Unyielding competition, flailing customer
attention and adverse market conditions
have made telco landscape quite volatile.The following white paper highlights
certain key programs that can bring
create the significant marketing impact
from a customer value perspective. The
focus of this white paper will be to
establish the rationale behind choosing
these programs and the impact that
they can produce.
PRM or CRM? The Right Choice for the Indirect Sales ChannelSeth Jacobsen
In this Executive Brief we will look at challenges that arise when companies use a Customer Relationship Management (CRM) system to manage their indirect sales process. We will also discuss how Partner Relationship Management (PRM), when implemented correctly, can be used to bridge the gap between vendors and their end customers by managing partner relationships during the first stage of the distribution strategy.
Service marketing- customer relationship managementsksbatish
customer relation management in service sector, the profitability segmentation of customers in service marketing, service marketing, the types of customers in various segmentation,
Industry 4.0: Technology Insights for Channel Program OptimizationSeth Jacobsen
The concept of Industry 4.0 – also known as the fourth industrial revolution – is mostly rooted in data, analytics, autonomous learning, and the Internet of Things. The impact of smart technology, however, is not limited to the supply chain and manufacturing operations. Opportunities to innovate exist in the sales and distribution channel as well. Of course, the ultimate goal is to reduce costs, increase productivity and market share, and drive revenue growth.
Unyielding competition, flailing customer
attention and adverse market conditions
have made telco landscape quite volatile.The following white paper highlights
certain key programs that can bring
create the significant marketing impact
from a customer value perspective. The
focus of this white paper will be to
establish the rationale behind choosing
these programs and the impact that
they can produce.
PRM or CRM? The Right Choice for the Indirect Sales ChannelSeth Jacobsen
In this Executive Brief we will look at challenges that arise when companies use a Customer Relationship Management (CRM) system to manage their indirect sales process. We will also discuss how Partner Relationship Management (PRM), when implemented correctly, can be used to bridge the gap between vendors and their end customers by managing partner relationships during the first stage of the distribution strategy.
Service marketing- customer relationship managementsksbatish
customer relation management in service sector, the profitability segmentation of customers in service marketing, service marketing, the types of customers in various segmentation,
Industry 4.0: Technology Insights for Channel Program OptimizationSeth Jacobsen
The concept of Industry 4.0 – also known as the fourth industrial revolution – is mostly rooted in data, analytics, autonomous learning, and the Internet of Things. The impact of smart technology, however, is not limited to the supply chain and manufacturing operations. Opportunities to innovate exist in the sales and distribution channel as well. Of course, the ultimate goal is to reduce costs, increase productivity and market share, and drive revenue growth.
Incentives: The Secret Ingredient of a Successful Channel Enablement StrategySeth Jacobsen
When it comes to enabling your sales channels, it’s important to have partners you can count on to help you move your products effectively and efficiently.
But how do you design and implement a channel strategy that will get their buy in and enable them to succeed? It’s all a matter of asking the right questions.
Multi Channel Marketing, Cross-Channel Management, Customer Touch Point Management: Interacting with prospects and customers via various platforms to make it easy for a customer to buy or order or be informed.
Use CRM Strategies PowerPoint Presentation Slides to manage and evaluate customer interactions. Customer retention is utmost important process to drive sales growth for the company. Improve customer service relationship using Crm Strategies PowerPoint presentation show. This content-ready customer acquisition strategy PPT presentation covers every aspect of the topic and has designs on acquisition strategy plan, lead nurturing tactics, email and marketing automation, and sales enablement checklist. Get access to the customer database and manage it with ease using CRM database complete presentation. This deck has been crafted with an extensive research by our PowerPoint experts and is useful for various topics such as human resource management, lead management, workflow automation, sales force automation, marketing automation and more. Get your hands on ready-to-use CRM strategies PPT presentation deck to manage company’s interaction with current and potential customers. Improve business relationships with customers and focus on customer retention which will ultimately lead to sales growth. Endure through it all with our Crm Strategies PowerPoint Presentation Slides. They make it easy to bear
With 6.1 billion mobile phone users worldwide, SMS marketing campaigns offer a fantastic way of engaging existing clients, attracting new consumers, and retaining or upselling current customers. With SMS messaging providing an impressive 98 percent open rate compared to a 20 percent open rate with email messages, 90 percent of SMS are also read within three minutes of delivery.
