's hottest form of content is showing no signs of slowing down, but are you coming up with the quiz social users can't help but take? This slide deck will address 10 actionable steps you can take to create the quizzes your audience is dying to take.
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During our conversation, we plan to:
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Show how to drive social engagement and lead conversions with quizzes
Tell the story of the million dollar quiz
Get you started with some quiz concepts you can create today
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How do you know you are delivering value agile day twin cities 11-17-2017 with poll results
1. How do we know we’re delivering value,
quality, and having a beneficial impact?
Presented by Kevin Burns
@
Agile Day Twin Cities
November 17, 2017
@kevinbburns, kburns@sagesw.com
1
9. 9
Robert M. Pirsig September 6, 1928 – April 24, 2017
@kevinbburns, kburns@sagesw.com
10. 10
And what is good,
Phaedrus,
And what is not good –
Need we ask anyone to
tell us these things?
@kevinbburns, kburns@sagesw.com
11. 11
The place to improve the world is first in one's own heart and
head and hands, and then work outward from there. - Robert M. Pirsig
@kevinbburns, kburns@sagesw.com
12. Is value determined by delivery on time, on budget, and on scope?
Are they using everything we delivered?
12
Is the scope delighting the customer?
@kevinbburns, kburns@sagesw.com
13. Assumptions
Challenged?
3 things we wish were true
• Customers knows what they want
• Developers know how to build it
• Nothing will change along the way
13
3 things we have to live with
• Impact isn’t known until software is
used in production
• Developers discover how to build it
• Many things change along the way
@kevinbburns, kburns@sagesw.com
14. How transparent is
your org today?
Transparency leads to…
• Accountability
• Psychological safety
• Creativity
• Innovation
• Opportunity
• Ideas
14@kevinbburns, kburns@sagesw.com
25. Business resilience isn’t only about innovation and money, it’s also
about social and environmental responsibility.
Does society see us as having a socially redeemable pursuit?
Are we behaving ethically?
25@kevinbburns, kburns@sagesw.com
26. Building an ideal work environment
26@kevinbburns, kburns@sagesw.com
29. Didactic and binary
challenge
29
• Esthetic vs Classical
• Artistic vs Technological
• Subjective vs Objective
• Metaphysic vs Scientific
• Methos vs Logos (myth vs logic)
• Mind vs Matter
• Dialogue vs Rhetoric
• Plutonic vs Socratic
• 0 vs 1
@kevinbburns, kburns@sagesw.com
30. Quality is no longer The Problem…
Analysis is The Problem
The problem is with logic and rational thought.
In order to be able to reason, we need to be able to define things.
Without definition, we can’t reason.
If we can’t define Quality, we have a problem with Analysis.
30Zen and the art of motorcycle maintenance page 196. @kevinbburns, kburns@sagesw.com
31. What do you see?
Seven Habits of Highly Effective People - Stephen Covey
31@kevinbburns, kburns@sagesw.com
33. 34
Social economics and unconventional wisdom change the game.
@kevinbburns, kburns@sagesw.com
34. Is Quality subjective? Is Truth Relative? Are Facts
Alternative? Is News Fake?
35Zen and the art of motorcycle maintenance page205-223.
“Does this undefined ‘quality’ of yours exist in the things we observe?” they asked,
“Or is it subjective, existing only in the observer?”
Therefore, quality is just a fancy name for whatever you like.
Is what we like truly subjective or has it been programed by society?
Quality is neither subjective nor objective. If it’s defined by the Observer, where did
the observer get his/her thoughts…from society?
It’s monism. It’s above mind and matter.
@kevinbburns, kburns@sagesw.com
35. Are you purposely
injecting chaos into
your environment
to see how resilient
it is?
36@kevinbburns, kburns@sagesw.com
38. If I had an hour to solve a problem
and my life depended on the
solution, I would spend the first
55 minutes determining the
proper question to ask, for once I
know the proper question, I could
solve the problem in less than five
minutes.
