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Demystifying Mobile
Demystifying Mobile



           Phil Jones
           Strategy & Development Lead, WPP Global
                 gy         p         ,
           philjones@google.com

           Hill and Knowlton Google Confidential and Proprietary
                             D2 Conference
           June 9 th, 2011.
What Do These 4 Things Have In Common?


                   A)   Available For Google Employees
                        To B
                        T Borrow At W k d ?
                                   A Weekends?



                   B)   All Been Purchased From eBay
                        Through A Mobile Device?




                                      Google Confidential and Proprietary   2
mobile subscribers globally
                              mobile subscribers globally




                                                                Google Confidential and Proprietary

Sources: International Telecommunication Union (October 2010)                                         3
people have mobile internet access
               people ha e mobile internet access


                                                                Google Confidential and Proprietary

Sources: International Telecommunication Union (October 2010)                                         4
1 out of 4
                         Internet min tes
                                  minutes
                         is on a mobile phone


                                         Google Confidential and Proprietary

Sources: IAB/ IDC 2010                                                         5
2012: 
Smartphone sales overtake 
        PC sales
        PC sales




                      Google Confidential and Proprietary
smart phone                                                      77%
 penetration                                        71%
                                        61%   61%
 across Europe
            p
 by 2015
                                  56%
                    55%




                                                      Google Confidential and Proprietary

Sources: StrategyAnalytics.com.                                                             7
of all tweets 
                   f ll
                   are mobile
                   are mobile


                                   Google Confidential and Proprietary   8

Source: Twitter                                                          8
start their mobile web 
                 experience with a search
                 experience with a search




                              Google Confidential and Proprietary

Source: Google
The mobile web: It’s exploding!



                                                                             4x Growth
                                                                              in past year




                     2007               2008                          2009           2010                  2011
                                               US Mobile Queries (Indexed)

                                                                                        Google Confidential and Proprietary   10

Source: Internal Google Data 2011
…And People Are Searching for Products To Buy!!


               +3300%
                                                                                                                   NL
                                                                                                                   IT
               +400%
                400%                                                                                               ES
                                                                                                                   DE
                                                                                                                   FR
                                                                                                                   GB




                                    Growth of Top 1,000 commercial queries
                  2007                                                                    2010
                                                                             Google Confidential and Proprietary

Source: Google Internal June 2010
Mobile Takes Growing Share of Total Searches




                                          Google Confidential and Proprietary   12

Source: Internal Google Data 2011, US
Mobile Complements Desktop & Is Always On
                                      Daily View
                         Desktop Clicks & Searches vs. Mobile




Source: Citi Investment Research and Analysis; iCrossing Mobile   Google Confidential and Proprietary
      U.S. Google Internal Data, 2010
Mobile Complements Desktop on Weekends
                                      Weekly View
                           Desktop Searches vs. Mobile Searches




Source: Citi Investment Research and Analysis; iCrossing Mobile   Google Confidential and Proprietary
      U.S. Google Internal Data, 2010
4 Reasons Why Mobile is different to other
media channels
   di h     l

                                125 H
                                    Hours of Angry Bi d E
                                           fA      Birds Every Day
                                                               D
Entertainment
                             200M daily mobile playbacks on YouTube



                82% of their mobile consumers booked rooms within a day of arrival
 Immediacy
         y
                                         35% were within 1 mile of the hotel



                              40% mobile searches have local intent.
  Localised
                     150M people using Google Maps from their mobile device



                79% of smartphone internet users use phones to help with shopping.
  Decision
  Making
                               74% have purchased because of this. 
                                                                 Google Confidential and Proprietary   15
Mobile Websites




                  Google Confidential and Proprietary   16
Which site would you rather book a flight on?




                                             79%of our large
                                             online advertisers
                                              do not have a
                                             mobile optimized
                                                      p
                                                    site




                                              Google Confidential and Proprietary   17

Source: Google research, 2010
General Mobile Website Best Practices



Prioritise              White
Content                 Space




Big Buttons             Easy to
                        Convert
                        C      t




                                    Google Confidential and Proprietary   18
IHG gained 91% YoY increase in mobile
   revenue through Google advertising.
                          advertising

                                   The Approach
                                     Clearly defined mobile strategy helped IHG target
                                     different 3 types of customers:

                                     •   Searchers: Mobile Website & Optimised Ads
                                     •   Direct Bookers: Mobile site & Optimised Ads
                                     •   IHG L
                                             Loyalists: M bil A li ti
                                                  li t Mobile Application