Clearly, SMS marketing presents a huge opportunity for marketers by leveraging mobile marketing. Check out nine essentials to running a successful SMS marketing campaign.
To enable an effective CRM, a suitable strategy needs to be developed and implemented.Therefore a company should develop an orientation that would enable it to enjoy the trust of the customers, ensure commitment to relationships and also undertake proper communication.
The CMO and Marketing's Role in the Customer ExperienceJames O'Gara
The customer experience has become the competitive battleground for business. By delivering a consistent, memorable experience, companies can create a competitive advantage that increases customer engagement, conversion, loyalty and advocacy.
Today, almost everyone in a company plays a role in the customer experience — from HR to finance, operations, sales, marketing, customer service, even general employee connections and interactions. As a result, ownership and management of the entire customer experience has been elusive. That is rapidly changing. Over the next three-to-five years, 75 percent of marketers say they will be responsible for the end-to-end customer experience.
This series will provide CMOs and business executives with a deeper understanding of the strategies and tactics required to deliver a superior end-to-end customer experience. This is the first of 10 executive education sessions.
Culture is intrinsically connected to your strategy. And story. It’s the very...James O'Gara
Peter Drucker famously said, “Culture eats strategy for
breakfast.” As we’ve shown, that’s not really true. Culture is
intrinsically connected to your strategy. And story. It’s the very
manifestation of the two. So, if you are like 95 percent of
executives who believe change is needed in your company’s
culture, it’s time to address the root cause: lack of clarity and
alignment in your story and your strategy. Then invest the time,
resources and dollars it takes to infuse that story and strategy into the hearts and minds of every stakeholder inside and outside of your company. It will be worth it. Discover why your
corporate culture is the byproduct of your story and strategy —
in action.
Culture: The Byproduct of Your Story and StrategyJames O'Gara
This presentation is one of several that are part of The Future of the CMO/CXP Executive Education Series. An educational series hosted by OnMessage.
----
Culture: The Byproduct of Your Story and Strategy.
To truly develop a culture that creates value, lasting
business results and a differentiated customer experience,
executives need to rethink how culture is formed. It’s
not about Ping-Pong tables, free lunches and cool office
spaces. It’s about clarity. Clarity in the company’s story —
and in the company’s strategy.
Incentives: The Secret Ingredient of a Successful Channel Enablement StrategySeth Jacobsen
When it comes to enabling your sales channels, it’s important to have partners you can count on to help you move your products effectively and efficiently.
But how do you design and implement a channel strategy that will get their buy in and enable them to succeed? It’s all a matter of asking the right questions.
Multi Channel Marketing, Cross-Channel Management, Customer Touch Point Management: Interacting with prospects and customers via various platforms to make it easy for a customer to buy or order or be informed.
Use CRM Strategies PowerPoint Presentation Slides to manage and evaluate customer interactions. Customer retention is utmost important process to drive sales growth for the company. Improve customer service relationship using Crm Strategies PowerPoint presentation show. This content-ready customer acquisition strategy PPT presentation covers every aspect of the topic and has designs on acquisition strategy plan, lead nurturing tactics, email and marketing automation, and sales enablement checklist. Get access to the customer database and manage it with ease using CRM database complete presentation. This deck has been crafted with an extensive research by our PowerPoint experts and is useful for various topics such as human resource management, lead management, workflow automation, sales force automation, marketing automation and more. Get your hands on ready-to-use CRM strategies PPT presentation deck to manage company’s interaction with current and potential customers. Improve business relationships with customers and focus on customer retention which will ultimately lead to sales growth. Endure through it all with our Crm Strategies PowerPoint Presentation Slides. They make it easy to bear
With 6.1 billion mobile phone users worldwide, SMS marketing campaigns offer a fantastic way of engaging existing clients, attracting new consumers, and retaining or upselling current customers. With SMS messaging providing an impressive 98 percent open rate compared to a 20 percent open rate with email messages, 90 percent of SMS are also read within three minutes of delivery.
