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Siemens Enterprise Comm nicationsSiemens Enterprise Comm nicationsSiemens Enterprise CommunicationsSiemens Enterprise Communications
HiPath 4000 V6HiPath 4000 V6
September 2010September 2010
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Siemens Enterprise Communications Profile
– Expanding Market LeadershipExpanding Market Leadership
Global and Regional Positions
in North America
with 6.2 M lines
already installed
in Europe with 16%
market share, and in
19% growth in Europe
Growing
share
No. 1
Growing
position
in India with 17%
market share
Germany with 40%
in China with 8%
market share20% growth in
North America
share
Growing
position
Leading
position
No. 1
in Latin America with
18% market share, and
in Brazil with 28%
33% growth
in APAC
No. 1
Growing
position
in RSA with 13%
market share
Voice and Applications
Enterasys
Legend
Among communications-based
services providers with own
No. 1
globally
Leading
position
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Enterasys
Services
solutions platformglobally
Sources: MZA Consultants: PBX market shares; Gartner: Services market share; SEN for Enterasys; as of July 2010.
Siemens Enterprise Communications Profile
– Large, Diverse Customer BaseLarge, Diverse Customer Base
Financial Services Manufacturing Public sector
Healthcare Education Others
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Planning for today's business challengesPlanning for today s business challenges
Communications trendsBusiness trends
Device
Growth withCost
Cloud
Device
proliferation
corporate
excellence
containment /
reduction
Social
media
Green ITSustainability
Agile
enterprise
Data center /
virtualization
Seamless
mobility
Distributed /
telecommuting
workforce
Selective
out-tasking
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Business and IT GoalsBusiness and IT Goals
Communications and IT GoalsBusiness Goals
Enable business success by deploying the
best communication tools
Lower communications CapEx / OpEx
Ensure flexibility, scalability and business
continuity
Reduce communications complexity and
increase its effectiveness
Reduce
Operating Costs
Grow
Revenue increase its effectiveness
Streamline use of multiple communications
technologies to meet security and
environmental mandates
Operating CostsRevenue
Establish solid partner relationship to drive
your business value
Corporate
Excellence
Asset
Efficiency
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
ExcellenceEfficiency
Communications Transformation
- Increasing Value vs. Cost of DeliveryIncreasing Value vs. Cost of Delivery
OpenPath
Optimize Enhance Transform
VoIP
(HiPath)
TDM
(Hicom)
UC
(OpenScape)
SaaS
(OpenScape 2010)
Optimize Enhance Transform
SIP Cloud
IP
IP
IP
IP
Proprietary hardware &
software
Converged IP networks
Proprietary hardware &
software
Telecommunications
networks
Open standards hardware
& software
SIP networks
CEBP
Software as a Service
On-demand consumption
Cloud mash-ups
Premises-based / Distributed Data center-based
Managed Services
UC / Social media integration
Cloud
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
TCO
g
$$$$ $$$ $$ $
HiPath 4000
from Siemens Enterprise Communicationsfrom Siemens Enterprise Communications
The Leading Converged IP
HiPath 4000
Proven in 80 countries with over 25
million ports sold
Communications Solution
HiPath 4000
Analog
PSTN
Cost-effective communications choices
for converged IP telephony
Built-in reliability
S l bl hit t
DECT
TDM IPDA
PSTN
Scalable architecture
Flexible deployment options
Easy migration
G t i ti i t t t ti
SoftGateIT
Infrastructure
(IP)
Great migration investment protection
Open interfaces
Comprehensive support services
Mature and stable company
HiPath 4000
VoIP Phones
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Mature and stable company
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 SolutionsHiPath 4000 Solutions
HiPath 4000 HiPath 4000 The economic benefit of
A mature yet innovative
communications platform
th t d li d
is:
Highly reliable and
scalable communications
l ti t t th
provides:
Feature-rich, reliable
communications with
d t h t
HiPath 4000 is:
that delivers converged
IP communications
solutions.
solutions to meet the
needs of business today.
product enhancements
continually adding value.
An extensive range of
features, combining the
advantages of traditional
and IP telephony
An OpenPath to leverage
new technology with easy
and cost-effective
migration options
Protection of investments
with product innovations
in hardware, software
and licensing
“HiPath 4000 delivers a rich feature set and exceptional flexibility, scalability
and reliability. Customers can retain legacy investment, leverage new IP and
and IP telephony. migration options. and licensing.
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
SIP technology, and migrate when ready!”
HiPath 4000 Solutions
- OverviewOverview
HiPath 4000 Architecture, Features, Scalability
Extensive Enterprise feature set for
traditional and IP telephony
Scalable communications deployments
supporting from 300 to 12,000 users on a
Deployment options for IP distributed
branches, complex corporate networks
and stand-alone systems
Separated Duplex optionsupporting from 300 to 12,000 users on a
system, 100,000 users in a full network
Standards-based interworking with multiple
competitor’s systems and in multiple
networks worldwide
Separated Duplex option
Redundancy options for disaster recovery
and operational continuity
Survivability capabilities with separation of
networks, worldwide
Public and private network connections via
analog, TDM and IP trunks using QSIG,
native SIP, and CSTA
signaling and voice for IP access points
Rich connectivity and features for SIP
trunking, Service Providers and SIP
applications
Cost-effective, survivable branch solutions
with easy IT integration and full HiPath
Management suite
pp
Productivity enhancements for users with
integrated OpenScape UC Suite
Built-in security and encryption
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Over 25 million ports sold in 80 countries
HiPath 4000 V6
- Deployment ScenariosDeployment Scenarios
Large Branch Office
Router
Digital, SIP & HFA Phones
FMC /
VoWLAN
Large Branch Office
Router
Digital, SIP & HFA Phones
FMC /
VoWLAN
HiPath 4000
Headquarters
HiPath 4000
Headquarters
AP3700
DECT /
Cordless IP
HiPath
4000
Video-
ConferencingAP3700
DECT /
Cordless IP
HiPath
4000
Video-
Conferencing
OpenScape UC Suite Apps
(UC, UM, CC, Video) and
Business Applications
Optional HiPath 4000
Separated Duplex
(co-located or remote)
OpenScape UC Suite Apps
(UC, UM, CC, Video) and
Business Applications
Optional HiPath 4000
Separated Duplex
(co-located or remote)
Survivable IP Branch OfficeSurvivable IP Branch Office
LAN
Router
SoftGate
LAN
Router
SoftGate
WANWAN
SoftGate
and AP-E
SoftGate
and AP-E
AP3700
FMC /
VoWLAN
Voice
Digital SIP &
AP3700
FMC /
VoWLAN
Voice
Digital SIP &
PSTN /
SIP-SP
PSTN /
SIP-SP
Survivable Medium Converged BranchFMC /Survivable Medium Converged BranchFMC /
Peer-to-Peer
Digital, SIP &
HFA Phones
DECT
Peer-to-Peer
Digital, SIP &
HFA Phones
DECT
DECT /
Digital, SIP & HFA Phones VoWLAN
Video DECT /
Digital, SIP & HFA Phones VoWLAN
Video
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Peer to Peer
Video- Conferencing
Peer to Peer
Video- Conferencing
DECT /
Cordless IP
Video-
ConferencingAP3700 and AP-E
DECT /
Cordless IP
Video-
ConferencingAP3700 and AP-E
HiPath 4000 Solutions
– A Broad Range of Cost Effective ChoicesA Broad Range of Cost Effective Choices
OpenScape
Common System
Management…Options for every need…
Applications
Attendant
Console,
OpenScape UC
S ite
OpenScape
Alarm
Professional
Endpoints
OpenScape
Personal
Edition
(Soft Client)
OpenStage
Phones
(TDM, HFA)
Analog
Devices
Video
endpoints
Fault
User
Management
Mobility
DECT
Cordless
OpenScape
Mobility
Fixed Mobile
Convenience
UC Mobile
Client
Applications
Co so e,
Boss/Secretary
& CTI
Suite
Applications
Alarm
Response
o ess o a
Integration
QoS
Management
au t
Management
Unified
Comm.
Unified
Messaging /
Instant
Messaging
OpenScape
Video
Voice & Web
Conferencing
Presence
based
Collaboration
Accounting
Management
Open Based On Open Standards And Published Interfaces –
N ti SIP SOAP/XML SNMP d MIB T QSIG TAPI JTAPI d
HiPath 4000
Manager
HiPath 4000
IP
Connectivity
HiPath 4000
SoftGate
SIP Service
Provider
OpenScape
Exchange
IP Access
Points, IPDA
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Open
Interfaces
Native SIP, SOAP/XML, SNMP and MIB Traps, QSIG, TAPI, JTAPI and
CSTA, CDR
HiPath 4000
Assistant
HiPath 4000 Solutions
- Close Integration with OpenScape UC SuiteClose Integration with OpenScape UC Suite
HiPath 4000 - A powerful converged solution delivering
expanded capabilities through close integration with UC
S i A li i i l di O S UC M iSuite Applications, including OpenScape UC, Messaging
and Contact Center. Comprehensive interworking with
OpenScape Voice and smooth migration to software-based
Voice with new Flex Licensing and license portability.
