Embedding a Shift Left Culture in your Enterprise
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The Shift Lift scope has broadened during the Age of the Customer. As well as testing it brings other activities forward in the software development lifecycle to enable faster release cycles. For larger enterprises this can be a big cultural challenge. In this talk we will explore the new Shift Left and how you can get business stakeholder buy-in to set up your team for success and gain a huge return on the upfront investment.
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Embedding a Shift Left Culture in your Enterprise
- 1. Embedding a Shift Left Culture in Your Enterprise Gerald Bachlmayr - Technical Principal @ Contino Agile, DevOps and Testing Showcase 2020
- 2. 2 Agenda 01 | Introduction 02 | Shift Left - Why? 03 | Shift Left - How? 04 | Shift Left - What? 05 | Questions
- 3. Gerald Bachlmayr Technical Principal ● Background: ○ Software Engineering ○ Work experience in EUR, NZ & AUS ○ Industries: financial services, education, transport, government and others ● Focus Areas: ○ Transformations towards Cloud Native ○ Everything AWS - AWS Ambassador ○ Automation is part of the customer journey 3 bachlmayr Intro Why How What Q & A
- 4. Why Do We Need Shift Left?
- 5. Ford, RCA, GE, Boeing, P&G, Sony Shift Left - Why Do We Want It? 55 Intro Why How What Q & A Age of Manufacturing Mass manufacturing boost industrial powerhouses Age of Distribution Global connections made distribution easy Age of Information Connectivity benefits those who control information Age of the Customer Empowered buyers demand customer focus Toyota, UPC, K-Mart, CSX Microsoft, Google, Deli, Capital one Apple, Amazon, Spotify, Netflix 1900-1960 1960-1990 1990-2010 2010 - ?
- 6. DevOps Shift Left - An Evolution of Scope 66 2001 2020 Broader coverage (cross-functional teams) Data Democratisation CI/CD embeds Unit Tests and Integration Tests DevSecOps Intro Why How What Q & A
- 7. Shift Left - Previous Scope: Focus on Testing 77 How it works: ● Move activities in the delivery cycle to the left ● Link testing to requirements ● Start testing early Develop Build Test Measure LearnValidate Result: ● Detect defects early ● Measure it ● Learn → improve Intro Why How What Q & A
- 8. Shift Left - Scope: Age of the Customer 88 Measure LearnDevelop Build Test Release Deploy OperateValidateIdeateNeed Result: ● Streamlined business value generation ● Reduce frictions ● End-to-end approach: ○ Feedback ○ Measure it ○ Continuous improvement approach Intro Why How What Q & A
- 9. How Do We Establish a Successful Approach?
- 10. Shift Left - The Big Buzzword Bingo 1010 Measure LearnDevelop Build TestValidate Release Deploy OperateIdeateNeed Design Thinking Design Sprint DevOps DevSecOps SRE - SLI FinOps Governance Automation MLOps NoOps Continuous Improvement Working Backwards from the Customer SRE - SLA SRE - SLO Intro Why How What Q & A
- 11. How to get Started - Assess the Current State 1111 1. Assess current end-to-end-process: ● Bottlenecks ● Team hand-offs ● Collect data points 2. Identify strategy (mis)alignments: ● Did we get closer? ● Business flexibility 3. Identify Pain points across teams: ● Internal / external customers ● Operations, Security, Procurement ● Synergies Intro Why How What Q & A
- 12. How to get Started - Value Stream Mapping 1212 The creation of a holistic view of how work flows through entire systems Approve funding Team 1 Define requirements Team 2 Develop feature Team 3 Test feature Team 4 Release feature Team 5 Users notified LT = 3 days PT = 15 min LT = 2 days PT = 0.5days LT = 2 weeks PT = 1day LT = 1 day PT = 3 hrs LT = 1 day PT = 30 min Total lead time = 20 day Total process time = 15.75 hr CUSTOMER What is the total? % Business Idea Intro Why How What Q & A
- 13. How to get Started - Cross-functional Team 1313 1. Discovery Squad: ● Cross-functional team ● Full-time - focus on collaboration ● Pull model 2. Prepare your customer journey: ● Visualise your process ● Guide customers through process ● Question need of established tasks 3. Test your customer experience: ● Dry-run ● Collect feedback ● Measure & compare Alvin Security Architect Application Owner Software Engineer Technical Lead Data Engineer Intro Why How What Q & A
- 14. Challenges & How to Tackle Them 1414 Resource availability & new team: ● Top to bottom buy-in → escalation levels ● New cross-functional team → strong tech lead ● Agile coaching Not understanding the WHY: ● Clear picture of current & target state ● Anchor tasks to that picture ● Need for improvements Is this worth my investment? ● Customer feedback ● Metrics ● Opportunities → ROI Intro Why How What Q & A
- 15. What Do We Need To Do To Fail Fast And Pivot?