Clearly, SMS marketing presents a huge opportunity for marketers by leveraging mobile marketing. Check out nine essentials to running a successful SMS marketing campaign.
To enable an effective CRM, a suitable strategy needs to be developed and implemented.Therefore a company should develop an orientation that would enable it to enjoy the trust of the customers, ensure commitment to relationships and also undertake proper communication.
The CMO and Marketing's Role in the Customer ExperienceJames O'Gara
The customer experience has become the competitive battleground for business. By delivering a consistent, memorable experience, companies can create a competitive advantage that increases customer engagement, conversion, loyalty and advocacy.
Today, almost everyone in a company plays a role in the customer experience — from HR to finance, operations, sales, marketing, customer service, even general employee connections and interactions. As a result, ownership and management of the entire customer experience has been elusive. That is rapidly changing. Over the next three-to-five years, 75 percent of marketers say they will be responsible for the end-to-end customer experience.
This series will provide CMOs and business executives with a deeper understanding of the strategies and tactics required to deliver a superior end-to-end customer experience. This is the first of 10 executive education sessions.
Culture is intrinsically connected to your strategy. And story. It’s the very...James O'Gara
Peter Drucker famously said, “Culture eats strategy for
breakfast.” As we’ve shown, that’s not really true. Culture is
intrinsically connected to your strategy. And story. It’s the very
manifestation of the two. So, if you are like 95 percent of
executives who believe change is needed in your company’s
culture, it’s time to address the root cause: lack of clarity and
alignment in your story and your strategy. Then invest the time,
resources and dollars it takes to infuse that story and strategy into the hearts and minds of every stakeholder inside and outside of your company. It will be worth it. Discover why your
corporate culture is the byproduct of your story and strategy —
in action.
Culture: The Byproduct of Your Story and StrategyJames O'Gara
This presentation is one of several that are part of The Future of the CMO/CXP Executive Education Series. An educational series hosted by OnMessage.
----
Culture: The Byproduct of Your Story and Strategy.
To truly develop a culture that creates value, lasting
business results and a differentiated customer experience,
executives need to rethink how culture is formed. It’s
not about Ping-Pong tables, free lunches and cool office
spaces. It’s about clarity. Clarity in the company’s story —
and in the company’s strategy.
Extracting Business Value From All Three Phases of the Customer ExperienceJames O'Gara
This presentation is from the Future of the CMO / CXP Executive Education Series (www.cmoeducationseries.com). The education series is hosted by OnMessage (www.itsonmessage.com).
This education session explains why CEOs, CMOs and other business executives are quickly coming to the realization that every aspect of the organization must work together to achieve lasting customer experience success. It’s not just about successful lead generation. It’s not just about great sales conversion rates, or a better than average Net Promoter Score. Christine Crandell, a contributing editor with Forbes magazine said it best, “Customer experience is not restricted just to the attract engage-convert-close funnel. Rather it is about the lifetime experience the buyer expects to have with a vendor.” What this means is every phase of the customer experience matters. And only when all three phases of the customer experience are performing at a high-level can a company reach its full potential.
Customer Experience. Why CMOs Must Simplify, Then Act. How to identify, captu...James O'Gara
This paper explores the essential data requirements and actions marketing executives must focus on to capture
the customer experience opportunity. The opportunity that exists inside their company and the market they are
competing in today.
The “customer experience” — as a strategic initiative — is fairly new. There are still a lot of unknowns. There is
ambiguity regarding “ownership” of this initiative within the enterprise, and “best practices” for capturing and
using data to activate a customer experience strategy have not yet been fully defined.
With no clear path in sight, most marketing executives stall out before they get started. In many cases, this happens
because fear and complexity surrounds the data and insights required to formalize a customer experience strategy.
Fear and complexity that leads marketing executives down the “What About …” path. You know the path I’m talking
about. It’s when you and your entire team find yourselves constantly asking, “But, what about this?” Or, “What
about that?”
Marketing executives get consumed with all the possible answers they may need — all the things they don’t know.
They become overwhelmed by the enormity of the task. They overcomplicate things. What happens? Complexity
becomes the barrier to progress. A course of action is never defined and documented. So, they never get started.