OpenScape
Applications
andmore…and
OpenScape
Voice
OpenScape
Mobility
OpenScape
Video
OpenScape
Messaging
OpenScape
UC Application
OpenScape
Contact Center
OpenScape UC Server
Software
Foundation
Any client every IP IT or telephony infrastructure
more…
OpenScape UC Server
SIP Session
Control
Availability
Management
Aggregated Presence QoS Management
Session Detail
Reporting
Administration
& Licensing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Any client, every IP, IT or telephony infrastructure
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 Solution
- Summary of What’s New in V6Summary of What s New in V6
Highly reliable and available
SW hit t i
New SW Architecture
Industry-standard server
ti f HiP th 4000
New Hardware
New duplex architecture with
high reliability
Enhanced Reliability
SW architecture running on
Suse Linux
Direct CSTA connectivity
HiPath 4000 Assistant for
integrated Performance and
option for HiPath 4000
New DSCXL2 server (more
powerful quad-core cPCI
hardware) for HiPath 4000
communication server and AP-
high reliability
Separated Duplex (Layer 2)
Management System
Redundancyg
Fault Management
83 IP Access Points for HiPath
4000 single server system
Emergency server
Hot redundant Gigabit LAN
New SW-based LicensingApplication Features
SoftGate Redundancy
System Features
Consistent software-based
licensing with HiPath
Licensing Management
New SW based Licensing
Native connectivity with
OpenScape UC V4 R0
Call Director integration via
native SIP
Application Features
Different tones and
announcements per Access
Point / SoftGate
SIP Q interworking
System Features
One Flex License for all
subscribers, trunking
connections and HiPath
Cordless Enterprise
Populated caller-id via OSCC
Speech Recording via native
SIP interface
OpenScape Video: LifeSize
and OpenScape Personal
SIP Q interworking
enhancements
External MOH provisioning
A-Law / μ-Law Conversion for
International IP Access Points
P l d S i bilit f
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
and OpenScape Personal
Edition SIP
Payload Survivability for
OSCC Agents
HiPath 4000 V6
- Reliable and Open Software ArchitectureReliable and Open Software Architecture
HiPath 4000 V5
Embedded System (HW+SW)
HiPath 4000 V6
HiPath 4000 V6 SoftwareHiPath 4000 V6 Software
Call
Control
CSTA
Application
Administration
S i bilit
High
AvailabilityControl Application
Control
Serviceability
y
Control
OS Suse Linux Enterprise Edition 11 SP1 (64bit)
H d
Licensing (HLM) HiPath 4000 V6 Flex License
Hardware
Industry Standard Server
HiPath 4000 V6
Server
AP3x00 Access Points
HiPath 4000 cPCI Server
Standard Server
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Shelf AP3x00 IP Access Points AP3x00 IP Access Points
HiPath 4000 V6
- Software-Based LicensingSoftware Based Licensing
HiPath 4000 V6 SoftwareSoftware-Based Licensing
New Software-based licensing with
HiPath License Management
(SIM card no longer required)
HiPath 4000 V6 Software
Call
Control
CSTA
Application
Administration
S i bilit
High
Availability
g
One HiPath 4000 V6 Flex License
per port for all HiPath 4000 users
and trunking connections (analog,
digital HFA SIP Cordless PSTN
Control Application
Control
Serviceability
y
Control
digital, HFA, SIP, Cordless, PSTN
and SIP Service Provider)
Integrated licensing for CSTA
connectivity with 3rd party
Licensing (HLM) HiPath 4000 V6 Flex License
applications
CSTA licenses not required with
SEN applications HiPath 4000 V6 OpenScape Voice
Fully Portable User Licenses between HiPath 4000 and
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Fully Portable User Licenses between HiPath 4000 and
OpenScape Voice
HiPath 4000 Solutions
- HiPath 4000 SoftGateHiPath 4000 SoftGate
HiPath 4000 SoftGate
Full HiPath 4000 feature
access for IP endpoints
SIP-Q Trunking for
networking with HiPath
4000 and OpenScape
Branch survivability with
Signaling and Payload
Survivability
Survivable SoftGate
VoIP Phones
4000 and OpenScape
Voice
Native SIP for SIP
Trunking and SIP
Applications
(SoftGate and AP-
Emergency survivability
software installed on
same standard server)
M bilit ith HiP th
Cordless IP
Soft Phones
IPv6 Support for SIP
Trunking
Video integration with
OpenScape Video and
OpenScape UC Personal
Mobility with HiPath
Cordless IP (DECT over
IP solution) or WLAN
devices
Unified Management suite
Survivable
SoftGate
Peer-to-Peer
Video
FMC / VoWLAN
p p
Edition
Signaling and Payload
Encryption
Software-based MoH
provisioning
Unified Management suite
with HiPath 4000
Assistant / Manager
Linux Software (SLES11
SP1)Media Gateway
Video
Conferencing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
provisioningMedia Gateway
HiPath 4000 V6
- SoftGate V6SoftGate V6
Reliability
Si li d P l d E ti (TLS
Security and Scalability
Survivable SoftGate for branches:
SoftGate + AP-Emergency deployed on
one server
SoftGate stand-by server option
Signaling and Payload Encryption (TLS
/ SRTP)
Increased scalability of voice channels
for SoftGate server (250 channels)
S ftG t L d b l fGatekeeper Redundancy for HFA
subscriber
SoftGate Load-balancer for
OpenScape UC and SIP Service
Provider connectivity
No licensing for native SIP / SIP-Q
trunking ports
IPv6 support for SIP-Q trunking and
SIP Connectivity
Virtualization of SoftGate application w/
VMWare vSphere
SW-based connectivity for OpenScape
Deployment Options
pp Q g
native SIP trunking
SIP-Q trunking w/OpenScape Voice
OpenScape Voice Geo-Node Separation
T.38 Fax for subscribers and trunking
SW based connectivity for OpenScape
UC / Xpressions conferencing
SW-based deployment of HiPath 4000
VoIP functionality
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
g
SIP Video deployments
HiPath 4000 V6
- New High Performance HardwareNew High Performance Hardware
New DSCXL2 processor ready for your Data Center
Quad Core 2.0 GHz / 4GB RAM
Redundant Hard disks
Hot redundant LAN interfaces for
IPDA signaling and customer
LAN connectivity
Gigabit LAN
Graphic Display
USB Interfaces (e g backup)USB Interfaces (e.g. backup)
Required for HiPath 4000 V6
Communication Server and
Survivability Unit (AP-Emergency
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Survivability Unit (AP Emergency
Server)
HiPath 4000 V6
- New Redundancy OptionsNew Redundancy Options
HiPath 4000 V6 Duplex
2x DSCXL2 processors
Hot stand-by Call Control
HiPath 4000 cPCI communication server
RTM B
Connection HiP th 4000 V6 St d b
Warm stand-by Application
Control
Warm stand-by Management
DSCXL2 HW
Connection
to AP3x00
CCB - SWU ADP A&S CSTA
HiPath 4000 V6 Stand-by
HiPath 4000 V6 Activ
Control
Redundant hard-disks
Hot redundant LAN Interfaces
DSCXL2 HW
RTM A
CCA - SWU ADP A&S CSTA
Hot redundant LAN Interfaces
Redundant connection to
AP3x00 Host Shelfs (RTM)
PSU 1 PSU 2
Connection
to AP3x00
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Redundant power supply
HiPath 4000 V6
- New Redundancy OptionsNew Redundancy Options
Separated Duplex Configuration
IP Phones Analog/TDM Phones
SoftGate
AP3700 IP
LAN-Network
Data Center
Room A
Data Center
Room B
CCA SWU ADP A&S CSTA
HiPath 4000 V6 Active
CCB SWU ADP A&S CSTA
HiPath 4000 V6 Stand-by
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
L2 Cross Link
Quorum Node
CCA - SWU ADP A&S CSTA CCB - SWU ADP A&S CSTA
HiPath 4000
- Choices in Unified CommunicationsChoices in Unified Communications
SIP Service
Provider
Branch/ Remote WorkersHeadquarters
FMC /
VoWLAN
HiPath 4000
Business Applications
(VM, UM, UC, Contact
Center,...)
