Henry Monaco has over 5 years of experience in sports and event catering, concessions, and hospitality management. He has held several positions with increasing responsibility, including business manager for Pro Sports Catering where he handles finances and employee paperwork. Prior to this, he was the concessions supervisor for the Lakewood Blue Claws where he oversaw a 3rd base concession stand and 25+ gameday staff. Monaco earned a bachelor's degree in business management from DePaul University and holds food safety and alcohol server certifications.

1. HENRY JAMES MONACO
268 Oxford Avenue, Clarendon Hills, IL 60514 ● (561) 702-0268 ● hjmonaco@aol.com
EXPERIENCE
PRO SPORTS CATERING Manchester, NH
Business Manager (March, 2016 - Present) May, 2015 - Present
 Handle event reconciliation forms and perform sales reporting for over 100+ events.
 Execute daily bank deposits while keeping safe at par level.
 File and organize employee paperwork (current/terminated/non-returning) including federal and state
documents in compliance with labor laws.
 Led a fire drill evacuation (7/5/16) due to sprinkler heads being set off and dealt with the passing of a
part time employee during season.
 Maintain expertise in the use of database management tools and applications including: NCR, BOSS,
Kronos, and Quest.
Concourse Manager (May, 2015 - Present)
 Determined staffing requirements, interviewed, hired, and trained new employees.
 Managed 100+ gameday staff members, and handled all game day personnel decisions, including hiring
and termination decisions throughout the season and numerous non game day events.
 Introduced and maintained uniform and workplace standards. Coordinated and facilitated an OSHA
certification session.
 Worked closely with the Director of Food and Beverage to set up for non-game day events.
BROOKLYN NETS Brooklyn, NY
Game Operations/Team Attendant December, 2014 - May, 2015
 Supported coaches and players during pre-game shoot arounds, increasing efficiency of practice.
 Oversaw game gear and apparel, including maintenance of locker room, distribution and inventory.
DC UNITED SOCCER CLUB Washington, DC
Equipment Manager Assistant September, 2014 - November, 2014
 Supervised first team apparel and game gear; laundered, distributed and accounted for all items.
 Built proficiency in set up and breakdown of training equipment and field.
LAKEWOOD BLUE CLAWS Lakewood, NJ
Concessions Supervisor February, 2014 - September, 2014
 Oversaw the 3rd base concession stand with revenues exceeding $250K.
 Managed 25+ game day staff members, and handled all game day personnel decisions, including hiring
and termination throughout the 70 game season.
 Maximized game day revenue by maintaining labor percentages under 10%.
 Ensured that all food and alcohol regulations were followed by game day staff.
 Created and presented the game day staff orientation presentation.
MARRIOTT RENAISSANCE HOTEL Boca Raton, FL
Guest Services Representative May 2013 - February, 2014
 Delivered gracious customer service to guests, ensuring optimal experience at facility and boosting
return visits.
o Facilitated efficient check-ins and departures.
o Handled wake-up calls, screening calls and other room related events.
NEXTAFF Medinah, IL
Operations Assistant/Corporate Hospitality Volunteer, Ryder Cup August, 2012-October, 2012
 Assembled and operated golf shop in collaboration with PGA staff and merchandise vendors.
 Handled participant check-in, transportation and vendor guidance at corporate golf outing
EDUCATION
DEPAUL UNIVERSITY, Chicago, IL
Bachelor of Science in Business Management with minor in Environmental Science, June 2012
Honors: Dean’s List
Activities: Launched and participated in intramural basketball team, played intramural football
ADDITIONAL INFORMATION
Certifications: Serv Safe Certification 2014, TIPS Certification 2014
Honors: 2014 MiLB Food Fight Champion- “Claws Crab Cake Sandwich”
Selected as “Employee of the Week” Ryder Cup 2012