Steve Jobs built his entire career doing the opposite. He eliminated complexity and focused on the power of
simplicity. He didn’t try to overcomplicate things. Instead, he focused on those things that mattered most to the
customer and eliminated everything else.
In fact, he once said … “Simple can be harder than complex: You have to work hard to get your thinking clean to
make it simple. But it’s worth it in the end because once you get there, you can move mountains.”
CMOs have the power to move mountains when it comes to elevating and differentiating the customer experience.
They just have to simplify. They have to focus on what absolutely matters: insights that will, in fact, improve the
customer experience. Then they must act.
Mark Twain said, “The secret of getting ahead is getting started.” Leading CMOs are taking Mr. Twain’s message
to heart. They are simplifying and demystifying the customer journey. They are capturing customer insights that
inform their strategy and drive action — action that improves customer acquisition, retention, loyalty, advocacy,
and ultimately the customer’s overall experience.
Material Changes in the Customer Experience & the Profound Impact on CMOsJames O'Gara
Over the next three-to-five years, 75 percent* of marketers say
they will be responsible for the end-to-end customer experience. To be successful, CMOs must have a deeper understanding of the strategies and tactics required to deliver a superior customer journey. This paper explores how marketing’s responsibilities must change in the organization, how marketers must extend their reach into the customer experience, and why the CMO’s role must be reimagined.
5 ways to transform your customer experienceJames O'Gara
Informative infographic for marketing, customer experience and business executives that explains the power of infusing a clear, compelling and consistent corporate message throughout the customer experience with:
- Organizational change
- Sales enablement
- Content development
- Brand integration
Establishing Executive Alignment and Priorities Around Your Company’s Custom...James O'Gara
This is one of several presentations that are part of the Future of the CMO/CXP Executive Education Series -- Hosted by OnMessage.
Establishing Executive Alignment and Priorities Around Your Company’s Customer Experience.
Securing executive alignment and clearly defined priorities
in support of Customer Experience Management is crucial.
Yet, so few companies have a game plan for making this
happen. In most cases customer experience, as a priority
within the business, originates and stagnates within
customer service or call center departments. The initiative
fails to gain traction in other customer-facing areas of
the business. It never receives executive support and
endorsement. As a result, the customer experience never
delivers material business results.
Why is this? For the customer experience to translate into
improved financial performance and become a competitive
advantage, it must be embraced enterprise-wide. It must
be implemented in a cross-functional manner — and, it
has to be a priority for the CEO and the entire C-suite.
View entire presentation.
Culture is the byproduct of your story and strategy in action.James O'Gara
Culture used to be a soft concept. It used to be something the executive team would only pay attention to when the business environment grew toxic. In today’s world, this is changing — and in a big way. Forward-thinking executives now view culture as the surest way to establish a competitive advantage because of its direct impact on the customer experience. And, as a result, they also realize the role culture plays in the financial performance of the business.
Of course, not all executives get it. Many still see culture as an HR issue. They still separate it from the company’s overall go-to-market strategy and story, and view it as something that is built in isolation. Executives with this point of view rarely develop a culture that positively impacts employee engagement, the customer experience or business results.
This paper explores why executives must redefine how they view and manage culture; the pivotal role a company’s story and strategy play in culture development; and how winning cultures are built.
Capturing Customer Data and Insights that Elevate the Customer ExperienceJames O'Gara
Curriculum Highlights:
The data set that truly drives the customer experience
starts with understanding the customer’s desires, needs,
challenges and decision-making drivers. Do you need
big data to capture these insights? Maybe. Maybe not.
During this session, you’ll gain insight into the customer
experience data that really matters and how it can be
leveraged to improve the customer buying process and
journey. You’ll also learn about research techniques
that can be used to capture an accurate Voice-of-theCustomer
(VOC) and how the insights will help you create
a differentiated customer experience.
Learning Objective:
Participants will leave with a deeper understanding of the
customer research methods and data they need to create
a more engaging and compelling customer experience.