I and C
Infrastructure
Presence
powered
contact center
LAN
LAN
Router
UM, IM
Voice
LAN
AP3700
Peer-to-Peer Video
Conferencing
Voice
Digital
PSTN
HiPath
4000 Peer-to-Peer Video
FMC /
VoWLAN
UM, IM
Digital,
VoIP Phones
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
4000
SoftGate
Peer-to-Peer Video
Conferencing
HiPath 4000 V6
- System and Application EnhancementsSystem and Application Enhancements
HiPath 4000 V6 Assistant
SUSE Linux Platform
Support for new HiPath 4000 V6 system features and SW-based licensing
HiPath 4000 CSTA integrationHiPath 4000 CSTA integration
Distribution and activation of HiPath 4000 CSTA software
Single Sign On to HiPath 4000 CSTA GUI from Assistant GUI
Backup/Restore of HiPath 4000 CSTA Data
Reduced down time for upgrades
Integration of HiPath Fault Management into HiPath 4000 Assistant for service usage
Performance Management for maximum 2.000 subscribers
Support for IE8 and Windows 7
Support of Service Plug-in
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 V6
- System and Application EnhancementsSystem and Application Enhancements
System FeaturesUser Features
Different tones and announcement per
Access Point / SoftGate
T.38 Fax for links between IP Access
Points / SoftGate servers
OpenStage 30 T
OpenStage BLF Module (90 keys)
Integrated HiPath 4000 Phone
Services
External MOH provisioning via SoftGate
A-Law / μ-Law Conversion for
International IP Access Points
Payload Survivability for OSCC Agents
New language: Korean for
OpenStage 15 / 20 / 40 HFA
Increased entries for Call Journal
Enhanced Call Forwarding option
Native connectivity with OpenScape
UC Application (V4R0)
Call Director integration via native SIP
Applications
DHCP and DNS Support for HiPath
4000 V6 and SoftGate
Smart Services (Service access and
IT Integration & Serviceability
Call Director integration via native SIP
Populated caller-id via OpenScape
Contact Center (V8)
Speech Recording via native SIP
OpenScape Video: LifeSize and
Smart Services (Service access and
patch management)
Improved serviceability for SoftGate V6
IE8 and Windows 7 support
New installation Wizard
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
OpenScape Video: LifeSize and
OpenScape Personal Edition via SIP
e sta at o a d
HiPath 4000 V6
- Summary
HiPath 4000: The leading converged communications solution
Summary
HiPath 4000 V6 is the leading converged voice architecture for centralized and distributed
deployment, bridging the gap from legacy to current technology
Open Software architecture for both HiPath 4000 communication hardware or standard
server hardware and easy migration with Flex Licenses and user license portability toserver hardware and easy migration with Flex Licenses and user license portability to
OpenScape Voice
New Duplex architecture options, including Separated Duplex
Leading-edge features in HiPath 4000 V6 for Reliability, Scalability, and SecurityLeading edge features in HiPath 4000 V6 for Reliability, Scalability, and Security
Presence-based communications and collaboration with OpenScape UC Enterprise
Smooth migration to full VoIP and UC when you are ready
Centralized application deployments for uniform user experienceCentralized application deployments for uniform user experience
Powerful and scalable mobility solutions with HiPath Cordless Enterprise, FMC, VoWLAN
Lower capital cost (CAPEX) for survivable HiPath 4000 IP branch solutions
Integrated CSTA connectivity
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Integrated CSTA connectivity
Investment protection for existing hardware, software, and devices, plus license portability
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
OpenScape UC SuiteOpenScape UC Suite
OpenScape Unified Communications OpenScape Contact Center
OpenScape UC
Application
OpenScape Fusion
accelerators
Inbound contact center
and voice portal
Outbound campaign
management
OpenSOA – “From the
ground up” standard-
based software framework
management
Contact center automation
and IVR
OpenScape Video
Videoconferencing
solution integrated with
voice & UC applications
OpenScape Mobility
HiPath Wireless – the All-
Wireless enterprise
voice & UC applications
Unifying video from
boardroom, meeting room
and desktop with voice on
one network
HiPath MobileConnect –
extending coverage between
LAN & public network (FMC)
OpenScape Mobile UC
Client delivering Mobile
CellularLAN
Seamless Handover
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Hi-Def videoconferencing
democratized
Client – delivering Mobile
UC everywhere
Seamless Handover
Completing a robust and balanced portfolioCompleting a robust and balanced portfolio
Devices Enterasys OpenScale
SIP, IP and TDM
Soft clients
Switches, routers and
wireless LAN
Cloud Services
Managed Services
Wireless phones
Mobile UC soft clients
Advanced Security
Applications
(IPS, NAC & SIEM)
Network management
Professional Services
Support Services
Security Solutions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Network management
software
Security Solutions
HiPath 4000
- Globally Standardized Service SolutionsGlobally Standardized Service Solutions
OpenScale Lifecycle Services
Support and Maintenance services for your
communications infrastructure
OpenScale Managed Services
Evaluate
Multi-vendor, multi-technology managed services; from
simple tasks to full outsourcing
Global design install and integration services for all
OpenScale Professional Services90
Improve Design
OpenScale
Services Global design, install and integration services for all
your communication network needs
Communications as a Service
OpenScale Hosted Services
Operate Implement
Services
Communications as a Service
Security expertise and solutions to secure your entire
OpenScale Security Services
Gl b l ITIL M lti d
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
multi-vendor UC environmentGlobal ITIL Multivendor
ContentsContents
About Siemens Enterprise Communications Slide 2
Communications and Business Slide 4
HiPath 4000 Solutions Slide 10
What’s New in V6 Slide 16
Applications and Services Slide 29
What the Market Says about Siemens Solutions Slide 33
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000
- Recent Reference CustomersRecent Reference Customers
Government Energy Health Care Industry Education ServicesGovernment Energy Health Care Industry Education Services
Medical University
Spanish
University
Beijing TV
Chinese
Energy Giant
y
in San Francisco
US University
Beijing
Local
Government
in Sweden
European
Aero Engine
Manufacture
Financial
Services
Beijing
Medical University
HiPath 4000
C lli C t S l ti i M k t S t W ld id
German Energy
Company
Loyalty Rewards
Marketing
Automotive Component Manufacturing
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Compelling Customer Solutions in every Market Segment Worldwide
Customers and Analysts on HiPath 4000Customers and Analysts on HiPath 4000
HiPath 4000 Analysis, July 2010
“HiPath 4000 is highly scalable, from 300 to
100,000 users in a network. The platform supports
a wide range of end stations, including a large
number of IP phones, and offers support for a
competitive range of branch office options as well
Ratings
• HiPath4000 is Competitive
in all segments
• Strong in Architecture and
Protocols
O t t di i S l bilit
“We were able to significantly improve the accessibility of our order acceptance
service for the customers in the repair shops and thereby gain important competitive
competitive range of branch office options as well
as unified communications, mobility, messaging,
conferencing and customer care applications.”
• Outstanding in Scalability
and Performance
“With the combination of HiPath 4000 and OpenScape Voice and the standardized administration
of both systems with the HiPath User Management module we have the option of a soft migration
from TDM technology to a standard-based softswitch solution ” Herbert Rauch
advantages”. Christian Czech,
Director of networks at STAHLGRUBER
from TDM technology to a standard based softswitch solution.
Director of IT Communications,
MTU Aero Engines GmbH,
“SEN offers the right solutions to suit our varying needs. On the administrative
side, we are using the OpenScape UC server on a voice over IP platform while,
for the production areas, we opted for the hybrid solution of HiPath 4000.”
