Presented by Harry Kenworthy In this webinar, you will learn: Why Lean fails too often Why organizational “knowledge” undermines Lean When and how leadership should be engaged A “Proven Path” strategy for launching a Lean initiative; how two weeks means all the difference for success Harry Kenworthy Harry is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC), a consulting organization he founded in 1984 and has been with full time since 2004. He worked with Dr. W. Edwards Deming in 1983-85 on a series of 2 day seminars throughout the US, sponsored by MIT. He has spoken at over 90 conferences on Quality, Productivity, Lean, and Six Sigma, and has been published several magazines including Quality Progress, Purchasing, and Government Finance Review. He was one of the first practitioners to apply Lean in the Government sector in the mid-90’s, and was a founder of the Connecticut Quality Council and chaired CBIA’s (Connecticut Business and Industry Association) Manufacturing Council. He is the author of the book Lean Government NOW! and previously presented a webinar for KaiNexus titled "Ten Commandments for Lean in Government (and Beyond)." You can learn more about Harry and his work at www.leangovcenter.com.

1. "How a Lean Adoption Strategy for
Public Schools Applies to Everyone"
Presenter: Harry Kenworthy
QIPC, LLC
hwk455@comcast.net
Host: Mark Graban
KaiNexus
Mark@KaiNexus.com
@MarkGraban

2. Lean Government Center® – KaiNexus February 19, 2018 Webinar 2
Webinar Logistics
• Presentation (45 minutes)
• Q&A (10 minutes)
–Use the GoToWebinar
Meeting Panel to
submit a question at
any time
• Recording link & slides will be sent via email
– Also – see the “Handouts” feature and Chat box

3. How a Lean Adoption Strategy for Public
Schools Applies to Everyone
3

4. Lean Government Center® – KaiNexus February 19, 2018 Webinar 4
Webinar agenda:
• Why Lean fails too often
• Why organizational “knowledge” undermines Lean
• When and how leadership should be engaged
• QPIC’S Proven Path at DMPS

5. Lean Government Center® – KaiNexus February 19, 2018 Webinar 5
No Worry, “we got this”.
0
10
20
30
40
50
60
70
Mgmt support /
leadership
alignment
Don't follow
process…
stuborn/proud
Don't keep up No team Tech limitations
Why Lean Fails
(Why Organizations Don’t Get Results)

6. Lean Government Center® – KaiNexus February 19, 2018 Webinar 6
Common Failure Modes for Lean Deployment
1.Establishing a Sense of Urgency
• No sense of urgency created – no
accountability
• Absence of senior leadership
• No commitment of leadership to understand
change
• Complacency rules the day
2.Creating a Guiding Coalition
• Champions have poor positional power
• No formal coalition established
• Poor commitment to up-front workshops and
training
• No clear accountability for results
• Guiding deployment with weak steering teams
• Not weeding out people who are resisting
change
3.Developing a Vision and Strategy
• No vision has developed – program is a
training program rather than an improvement
program
• Vision is not linked to strategy
• No sense of urgency to support the vision
• Lean not linked to strong results
• Doing Lean to merely “check a box”
4.Communicating the Change Vision
• No communication plan – Lean becomes a
stealth program
• Communication at upper levels but not at
lower levels
• Leadership is not visible in the commitment
and communication
• Under-communicating (“…but I’ve already said
it a hundred times)

7. Lean Government Center® – KaiNexus February 19, 2018 Webinar 7
Common Failure Modes for Lean Deployment
5. Empowering Employees for Broad-based
Action
• No leadership commitment to intense
workshops and training (self or employees)
• Little involvement in project selection
• No project tracking that’s easily visible
• Lean viewed as a nice training program
• Little on-site project support given
•
6. Generating Short-term Wins
• No accountability established
• More than 12 months to achieve reasonable
results
• No formal recognition ceremonies with clear
presence of senior leadership
• No clear financial support to establish business
impact
• Launching too many projects at once
• Providing the first win too slowly.
7.Consolidating Gains and Producing More
Change
• Program stagnates
• Internal experts not developed
• Program results not carefully tracked via metrics
• Lean project seen as extra work that detracts
from day-to-day operations
• Convincing the organization that they are done
when they are not
8.Anchoring the New Approaches in the
Culture
• Business as usual – if Lean disappeared, no one
would notice
• Promotions not linked to Lean activities
• No development of internal resources to
support program
• Few changes in systems and leadership style
• Students consistently show up at training with
poorly defined, small projects

