The two-day Hotel Technology India conference will be held from November 11-12, 2010 at the Majorda Beach Resort in Goa, India. It will bring together senior executives from leading hotel brands to discuss implementing next generation technologies to enhance customer experience, streamline operations, and improve efficiency. The agenda will cover topics such as enhancing the guest experience, improving communication, security systems, cost reduction strategies, and emerging technologies. Attendees will network and learn how technology can maximize revenue and reduce costs in the hotel industry.

1. HOTEL INDIA
TECHNOLOGY
Enhancing customer experience and streamlining processes
through next generation technologies
International summit: 11 – 12 November 2010
Majorda Beach Resort, Goa, India
Our exclusive speaker panel includes: Benefits of attending:
Prakash Shukla, Senior Vice President Technology & • Network with senior executives from leading luxury
hotel brands in India
CIO, Taj Group of Hotels
• Understand the latest next generation technologies
and strategic security solutions
Atul Gupta, Regional Director IT (India, Nepal &
• Improve your communication through state-of-the-
Bangladesh), Starwood Asia Pacific Hotels art networks
• Hear expert opinion on streamlining operations and
Ravish Jhala, Head of IT, Trident Mumbai aligning IT infrastructure
• The latest case studies on maximising revenue and
Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) reducing costs
• Explore latest trends in hotel technology
Dhruba Raj Bhandari, IT Manager - South West Asia,
• Learn how to enhance customer experience through
Intercontinental Hotels Group innovative solutions
For more information or to register –
Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
www.hoteltechnologyindia.com
Exhibitor: Media partners: Researched and developed by:

2. HOTEL INDIA Conference day one:
TECHNOLOGY 11 November 2010
8:30 Registration, refreshments and networking Streamlining operations and improving
efficiency through technology
9:00 Chair’s welcome and opening remarks
13:45 Effectively managing front and back office
The role of technology in improving guest operations in the hotel industry
experience • Getting more out of your property management
systems
9:15 Enhancing guest experience through next generation • Implementing a centralised system to increase
technologies visibility and transparency
• Using CRM systems to improve customer loyalty,
• Evaluating latest in-room entertainment solutions for a
quality and service delivery
superior guest experience
T. Shivdas, Head of Information Systems and
• Understanding guest needs better and personalising Technology, Ginger Hotels
existing services
14:30 Discussing cost reduction methodologies through
• Implementing intelligent services and electronic
virtualisation
concierges to cater to a guest’s individual preferences
• Integrating cost-effective infrastructure without
Prakash Shukla, Senior Vice President Technology & CIO,
compromising on service and quality levels
Taj Group of Hotels
• Assessing the impact of virtualisation
10:00 Improving communication between the guest and • Optimising IT infrastructure through virtualisation
the hotel implementation
• Exploring innovative guest communication solutions so Vijay Saraswat, Head of IT, Radisson, Greater Noida
that services can evolve with the guest’s needs
15:15 Afternoon break, networking and refreshments
• Deploying an online portal to customise services and
provide effective communication
Discussing the importance of green IT in the hotel
• Discussing the use of interactive TV to enhance guest industry
communication
15:45 Exploring energy management systems in reducing
Atul Gupta, Regional Director IT (India, Nepal &
operating costs
Bangladesh), Starwood Asia Pacific Hotels
• Using technology to reduce power usage and carbon
10:45 Morning break, networking and refreshments foot prints in the Indian hotel industry
11:15 Implementing innovative technologies to take lobby • Effectively controlling temperatures and HVAC
experience to a new level systems using infrared motion sensors
• Integrating technology for recycling and meeting
• Reviewing the use of check-in kiosks in a hotel’s lobby green compliance standards
• Implementing an intuitive user interface to manage your Narasimha Das, General Manager – IT, Royal Orchid
requirements Hotels
• Improving interaction, connectivity and entertainment Change management in the hotel industry to
within the lobby area improve internal communication
Amandeep Sarna, General Manager – IT, JHM Interstate
Hotels 16:30 Interactive discussion panel – change management
12:00 Interactive panel discussion: Hotel technology - how • Discussing change management methodologies to
much is too much? increase the use of technology
• Educating the organisation’s workforce on the
• Using non-intrusive technology – striking a balance
importance of new technologies
between technology and guest experience
• Effectively communicating with technology partners
• Selecting the right technologies for different customer and being involved in the implementation stages
requirements
Narasimha Das, General Manager – IT, Royal Orchid