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Hans Rösch , CIO Vattenfall
Top Analyst Ranking for Siemens
OpenScape Voice and UC PortfolioOpenScape Voice and UC Portfolio
Ranked 1st overall in UC Critical Product Capabilities OpenScape Voice rated 25% better thanp
Ranked 1st overall in combined UC and Corporate
Telephony Product rankings
Highest Vision ranking in UC MQ of all traditional
telecom providers
OpenScape Voice rated 25% better than
industry average (4.0 vs. 3.2 average)
“OpenScape voice is threatening to competitors
in the PBX market”
9.0
8.0
6.0
7.0
8.7
8.5 8.2 8.0
7.6
7.1
6.0
Siemens Avaya Cisco ALU NEC Microsoft
BEST OF VoiceCon 2010
OpenScape Unified
PRODUCT OF THE YEAR
TMC Internet Telephony
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
p p
Communications OpenScape UC Server
Why Siemens Enterprise Communications
Complete voice + UC software Portfolio
Complete mobility + wireless Portfolio
Why Siemens Enterprise Communications
No single-vendor lock-in
No proprietary technology stacks
Complete networks + security Portfolio
Complete global services portfolio
Driven by your goals, not our agenda
Open
Only provider offering the choice of complete end-to-end, software-driven unified
communications, based on open, secure and interoperable standards
Open
co u cat o s, based o ope , secu e a d te ope ab e sta da ds
Solution layers can be multi-vendor
Integrates with Cisco, IBM, Microsoft
and Open Source solutions
Synergies from our end to end solution
Drive cost reduction
Increase productivity
Faster decision making
Improved collaboration
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Synergies from our end-to-end solutionImproved collaboration
You can right now!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2008. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
BACKUPBACKUP
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 SIP connectivityHiPath 4000 SIP connectivity
Released SIP Providers in HiPath 4000 V5:
• Vodafone• Vodafone
• T-Systems (Business VoIP Connect)
• COLT
• VoiceFlex (UK)• VoiceFlex (UK)
• Belgacom (Belgium)
• ELISA (Finland)
• VerizonBusiness (Advantage VoIP service offering)VerizonBusiness (Advantage VoIP service offering)
• AT&T VoEVPN (Voice over EVPN/MRS)
• Broadsoft (H4K is Vendor Validated with BroadWorks R15.0)
SIP Provider currently in test phase:
• BT
• Neotel (SA)
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
( )
• Proximus (Belgium)
HiPath 4000 V6
- Licensing featuresLicensing features
HiPath 4000 V6 Licensing
HiPath 4000 V6 Flex License
Subscriber Analog per user
Digital per user
IP (HFA SIP)IP (HFA or SIP) per user
Trunk Analog per channel
TDM per channel
Cornet IP Trunk and SIP Trunk for
HG3500 Common Gateway per channelHG3500 Common Gateway per channel
SIP Trunk for HiPath 4000 SoftGate no license required
SIP Service Provider per channel
Mobility Cordless Enterprise per base station channel
HiP th 4000 V6 B d S i bilit LiHiPath 4000 V6 Base and Survivability License
System Base License per system
HiPath 4000 V6 Duplex Control per system
IP Access Points Signaling Survivability per AP3x00 IP
S i bilit U it (AP E )
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Survivability Unit (AP-Emergency) per AP-Emergency server
HiPath 4000 V6
- Licensing featuresLicensing features
HiPath 4000 V6 Licensing
HiPath 4000 SoftGate V6
SoftGate 50 Base License per SoftGate server
SoftGate 50 package max 50 users and max 50 active
sessions
SoftGate 1000 Base License per SoftGate server
SoftGate 1000 package max 1000 users and max 256
active sessions
HiP th 4000 V6 CSTA ti itHiPath 4000 V6 CSTA connectivity
CSTA CSTA connectivity with SEN Applications part of HiPath 4000 V6 base
license
Package 10 Users for 3rd party applications part of HiPath 4000 V6 baseg p y pp p
license
Package 100 Users for 3rd party applications per CSTA application link
Unlimited package for 3rd party applications per CSTA application link
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 V6
- SIP-Q Trunking connectivity with OpenScape VoiceSIP Q Trunking connectivity with OpenScape Voice
OpenScape Voice connectivity
Feature HG3500 V5 HG3500 V6 SoftGate
Scalability
(SIP Q T k t 4K S l ti )
100 channels 100 channels 250 channels
(SIP-Q Trunks to 4K Solution )
100 channels 100 channels 250 channels
SIP-Q Features
(Callback, Call Transfer, …)
Node separation using DNS SRVNode separation using DNS SRV
Signaling and Payload
Encryption
T 38 FaxT.38 Fax
VMWare ESX
IPv6 Support for SIP Q Trunking
planned
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
IPv6 Support for SIP-Q Trunking
p
(with OSV V5 R1)
HiPath 4000 V6
- SIP-Q Trunking connectivity with OpenScape Voice (cont )SIP Q Trunking connectivity with OpenScape Voice (cont.)
OpenScape Voice / HiPath 4000 connectivity
OpenScape
Voice V3.1 R3
OpenScape
Voice V4 R1
OpenScape Voice
V5
HiPath 4000 V3.0
Backward compatibility
for upgrade window
HiPath 4000 V4HiPath 4000 V4
HiPath 4000 V5
HiP h 4000 V6 i h HG3 00HiPath 4000 V6 with HG3500
V6
HiPath 4000 on
Standard Server combined
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
with SoftGate V6
HiPath 4000 V6
- Associated Products
Devices Adaptor & Gateways
A Comprehensive Set of Applications, Tools , Endpoints and more…
Associated Products
Devices, Adaptor & Gateways
OpenStage HFA V2
OpenStage SIP V2
OpenStage T V2
optiPoint 500
optiPoint 4x0 Cornet IP
HiPath 4000 Manager V6
OpenScape DLS V3
OpenScape UC Enterprise V4 R0
HiPath Fault Management V4
HiPath User Management V2optiPoint 4x0 Cornet IP
AP1120 Cornet IP
Mediatrix 41xx
Mediatrix 44xx
Mediatrix 1204
Mediatrix 36xx
HiPath User Management V2
HiPath QoS Management V1
HiPath Accounting Management V2.0
OpenScape ComAssistant V2.0
OpenScape Xpressions V5 / V6
OpenScape Contact Center V8
OpenScape Personal Edition HFA / SIP
LifeSize Room / Team / Express
IP Networking
OpenScape Voice V4 R1 and V5 R0 (SIP-Q V2)
HiPath 3000 V8 (SIP-Q V2)
HiPath Trading V3.0 / OpenScape Xpert V4
HiPath CAP V3.0
HiPath DTB V9.0
Attendant Suite: AC WIN IP V2 / BLF-WIN V3 /
DS-WIN V4
OpenScape Alarm Response Economy and ProfessionalHiPath 3000 V8 (SIP Q V2)
HiPath 4000 V2.0 (Cornet IP)
HiPath 4000 V3.0 (SIP-Q V1)
HiPath 4000 V4 / V5 (SIP-Q V2)
TDM Networking
HiP th 4000 V2 0 / V3 0 / V4 / V5
OpenScape Alarm Response Economy and Professional
Mobility
HiPath Cordless E V3.0
HiPath Cordless IP V1
OpenScape MobileConnect V3
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 V2.0 / V3.0 / V4 / V5
HiPath 3000 V8
p p
optiPoint WL2
HiPath 4000
- IPDA Signaling and Payload SurvivabilityIPDA Signaling and Payload Survivability
Enhanced Reliability: Keeping Communications Up and Running
Delivering
Emergency routing, if WAN Link is down
Emergency routing if VoIP quality is badEmergency routing, if VoIP quality is bad
Payload overflow, if WAN Link is congested
Static signaling and payload separation
AP3700 IP
AP3700 IP
Branch X
CO
AP3700 IP
SoftGate
Branch Y
HiPath 4000
AP3700
Branch Z
HiPath 4000
Headquarters
Payload routed
over PSTN
Signaling
WAN
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
HiPath 4000 V6
Gatekeeper Redundancy for HFA SubscriberGatekeeper Redundancy for HFA Subscriber
Gatekeeper Redundancy for HFA Subscriber
HFA Phones registered with SoftGate A HFA Phones registered with SoftGate BHFA Phones registered with SoftGate B
DataCenter
Room A
DataCenter
Room B
SoftGate Failure
(Hardware / Software)
S t
CCA SWU ADP A&S CSTA
HiPath 4000 V6 Activ AP-Emergency Sever
SoftGate A SoftGate B
System moves
subscriber
configuration
to SoftGate B
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
CCA - SWU ADP A&S CSTA CCAP - SWU ADP A&S CSTA
HiPath 4000 V6
- Supported HiPath 4000 PlatformsSupported HiPath 4000 Platforms
Supported with HiPath 4000 V6
cPCI HiPath 4000 communication server
(existing system can be upgraded with
DSCXL2 blade server)
St d d Li S ti
600ECS (HiPath 4500) with “server
conversion”, this means upgrading to cPCI
HiPath 4000 Communication Serverandard
Standard Linux Server option
Existing DSCXL boards in HiPath 4000 Communication Server and AP-Emergency
Server (including HDMO / HDCF modules) will be replaced with the new DSCXL2
server bladesserver blades
No Longer Supported with HiPath 4000 V6
As of HiPath 4000 V5:
80 CMX-DSC platform
80 CMX platform
600 ECX platform
Beginning with HiPath 4000 V6:
80 CXE platform (HiPath 4300)
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
p
HiPath 4000 V6
- System and Application EnhancementsSystem and Application Enhancements
No Longer Supported with HiPath 4000 V6
Network connectivity with HiPath 3000 V7
and OpenOffice EE V2 - former HiPath
2000
Network connectivity with OpenScape
The following tools and connectivity are
discontinued with HiPath 4000 V6:
All Hicom 300 Systems including R6.6
HFA IPDA QoS Viewer: DLS, FM or QoS-
Management can be used instead
Voice V3.1 (Upgrade to OpenScape Voice
V4 R1 or higher required)
AC-WIN IP V1 attendant console (Upgrade
to AC-WIN IP V2 required)
Management can be used instead
HSD (HiPath System Diagnostic): FM can be used
instead
HistIP (observation of IP connections): Wireshark
can be used instead
LAA (Local Alarm Agent): FM can be used instead
Subscriber connectivity for optiPoint 150 S
(These devices should be replaced with
OpenStage HFA)
Subscriber connectivity for optiPoint
LAA (Local Alarm Agent): FM can be used instead
DTM (data traffic monitoring): PM can be used
instead
HG3550 V1 (loadware for HG3550 V1): no longer
used
CCA (Call center administration): no longer used
Subscriber connectivity for optiPoint
410/420 S (These devices should be
replaced by OpenStage HFA devices)
New and expansion business of CDG
Board for PNE V3 1 und DPNSS Protocol
ACD-APPL (Call center management): no longer
used
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
September 2010
Board for PNE V3.1 und DPNSS Protocol
(No replacement planned)

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Siemens HiPath 4000 V6 Converged IP Communications Solution

  • 1. Siemens Enterprise Comm nicationsSiemens Enterprise Comm nicationsSiemens Enterprise CommunicationsSiemens Enterprise Communications HiPath 4000 V6HiPath 4000 V6 September 2010September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 2. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 3. Siemens Enterprise Communications Profile – Expanding Market LeadershipExpanding Market Leadership Global and Regional Positions in North America with 6.2 M lines already installed in Europe with 16% market share, and in 19% growth in Europe Growing share No. 1 Growing position in India with 17% market share Germany with 40% in China with 8% market share20% growth in North America share Growing position Leading position No. 1 in Latin America with 18% market share, and in Brazil with 28% 33% growth in APAC No. 1 Growing position in RSA with 13% market share Voice and Applications Enterasys Legend Among communications-based services providers with own No. 1 globally Leading position Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Enterasys Services solutions platformglobally Sources: MZA Consultants: PBX market shares; Gartner: Services market share; SEN for Enterasys; as of July 2010.