The state of your culture is in fact, the state of your customer experience.James O'Gara
Studies show that most companies separate culture initiatives from their business strategy and story. They separate it from the employee and customer experience. The fact is, culture is the byproduct of your story and strategy in action. The words and actions of every employee embody your company’s story and strategy. So the real question is, what is the state of your go-to-market story and strategy? What message are you sending to your employees? What message are you sending to your customers? Executives must understand that words matter. More specifically, executives must acknowledge that the message behind the company’s story and strategy will play a significant role in the type of culture that takes root inside the business. This presentation explores why executives must redefine how they view and manage culture; the pivotal role a company’s story and strategy play in culture development; and how winning cultures are built
6 DIMENSIONS OF MESSAGING EFFECTIVENESSJames O'Gara
This presentation includes the actionable information you need to improve messaging across the 6 Dimensions of Messaging Effectiveness: Alignment, Relevance, Uniqueness, Consistency, Recall and Value.
In this presentation OnMessage shares specific methods and tools for assessing critical aspects of each dimension and specific steps you can take to improve the impact your messaging has in the market. The information and insight shared during this event will enable you to evaluate and answer fundamental questions like…
> How closely aligned is our messaging with our business strategy?
> Does our messaging resonate and connect with our target audience's needs?
> Is our messaging ownable and truly different than our competitors?
> How can we deliver our messaging across the organization on a more consistent basis?
> Is the message we are sending really what our target audience is hearing?
> How quickly and clearly are we communicating the value we deliver?
11 Questions Every Executive Should AnswerJames O'Gara
This tool enables marketing and business executives to evaluate corporate
messaging effectiveness. By answering these strategic questions you’ll have
a better understanding of the challenges and opportunities your company
faces with respect to delivering compelling and differentiated messaging in
every customer conversation.
Creating Clarity and Conviction in the Mind of Your CustomerJames O'Gara
Clarity and conviction in the mind of your customer starts
with an authentic and consistently delivered corporate story.
To establish clarity and conviction, CMOs must first address
the enterprise-wide messaging development and delivery
problem that exists across all three phases of the customer
experience (self-service, sales, post-purchase). The CEO,
CMO and customer experience leaders must get in a room
and devise a plan for delivering a consistent story in the
complex experience economy they operate in today. This
starts with the CEO making the corporate story a strategic
priority across the organization. The CEO must fundamentally
buy in to the fact that your corporate story directly impacts
the customer experience and financial performance. Read more...
5 Steps to Creating a Compelling Customer ExperienceOnMessage
We live in the age of the customer. To attract and retain customers, companies must engage current and prospective customers throughout every stage of the buying journey. Learn how to improve your customers’ experience by delivering a clear, compelling and consistent corporate message throughout each stage of the purchasing cycle.
Webinar: All About Customer Success for PMsProduct School
You will learn:
What is customer success?
Different modes of operation
Customer success Vs project management Vs customer support
How to integrate customer success in your product roadmap?
Online Test, Target and Measurement
The pressure to deliver results and show ROI for all marketing spend is further complicated by market pace changes and economic climate. Learn how to find the optimal mix of ideas, and do it faster to increase ROI on marketing spend and provide relevant content and interactions to target audiences through the different channels including web, email, and mail.
* Nancy Shaver, Consulting Principal, Experian Marketing Services
The Future of CRM: Aligning Sales and Support Around the Customer JourneyTeckstco
CRM/Analytics thought leader Ryan McGuire looks at the future of CRM as one where the customer journey is aligned from sales to support, and how your organization can take steps toward making this transformation. Enterprise two-way messaging platform provider Teckst discusses enterprise use cases and learnings from past implementations.
This short slide deck explains Customer Success simply and concisely, so that you can communicate the benefits of a CS department to your executives, or explain to your clients why they should implement CS automation.
How to Improve Customer Experience with Multi-Channel MarketingTakeVivek Srivastava
Understand the needs, wants, and preferences of your target audience . Track customer behaviour, patterns, and adapt to accommodate shifts #webinar with @leadsquared #marketingautomation www.upturnc.com
Customer Experience Management (CEM) is a set of practices and tools to strategically manage experience throughout the customer lifecycle across all channels and touch points.
Driving marketing performance in financial services is subject to unique considerations. Diverse set of distribution channels, complex customer segments, a need to balance branding and promotion, and multiple outcome measures impacting customer value are factors to consider.
