This document outlines a holistic quality assessment framework consisting of the 4 Ps: Product, Process, People, and Propellers. It evaluates quality across these four dimensions, including factors like customer satisfaction, conformance to requirements and standards, technical solution quality, project management, verification and validation processes, support, training, recruitment, facilities, leadership, vision, work environment, and tools.

1. Holistic Quality Assessment – The 4 Ps
Product Process
Customer / User Satisfaction Project Management
Conformance to Requirements Product Engineering
Functional, Non-Functional Life Cycle Phases
Conformance to Standards Verification and Validation (in each phase)
Engineering Standards (for e.g. coding standards) Support
Regulatory Standards Training, Recruitment, ITSupport,,Purchase,
Quality Metrics (for e.g. Defect Density) Finance, Facilities & Admin
Technical Solution Quality Customer Engagement
Domain Modeling, Architecture, Logic, Algorithms, Continuous Improvement
Workflows, Data etc.
People Propellers
Availability Leadership
Delivery Team
Vision, Mission, Policy, Motivation
Managers
Customer Funding
Support Staff Work Environment
Capability Tools & Automation
Domain Project Management Tools
Technical Engineering Tools
Process
Management Office Productivity Tools
Interpersonal
© Dr. Gopinath Ramakrishnan, 2012