  • 4. Siemens Enterprise Communications Profile – Large, Diverse Customer BaseLarge, Diverse Customer Base Financial Services Manufacturing Public sector Healthcare Education Others Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 5. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 6. Planning for today's business challengesPlanning for today s business challenges Communications trendsBusiness trends Device Growth withCost Cloud Device proliferation corporate excellence containment / reduction Social media Green ITSustainability Agile enterprise Data center / virtualization Seamless mobility Distributed / telecommuting workforce Selective out-tasking Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 7. Business and IT GoalsBusiness and IT Goals Communications and IT GoalsBusiness Goals Enable business success by deploying the best communication tools Lower communications CapEx / OpEx Ensure flexibility, scalability and business continuity Reduce communications complexity and increase its effectiveness Reduce Operating Costs Grow Revenue increase its effectiveness Streamline use of multiple communications technologies to meet security and environmental mandates Operating CostsRevenue Establish solid partner relationship to drive your business value Corporate Excellence Asset Efficiency Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 ExcellenceEfficiency
  • 8. Communications Transformation - Increasing Value vs. Cost of DeliveryIncreasing Value vs. Cost of Delivery OpenPath Optimize Enhance Transform VoIP (HiPath) TDM (Hicom) UC (OpenScape) SaaS (OpenScape 2010) Optimize Enhance Transform SIP Cloud IP IP IP IP Proprietary hardware & software Converged IP networks Proprietary hardware & software Telecommunications networks Open standards hardware & software SIP networks CEBP Software as a Service On-demand consumption Cloud mash-ups Premises-based / Distributed Data center-based Managed Services UC / Social media integration Cloud Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 TCO g $$$$ $$$ $$ $
  • 9. HiPath 4000 from Siemens Enterprise Communicationsfrom Siemens Enterprise Communications The Leading Converged IP HiPath 4000 Proven in 80 countries with over 25 million ports sold Communications Solution HiPath 4000 Analog PSTN Cost-effective communications choices for converged IP telephony Built-in reliability S l bl hit t DECT TDM IPDA PSTN Scalable architecture Flexible deployment options Easy migration G t i ti i t t t ti SoftGateIT Infrastructure (IP) Great migration investment protection Open interfaces Comprehensive support services Mature and stable company HiPath 4000 VoIP Phones Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Mature and stable company
  • 10. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 11. HiPath 4000 SolutionsHiPath 4000 Solutions HiPath 4000 HiPath 4000 The economic benefit of A mature yet innovative communications platform th t d li d is: Highly reliable and scalable communications l ti t t th provides: Feature-rich, reliable communications with d t h t HiPath 4000 is: that delivers converged IP communications solutions. solutions to meet the needs of business today. product enhancements continually adding value. An extensive range of features, combining the advantages of traditional and IP telephony An OpenPath to leverage new technology with easy and cost-effective migration options Protection of investments with product innovations in hardware, software and licensing “HiPath 4000 delivers a rich feature set and exceptional flexibility, scalability and reliability. Customers can retain legacy investment, leverage new IP and and IP telephony. migration options. and licensing. Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 SIP technology, and migrate when ready!”
  • 12. HiPath 4000 Solutions - OverviewOverview HiPath 4000 Architecture, Features, Scalability Extensive Enterprise feature set for traditional and IP telephony Scalable communications deployments supporting from 300 to 12,000 users on a Deployment options for IP distributed branches, complex corporate networks and stand-alone systems Separated Duplex optionsupporting from 300 to 12,000 users on a system, 100,000 users in a full network Standards-based interworking with multiple competitor’s systems and in multiple networks worldwide Separated Duplex option Redundancy options for disaster recovery and operational continuity Survivability capabilities with separation of networks, worldwide Public and private network connections via analog, TDM and IP trunks using QSIG, native SIP, and CSTA signaling and voice for IP access points Rich connectivity and features for SIP trunking, Service Providers and SIP applications Cost-effective, survivable branch solutions with easy IT integration and full HiPath Management suite pp Productivity enhancements for users with integrated OpenScape UC Suite Built-in security and encryption Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Over 25 million ports sold in 80 countries
  • 13. HiPath 4000 V6 - Deployment ScenariosDeployment Scenarios Large Branch Office Router Digital, SIP & HFA Phones FMC / VoWLAN Large Branch Office Router Digital, SIP & HFA Phones FMC / VoWLAN HiPath 4000 Headquarters HiPath 4000 Headquarters AP3700 DECT / Cordless IP HiPath 4000 Video- ConferencingAP3700 DECT / Cordless IP HiPath 4000 Video- Conferencing OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications Optional HiPath 4000 Separated Duplex (co-located or remote) OpenScape UC Suite Apps (UC, UM, CC, Video) and Business Applications Optional HiPath 4000 Separated Duplex (co-located or remote) Survivable IP Branch OfficeSurvivable IP Branch Office LAN Router SoftGate LAN Router SoftGate WANWAN SoftGate and AP-E SoftGate and AP-E AP3700 FMC / VoWLAN Voice Digital SIP & AP3700 FMC / VoWLAN Voice Digital SIP & PSTN / SIP-SP PSTN / SIP-SP Survivable Medium Converged BranchFMC /Survivable Medium Converged BranchFMC / Peer-to-Peer Digital, SIP & HFA Phones DECT Peer-to-Peer Digital, SIP & HFA Phones DECT DECT / Digital, SIP & HFA Phones VoWLAN Video DECT / Digital, SIP & HFA Phones VoWLAN Video Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Peer to Peer Video- Conferencing Peer to Peer Video- Conferencing DECT / Cordless IP Video- ConferencingAP3700 and AP-E DECT / Cordless IP Video- ConferencingAP3700 and AP-E
  • 14. HiPath 4000 Solutions – A Broad Range of Cost Effective ChoicesA Broad Range of Cost Effective Choices OpenScape Common System Management…Options for every need… Applications Attendant Console, OpenScape UC S ite OpenScape Alarm Professional Endpoints OpenScape Personal Edition (Soft Client) OpenStage Phones (TDM, HFA) Analog Devices Video endpoints Fault User Management Mobility DECT Cordless OpenScape Mobility Fixed Mobile Convenience UC Mobile Client Applications Co so e, Boss/Secretary & CTI Suite Applications Alarm Response o ess o a Integration QoS Management au t Management Unified Comm. Unified Messaging / Instant Messaging OpenScape Video Voice & Web Conferencing Presence based Collaboration Accounting Management Open Based On Open Standards And Published Interfaces – N ti SIP SOAP/XML SNMP d MIB T QSIG TAPI JTAPI d HiPath 4000 Manager HiPath 4000 IP Connectivity HiPath 4000 SoftGate SIP Service Provider OpenScape Exchange IP Access Points, IPDA Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Open Interfaces Native SIP, SOAP/XML, SNMP and MIB Traps, QSIG, TAPI, JTAPI and CSTA, CDR HiPath 4000 Assistant
  • 15. HiPath 4000 Solutions - Close Integration with OpenScape UC SuiteClose Integration with OpenScape UC Suite HiPath 4000 - A powerful converged solution delivering expanded capabilities through close integration with UC S i A li i i l di O S UC M iSuite Applications, including OpenScape UC, Messaging and Contact Center. Comprehensive interworking with OpenScape Voice and smooth migration to software-based Voice with new Flex Licensing and license portability. OpenScape Applications andmore…and OpenScape Voice OpenScape Mobility OpenScape Video OpenScape Messaging OpenScape UC Application OpenScape Contact Center OpenScape UC Server Software Foundation Any client every IP IT or telephony infrastructure more… OpenScape UC Server SIP Session Control Availability Management Aggregated Presence QoS Management Session Detail Reporting Administration & Licensing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Any client, every IP, IT or telephony infrastructure
