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9TH ANNUAL
EUROPEAN COMPLIANCE &
ETHICS INSTITUTE
NEW ISO 37301
Prof. Hernan Huwyler
@hewyler #SCCEecei
/in/hernanwyler/
hewyler
An international
certificable standard
for compliance
programs
Use
It will replace the
ISO 19600 on anti-
corruption without
major changes
Use
It is starting…
Strong corporate
defense to meet
accountability
principles
Use
Studies show modest
results in reducing
regulatory violations
Coglianese, Cary and Nash, Jennifer, "Compliance Management Systems: Do They Make a Difference?" (2020)
Use
New ISOs for 2021
37000
Governance
37301
Compliance
ISO 37002
Whistleblowing
The ISO 37301 should
harmonize the
compliance controls in
policies and procedures
Implication
The final standard
will be published in
May 2021
Use
@hewyler #SCCEecei
Defines compliance as
meeting obligations >
needs and expectations
of interested parties
Scope
Regulations
Laws
Contracts
Scope
Compliance
obligations
Mandatory
Voluntary
Commitments
Values
Implement and update
a central compliance
register to compile
obligations
Implication
Embed responsibilities
for compliance
obligations into policies
and job definitions
Implication
Ensure that performance
appraisals and
incentives cover embed
responsibilities in roles
Implication
Implement a compliance
control matrix linking
objectives, obligations,
risks and policies
Implication
Then, not meeting
obligations creates
compliance risks
Scope
@hewyler #SCCEecei
Context
Expand the scope for
objective-centric and
data-driven compliance
risk assessments
Implication
• Periodically
• Material
changes
Risk process
Compliance
obligations
Activities
Objectives
Products
Services
Scope
Risk
assessment
Corrective
actions
Ensure managers
communicate
compliance risks to
affected and interested
parties
Implication
Collect data on
materialized compliance
risks in fraud losses,
complains and claims
bases
Implication
Implement a root-
cause analysis of
compliance violations
Implication
Validate quality and
availability of compliance
documentation and its
security controls to prevent
changes and destruction
Implication
Adjust the compliance
management systems
to address the risk
management plans and
evaluate their effectiveness
Implication
Compliance Mgmt System
Compliance Mgmt System
Purposes
Policies and
Procedures
Processes
Compliance Mgmt System
Purposes
Policies and
Procedures
Processes
Compliance Mgmt System
Board and
senior mgmt
Internal and 3P
documentation
External experts
Compliance Mgmt System
Values
Leadership
Culture
Update principles in the
compliance policy to
externally and internally
communicate changes
Implication
Update compliance KPIs
and targets in monitoring
trends and reporting to
upper management
Implication
Assess the effectiveness
of compliance training
and awareness for
employees and 3Ps
acting on their behalf
Implication
Due diligence required
for hiring and
promotion > no
transfers or continuous
Changes
Disciplinary actions
required for non-
compliance > no
grievances and appeals
Changes
Assess competences to
meet compliance
obligations in employee
due diligence
Implication
Baseline
• Identity
• Career
• Right to work
• Education
• Licenses
• Credit
• Criminal
Implication
Enhanced
• Legal demands
• Social media
• Registered assets
• Family and
household
Add the consequences
of non-compliances the
compliance policy and
train employees and
new hires
Implication
Validate the data
consistency and accuracy
for compliance
communication in the non-
financial reporting
Implication
Protection for
whistleblowing > no
incentives
Changes
@hewyler #SCCEecei
Include anti-retaliation
controls in the
whistleblowing policy
Implication
• Implement a leniency program
• Have an independent investigative
team
• Prevent risks in the complaint
ramifications
• Monitor peer pressure, bullying and
exclusion
Anti-retaliation controls
• Approve changes in work conditions
• Include the impact on family members
• Provide financial and emotional
support
• Protect whistleblowers from 3 to 5
years
Anti-retaliation controls
Whistleblowing
Accessible to all
employees
Anonymous or not
ISO 37002
Whistleblowing
Environmental
obligations for strategic
planning
Changes
Audit compliance
controls and third-
parties
Nice-to-have
Separate
accountabilities and
responsibilities in the
performance of
compliance controls
Nice-to-have
Include high risk
scenarios of compliance
breaches in the crisis
protocols
Nice-to-have
Expand due diligence
to partnerships,
mergers and
aquisitions
Nice-to-have
Adjust the approvals and
escalation procedures for
decisions and processes
posing high risks
Nice-to-have
Balance roles for the
compliance mgmt
system with the 3 lines
model
Nice-to-have
/in/hernanwyler
hewyler
Let´s connect

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