Monika Singh is seeking a challenging leadership position applying her skills in creative problem solving and lean management. She has a B.Tech in IT from Ganpat University with over 71% marks. She has over 4 years of work experience at ICICI Bank as a Deputy Manager handling various roles like transaction processing, expense processing, account opening, and customer service. She also has 6 months of experience as a Software Developer at Peach Technovations working on an e-commerce project using ASP.NET and JAVA. Her strengths include being flexible, having strong analytical and leadership skills, and being able to overcome challenges with hard work.

1. MONIKA SINGH
C-37 Krishna Bungalows-3 +91-7874563772
Motera, Ahmedabad singh163.monika@gmail.com
Gujarat-380005
Career Objective:
To obtain a challenging leadership position applying creative problem solving and lean management skills with a growing
organization to achieve optimum utilization of its resources and maximum profits.
Educational Qualification:
Qualification University/Board Month-Year Percentage
B.Tech (IT) Ganpat University May 2009 71.67%
H.S.C CBSE March 2005 67.80%
Work Experience:
 ICICI BANK LTD as Deputy Manager II from November’11 to November’15
• Worked as a Team Leader of Transaction, Expense processing, Regional Response Centre, Account Opening (General as well as
Privilege customers), Salary, Trading account processing.
• In Expense processing, handling of payment and settlements of branches across Gujarat and MP (Bhopal & Indore) as well as
tallying and submitting service tax data along with TDS related data of all the said branches.
• Handled TDS exemption for all types of customers, trusts and government entities.
• Handled account opening of trading account for all types of customers including NRI.
• Handled service request desk for General as well as Privilege banking customers as a part of Regional response center for Gujarat
and MP (Bhopal & Indore)
• Handled escalations as well as customer complaints regarding services
• Handled Savings account opening of General banking customers including bundled products like PPF, FD, RD etc
• Handled account opening as well as service requests of Privilege banking customers including GPC, Wealth, NRI
• Handled BCP for approx 5 locations at PAN India level
• Handled audit for locations in Gujarat including submitting reports, managing data etc
• Received appreciation from seniors for excellent performance as well as from different groups and branches for cooperation and
faster processing
• Organized and managed many events held at Regional level
 Peach Technovations as Software Developer from October ’10 to January’11
• Worked on an E-commerce related project
• ASP.NET and JAVA as basic language
• Designing of the website, coding for different modules and testing.
Strengths:
• Flexible to work with different people under different circumstances while keeping the team in coordination
• Analytical and interpretative skills
• Good leadership qualities
• Ability to overcome challenging situations with sincerity, composure and hard work.