• Q & A session on the role of technology in improving guest Hotels
experience
T. Shivdas, Head of Information Systems and
Facilitated by: Technology, Ginger Hotels
Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) Vijay Saraswat, Head of IT, Radisson, Greater Noida
12:45 Lunch break and networking opportunity 17:15 End of conference day one
For more information or to register – Tel: +971 4 364 2975 Email: enquiry@iqpc.ae

3. HOTEL INDIA Conference day two:
TECHNOLOGY 12 November 2010
8:30 Registration, refreshments and networking 13:00 Lunch break and networking opportunity
9:00 Chair’s welcome and opening remarks
Maximising revenue and reducing costs through
Integrating physical and data security systems unified communications
in hotels to enhance business continuity
9:10 Underlining the critical importance of physical security 14:00 Implementing intuitive, easy-to-use technology for
solutions better connectivity
• Deployment of combined security technologies for a fool • Seamlessly integrating voice, data and mobility
proof safety system
services to promote ubiquity
• Effectively implementing systems to protect business
operations • Overcoming challenges in unified communications
and converged networks
• Implementing effective and non-intrusive security
technologies • Deploying energy-efficient wired and wireless
Arvind Kochar, Head of Security, The Lalit Suri converged networks to reduce costs
Hospitality Group Albert Raj, Head of IT, Aman Resorts
9:50 Overcoming key challenges in data security over hotel
networks 14:40 Discussing the use of VoIP systems to reduce costs
• Curbing fraud and cyber crime by working with the right
• Achieving enhanced communication through
technology partners and agencies
deployment of VoIP systems
• Preventing data loss by identifying key risk points
• Optimising VoIP systems for better guest interaction
• Analysing check points and gaining control of sensitive
hotel data • Achieving global connectivity with internal lines
Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) C. G. Prasad, Head of IT, Premier Inn Hotels
10:30 Discussing the importance of PCI compliance in today’s
technology environment 15:20 Afternoon break, networking and refreshments
• Examining PCI compliance standards
15:50 Enabling a mobile workforce for ease of communication
• Underlining the significance of complying with PCI
standards
• Discussing the benefits of deploying a mobile platform
• Discussing methods to ensure PCI compliance
• Improving Return on Investment (ROI) by
Dhruba Raj Bhandari, IT Manager - South West Asia,
Intercontinental Hotels Group implementing a mobile workforce
11:10 Morning break, networking and refreshments • Integrating infrared technology into the mobile
platform
Role of cloud computing in hotels Sandeep Kapoor, Head of IT, Crowne Plaza Delhi
11:40 Reviewing the benefits of a cloud computing model
16:30 Interactive discussion panel – examining the future of
• Tapping the potential of cloud based computing in the
hotel technology
hotel industry
• Managing costs through hosted solutions and shared • Driving innovation in hotel technology and preparing
services
for future technologies
• Assessing privacy, security and compliance issues in
cloud computing • Upgrading present scalable systems to make them
future proof
Ravish Jhala, Head of IT, Trident Mumbai
Facilitated by:
12:20 Interactive discussion panel – relevance of a cloud
based system in hotels
• Feasibility of deploying a cloud computing model in the
17:10 Final comments from the chair and end of conference
hospitality industry
• Enhancing existing services using a cloud strategy Look out for:
• Q & A on the role of cloud computing in hotels
Ravish Jhala, Head of IT, Trident Mumbai
Narasimha Das, General Manager – IT, Royal Orchid Hotels
Dhruba Raj Bhandari, IT Manager – South West Asia, 19 - 22 September, 2010,
Intercontinental Hotels Group Amwaj Rotana, Jumeirah Beach Residence, Dubai, UAE
Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) www.hoteltechnologyme.com
For more information or to register – Fax: +971 4 363 1938 Email: enquiry@iqpc.ae

4. HOTEL INDIA
Hear what delegates said about our previous Hotel
Technology events:
TECHNOLOGY “I would recommend that all levels of IT managers and directors
IQPC is delighted to bring you Hotel Technology India, the latest attend this conference in the future”
event in our global Hotel Technology series. Senior Vice President Information Technology, Atlantis,
To sustain our growth and continue to attract overseas travellers to The Palm
India, the hotel industry is exploring the latest customer-centric next
generation technologies. “A key event for senior decision makers in this industry”
Hotel Technology India will provide a platform to explore solutions Corporate Director - Information Technology, Layia Hospitality
for the hotel industry to maximise revenue and enhance customer
experience. The event will bring together experts from across the “The need for a specialised conference on technology in the
globe to discuss new strategies and trends for implementing state-
hospitality industry was long overdue . IQPC are to be
of-the-art technologies.
