1. “Total iGaming IT Solutions On Demand”
Euro Consulting EMEA
IT Solutions • Oracle RightNow • iGaming
United Kingdom Netherlands Malta
Euro Consulting EMEA Head Office, Euro Consulting, EMEA, Leeuwerikplein Euro Consulting EMEA, 104 Old College
23 Blair Street, Edinburgh, EH1 1QR, UK 101, 144HZ, Purmerend, Holland Street, Sliema, SLM 1377, Malta, EU
2. “Total iGaming IT Solutions On Demand”
• ‘Out of the box’ IT Package Euro Consulting are offering our ‘Total iGaming IT Solutions On Demand’ Industry solution designed specifically to
maximise Business Development and Customer Relationship Management for your iGaming company.
• Plug-in & go live in 20 days Euro Consulting have recently launched an ‘out of the box’s solutions for the igaming industry that requires no or
• No Customisation Required little configuration, no infrastructure or support costs. Our Igaming solution covers CRM, Live Chat, Marketing
and a Business Intelligence platform from Oracle’s best of breed product stack.
• No Infrastructure Required
We offer a unique focus on many different application and technology initiatives by combining leading expertise,
• No Infrastructure Cost broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. Our
• Fixed Implementation Cost Industry solution increases time to market, reduce costs, and deliver a competitive edge.
Euro Consulting EMEA, Total iGaming IT Solutions On Demand
Contents
Euro Consulting EMEA, Total iGaming IT Solutions On Demand i
Total iGaming IT Solutions On Demand 1
Oracle RightNow, Chat Cloud Service 2
Oracle RightNow, Email Mgmt Cloud Service 3
Oracle RightNow, Dynamic Agent Desktop 4
Oracle RightNow, Oracle Communications 5
Oracle RightNow, Social Experience 6
Euro Consulting EMEA, Contact Us 7
Euro Consulting EMEA • Total iGaming Solutions On Demand • i
4. “Total iGaming IT Solutions On Demand”
bridging the gap between self-service and agent assistance
Oracle RightNow
Key Features
• Agent-, customer-, or activity-driven
chat
Chat Cloud Service
• Customizable chat link, icon, and
consumer interface
• Multidevice chat—from PCs, smart-
phones, tablets, and more
• Chat conferencing, transfer, and
supervisor monitoring
• Access to Oracle RightNow Knowl- Oracle RightNow Chat Cloud Service enables companies to provide a premium Web experience that
edge Cloud Service before, during, delivers proven results, including higher customer satisfaction, increased conversion, and improved
and after chat sessions efficiency. It provides a way to engage customers before they abandon their purchases and also assist
Website visitors who are having problems solving service issues on their own. Sessions can be initiated
by customers or triggered proactively, based on company-defined rules. With Oracle RightNow Chat
Cloud Service, agents can always guide your customers to the best answers and outcomes.
Key Benefits
• Increase sales conversion rate and
average order size
• Reduce shopping cart abandonment
• Achieve highest customer satisfac-
tion compared to other channels
• Reduce call center costs and increase
efficiency
Euro Consulting EMEA • Total iGaming Solutions On Demand • 2
5. “Total iGaming IT Solutions On Demand”
improve agent productivity, increase customer satisfaction
Oracle RightNow
Key Features
• Inquiry management
• Single integrated knowledgebase
Email Mgmt Cloud Service
• Tracking
• Customer management
Many organizations today are flooded with e-mails. And although these e-mails represent important
Key Benefits communications from customers, tracking and responding to them can be taxing, straining resource-
strapped contact centers and frustrating customers. Oracle RightNow Email Management Cloud Service
• Increase agent productivity with helps you stay ahead, tracking responses, automating answers from the knowledgebase, and escalating
standard response templates and ac- highly emotional e-mails. Your agents and your customers will thank you for it.
cess to knowledgebase
• Improve first-touch resolution with
auto-suggested solutions
• Increase customer satisfaction and
save processing time by providing
agents with complete customer inter-
action history
Euro Consulting EMEA • Total iGaming Solutions On Demand • 3
6. “Total iGaming IT Solutions On Demand”
fast, accurate, consistent customer experiences across all channels
Oracle RightNow
Key Features
• Dynamic guidance to step agents
through workflow processes with
Dynamic Agent Desktop
structured and unstructured contex-
tual cues
• Unified enterprise data centralized
and presented contextually
• Telephony integration enabling desk-
top softphone, computer telephony
integration (CTI) screen pop, and Oracle RightNow Dynamic Agent Desktop Cloud Service guides agents with contextually relevant real-
universal queuing time knowledge so they can quickly address their immediate customer issue. By unifying enterprise
• Cloud delivery for rightsizing to systems and guiding call center agents through business processes across channels, agent pools, and
match dynamics of business geographies, Oracle RightNow Dynamic Agent Desktop Cloud Service delivers happy customers and
• Interfaces and workflow processes highly productive agents.
configurable by business users
• Channel integration for seamless,
unified management of customer
interactions via traditional and social
channels
Key Benefits
• Increase customer and agent satis-
faction
• Increase agent productivity and
lower cost
• Ramp up new agents faster
• Provide consistent customer experi-
ences across channels
• Adapt quickly to changing business
needs
Euro Consulting EMEA • Total iGaming Solutions On Demand • 4
7. “Total iGaming IT Solutions On Demand”
Oracle RightNow
Key Benefits
• Seamless cross-channel
purchasing and services
Oracle Communications
experiences
• Personalized offers and
interactions
• Fast time-to-market to meet
customer demand
• First-right ordering
• Rapid fulfillment Communication Service Providers (CSPs) around the world are looking for ways to offer an engaging
• Reduced order fallout Customer Experience (CX) so that they may expand their customer base, retain existing customers, and
• Accurate billing monetize on these relationships. To harvest these benefits CSPs need to address CX at all customer touch
points. Oracle has developed the CX Reference Architecture for Communications to help CSPs delivering
a superior experience to their customers in all touch points throughout the Customer Experience life-
cycle. The Oracle CX reference Architecture is founded on proven solutions and best-in-class applications
and will enable CSPs to adopt a holistic approach to Customer Experience across standard processes
from front office channels to back office operations.
Euro Consulting EMEA • Total iGaming Solutions On Demand • 5
8. “Total iGaming IT Solutions On Demand”
an unbeatable customer experience
Oracle RightNow
Key Benefits
• Deliver a seamless customer expe-
rience regardless of where or how
Social Experience
customers interact with you
• Create customer loyalty, and gener-
ate enthusiasm for your brand
• Harness word of mouth to derive
more value from your marketing
spending
• Quickly and proactively address The social Web has given consumers more influence over brands than ever. For organizations this shift
customer concerns brings new challenges and opportunities to win loyalty. Oracle RightNow Social Experience enables
• Enable customer collaboration to brands to harness consumer influence and passion in service of the brand. From social media monitoring
drive support and innovation to branded online communities to a full-service Facebook experience, it is designed to extend experi-
• Leverage user-generated content to ence to the places where consumers are learning, sharing, and buying across the social Web.
build your knowledge foundation
• Make it easy for customers to find the
answers they need—across channels
• Capture unstructured social insights
along with formal feedback through
Oracle RightNow Feedback Cloud
Service
• Earn a reputation for being open, col-
laborative, and responsive
Euro Consulting EMEA • Total iGaming Solutions On Demand • 6