Albert Einstein
@kevinbburns, kburns@sagesw.com
44. Indirect Feedback
Methods
• A/B Testing
• Progressive Testing
• Click-through rates
• Abandonment rates
• Conversation rates
• Net Promoter
• Social media
• 3rd party data (Nielsen, Gallup, LexisNexis, etc)
45@kevinbburns, kburns@sagesw.com
45. Be careful about
what you think
you’ve learned
• What people say they would pay, isn’t
what they would actually pay.
• What a user says they want and what
they actually need (or want) are two
different things.
• Users and buyers aren’t always the
same person.
• Users are very different (as are buyers)
• 70% of IoT innovation is stuck in POC
46@kevinbburns, kburns@sagesw.com
46. 47
It’s the unknown unknowns and
epistemic arrogance that kills
@kevinbburns, kburns@sagesw.com
47. 48
Can we learn from our experience and
focus on the signal in the noise?
Bad science is 70% behaviorally based
Half of all scientific research isn’t trust worthy
Lies – Damn Lies - Statistics
@kevinbburns, kburns@sagesw.com
48. Pirsig’s Scientific Method
1. State Problem,
2. Hypothesis cause of problem,
3. Design Experiments to test hypothesis,
4. Predict results,
5. Observed results, and
6. Draw Conclusions.
The real purpose of scientific method is to make sure Nature hasn’t
misled you into thinking you know something you don’t actually know.
49Zen and the art of motorcycle maintenance page 93. @kevinbburns, kburns@sagesw.com
50. 51
It is a puzzling thing. The truth knocks on the door and you say,
"Go away, I'm looking for the truth," and so it goes away. Puzzling.
- Robert M. Pirsig
@kevinbburns, kburns@sagesw.com
52. User, Customer, Client
Business
Valuable
Design Usable
Software EngineeringBusiness Sponsor
Technically
Feasible
Do you have the right balance to deliver Quality, Value, & Innovation?
Quality
Innovation
Value
@kevinbburns, kburns@sagesw.com
53. Do you have the right balance?
@kevinbburns, kburns@sagesw.com
56. How to measure anything – Douglas Hubbard
http://www.howtomeasureanything.com/
57@kevinbburns, kburns@sagesw.com
57. Measurement Basics
• A measurement is an observation that quantitatively reduces uncertainty.
• A good object of measurement is something that is clearly defined and it’s observable.
• Uncertainty is the lack of certainty: the true outcome/state/value is not known.
• Risk is a state of uncertainty in which some of the possibilities involve a loss.
• Much pessimism about measurement comes from a lack of experience
• Your problem is not as unique as you think.
• You have more data than you think.
• You need less data than you think.
• An adequate amount of new data is more accessible than you think.
Douglas Hubbard
@kevinbburns, kburns@sagesw.com
58. Select a measurement
method
59
To figure out which category of measurement
methods are appropriate for a particular case, we
must ask several questions:
1. Decomposition: Which parts of the thing
are we uncertain about?
2. Secondary research: How has the thing
(or its parts) been measured by others?
3. Observation: How do the identified
observables lend themselves to
measurement?
4. Measure just enough: How much do we
need to measure it?
5. Consider the error: How might our
observations be misleading?
@kevinbburns, kburns@sagesw.com
59. Conclusion
• Customers don’t always know what they want
• People don’t buy features they buy benefits
• The value you’re offering isn’t unique…it is evaluated in terms of it’s relationship
to what they already have, know or use (substitution cost)
• People will buy your product at a price commensurate with perceived benefits
received at a cost lower than your competitor or some other substitution cost
• Given this, how fast can you find-out whether you’re on the right track
@kevinbburns, kburns@sagesw.com
60. Questions
&
Next Steps
• How many of us know what
business/user outcomes and impacts
we’re trying to achieve?
• Do we have the right people and
metrics in place to evaluate our
progress as well as how successfully
we’re achieving the outcomes and
impacts we’re intending?
• Who want’s help creating some
objective measures?
61
@kevinbburns, kburns@sagesw.com