- 16. 16 A Shift Left Example - Design Sprint A Design Sprint is a 4-day structured process for rapidly solving big challenges, creating new products, or improving existing ones. It compresses potentially months of work into a few days. ThursdayWednesdayTuesday WHOLE GROUP Monday WHOLE GROUP Sketch Solutions Map the System Realistic Prototype Test with 5 Users! Draw a Storyboard Decide on a Solution Intro Why How What Q & A
- 17. Design Sprint - Example 1717 Current State: ● Sailboat exercise Opportunities: ● How Might We ● Mapping: ○ Actors ○ Business domains or areas ○ Tools Actionable outcome: ● Backlog ● Metrics GOAL/VISION WIND Helping team ANCHOR Delaying team ROCKS RISKS Intro Why How What Q & A
- 18. Get Ready for the Dry Run 1818 Target Process: ● Input ● People, Process, Technology ● Output Discovery Squad - Team structure: ● Technical Lead ● Application engineer ● Data engineer ● Security engineer Cross-functional SME: ● Validate outputs - e.g. risk assessment Intro Why How What Q & A
- 19. The Dry Run 1919 Guiding Principles: ● Dedicated team ● Collaboration is key ● Manage expectations During the Dry Run: ● Continuous feedback ● Customer survey ● Capture metrics ○ Duration for each phase ○ Elapsed time ● Update backlog Be pragmatic: ● Tools ● Process can change ● Update your backlog Intro Why How What Q & A
- 20. Summary 2020 People: ● Discovery Squad ● Top down buy-in Process: ● End-to-end ● Anchor to the ‘why’ Tools: ● Pragmatic approach ● Support the holistic view → Continuous improvement Intro Why How What Q & A
- 21. Questions?
- 22. Let’s Start the Conversation… contino.io continohq contino London london@contino.io New York newyork@contino.io Melbourne melbourne@contino.io Sydney sydney@contino.io Atlanta atlanta@contino.io
Editor's Notes
- Hi everyone and welcome to “Embedding a Shift Left Culture in your Enterprise”. Before we get started …. Age of Customer ------- 1 minute talk Hi - Gerald - TP @ Contino Focus on helping enterprises with customer journey See them struggling - adopt agile ways of working across the board. Age of Customer: Quality Security & regulatory Now - continuously new features → consider a lot at the beginning of the customer journey Get ready for a) new SL looks like b) how to embed it in your enterprise c) what you need to do to turn it into a success story. ---- Hi, I am Gerald and I work as a Technical Principal Consultant at Contino. In my role I focus on helping large enterprises on their customer journey. Too often can I see organisations struggling to adopt an agile way of working that enables a fast delivery. And because of that those organisations are wasting their time and money. We are now living in the Age of Customer. This means you organisation needs to focus on delivering to the customer The right quality While meeting security and regulatory needs And on top of that - the customer wants it now and that includes CONTINUOUSLY NEW features and improvement That means all required activities need to be considered at the beginning of your customer value chain: That includes testing, That includes security That includes procurement That includes data governance And many more aspects Do you think this is possible without moving everything to the Left? I don’t And this is why we will be talking about the New Shift Left and How you to embed it in your Enterprise. Get ready and join use for an awesome series of presentations.
