How 3PL is Changing Retail Landscape - Iain Hill
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This document discusses how third-party logistics providers (3PLs) are changing the retail landscape. It notes that 3PLs can help companies compete by focusing on fulfillment and leveraging the 3PL's expertise, resources, and scalability. The document provides tips for various fulfillment aspects like packaging, labeling, systems, and ensuring flexibility and reliability. It argues that using a 3PL's warehouse space and staff allows companies to focus on their core business rather than investing in their own fulfillment infrastructure. Finally, it emphasizes that not all 3PLs provide the same capabilities and companies should research options to find the best fit.
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How 3PL is Changing Retail Landscape - Iain Hill
- 1. How 3PL’s are changing the retail landscape General Manager Vdepot @vdepotfulfil #OSUKBirmingham Iain Hill
- 2. Experience Your Fulfilment Experience? What is a 3PL? What is your fulfilment experience?
- 3. Expectations Customer’s Changing Expectations? How can we compete?
- 5. Sharing Knowledge Export Internet usage 0 175 350 525 700 China India US Japan Germany Export
- 6. 0 150 300 450 600 UK US China $Bn Biggest eCommerce Spender Export Sharing Knowledge Export
- 7. Research, Research, Research Base Strategy on research Payment plans Focus on Fulfilment Sharing Knowledge Export Export System is key
- 9. • Branding/Premium packaging Packaging • Customer recommendations • Social sharing Sharing Knowledge Packaging • Packaging Rules • Cost • Add ons/Up sell
- 13. 6. Ensure Correct Labelling • Essential for market places • Transparency for customer • Accurate dispatch • Increased sales • FBA Labelling Labelling
- 15. Seasonality Space Stock Locations Staff/HR Flexibility Packaging Courier Reliability Ugly Freight Returns 1m 30kg
- 16. 1m 30kg Staff/HR Flexibility Packaging Courier Reliability Ugly Freight Returns Seasonality Space Stock Locations • Plan ahead • Multi skill staff • Delivery options • additional resource • pickable stock • 3PL • Sku location • Logical layout • Workable space • Appropriate needs • Risk assessments • Fork lift truck • Holiday/Sickness • Motivated staff • Time management • Post office • Cut-off time • Customer service • Packaging • Backup plan • Product compatibility • Damages • Service levels • Communication • Over 1m • Over 30kg • Supply & demand • additional surcharges • Historically subsidised • 3% Average return • Return policy • Return envelope • Attract customers • Order qualifier • Cost • Branding • Packaging rules • Add ons/up sell • Space is final • Restricts growth • Paying not using • Increases overheads • Shelving/Racking
- 19. Ecommerce Lockers3rd Party Shop Carriers Outsourced warehouse Suppliers / Shops / Manufacturers Own warehouse Own Haulage Shop Fulfilment Outsourced Haulage Business Retail £94 Billion / Fulfilment Ecommerce Outsourced warehouse Outsourced Haulage
- 21. Seasonality Space Stock Locations Staff/HR Flexibility Packaging Courier Reliability Ugly Freight Returns 1m 30kgFulfilment System
- 23. Sharing Resource Scalability Orders Time Self Fulfilment House Own Warehouse Garage/Spare room Self Fulfilment Sales growth Investment in core business rather than fulfilment Big enough Money to have own investment
- 24. Sharing Knowledge • Export • Packaging • Labelling Summary Summary Sharing Resource • System • Scalability Not all 3PL’s are the same!
- 25. Thank you! Any Questions? Contact info? Iain Hill Email: iain.hill@vdepot.co.uk Tel: 01603 881 700