congratulated for having the foresight to stage such a
conference particularly in the current climate. The conference
Who will you network with at Hotel Technology agenda was first class and so was the caliber of the speakers.
I found the event to be very educational and would be only be
India?
too happy to attend the event again in 2010”
This is a must attend event for senior decision makers in the hotel
industry. Job titles include:
Managing Director, E Horner & Associates
Chief Executive Officers “A great place to meet industry leaders in an intimate
Managing Directors environment”
Chief Operating Officers
Chief Technical Officers Managing Director, Varis Energy
Chief Information Officers
Director, General Managers and Managers
“This event provided vendors with an excellent platform to
- Information Technology network and share knowledge”
- Infrastructure VP Business Development, Ving Card
- Operations
- Communications “Great event, excellent speakers and good knowledge gain”
- Systems
Director of IT, Movenpick Hotels and Resorts Management
“Excellent forum for information exchange and to keep up-to-
Industry breakdown date about hotel technology challenges in the Middle East”
CIO, Movenpick Hotels and Resorts Management
Media partners:
Hotels and resorts Government
Tour operators
Job title breakdown
Sponsorship & exhibition opportunities:
Only at Hotel Technology India will the highest-level decision
makers attend in one place at one time. They will evaluate
products and services and will look to short-list potential
suppliers.
Chief Technical Officers Director/ General Manager/ • Can you afford to miss out on this opportunity?
Chief Information Officers Manager Systems
Director/ General Manager/ Managing Directors • Do you have a product or service that our senior decision-
Manager Information Technology Chief Executive Officers makers and influencers need?
Director/ General Manager/ Chief Operating Officers We have a range of business development / marketing and
Manager Infrastructure Minister for Tourism
Director/ General Manager/
sales solutions that will be tailored to specifically deliver on your
Minister for Communication and
Manager Operations Information Technology business objectives. For more details, call +971 4 364 2975 or
Director/ General Manager/ Director General email sponsorship@iqpc.ae
Manager Communications
For more information or to register - Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.hoteltechnologyindia.com

5. 4 WAYS TO REGISTER
HOTEL International summit: Online: www.hoteltechnologyindia.com Email: enquiry@iqpc.ae
INDIA Phone: +971 4 364 2975 Fax: +971 4 363 1938
11 - 12 November 2010
TECHNOLOGY Venue:
TEAM DISCOUNTS
Team discounts available on request. Call +971 4 364 2975 for more information.
VENUE & ACCOMMODATION
Majorda Beach Resort,
Venue:
Goa, India
Registration form Majorda Beach Resort Majorda, Salcette, Goa-403713
Tel: +91-832-668-1111 / +91-832-288-1111 to 1113
Fax: +91-832-288-1124 / +91-832-288-1121
Email: resv@majordabeachresortgoa.com
Web: www.majordabeachresort.com
VENUE & ACCOMMODATION
Hotel and travel costs are not included in the registration fee. For
assistance in your travel and accommodation requirements, please refer
to details below:
Room Reservation
Special / corporate rate for room accommodation is available in the hotel.
You may contact the hotel directly as per the details above quoting IQPC
India Private Limited or the name of the conference.
Flight Reservation
Event Code: 18138.003 Contact Anuj Sachdev or Charo Marie at SNTTA Travel & Tours LLC
CONFERENCE PRICES Dubai.
E- mail: iqpc@snttadubai.com
For organizations based in India Tel: +971 4 2829000 Fax: +971 4 2829988
Book and pay before 15 August 2010 and save upto US $100 www.sntta.com
Please book at the earliest for your convenience.
Conference package Price before 15 August 2010 Price after 15 August 2010
CONFERENCE DOCUMENTATION
Conference only (Save US $50) US $499
US $449 If you cannot make the dates you can still access all of the presentations
delivered throughout the conference days for just US $450, post event.