  • 16. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 17. HiPath 4000 Solution - Summary of What’s New in V6Summary of What s New in V6 Highly reliable and available SW hit t i New SW Architecture Industry-standard server ti f HiP th 4000 New Hardware New duplex architecture with high reliability Enhanced Reliability SW architecture running on Suse Linux Direct CSTA connectivity HiPath 4000 Assistant for integrated Performance and option for HiPath 4000 New DSCXL2 server (more powerful quad-core cPCI hardware) for HiPath 4000 communication server and AP- high reliability Separated Duplex (Layer 2) Management System Redundancyg Fault Management 83 IP Access Points for HiPath 4000 single server system Emergency server Hot redundant Gigabit LAN New SW-based LicensingApplication Features SoftGate Redundancy System Features Consistent software-based licensing with HiPath Licensing Management New SW based Licensing Native connectivity with OpenScape UC V4 R0 Call Director integration via native SIP Application Features Different tones and announcements per Access Point / SoftGate SIP Q interworking System Features One Flex License for all subscribers, trunking connections and HiPath Cordless Enterprise Populated caller-id via OSCC Speech Recording via native SIP interface OpenScape Video: LifeSize and OpenScape Personal SIP Q interworking enhancements External MOH provisioning A-Law / μ-Law Conversion for International IP Access Points P l d S i bilit f Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 and OpenScape Personal Edition SIP Payload Survivability for OSCC Agents
  • 18. HiPath 4000 V6 - Reliable and Open Software ArchitectureReliable and Open Software Architecture HiPath 4000 V5 Embedded System (HW+SW) HiPath 4000 V6 HiPath 4000 V6 SoftwareHiPath 4000 V6 Software Call Control CSTA Application Administration S i bilit High AvailabilityControl Application Control Serviceability y Control OS Suse Linux Enterprise Edition 11 SP1 (64bit) H d Licensing (HLM) HiPath 4000 V6 Flex License Hardware Industry Standard Server HiPath 4000 V6 Server AP3x00 Access Points HiPath 4000 cPCI Server Standard Server Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Shelf AP3x00 IP Access Points AP3x00 IP Access Points
  • 19. HiPath 4000 V6 - Software-Based LicensingSoftware Based Licensing HiPath 4000 V6 SoftwareSoftware-Based Licensing New Software-based licensing with HiPath License Management (SIM card no longer required) HiPath 4000 V6 Software Call Control CSTA Application Administration S i bilit High Availability g One HiPath 4000 V6 Flex License per port for all HiPath 4000 users and trunking connections (analog, digital HFA SIP Cordless PSTN Control Application Control Serviceability y Control digital, HFA, SIP, Cordless, PSTN and SIP Service Provider) Integrated licensing for CSTA connectivity with 3rd party Licensing (HLM) HiPath 4000 V6 Flex License applications CSTA licenses not required with SEN applications HiPath 4000 V6 OpenScape Voice Fully Portable User Licenses between HiPath 4000 and Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Fully Portable User Licenses between HiPath 4000 and OpenScape Voice
  • 20. HiPath 4000 Solutions - HiPath 4000 SoftGateHiPath 4000 SoftGate HiPath 4000 SoftGate Full HiPath 4000 feature access for IP endpoints SIP-Q Trunking for networking with HiPath 4000 and OpenScape Branch survivability with Signaling and Payload Survivability Survivable SoftGate VoIP Phones 4000 and OpenScape Voice Native SIP for SIP Trunking and SIP Applications (SoftGate and AP- Emergency survivability software installed on same standard server) M bilit ith HiP th Cordless IP Soft Phones IPv6 Support for SIP Trunking Video integration with OpenScape Video and OpenScape UC Personal Mobility with HiPath Cordless IP (DECT over IP solution) or WLAN devices Unified Management suite Survivable SoftGate Peer-to-Peer Video FMC / VoWLAN p p Edition Signaling and Payload Encryption Software-based MoH provisioning Unified Management suite with HiPath 4000 Assistant / Manager Linux Software (SLES11 SP1)Media Gateway Video Conferencing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 provisioningMedia Gateway
  • 21. HiPath 4000 V6 - SoftGate V6SoftGate V6 Reliability Si li d P l d E ti (TLS Security and Scalability Survivable SoftGate for branches: SoftGate + AP-Emergency deployed on one server SoftGate stand-by server option Signaling and Payload Encryption (TLS / SRTP) Increased scalability of voice channels for SoftGate server (250 channels) S ftG t L d b l fGatekeeper Redundancy for HFA subscriber SoftGate Load-balancer for OpenScape UC and SIP Service Provider connectivity No licensing for native SIP / SIP-Q trunking ports IPv6 support for SIP-Q trunking and SIP Connectivity Virtualization of SoftGate application w/ VMWare vSphere SW-based connectivity for OpenScape Deployment Options pp Q g native SIP trunking SIP-Q trunking w/OpenScape Voice OpenScape Voice Geo-Node Separation T.38 Fax for subscribers and trunking SW based connectivity for OpenScape UC / Xpressions conferencing SW-based deployment of HiPath 4000 VoIP functionality Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 g SIP Video deployments
  • 22. HiPath 4000 V6 - New High Performance HardwareNew High Performance Hardware New DSCXL2 processor ready for your Data Center Quad Core 2.0 GHz / 4GB RAM Redundant Hard disks Hot redundant LAN interfaces for IPDA signaling and customer LAN connectivity Gigabit LAN Graphic Display USB Interfaces (e g backup)USB Interfaces (e.g. backup) Required for HiPath 4000 V6 Communication Server and Survivability Unit (AP-Emergency Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Survivability Unit (AP Emergency Server)
  • 23. HiPath 4000 V6 - New Redundancy OptionsNew Redundancy Options HiPath 4000 V6 Duplex 2x DSCXL2 processors Hot stand-by Call Control HiPath 4000 cPCI communication server RTM B Connection HiP th 4000 V6 St d b Warm stand-by Application Control Warm stand-by Management DSCXL2 HW Connection to AP3x00 CCB - SWU ADP A&S CSTA HiPath 4000 V6 Stand-by HiPath 4000 V6 Activ Control Redundant hard-disks Hot redundant LAN Interfaces DSCXL2 HW RTM A CCA - SWU ADP A&S CSTA Hot redundant LAN Interfaces Redundant connection to AP3x00 Host Shelfs (RTM) PSU 1 PSU 2 Connection to AP3x00 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Redundant power supply
  • 24. HiPath 4000 V6 - New Redundancy OptionsNew Redundancy Options Separated Duplex Configuration IP Phones Analog/TDM Phones SoftGate AP3700 IP LAN-Network Data Center Room A Data Center Room B CCA SWU ADP A&S CSTA HiPath 4000 V6 Active CCB SWU ADP A&S CSTA HiPath 4000 V6 Stand-by Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 L2 Cross Link Quorum Node CCA - SWU ADP A&S CSTA CCB - SWU ADP A&S CSTA
  • 25. HiPath 4000 - Choices in Unified CommunicationsChoices in Unified Communications SIP Service Provider Branch/ Remote WorkersHeadquarters FMC / VoWLAN HiPath 4000 Business Applications (VM, UM, UC, Contact Center,...) I and C Infrastructure Presence powered contact center LAN LAN Router UM, IM Voice LAN AP3700 Peer-to-Peer Video Conferencing Voice Digital PSTN HiPath 4000 Peer-to-Peer Video FMC / VoWLAN UM, IM Digital, VoIP Phones Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 4000 SoftGate Peer-to-Peer Video Conferencing
  • 26. HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements HiPath 4000 V6 Assistant SUSE Linux Platform Support for new HiPath 4000 V6 system features and SW-based licensing HiPath 4000 CSTA integrationHiPath 4000 CSTA integration Distribution and activation of HiPath 4000 CSTA software Single Sign On to HiPath 4000 CSTA GUI from Assistant GUI Backup/Restore of HiPath 4000 CSTA Data Reduced down time for upgrades Integration of HiPath Fault Management into HiPath 4000 Assistant for service usage Performance Management for maximum 2.000 subscribers Support for IE8 and Windows 7 Support of Service Plug-in Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 27. HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements System FeaturesUser Features Different tones and announcement per Access Point / SoftGate T.38 Fax for links between IP Access Points / SoftGate servers OpenStage 30 T OpenStage BLF Module (90 keys) Integrated HiPath 4000 Phone Services External MOH provisioning via SoftGate A-Law / μ-Law Conversion for International IP Access Points Payload Survivability for OSCC Agents New language: Korean for OpenStage 15 / 20 / 40 HFA Increased entries for Call Journal Enhanced Call Forwarding option Native connectivity with OpenScape UC Application (V4R0) Call Director integration via native SIP Applications DHCP and DNS Support for HiPath 4000 V6 and SoftGate Smart Services (Service access and IT Integration & Serviceability Call Director integration via native SIP Populated caller-id via OpenScape Contact Center (V8) Speech Recording via native SIP OpenScape Video: LifeSize and Smart Services (Service access and patch management) Improved serviceability for SoftGate V6 IE8 and Windows 7 support New installation Wizard Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 OpenScape Video: LifeSize and OpenScape Personal Edition via SIP e sta at o a d