Similar to How CMOs are creating greater value across the enterprise and a differentiated customer experience. (20)
Culture used to be a soft concept. It used to be something the
executive team would only pay attention to when the business
environment grew toxic. In today’s world, this is changing
— and in a big way. Forward-thinking executives now view
culture as the surest way to establish a competitive advantage
because of its direct impact on the customer experience.
And, as a result, they also realize the role culture plays in the
financial performance of the business.
Of course, not all executives get it. Many still see culture as
an HR issue. They still separate it from the company’s overall
go-to-market strategy and story, and view it as something that
is built in isolation. Learn why this is not a winning formula.
CMOs ... Just How Committed is Your CEO to CX Success?James O'Gara
There are 10 commitments CMOs need to secure from the
CEO and C-Suite if they are to achieve lasting customer
experience success. Learn about all 10 here ...
Consistency. The Key to Delivering a Differentiated Customer Experience.James O'Gara
The secret to developing a clear, compelling and consistent
story is being disciplined and intentional. Your goal is to
achieve complete alignment and consistency between your
strategy, story and ultimately your customer’s experience. For
this to happen, you need to get the entire leadership team and
eventually your entire employee population to understand one
simple truth: words matter. The words you use play a critical
role in the perception your company creates in the minds of
your customers. In fact, Insight Agents found that almost 50
percent of a brand’s image is attributed to what it says and
how it says it. Learn more...
Your Story: The Bedrock of Customer Experience.James O'Gara
Your company’s message is the thread that connects the
customer experience. It’s the one thing that can truly make
a difference in what your customers think about your
company. From your website, to content marketing, to
sales conversations and customer service phone calls, your
corporate story is everywhere. It directly impacts customer
perception and their overall experience — so when, where
and how well you deliver your corporate message throughout
the customer experience matters. Learn more ...
Why Your Company’s Words and Actions Matter.James O'Gara
How your business operates, what your organization
believes in, the actions employees take and the words you
use to describe what you do, the value you deliver and what
differentiates you, are now omnipresent. These touchpoints,
interactions and messages define your customer’s overall
experience with your company. They also represent the new
competitive environment that CMOs must contend with today. Learn more ...
4 Fundamental Customer Experience (CX) Questions CMOs Must AnswerJames O'Gara
Forrester Research defines "Customer Experience" as ...
“How customers perceive their interactions with
your company.”
Perception.
This is something that every CMO should know something
about. Perception is defined as …
“The way we think about or understand someone
or something.”
Isn’t that what marketing is all about? Isn’t that what “branding”
is meant to do? Establish a clearly defined position or
perception in the mind of the customer?
The CMO owns customer perception.
That is why the CMO must own the “experience” – and
capture the customer data / insight that is required to turn the
customer experience into a competitive advantage. Discover the 4 questions every CMO must answer to lead the customer experience initiative at their company. Read more...
Deliver a Corporate Story That Strengthens Your Customer Experience.James O'Gara
More than ever before, businesses operate in a world of
transparency. The always-connected-and-consuming
buyer has unprecedented access to your organization.
Your strategy and story are visible to anyone, anywhere,
at any time.
How your business operates, what your organization believes in, the actions employees take and the words you use to describe what you do — as well as the value you deliver and what differentiates you — are now omnipresent. These touchpoints, interactions and messages define your customer’s overall experience with your company. They also represent the new competitive environment that businesses must contend with today. In fact, a recent Gartner report said by 2016 (that’s here and now), 89 percent of companies expect to compete mostly on the basis of customer experience, versus 36 percent just four years ago.
In the customer-experience driven world we live in, words
and actions matter. They establish perception. They
define how customers perceive their experience with
your company. While your strategy drives your actions,
your message drives the storyline customers experience
throughout their journey.
That’s why your story and strategy must be fully aligned.
When they are not, the customer experience breaks down.
The perception of your brand is damaged. Customers lose
faith and trust in your company. Customers leave and go
to the competition.
Clarity and connectivity between your story and strategy
is paramount. A recent article in the Journal of Business
Strategy stated, “In its simplest sense, a corporate story is
a narrative tool that tells the tale of a company’s strategy
in action. It is a clear, structured, compelling articulation
of ‘‘who we are’’ and ‘‘where we’re headed’’ that rallies
emotional and rational support from stakeholders.”