For organizations based outside of India Contact us on +971 4 364 2975 for further details.
Book and pay before 15 August and save up tp US $200 “CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY”
which replaces “CANCELLATION & SUBSTITUTIONS”
Conference package Price before 15 August 2010 Price after 15 August 2010 TERMS AND CONDITIONS: Replace all sections of the terms and
conditions with the following:
Conference only (Save US $100) US $999
US $899 IQPC India Private Limited Standard (IQPC) Terms and Conditions
PAYMENT :
Prices are exclusive of tax. 10.3% service tax will be added to the advertised price upon registration. • Payment is due in full at the time of registration and includes lunches,
PRIORITY BOOKING FORM / DELEGATE DETAILS refreshments and detailed conference materials.
• Your registration will not be confirmed until payment is received and may
be subject to cancellation.
• If a booking is received 10 working days before the conference a credit
DELEGATE card number will be required to confirm your place, likewise if full payment
has not been received before the conference date.
DISCOUNTS
• All 'Early Bird' Discounts require payment at time of registration and
before the cut-off date in order to receive any discount.
• Any other discounts offered by IQPC (including team discounts) must also
require payment at the time of registration.
• All discount offers cannot be combined with any other offer.
CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY
• You may substitute delegates at any time by providing reasonable
advance notice to IQPC.
• For any cancellations received in writing not less than eight (8) days prior
to the conference, you will receive a 90% credit to be used at another
IQPC conference which must occur within one year from the date of
issuance of such credit. An administration fee of 10% of the contract fee
will be retained by IQPC for all permitted cancellations. No credit will be
We also accept payment by the following methods: issued for any cancellations occurring within seven (7) days (inclusive) of
the conference.
• In the event that IQPC cancels an event for any reason, you will receive a
credit for 100% of the contract fee paid. You may use this credit for another
IQPC event to be mutually agreed with IQPC, which must occur within one
year from the date of cancellation.
• In the event that IQPC postpones an event for any reason and the
delegate is unable or unwilling to attend on the rescheduled date, you will
receive a credit for 100% of the contract fee paid. You may use this credit
for another IQPC event to be mutually agreed with IQPC, which must
occur within one year from the date of postponement.
Cheque / Bank Draft: Made payable to IQPC India Private Limited • Except as specified above, no credits will be issued for cancellations.
By Direct Transfer: Please quote 18138.003 with remittance advice There are no refunds given under any circumstances.
• IQPC is not responsible for any loss or damage as a result of a
Bank Name: HSBC BANK Gurgaon Account number: 054-360565-001
substitution, alteration or cancellation/postponement of an event. IQPC
Account Name: IQPC India Private Limited Swift Code: HSBC INBB IFSC CODE: HSBC0110005
shall assume no liability whatsoever in the event this conference is
Intermediary USD Bank details. Please remit by SWIFT MT103 cancelled, rescheduled or postponed due to a fortuitous event, Act of God,
For further credit to IQPC India Private Limited; Account number: 054-360565-001 with HSBC India (Swift – HSBCINBB) unforeseen occurrence or any other event that renders performance of
through HSBC Mumbai’s account no.000-04417-2 with HSBC Bank USA New York. this conference impracticable, illegal or impossible. For purposes of this
HSBC BANK USA, New York Chips Code : 302755, HSBC BANK USA, New York Swift code: MRMDUS33 clause, a fortuitous event shall include, but not be limited to: war, fire, labor
HSBC BANK USA, New York ABA Routing Number: 021-001-088
strike, extreme weather or other emergency.
PROGRAMME CHANGES
Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact
you directly to finalise the payment • Please note that speakers and topics were confirmed at the time of
publishing; however, circumstances beyond the control of the organisers
PAYMENT TERMS may necessitate substitutions, alterations or cancellations of the speakers
and/or topics. As such, IQPC reserves the right to alter or modify the
Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a advertised speakers and/or topics if necessary. Any substitutions or
alterations will be updated on our web page as soon as possible.
credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings
YOUR DETAILS
gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied
• Please email our database manager at enquiry@iqpc.ae and inform
and charged. In these instances payment of the full amount will be required before entry to the event. him/her of any incorrect details which will be amended accordingly.