6. Problem statement How to predict & assess the potential impact of the technology initiatives on HHS outcomes in order to have sustainablepositive outcomes. 3
35. The improvement in the lives of new Yorkers Number of pages on a site meet accessibility criteria Percent of time when website is not available Minimal webpage errors Ease of use & Effectiveness as measured by pop-up or other surveys Amount of time needed for email response back to inquiry 13
36. Increased productivity,reducing paper work Number of e-mail messages sent to agency and/or officials Number of e-mail requests successfully resolved Timeliness – Response times to requests for information Number of cases referred to the City electronically and vice-versa 14
37. Increased number of beneficial better allocation of budgeting Trust in government by citizens as measured by surveys The achievement of a client-centric approach to service delivery - pop-up or other surveys 15
39. USE CASE – WITH HHSC Use case reflects the optional processes of each user on the same environment 17
40. Measures EXPECTED Trends Number of Transactions or Users Customer Satisfaction Reduction of Errors or Redundancy Adoption Rates of Applications Cost Savings Amount of Time Saved 18
41. Service quality measures Accessibility of services – Number of pages on a site meet accessibility criteria Accuracy of the assistance or information as measured by percent accuracy rates in random fact checking. Adequacy of information as measured by staff and citizen surveys Amount of time needed for email response back to inquiry 19
42. Vmm – cost 20 Cost savings from e-government Decreasing maintenance expenses Staff time savings from e-government
50. planning compliance with governance 28 RISKModules Integration RISKModules Integration VALUEStrategic VALUEUser Access Ease Of Use RISKSecurity VALUE / COST Reduced Paper Work Efficient Reuse of Data VALUEEase Of Use VALUE / COST Increased productivity RISKCommunication & Infrastructure
55. What have we accomplished? Using measurements to identify, predict and assess the potential impact of ‘HHS connect’ Mitigate the risk of not getting return on the investment Measure the value of projects Justify expenditure 31
56. How have we accomplished it IT Governance Direction and Resourcing Requirements Goals Responsibilities Control Objectives Business Governance IT Information the business needs to achieve its objectives Information executives and board need to exercise their responsibilities 32
57. If its not measured it does not count Value Measuring 3 dimensions together in one framework will give the best prediction & assessment of the potential impact of the technology initiative on outcomes of HHS-C. Cost Risk 33
59. monitoring compliance with governance Information Technology Risk Based Auditing 1- IT Audit 2- Risk Assessment 3- Risks Identified From Your Company’s Audit Program 4- Risk Categorized Web Development Compliance 5- Control Sources R R Prior Audits DS 5: Ensure System Security Flowcharting R Narratives R Policies & Procedures R DS 3: Manage Performance & Capacity R R R R R AI 2: Acquire & Maintain Application Software Regulatory AI 6: Manage Changes Best Practices (CobiT for this page) 35
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