8. Lean Government Center® – KaiNexus February 19, 2018 Webinar 8
Thinking People System (TPS)
Challenge Kaizen
Learn to
See
Respect Teamwork
Continuous
Improvement
Respect
For people
True North
Tools =
15-20%
Culture =
80-85%

9. Lean Government Center® – KaiNexus February 19, 2018 Webinar 9
• Largest district in Iowa
• 32,979 students
• 5,200 staff members

10. Lean Government Center® – KaiNexus February 19, 2018 Webinar 1010

11. Lean Government Center® – KaiNexus February 19, 2018 Webinar 11
Leadership
Chief Financial Officer Thomas Harper
Superintendent Thomas Ahart

12. Lean Government Center® – KaiNexus February 19, 2018 Webinar 12
Phase 1: Demonstration
Top ManagementTraining
4 Kaizen Events
Phase 2:Tools
Lean Process StewardTraining
Intro to Continuous ImprovementTraining
Lean Steering Committee
Phase 3:Projects
Improvement Projects in Core Operations
Phase 4:Culture
Continuous Improvement Imbedded inVision,Mission andValues
DMPS’s Lean Journey

13. Lean Government Center® – KaiNexus February 19, 2018 Webinar 13

14. Lean Government Center® – KaiNexus February 19, 2018 Webinar 14
Phase 1: Demonstration
Top ManagementTraining
4 Kaizen Events
Phase 2:Tools
Lean Process StewardTraining
Intro to Continuous ImprovementTraining
Lean Steering Committee
Phase 3:Projects
Improvement Projects in Core Operations
Phase 4:Culture
Continuous Improvement Imbedded inVision,Mission andValues
DMPS’s Lean Journey

15. Lean Government Center® – KaiNexus February 19, 2018 Webinar 15
Stewards
(Coaches) attend
Boot Camp and
are assigned to
support key top
managers.
DMPS Continuous
Improvement Coordinator
Emma Knapp

16. Lean Government Center® – KaiNexus February 19, 2018 Webinar 16
Lean Steering Committee
(DMPS Continuous Improvement Committee)
LSC Training

17. Lean Government Center® – KaiNexus February 19, 2018 Webinar 17
“Proven Path” Lean Implementation Strategy
BOOT
CAMP
Week
PROJECT
COACHIMG
Week

18. Lean Government Center® – KaiNexus February 19, 2018 Webinar 18
Projects: DMPS Website: http://ci.dmschools.org/

19. Lean Government Center® – KaiNexus February 19, 2018 Webinar 19
CORE: Teach everyone how to solve problems:

20. Lean Government Center® – KaiNexus February 19, 2018 Webinar 20
CORE: Teach everyone how to remove wastes:

21. Lean Government Center® – KaiNexus February 19, 2018 Webinar 21
CORE: Lean Leadership Development®:
Mike Rother
“The ability to take a new behavior and
make it an ingrained habit can
only be done through deliberate practice
and coaching”

22. Lean Government Center® – KaiNexus February 19, 2018 Webinar 22
Culture
Des Moines Public Schools is becoming Leaner every day!

23. Lean Government Center® – KaiNexus February 19, 2018 Webinar 23
States
Cities/Counties
Assisted
Canada
QPIC Lean Government Center® Coverage

24. Lean Government Center® – KaiNexus February 19, 2018 Webinar 24
Thank You!
Harry Kenworthy
Email: hwk455@comcast.net
Phone: 860-295-9134 (O)
860-918-0649 (C)
Website:
www.leangovcenter.com

25. Announcements
(Then Q&A)

26. Our Next Webinars
• Register at www.KaiNexus.com/webinars
• March 5:
– A Deeper Dive into A3s, with Jess Orr
• March 29:
– An update from Mary Greeley Medical Center on
Lean, Continuous Improvement, and More

27. Other Resources
www.KaiNexus.com

28. KaiNexus Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
– iTunes
– Google Play
– Stitcher

29. Lean Government Center® – KaiNexus February 19, 2018 Webinar 29
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.leangovcenter.com
• Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Presenter: Harry Kenworthy
QIPC, LLC
hwk455@comcast.net
Host: Mark Graban
KaiNexus
Mark@KaiNexus.com
@MarkGraban
Q&A