Christina Hook has over 10 years of experience in healthcare leadership and operations management, most recently as Program Manager at Rady Children's Hospital where she led a team of 20 staff members and oversaw the daily operations of the Ophthalmology Division. Prior to that, she was Operations Supervisor at Scripps Clinic managing 3 departments with 20 staff. She holds degrees in Psychology from SDSU and Palomar College and certifications in psychological and social services.

1. Christina Hook
LEADERSHIP ​TEAMWORK​ ​INTEGRITY​ ​PASSION​ PROFESSIONAL
6555 Paseo Frontera
Carlsbad CA 92009
760.519.5828
christinahook7@gmail.com
EXPERIENCE
Rady Children’s Hospital San Diego​ ​— ​Program Manager
July 2013 - March 2014
Effectively lead the daily operations of the Ophthalmic Division at
RCHSD. Incorporated effective leadership with excellent patient care.
Responsibilities included (but not limited to): Hiring, scheduling,
annual evaluations and terminations time and attendance, performance
and disciplinary actions, for all staff clerical and clinical. Management &
development of 20+ clerical & clinical staff members, departmental
budget creation, balance and monitor for cost effectiveness measures.
Maintained positive working relationships with multiple physicians &
staff and arranged for premium availability by maintaining physician’s
schedules at optimal level.
Scripps Clinic Rancho Bernardo — ​Operations Supervisor
November 2010- July 2013
Responsible for the daily operations for 3 departments; Ophthalmology,
Pediatrics and OB/GYN. My responsibilities included but were not
limited to; management & development of 20+ clerical and clinical staff
members, departmental budget process and cost effectiveness
measures, written/delivered staff evaluations. Maintained positive
working relationships with multiple physicians and meet their needs as
well as the needs of my staff. Scheduling for all 3 departments clerical
staff. Handled all on-boarding, training and terminations for all 3
departments.
Rady Children’s Hospital San Diego​ ​— ​Admin. Assistant B
January 2008 - November 2010
Planning, organizing and prioritizing work flow; Coordination of
multiple activities/schedules for the department and each of the 75+
individuals;Responsible for calculation of productivity and monitoring
attendance. Administrative duties, conference planning, detail trial
balance and labor reports, budget assistance, organizational tasks,
multi-task planning and organization. Assist managers, business unit
coordinator, director and senior director with projects and tasks.
Ritter C Black Ink— ​Owner
June 2004 - January 2008
Assisted companies with their accounting, marketing, advertising,
designing, customer services, and administrative needs. Self starting
company – obtained all clients by marketing self and products.
Passages 2 Ireland Position - ​Marketing/Office Manager
March 2003 - October 2007
MPD Creative - ​Graphic Designer
January 2001 - March 2003
Restaurant industry: ​ Lead server, Bartender, Manager & GM
Cask N Cleaver, Beachouse, ZnZ Bar and Grill, Crazy Burro, FishHouse VC
1998-2008
AREAS OF SUCCESS
Communication
Effective Leadership
Employee Engagement
Human Resources
Organization
SOFTWARE EXPERTISE
All Scripts
AdobeSuite
Epic
Meditech
Microsoft Office (all)
QuickBooks
Trident Drum-scanning
ACCOMPLISHMENTS
Co-created an improvement
process for authorizations
that was shared across
multiple different specialty
departments
Increased all 3 departments
employee engagement scores
by 90% after first year and
held
Lowered our departments (as
well as 2 other departments)
annual expenses 15% after
thorough cost analysis
EDUCATION
B.A. Psychology SDSU ‘10
A.A. Psychology Palomar ‘07
A.A. Liberal Arts Palomar ‘07
Psychological & Social Services
Certification Palomar ‘07
VOLUNTEER WORK
Celebrity Classic
Kids on Campus
Playground Partners (YMCA)
Welcome Home Ministries
REFERENCES AVAILABLE UPON REQUEST