                                   The Results

                                    •    91% YoY growth in revenue from mobile
                                    •    20% MoM increase in mobile website traffic
                                    •    Click-to-Call accounts for 40% of global
                                         mobile revenue
                                    •    100,000
                                         100 000 App downloads in 3 5 months
                                                                  3.5
                                                                       Google Confidential and Proprietary   19
Source: Google Internal Nov 2010
Google Confidential and Proprietary   20
Google Confidential and Proprietary   21
Google Confidential and Proprietary   22
Google Confidential and Proprietary   23
Google Confidential and Proprietary
Google Confidential and Proprietary   25
Google Confidential and Proprietary   26
Google Confidential and Proprietary   27
Google Confidential and Proprietary   28
Driving visitors to your website
Mobile Search Ad Formats offer greater user interaction



 Click-                        Site-
 to-call
 to call                       Links




Click-to-                      Hyper
                                 yp
download                       local




                                              Google Confidential and Proprietary
Download the “Google Mobile Ads’   Google Confidential and Proprietary
Application from Android Market
Google Confidential and Proprietary   31
Your customers are already interacting
  with your brand on their phones.

They usually start their journey with a
  search.

They are making purchase decisions
  (and purchases) on their phones
                           phones.

They are more likely to use their mobile
  to access the internet at weekends.

The mobile is a unique media channel –
  capitalise on the USPs.

Traditional websites d work, b t id ll
T diti    l   b it do       k but ideally
   need to be optimised for mobiles.

Re-think your media mix to capitalise on
  mobile. Search/Site/Apps/Ads.
                         Google Confidential and Proprietary
it’s Not Too Late
  to Be Early
            y



                Google Confidential and Proprietary
Stay up-to-date with Mobile Developments @
Google
      Find videos that highlight some of the Google mobile capabilities.
     Use this channel as a resource to navigate the ever-changing mobile landscape!




 Google Mobile Ads Site                    Twitter
 www.google.com/mobileads                  www.twitter.com/googlemobileads
 Google Mobile Ads Blog                    Google Mobile Ads YouTube Channel
 www.googlemobileads.blogspot.com          www.youtube.com/GoogleMobileAds
                                                                         Google Confidential and Proprietary
Appendix
A    di




           Google Confidential and Proprietary   35
Mobile Applications                      Mobile Website




 Reach Customers Offline             Simple for consumers to find
 Users can use your application      through S
                                      h      h Search, Bl
                                                    h Blogs, T i
                                                             Twitter and
                                                                       d
 anywhere, without a connection      links in emails.

 Use all device capabilities
                  p                  Increased Market Size.
 within the functionalities of the   Impressions are higher on mobile Web
 application. e.g. GPS, camera,      than Apps. Anyone has access to the site.
 voice, address book & calendar.
                                     Easier and cheaper to maintain.
 Media Rich E
 M di Ri h Experience
                i                    No need to create updates for multiple
 Some applications allow more
                                     platforms when changes are made. All
 engaging user interaction with
                                     types of users see the latest version
 your brand than websites

                                                       Google Confidential and Proprietary   36
How are people using their Mobile Phones?
                                                                                       In Europe:
      30%                                          Europe   Europe
                                                                p
                                                                              • 26% Browse the web
                                                                                26% B       th     b
                                                                                   •
      25%                                                                     • 25% Use Applications
                                                                              • 19% U E il
                                                                                19% Use Email 
      20%
                                                                              • 7% M‐Banking
      15%
                                                                              • 6% watch Video
                                                                                6%  t h Vid
                                                                              • 4% Purchase online
      10%


        5%


        0%
                         Browser             Applications   Email    Online Retail
                                                                     Online Retail   Accessed 
                                                                                     Accessed          Watched 
                                                                                                       Watched
                                                                                       Bank                video 
                                                                                     Accounts Confidential and Proprietary
                                                                                          Google                             37

Source:  ComScore  Press Realease Oct 2010
Branding Works on Mobile

Average Brand Lift of Mobile Display Campaigns



                          +13%

                                                                              +16%              +24%

                                                    +76%
                                                                       +58%
   +44%




     1) Sample includes hundreds of mobile display campaigns
                                                                                     Google Confidential and Proprietary   38
     Source: Insight Express Online & Mobile Norms, Nov’07 to Dec’09
Adidas Drove Sales with Offers

                   Increased Store Traffic. Weekly in‐
                  store coupon redemptions doubled



                     Increased Sales. Offers drove higher 
                     Increased Sales. Offers drove higher
                  average order value in stores than usual



                   Efficient & Effective. 28% higher 
                  CTR’s and 32% lower CPC’s then standard 
                  CTR’    d 32% l     CPC’ h         d d
                  mobile ads


                                                             Google Confidential and Proprietary


ource: Google Case Study
Better handsets and improved infrastructure  
                                         has changed mobile consumer behavior…
                                         has changed mobile consumer behavior…
                             6.0  Bn



