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How are brands successfully
Differentiated?
By Sanket Badhe
To build Strong
To avoid commodity
trap
Competitive advantage is a company's ability
To perform in one or more ways that competitor
Cannot or will not match.
Means of
Differentiation
Employee differentiation
Singapore flight attendant
Better trained
Employs who provide
Superior customer
service
Channel differentiation
Eureka forbes direct to home channel
Effectively and
efficiently Distribution
channels’ coverage,
Expertise and
Performance
Image differentiation
Powerful and
compelling Images
that appeal to
customer’s
Social and
psychological need
Service differentiation
•Reliability
•Resilience
•Innovativeness
Designing a better and
faster delivery system
That provide more
effective and efficient
solution to consumer
Emotional branding
Brand positioning should have both
Rational and emotional component
That appeal both to the head and to
the heart
“Created by Sanket Badhe, IIT
Roorkee, during an internship
with Prof. Sameer Mathur,
IIMLucknow,
www.IIMInternship.com ”

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How are brand successfully differentiated