  • 28. HiPath 4000 V6 - Summary HiPath 4000: The leading converged communications solution Summary HiPath 4000 V6 is the leading converged voice architecture for centralized and distributed deployment, bridging the gap from legacy to current technology Open Software architecture for both HiPath 4000 communication hardware or standard server hardware and easy migration with Flex Licenses and user license portability toserver hardware and easy migration with Flex Licenses and user license portability to OpenScape Voice New Duplex architecture options, including Separated Duplex Leading-edge features in HiPath 4000 V6 for Reliability, Scalability, and SecurityLeading edge features in HiPath 4000 V6 for Reliability, Scalability, and Security Presence-based communications and collaboration with OpenScape UC Enterprise Smooth migration to full VoIP and UC when you are ready Centralized application deployments for uniform user experienceCentralized application deployments for uniform user experience Powerful and scalable mobility solutions with HiPath Cordless Enterprise, FMC, VoWLAN Lower capital cost (CAPEX) for survivable HiPath 4000 IP branch solutions Integrated CSTA connectivity Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Integrated CSTA connectivity Investment protection for existing hardware, software, and devices, plus license portability
  • 29. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 30. OpenScape UC SuiteOpenScape UC Suite OpenScape Unified Communications OpenScape Contact Center OpenScape UC Application OpenScape Fusion accelerators Inbound contact center and voice portal Outbound campaign management OpenSOA – “From the ground up” standard- based software framework management Contact center automation and IVR OpenScape Video Videoconferencing solution integrated with voice & UC applications OpenScape Mobility HiPath Wireless – the All- Wireless enterprise voice & UC applications Unifying video from boardroom, meeting room and desktop with voice on one network HiPath MobileConnect – extending coverage between LAN & public network (FMC) OpenScape Mobile UC Client delivering Mobile CellularLAN Seamless Handover Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Hi-Def videoconferencing democratized Client – delivering Mobile UC everywhere Seamless Handover
  • 31. Completing a robust and balanced portfolioCompleting a robust and balanced portfolio Devices Enterasys OpenScale SIP, IP and TDM Soft clients Switches, routers and wireless LAN Cloud Services Managed Services Wireless phones Mobile UC soft clients Advanced Security Applications (IPS, NAC & SIEM) Network management Professional Services Support Services Security Solutions Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Network management software Security Solutions
  • 32. HiPath 4000 - Globally Standardized Service SolutionsGlobally Standardized Service Solutions OpenScale Lifecycle Services Support and Maintenance services for your communications infrastructure OpenScale Managed Services Evaluate Multi-vendor, multi-technology managed services; from simple tasks to full outsourcing Global design install and integration services for all OpenScale Professional Services90 Improve Design OpenScale Services Global design, install and integration services for all your communication network needs Communications as a Service OpenScale Hosted Services Operate Implement Services Communications as a Service Security expertise and solutions to secure your entire OpenScale Security Services Gl b l ITIL M lti d Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 multi-vendor UC environmentGlobal ITIL Multivendor
  • 33. ContentsContents About Siemens Enterprise Communications Slide 2 Communications and Business Slide 4 HiPath 4000 Solutions Slide 10 What’s New in V6 Slide 16 Applications and Services Slide 29 What the Market Says about Siemens Solutions Slide 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 34. HiPath 4000 - Recent Reference CustomersRecent Reference Customers Government Energy Health Care Industry Education ServicesGovernment Energy Health Care Industry Education Services Medical University Spanish University Beijing TV Chinese Energy Giant y in San Francisco US University Beijing Local Government in Sweden European Aero Engine Manufacture Financial Services Beijing Medical University HiPath 4000 C lli C t S l ti i M k t S t W ld id German Energy Company Loyalty Rewards Marketing Automotive Component Manufacturing Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Compelling Customer Solutions in every Market Segment Worldwide
  • 35. Customers and Analysts on HiPath 4000Customers and Analysts on HiPath 4000 HiPath 4000 Analysis, July 2010 “HiPath 4000 is highly scalable, from 300 to 100,000 users in a network. The platform supports a wide range of end stations, including a large number of IP phones, and offers support for a competitive range of branch office options as well Ratings • HiPath4000 is Competitive in all segments • Strong in Architecture and Protocols O t t di i S l bilit “We were able to significantly improve the accessibility of our order acceptance service for the customers in the repair shops and thereby gain important competitive competitive range of branch office options as well as unified communications, mobility, messaging, conferencing and customer care applications.” • Outstanding in Scalability and Performance “With the combination of HiPath 4000 and OpenScape Voice and the standardized administration of both systems with the HiPath User Management module we have the option of a soft migration from TDM technology to a standard-based softswitch solution ” Herbert Rauch advantages”. Christian Czech, Director of networks at STAHLGRUBER from TDM technology to a standard based softswitch solution. Director of IT Communications, MTU Aero Engines GmbH, “SEN offers the right solutions to suit our varying needs. On the administrative side, we are using the OpenScape UC server on a voice over IP platform while, for the production areas, we opted for the hybrid solution of HiPath 4000.” Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Hans Rösch , CIO Vattenfall
  • 36. Top Analyst Ranking for Siemens OpenScape Voice and UC PortfolioOpenScape Voice and UC Portfolio Ranked 1st overall in UC Critical Product Capabilities OpenScape Voice rated 25% better thanp Ranked 1st overall in combined UC and Corporate Telephony Product rankings Highest Vision ranking in UC MQ of all traditional telecom providers OpenScape Voice rated 25% better than industry average (4.0 vs. 3.2 average) “OpenScape voice is threatening to competitors in the PBX market” 9.0 8.0 6.0 7.0 8.7 8.5 8.2 8.0 7.6 7.1 6.0 Siemens Avaya Cisco ALU NEC Microsoft BEST OF VoiceCon 2010 OpenScape Unified PRODUCT OF THE YEAR TMC Internet Telephony Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 p p Communications OpenScape UC Server
  • 37. Why Siemens Enterprise Communications Complete voice + UC software Portfolio Complete mobility + wireless Portfolio Why Siemens Enterprise Communications No single-vendor lock-in No proprietary technology stacks Complete networks + security Portfolio Complete global services portfolio Driven by your goals, not our agenda Open Only provider offering the choice of complete end-to-end, software-driven unified communications, based on open, secure and interoperable standards Open co u cat o s, based o ope , secu e a d te ope ab e sta da ds Solution layers can be multi-vendor Integrates with Cisco, IBM, Microsoft and Open Source solutions Synergies from our end to end solution Drive cost reduction Increase productivity Faster decision making Improved collaboration Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Synergies from our end-to-end solutionImproved collaboration