                             5.0  Bn
                             5 0 Bn
                scriptions




                             4.0  Bn
Globa Mobile Subs




                             3.0  Bn
    al




                             2.0  Bn



                             1.0  Bn



                             0.0  Bn
                                       1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014




                              1G                                     2G                                                  3G                                    4G
                                                                                                                                   Google Confidential and Proprietary
                             Analog                                1 Mbit/s                                           14 Mbit/s                        100 Mbit/s
…Mobiles have developed beyond                                                                       Life Critical

                                          just a form of communication.
                                          just a form of communication.
                              6.0  Bn
                                                                                                                       Commerce
                              5.0  Bn
                                0
                   riptions




                              4.0  Bn
Global Mobile Subscr




                              3.0  Bn                                                Entertainment

                              2.0  Bn       Communication

                              1.0  Bn



                              0.0  Bn
                                        1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014




                               1G                                     2G                                                  3G                                    4G
                                                                                                                                    Google Confidential and Proprietary
                              Analog                                1 Mbit/s                                           14 Mbit/s                        100 Mbit/s

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Hkd2 london google_demystifying mobile_phil jones

  • 1. Demystifying Mobile Demystifying Mobile Phil Jones Strategy & Development Lead, WPP Global gy p , philjones@google.com Hill and Knowlton Google Confidential and Proprietary D2 Conference June 9 th, 2011.
  • 2. What Do These 4 Things Have In Common? A) Available For Google Employees To B T Borrow At W k d ? A Weekends? B) All Been Purchased From eBay Through A Mobile Device? Google Confidential and Proprietary 2
  • 3. mobile subscribers globally mobile subscribers globally Google Confidential and Proprietary Sources: International Telecommunication Union (October 2010) 3
  • 4. people have mobile internet access people ha e mobile internet access Google Confidential and Proprietary Sources: International Telecommunication Union (October 2010) 4
  • 5. 1 out of 4 Internet min tes minutes is on a mobile phone Google Confidential and Proprietary Sources: IAB/ IDC 2010 5
  • 6. 2012:  Smartphone sales overtake  PC sales PC sales Google Confidential and Proprietary
  • 7. smart phone  77% penetration  71% 61% 61% across Europe p by 2015 56% 55% Google Confidential and Proprietary Sources: StrategyAnalytics.com. 7
  • 8. of all tweets  f ll are mobile are mobile Google Confidential and Proprietary 8 Source: Twitter 8
  • 9. start their mobile web  experience with a search experience with a search Google Confidential and Proprietary Source: Google
  • 10. The mobile web: It’s exploding! 4x Growth in past year 2007 2008 2009 2010 2011 US Mobile Queries (Indexed) Google Confidential and Proprietary 10 Source: Internal Google Data 2011
  • 11. …And People Are Searching for Products To Buy!! +3300% NL IT +400% 400% ES DE FR GB Growth of Top 1,000 commercial queries 2007 2010 Google Confidential and Proprietary Source: Google Internal June 2010
  • 12. Mobile Takes Growing Share of Total Searches Google Confidential and Proprietary 12 Source: Internal Google Data 2011, US
  • 13. Mobile Complements Desktop & Is Always On Daily View Desktop Clicks & Searches vs. Mobile Source: Citi Investment Research and Analysis; iCrossing Mobile Google Confidential and Proprietary U.S. Google Internal Data, 2010
  • 14. Mobile Complements Desktop on Weekends Weekly View Desktop Searches vs. Mobile Searches Source: Citi Investment Research and Analysis; iCrossing Mobile Google Confidential and Proprietary U.S. Google Internal Data, 2010
  • 15. 4 Reasons Why Mobile is different to other media channels di h l 125 H Hours of Angry Bi d E fA Birds Every Day D Entertainment 200M daily mobile playbacks on YouTube 82% of their mobile consumers booked rooms within a day of arrival Immediacy y 35% were within 1 mile of the hotel 40% mobile searches have local intent. Localised 150M people using Google Maps from their mobile device 79% of smartphone internet users use phones to help with shopping. Decision Making 74% have purchased because of this.  Google Confidential and Proprietary 15
  • 16. Mobile Websites Google Confidential and Proprietary 16