The article continues, “More than mere words, however,
the corporate story’s strength lies in its ability to align
leaders, drive decision making and mobilize
the organization.”
In this paper, we’ll explore the best practices for
developing and delivering a clear, compelling and
consistent story that can in fact “align leaders, drive
decision making and mobilize the organization.”
A story that is:
> Aligned with your go-to-market strategy
> Anchored in a higher purpose
> Constructed with consistent building blocks
> Packaged, comprehensive and compartmentalized
> Embraced and activated by employees
> Connected throughout the customer experience
> Designed to produce top- and bottom-line
business results
Influencer marketing isn't just for big brands or consumer products anymore. In 2024, marketers face hurdles like escalating paid channel costs, diminishing organic reach, and building trust in their ideal customer accounts. This session offers practical ways to bring influencer marketing into your organization, to provide cost-effective access to niche audiences, countering budget constraints and rising CPMs. We'll discuss the impact of social algorithms on reach, the trust deficit in traditional advertising and how influencer partnerships offer genuine connections with audiences. Attendees will gain actionable insights to integrate influencer marketing into their strategies, leveraging influencers for impactful campaigns in both B2B and B2C environments. Join us to unlock the potential of influencers in navigating the evolving marketing landscape of 2024 and driving meaningful business growth.
Key Takeaways:
- Educate on the various types of influence we can use as marketers
- Establish the problems that make influencers a priority
- Walk through some practical tactics on HOW to run a program leveraging several of these influence channels
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
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5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
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Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
10 Video Ideas Any Business Can Make RIGHT NOW!
You'll never draw a blank again on what kind of video to make for your business. Go beyond the basic categories and truly reimagine a brand new advanced way to brainstorm video content creation. During this masterclass you'll be challenged to think creatively and outside of the box and view your videos through lenses you may have never thought of previously. It's guaranteed that you'll leave with more than 10 video ideas, but I like to under-promise and over-deliver. Don't miss this session.
Key Takeaways:
How to use the Video Matrix
How to use additional "Lenses"
Where to source original video ideas
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
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- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge
How CMOs are creating greater value across the enterprise and a differentiated customer experience.
1. Feb 29, 2016
James O’Gara
CEO / Founder, OnMessage
The first question you might ask is … what’s messaging infusion?
It is the disciplined process leading B2B companies use to
deliver a clear, compelling and consistent message throughout
the customer experience.
How does messaging infusion work?
CMOs collaborate with the executive team to align the
company’s go-to-market strategy with customer requirements
and formulate a clear, compelling and consistent corporate
message. To accomplish this, CMOs must conduct extensive
discovery and diagnostic work to assess the company’s go-
to-market strategy, competitive environment, voice of the
customer (VoC) and voice of the employee (VoE). CMOs
must ascertain what the corporate message is now and how
it must be improved. They will then need to analyze how the
corporate story is developed as well as where and when it is
delivered throughout the customer experience. Based on a
comprehensive understanding of the go-to-market strategy,
competitive landscape, customer and story — CMOs must
then develop a scalable enterprise-wide messaging platform
that can be brought to life throughout the customer experience.
Once a clear, compelling and consistent corporate messaging
platform is in place — an infusion strategy must be designed
and developed. The messaging infusion strategy formally
documents the processes, people, systems and guidelines
that are required to attain consistent messaging infusion
throughout the customer experience. This will require some
degree of process re-engineering, formal education and new
operating procedures for marketing and customer-facing
areas of the business. The corporate messaging platform and
messaging infusion strategy are activated by “igniting the
platform” across critical touchpoints throughout the customer
journey. When these engines are up and running, measurement
and reporting systems are used to ensure corporate
messaging is resonating with customers and the infusion
process is achieving engagement, conversion, retention and
loyalty goals documented in the messaging infusion strategy.
Messaging infusion requires top-down commitment from
the CEO and CMO. It is not an overnight process. It is
transformational in nature and a multi-year journey, but
the value it creates across the business is well worth it.
How does messaging infusion create value and why should CMOs care?
