Hotel Opera is one of the finest hotels in western Nepal, established in 2064 with 80 rooms, 57 of which are operational. It has diverse room types along with facilities like a casino, restaurants, parking, and a swimming pool. The hotel aims to increase occupancy and repeat guests while providing excellent service and returns. It engages in CSR activities like charity events and games.
Almost ten Years three month’s Dubai + four Years India working F&B Dept. A competent professional with over 14 years of working Experience for leading companies in UAE / India from Hospitality Industry. Strategic Management / Guest Servicing & Team Management
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2. Introduction
Hotel opera is one of the finest hotels in
Far western region of Nepal.
• It was established in 2064 kartik 21
• There are diverse types of rooms
available with a mini Casino, separate
family Restaurant & bar, Adequate
Parking Space & swimming pool.
4. • Total employees 73.
• Monthly expenditure 20-25 lacs
• Monthly Profit 5 to 6 lacs
• Import furniture's from KTM,
machineries from India and other items
from local market
• Employees get salary on monthly basis
5. Facilities
• Total rooms are 80. working 57.
• 51 AC and 6 non AC rooms with lift , VIP
suite, reading lounge.
• 24 hr. hot water, multichannel TV, internet
access.
• Parking space business centre,
• 3 conference halls and a CMG club
• Swimming pool
6. SERVICES
• Breakfast, lunch and dinner, variety of food items
• Airport pickup on request , vehicle on hire, laundry
service
• Available food items like Nepali ,Chinese , Indian &
continental.
• Mode of payment: Cash, Visa, MasterCard
7. Employees turnover ratio
• In a year 5-6 employees leave the job.
•
• Those 5-6 people are of lower level employees
like sweeper, waiter (trainers), gardeners.
• Turnover ratio is 7%,
9. Goals and objectives
GOALS
Increase the hotel’s average occupancy level by
2% above previous year’s level.
Increase the volume of repeat guest business
by 10 percent.
10. OBJECTIVES
We are committed to our guests- we will deliver 100% guest
satisfaction
We are committed to our shareholders- we strive to deliver high
returns on investment
We are committed to our employees- we train our employees
and give them the support they need to work towards the
accomplishment of our company goals
We are committed to leadership- we continue to uphold our
position as the number one hotel in the country, and we will
constantly strive to improve ourselves
We are committed to best management practices- we will work
towards our goal for environment.
11. VISION AND MISSION
VISION
To be an industry leading hospitality owner and operator that
generates superior return on investment
To provide extra facilities like Gym club.
MISSION
Provide better services.
Training facilities for employees
Create a high level of return for investors.
12. CSR Activities
• Organize games like indo-
Nepal volleyball.
• Charity for old age, orphans
& poor people.