  • 17. Which site would you rather book a flight on? 79%of our large online advertisers do not have a mobile optimized p site Google Confidential and Proprietary 17 Source: Google research, 2010
  • 18. General Mobile Website Best Practices Prioritise White Content Space Big Buttons Easy to Convert C t Google Confidential and Proprietary 18
  • 19. IHG gained 91% YoY increase in mobile revenue through Google advertising. advertising The Approach Clearly defined mobile strategy helped IHG target different 3 types of customers: • Searchers: Mobile Website & Optimised Ads • Direct Bookers: Mobile site & Optimised Ads • IHG L Loyalists: M bil A li ti li t Mobile Application The Results • 91% YoY growth in revenue from mobile • 20% MoM increase in mobile website traffic • Click-to-Call accounts for 40% of global mobile revenue • 100,000 100 000 App downloads in 3 5 months 3.5 Google Confidential and Proprietary 19 Source: Google Internal Nov 2010
  • 20. Google Confidential and Proprietary 20
  • 21. Google Confidential and Proprietary 21
  • 22. Google Confidential and Proprietary 22
  • 23. Google Confidential and Proprietary 23
  • 24. Google Confidential and Proprietary
  • 25. Google Confidential and Proprietary 25
  • 26. Google Confidential and Proprietary 26
  • 27. Google Confidential and Proprietary 27
  • 28. Google Confidential and Proprietary 28
  • 29. Driving visitors to your website Mobile Search Ad Formats offer greater user interaction Click- Site- to-call to call Links Click-to- Hyper yp download local Google Confidential and Proprietary
  • 30. Download the “Google Mobile Ads’ Google Confidential and Proprietary Application from Android Market
  • 31. Google Confidential and Proprietary 31
  • 32. Your customers are already interacting with your brand on their phones. They usually start their journey with a search. They are making purchase decisions (and purchases) on their phones phones. They are more likely to use their mobile to access the internet at weekends. The mobile is a unique media channel – capitalise on the USPs. Traditional websites d work, b t id ll T diti l b it do k but ideally need to be optimised for mobiles. Re-think your media mix to capitalise on mobile. Search/Site/Apps/Ads. Google Confidential and Proprietary
  • 33. it’s Not Too Late to Be Early y Google Confidential and Proprietary
  • 34. Stay up-to-date with Mobile Developments @ Google Find videos that highlight some of the Google mobile capabilities. Use this channel as a resource to navigate the ever-changing mobile landscape! Google Mobile Ads Site Twitter www.google.com/mobileads www.twitter.com/googlemobileads Google Mobile Ads Blog Google Mobile Ads YouTube Channel www.googlemobileads.blogspot.com www.youtube.com/GoogleMobileAds Google Confidential and Proprietary
  • 35. Appendix A di Google Confidential and Proprietary 35
  • 36. Mobile Applications Mobile Website Reach Customers Offline Simple for consumers to find Users can use your application through S h h Search, Bl h Blogs, T i Twitter and d anywhere, without a connection links in emails. Use all device capabilities p Increased Market Size. within the functionalities of the Impressions are higher on mobile Web application. e.g. GPS, camera, than Apps. Anyone has access to the site. voice, address book & calendar. Easier and cheaper to maintain. Media Rich E M di Ri h Experience i No need to create updates for multiple Some applications allow more platforms when changes are made. All engaging user interaction with types of users see the latest version your brand than websites Google Confidential and Proprietary 36
  • 37. How are people using their Mobile Phones? In Europe: 30% Europe Europe p • 26% Browse the web 26% B th b • 25% • 25% Use Applications • 19% U E il 19% Use Email  20% • 7% M‐Banking 15% • 6% watch Video 6%  t h Vid • 4% Purchase online 10% 5% 0% Browser Applications Email Online Retail Online Retail Accessed  Accessed Watched  Watched Bank  video  Accounts Confidential and Proprietary Google 37 Source:  ComScore  Press Realease Oct 2010
  • 38. Branding Works on Mobile Average Brand Lift of Mobile Display Campaigns +13% +16% +24% +76% +58% +44% 1) Sample includes hundreds of mobile display campaigns Google Confidential and Proprietary 38 Source: Insight Express Online & Mobile Norms, Nov’07 to Dec’09
  • 39. Adidas Drove Sales with Offers Increased Store Traffic. Weekly in‐ store coupon redemptions doubled Increased Sales. Offers drove higher  Increased Sales. Offers drove higher average order value in stores than usual Efficient & Effective. 28% higher  CTR’s and 32% lower CPC’s then standard  CTR’ d 32% l CPC’ h d d mobile ads Google Confidential and Proprietary ource: Google Case Study
  • 40. Better handsets and improved infrastructure   has changed mobile consumer behavior… has changed mobile consumer behavior… 6.0  Bn 5.0  Bn 5 0 Bn scriptions 4.0  Bn Globa Mobile Subs 3.0  Bn al 2.0  Bn 1.0  Bn 0.0  Bn 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 1G 2G 3G 4G Google Confidential and Proprietary Analog 1 Mbit/s 14 Mbit/s 100 Mbit/s
  • 41. …Mobiles have developed beyond  Life Critical just a form of communication. just a form of communication. 6.0  Bn Commerce 5.0  Bn 0 riptions 4.0  Bn Global Mobile Subscr 3.0  Bn Entertainment 2.0  Bn Communication 1.0  Bn 0.0  Bn 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 1G 2G 3G 4G Google Confidential and Proprietary Analog 1 Mbit/s 14 Mbit/s 100 Mbit/s