Messaging infusion is about deploying disciplined and formal
enterprise-wide processes that are intentionally designed
to pull a clear, compelling and consistent corporate story
throughout the customer experience. It is the strategic lever
CMOs are pulling to gain greater control of the story
consumed throughout the customer journey and connect
customer-facing areas of the business that impact the overall
customer experience.
This comprehensive process increases the CMO’s strategic
involvement across the business and creates significant value
for critical stakeholders at the same time. Below are just a
few ways messaging infusion creates value across the
enterprise and how that value translates into a superior
customer experience:
C-Suite:
> Strategically aligned go-to-market strategy and
corporate story
Shared vision, mission and values system
Intimate understanding of the voice of the customer
Increased knowledge of the voice of the employee
Clearly defined and shared points of difference
Full alignment of the story and corporate products /
services / solutions
Infusion: How CMOs Are Creating Greater Value Across the
Enterprise and a Differentiated Customer Experience.
2. Clarity around the core value the company delivers
Compelling, differentiated corporate message and
customer experience
Marketing Executives:
Shared, consistent go-to-market story across all
marketing disciplines
Fully aligned messaging platform / content across the
marketing partner ecosystem
Compelling and consistent messages utilized by all
customer-facing areas of the business
Cohesive, connected and consistent multi-channel
marketing strategies
Greater control over the message consumed throughout
the customer experience
Improved customer acquisition, retention and loyalty rates
Higher ROI on sales and marketing investments
Sales Executives:
Less time creating sales messaging, tools and
presentations
Increased sales productivity and selling time
Compelling and consistent messages utilized in selling
situations
Consistent, connected self-service and sales processes
in the buyer journey
Value-driven sales conversations instead of features /
functionality
More qualified leads and shorter sales cycles
Increased sales closure rates and share of wallet
Customer Service:
Clear, compelling messaging platform to drive call scripts
Corporate messages woven into customer conversations
Consistent corporate messaging training / education tools
for call center reps
Stronger connection to vision, mission, values and
brand promise
Connected story between pre-sales, sales process and
post-purchase phases of customer journey
Internal Communications:
Consistent story to anchor internal communication strategy
Shared messaging platform to drive efficient internal
communication
Increased connection with and belief in the corporate
story as well as vision, mission and values
More compelling and consistent messaging utilized in
internal communication vehicles and initiatives
Public Relations:
More briefings and interviews that are “on message” and
drive coverage
Media strategies anchored in a shared corporate
messaging platform
Consistent positioning and key messages to craft media
pitches and stories
Increased media engagement and conversations based
on defensible points of difference
Human Resources:
More compelling corporate messaging for recruiting
top talent
Effective and efficient employee orientation and
onboarding processes
Increased employee engagement and productivity
Strategically aligned employer brand and external
brand messages
Strategically aligned and shared vision, mission and
values system
Motivated and inspired employee population and
corporate culture
Investor Relations:
Strategically aligned Wall Street and customer story
Company’s core value and point of difference clearly,
consistently articulated in the market
Increased investor and shareholder confidence in go-to-
market strategy
Employees:
Clarity around the company’s higher purpose
Deeper understanding of how daily-work activities play
into the company story and promise
Increased confidence in customer conversations
Increased productivity; less time developing customer-
facing communications
Messaging infusion requires
top-down commitment from
the CEO and CMO.
3. Sales / Marketing Partners:
Common platform stakeholder can use to drive a clear,
consistent message
Greater connectivity and continuity throughout the
multi-channel customer experience
Highly integrated, efficient and effective execution across
all partners
Increased collective ROI from partner ecosystem and
multi-channel marketing strategies
Messaging infusion is more than a process. It is a requirement
for CMOs to capture the customer experience opportunity. It
is changing the way leading companies develop, deliver and
manage their corporate message. It is intentionally designed to
meet the communication and connectivity requirements of to-
day’s B2B buyer. Messaging infusion is how leading CMOs are
building the foundation from which they deliver a differentiat-
ed story and customer experience. It is the only marketing-led
initiative that truly permeates every facet of the enterprise and
the entire customer journey.
More Information:
For more information on messaging infusion and how B2B
companies are transforming the way they bring their story to
life throughout the customer experience visit:
www.itsonmessage.com/pov
To contact James O’Gara: jogara@itsonmessage.com