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How do UK students, researchers and academics use the Web? Caroline Williams Executive Director of Intute and Mimas Deputy Director Lisa Charnock Intute Communications Officer, Mimas
Overview ,[object Object],[object Object],[object Object]
[object Object]
Background ,[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object]
Key question… How do humanities researchers prefer to receive Mimas services? … by aggregated search facilities or by links to other Mimas services?
Focus group details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion process: Respondents kept research ‘diaries’ ahead of groups: used to prompt these discussions… Introductions and ‘ warm-up’ Outline and discussion of online research practices Discussion of Mimas: awareness, familiarity, individual services etc. Views on possible aggregation of services – prompted by interface mock-ups 1 2 Discussion of common frustrations, problems etc. 3 4 5
Typical research practices (1) ,[object Object],[object Object],[object Object],[object Object],“ I did one on ‘geography and the avant-garde’. Google Scholar was a bit useless – lots of stuff not related to it. Then I went to Web of Knowledge and geography journals and that was better.” “ At this stage I’m writing-up. I was trying to find a reference I’d included – missing dates. I looked up the library catalogue.” ,[object Object]
Typical research practices (2) ,[object Object],[object Object],[object Object],[object Object]
Commonly used resources / search engines (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Typical research practices – common themes: Mindmap Resources: General and Specialised – used for different purposes Importance of habit Habits deepen over time Importance of ‘search inside’ Some supervisor influence – especially early on Expectation of direct access online to resources, docs, journals etc. Lack of contact  / chances to refresh skills and range of resources used Postgraduate students: ‘private worlds’ Unsophisticated use of ICT No strong desire to change Little personalisation / saving / organisation of searches Constant anxiety about delivering new research Little awareness or usage of alerts (journals, articles etc.) (However…)
Common themes: Satisfaction with ‘research skills’  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Common themes: Many practices are habitual ,[object Object],[object Object],[object Object],[object Object],“ You fall into habits don’t you?...once you fall into a habit it’s difficult to break it.”
Common themes: Importance of ‘search inside’ ,[object Object],[object Object],[object Object],“ I really like Google Books – I find that very useful. Previews are really helpful.” “ Another alternative is to use the search inside feature on Amazon – especially Amazon.com.” “ Search inside is so useful.” “ I also use Amazon – it lets you see if the book is useful.”
Common themes: Relatively unsophisticated use of ICT ,[object Object],[object Object]
Common themes: Personalising and organising searches (1) ,[object Object],[object Object],[object Object],[object Object],“ I don’t like personalised homepages.” “… the hassle of setting it up.” “ I set it up a while ago but I stopped using it – I just ended up with garbage – hyperlinks everywhere.” “ I keep a record of the keywords I’ve used – that’s about it.”
Common themes: Personalising and organising searches (2) ,[object Object],[object Object],“ I can’t think of anywhere that would have everything I need. You’re only one click away with Google.” “ You create a list of your own databases that you use. I have six databases that I use most – some that I have open all the time.”
[object Object]
Background ,[object Object],[object Object],[object Object],[object Object]
Objectives: ViM – Specific objectives  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives: Web 2.0 – overall purpose of research… To understand how the HE communities interact with potential Web 2.0 approaches to the delivery of Intute services: if they will be used; how they could be used and what aspects are used for what purpose.
Focus group details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],General thoughts on and reactions to Intute  Intute Web 2.0 VIM Using the internet
Using the internet Internet and research skills training ,[object Object],[object Object],[object Object],[object Object],[object Object]
Using the internet Organising searches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using the internet Librarians’, PGs’ and academics’ thoughts on UGs ,[object Object],[object Object],[object Object],[object Object],[object Object],“ Typically they don’t get much guidance how to venture wider than their reading list.” (Librarian) “ It’s nice to get academics who will come to the class or will ask you to do a class just for them and their colleagues.” (Librarian)
Web 2.0 technologies: Understanding and familiarity ,[object Object],[object Object],[object Object]
Web 2.0 technologies: Appropriateness of adoption in education ,[object Object],[object Object],[object Object],[object Object]
Web 2.0 technologies: Appropriateness of adoption in education  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Web 2.0 technologies: Librarian community views ,[object Object],[object Object],[object Object],[object Object],[object Object]
ViM
Overview of common search practices ,[object Object],[object Object],[object Object],[object Object]
Overview of common search practices ,[object Object],[object Object],[object Object],[object Object]
Evaluating search results (1) ,[object Object],[object Object],[object Object],[object Object]
Evaluating search results (2) ,[object Object],[object Object],[object Object],[object Object],[object Object]
User ratings / reviews (1)  ,[object Object],[object Object],[object Object],[object Object]
Popularity ratings  ,[object Object],[object Object],[object Object],“ Hit rates don’t really add anything from an academic point of view, what one person finds useful has no bearing on anyone else.” (PG) “” Popularity is just another bit of information, it’s up to you whether you use it or not.” (UG) “ Hit rates can be misleading; most people know you have to be a bit careful with this type of information.” (UG)
What does this mean for online information services? ,[object Object],[object Object],[object Object],[object Object]

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How Do UK Students, Researchers and Academics use the Internet

  • 1. How do UK students, researchers and academics use the Web? Caroline Williams Executive Director of Intute and Mimas Deputy Director Lisa Charnock Intute Communications Officer, Mimas
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  • 6. Key question… How do humanities researchers prefer to receive Mimas services? … by aggregated search facilities or by links to other Mimas services?
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  • 8. Discussion process: Respondents kept research ‘diaries’ ahead of groups: used to prompt these discussions… Introductions and ‘ warm-up’ Outline and discussion of online research practices Discussion of Mimas: awareness, familiarity, individual services etc. Views on possible aggregation of services – prompted by interface mock-ups 1 2 Discussion of common frustrations, problems etc. 3 4 5
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  • 12. Typical research practices – common themes: Mindmap Resources: General and Specialised – used for different purposes Importance of habit Habits deepen over time Importance of ‘search inside’ Some supervisor influence – especially early on Expectation of direct access online to resources, docs, journals etc. Lack of contact / chances to refresh skills and range of resources used Postgraduate students: ‘private worlds’ Unsophisticated use of ICT No strong desire to change Little personalisation / saving / organisation of searches Constant anxiety about delivering new research Little awareness or usage of alerts (journals, articles etc.) (However…)
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  • 22. Objectives: Web 2.0 – overall purpose of research… To understand how the HE communities interact with potential Web 2.0 approaches to the delivery of Intute services: if they will be used; how they could be used and what aspects are used for what purpose.
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Editor's Notes

  1. Intute part of Mimas, Mimas stand cakes
  2. Mindset Me and Lis double act Extract the generic bits from the findings of the market research
  3. Some ideas