- I want to go through what you can expect during the next 20 minutes We will start with ...
- https://drive.google.com/drive/u/1/folders/1-QlatpkOC2OOc8jLaFYQEWvvHhtvLgUK Minute: 9:08 Build a customer centric environment Massive change how the power shifts 120 years ago - manifacturing company had the power becasue they were selling in the domestic market, not much competition - people were rushing to buy Distro: some people might have been already around. Manifacturing - shifting from domestic markets. NZ - shift from domestic market to global - second hand car market - markets were open - trriffs were dropped - could buy a car for 1 or 2k Japan - said if you have a car older than 7 years old - you have to sell it - All 7 year old cars were sent to NZ - and sold at car auctions - because distributers had all the power Information: Companies having the data were in power - google, etc. Amazon last one of the big ones to entry Look at how they sold products and access new market → used that info to turn it into a customer experience Work out customer experience → has shifted again Customers: Want - Today - the customer has the power Who do you buy from - not always rational - Might be: Well sought after - follow up after a purchase Good recommendation Great usability Zoom in/out feature on a cataloge
- Timeline - testing: 2001 - First mentionings in 2001 - Shift-Left Testing 2005 - CI/CD embeds Unit Tests and Integration Tests Reference to Test Pyramid - Test Types 2015-2018 More focus on Security Testing 2018 - Realising - if we focus on the cycle only we are missing out on big opportunities 2020 - we know more TODO Front-door diagram Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market 2001 - First mentionings in 2001 - Shift-Left Testing 2005 - CI/CD embeds Unit Tests and Integration Tests Reference to Test Pyramid - Test Types 2015-2018 More focus on Security Testing 2018 - Realising - if we focus on the cycle only we are missing out on big opportunities 2020 - we know more
- 7min Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market
- However - does not cover the entire bigger picture Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market
- 5 minutes
- The creativity is bottomless - the sky is the limit: DevSecOps FinOps Governance Automation MLOps Continuous Improvement DevTestOps Shift Left is the New Shift Center SaasOps But how do we get any of those promised benefits? TODO: Conways Law
- Bottlenecks - resources or people need to wait for access to a system so they can initiate the process Hand-offs - waiting time.
- Key principles behind the framework are: Efficiency: provides a visual storyboard view of how work progresses from a request of some sort to fulfilling that request Customer Needs: Places the customer in a central position surrounded by a system relating to delivering customer value Holistic: It considers and accounts for all people, process and technology elements of this transformation Leadership: Provides means to define strategic improvements to the workflow Perspective: Focuses on the macro picture reducing the inclination to jump into the weeds and design micro-level improvements before entire work systems
- Operating: Shift Left continues Observability is code Measure it → metrics Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market Governance: FinOps GuardRails Again: everything is code Measure it Continuous Improvement - Feedback Loop Metrics Customer survey Team feedback - retro
- Cross-functional disciplines Data governance Compliance, Procurement Operations - e.g. SRE team Legal - depending on industry Pick 3-5 test applications: Low to medium complexity Measure it → metrics Continuous Improvement - Feedback Loop Metrics are your friend Governance: Top-down buy-in Buttom up delivery Feedback loops: Metrics Retros Collaborate: Full visibility Allocate Cross-functional disciplines Data governance Compliance, Procurement Operations - e.g. SRE team Legal - depending on industry Pick 3-5 test applications: Low to medium complexity Measure it → metrics Continuous Improvement - Feedback Loop Metrics are your friend Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market Shift Left promises are customer focused: Quick time to market More releases Streamlined delivery Quality insurance All of the above give us an advantage in a competitive market
- Thursday - up to 16 minutes now.
- 3 months!