  • 38. You can right now! Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2008. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  • 39. BACKUPBACKUP Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 40. HiPath 4000 SIP connectivityHiPath 4000 SIP connectivity Released SIP Providers in HiPath 4000 V5: • Vodafone• Vodafone • T-Systems (Business VoIP Connect) • COLT • VoiceFlex (UK)• VoiceFlex (UK) • Belgacom (Belgium) • ELISA (Finland) • VerizonBusiness (Advantage VoIP service offering)VerizonBusiness (Advantage VoIP service offering) • AT&T VoEVPN (Voice over EVPN/MRS) • Broadsoft (H4K is Vendor Validated with BroadWorks R15.0) SIP Provider currently in test phase: • BT • Neotel (SA) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 ( ) • Proximus (Belgium)
  • 41. HiPath 4000 V6 - Licensing featuresLicensing features HiPath 4000 V6 Licensing HiPath 4000 V6 Flex License Subscriber Analog per user Digital per user IP (HFA SIP)IP (HFA or SIP) per user Trunk Analog per channel TDM per channel Cornet IP Trunk and SIP Trunk for HG3500 Common Gateway per channelHG3500 Common Gateway per channel SIP Trunk for HiPath 4000 SoftGate no license required SIP Service Provider per channel Mobility Cordless Enterprise per base station channel HiP th 4000 V6 B d S i bilit LiHiPath 4000 V6 Base and Survivability License System Base License per system HiPath 4000 V6 Duplex Control per system IP Access Points Signaling Survivability per AP3x00 IP S i bilit U it (AP E ) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Survivability Unit (AP-Emergency) per AP-Emergency server
  • 42. HiPath 4000 V6 - Licensing featuresLicensing features HiPath 4000 V6 Licensing HiPath 4000 SoftGate V6 SoftGate 50 Base License per SoftGate server SoftGate 50 package max 50 users and max 50 active sessions SoftGate 1000 Base License per SoftGate server SoftGate 1000 package max 1000 users and max 256 active sessions HiP th 4000 V6 CSTA ti itHiPath 4000 V6 CSTA connectivity CSTA CSTA connectivity with SEN Applications part of HiPath 4000 V6 base license Package 10 Users for 3rd party applications part of HiPath 4000 V6 baseg p y pp p license Package 100 Users for 3rd party applications per CSTA application link Unlimited package for 3rd party applications per CSTA application link Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 43. HiPath 4000 V6 - SIP-Q Trunking connectivity with OpenScape VoiceSIP Q Trunking connectivity with OpenScape Voice OpenScape Voice connectivity Feature HG3500 V5 HG3500 V6 SoftGate Scalability (SIP Q T k t 4K S l ti ) 100 channels 100 channels 250 channels (SIP-Q Trunks to 4K Solution ) 100 channels 100 channels 250 channels SIP-Q Features (Callback, Call Transfer, …) Node separation using DNS SRVNode separation using DNS SRV Signaling and Payload Encryption T 38 FaxT.38 Fax VMWare ESX IPv6 Support for SIP Q Trunking planned Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 IPv6 Support for SIP-Q Trunking p (with OSV V5 R1)
  • 44. HiPath 4000 V6 - SIP-Q Trunking connectivity with OpenScape Voice (cont )SIP Q Trunking connectivity with OpenScape Voice (cont.) OpenScape Voice / HiPath 4000 connectivity OpenScape Voice V3.1 R3 OpenScape Voice V4 R1 OpenScape Voice V5 HiPath 4000 V3.0 Backward compatibility for upgrade window HiPath 4000 V4HiPath 4000 V4 HiPath 4000 V5 HiP h 4000 V6 i h HG3 00HiPath 4000 V6 with HG3500 V6 HiPath 4000 on Standard Server combined Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 with SoftGate V6
  • 45. HiPath 4000 V6 - Associated Products Devices Adaptor & Gateways A Comprehensive Set of Applications, Tools , Endpoints and more… Associated Products Devices, Adaptor & Gateways OpenStage HFA V2 OpenStage SIP V2 OpenStage T V2 optiPoint 500 optiPoint 4x0 Cornet IP HiPath 4000 Manager V6 OpenScape DLS V3 OpenScape UC Enterprise V4 R0 HiPath Fault Management V4 HiPath User Management V2optiPoint 4x0 Cornet IP AP1120 Cornet IP Mediatrix 41xx Mediatrix 44xx Mediatrix 1204 Mediatrix 36xx HiPath User Management V2 HiPath QoS Management V1 HiPath Accounting Management V2.0 OpenScape ComAssistant V2.0 OpenScape Xpressions V5 / V6 OpenScape Contact Center V8 OpenScape Personal Edition HFA / SIP LifeSize Room / Team / Express IP Networking OpenScape Voice V4 R1 and V5 R0 (SIP-Q V2) HiPath 3000 V8 (SIP-Q V2) HiPath Trading V3.0 / OpenScape Xpert V4 HiPath CAP V3.0 HiPath DTB V9.0 Attendant Suite: AC WIN IP V2 / BLF-WIN V3 / DS-WIN V4 OpenScape Alarm Response Economy and ProfessionalHiPath 3000 V8 (SIP Q V2) HiPath 4000 V2.0 (Cornet IP) HiPath 4000 V3.0 (SIP-Q V1) HiPath 4000 V4 / V5 (SIP-Q V2) TDM Networking HiP th 4000 V2 0 / V3 0 / V4 / V5 OpenScape Alarm Response Economy and Professional Mobility HiPath Cordless E V3.0 HiPath Cordless IP V1 OpenScape MobileConnect V3 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 HiPath 4000 V2.0 / V3.0 / V4 / V5 HiPath 3000 V8 p p optiPoint WL2
  • 46. HiPath 4000 - IPDA Signaling and Payload SurvivabilityIPDA Signaling and Payload Survivability Enhanced Reliability: Keeping Communications Up and Running Delivering Emergency routing, if WAN Link is down Emergency routing if VoIP quality is badEmergency routing, if VoIP quality is bad Payload overflow, if WAN Link is congested Static signaling and payload separation AP3700 IP AP3700 IP Branch X CO AP3700 IP SoftGate Branch Y HiPath 4000 AP3700 Branch Z HiPath 4000 Headquarters Payload routed over PSTN Signaling WAN Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010
  • 47. HiPath 4000 V6 Gatekeeper Redundancy for HFA SubscriberGatekeeper Redundancy for HFA Subscriber Gatekeeper Redundancy for HFA Subscriber HFA Phones registered with SoftGate A HFA Phones registered with SoftGate BHFA Phones registered with SoftGate B DataCenter Room A DataCenter Room B SoftGate Failure (Hardware / Software) S t CCA SWU ADP A&S CSTA HiPath 4000 V6 Activ AP-Emergency Sever SoftGate A SoftGate B System moves subscriber configuration to SoftGate B Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 CCA - SWU ADP A&S CSTA CCAP - SWU ADP A&S CSTA
  • 48. HiPath 4000 V6 - Supported HiPath 4000 PlatformsSupported HiPath 4000 Platforms Supported with HiPath 4000 V6 cPCI HiPath 4000 communication server (existing system can be upgraded with DSCXL2 blade server) St d d Li S ti 600ECS (HiPath 4500) with “server conversion”, this means upgrading to cPCI HiPath 4000 Communication Serverandard Standard Linux Server option Existing DSCXL boards in HiPath 4000 Communication Server and AP-Emergency Server (including HDMO / HDCF modules) will be replaced with the new DSCXL2 server bladesserver blades No Longer Supported with HiPath 4000 V6 As of HiPath 4000 V5: 80 CMX-DSC platform 80 CMX platform 600 ECX platform Beginning with HiPath 4000 V6: 80 CXE platform (HiPath 4300) Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 p
  • 49. HiPath 4000 V6 - System and Application EnhancementsSystem and Application Enhancements No Longer Supported with HiPath 4000 V6 Network connectivity with HiPath 3000 V7 and OpenOffice EE V2 - former HiPath 2000 Network connectivity with OpenScape The following tools and connectivity are discontinued with HiPath 4000 V6: All Hicom 300 Systems including R6.6 HFA IPDA QoS Viewer: DLS, FM or QoS- Management can be used instead Voice V3.1 (Upgrade to OpenScape Voice V4 R1 or higher required) AC-WIN IP V1 attendant console (Upgrade to AC-WIN IP V2 required) Management can be used instead HSD (HiPath System Diagnostic): FM can be used instead HistIP (observation of IP connections): Wireshark can be used instead LAA (Local Alarm Agent): FM can be used instead Subscriber connectivity for optiPoint 150 S (These devices should be replaced with OpenStage HFA) Subscriber connectivity for optiPoint LAA (Local Alarm Agent): FM can be used instead DTM (data traffic monitoring): PM can be used instead HG3550 V1 (loadware for HG3550 V1): no longer used CCA (Call center administration): no longer used Subscriber connectivity for optiPoint 410/420 S (These devices should be replaced by OpenStage HFA devices) New and expansion business of CDG Board for PNE V3 1 und DPNSS Protocol ACD-APPL (Call center management): no longer used Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG September 2010 Board for PNE V3.1 und DPNSS Protocol (No replacement planned)