The document is a resume for Cooper O'Shaughnessy. It outlines his professional experience working in retail sales, operations, and management roles for various sports and entertainment companies. His experience includes positions at Main Gate Inc., CDW-G, Echo Global Logistics, Dick's Sporting Goods Park, Kroenke Sports and Entertainment, Colorado Rockies, and Lids Sports Group. He has a BA in Sport Industry Operations from Metro State University of Denver with a minor in Management.

1. Cooper O’Shaughnessy
1460 North Sandburg Terrace, Apt. 603
Chicago, IL 60610
303.913.8244  coshaughnessy989@gmail.com
PROFESSIONAL EXPERIENCE
Main Gate Inc. – NFL Draft April 2015-May 2015
Retail Sales Associate
 Hired on for a week to construct, manage and sell merchandise for the week long even in
Chicago, IL.
 Organized store displays based on criteria set by Main Gate, which included: hats, shirts and
team merchandise displays.
 Assisted customers with their fan shop experience by directing and answering any questions
that came up.
 Took the lead on organizing our individual storage space, so that restocking and closing
activities could be done in a timely manner.
CDW-G October 2014-March 2015
Account Manager
 Managed and Operated over 200+ State and Local Government accounts.
 Consultant and IT provider for cities and counties in the states of Tennessee, Alabama and
Georgia.
 Daily tasks included: fostering current client relationships, prospecting new leads, cold calling
and kept up to date on new products.
 Completed 3 month training program before moving to sales floor, which included: weekly
assessments, learning the internal sales program, established relationships with vendors in
order to further improve my knowledge on products available to clients.
Echo Global Logistics June 2014-October 2014
Operations Specialist
 Individually responsible for tracking freight, scheduling appointments based on customer’s
needs and demands, and handling inbound phone calls
 Obtain and organize documents to successfully complete the invoice process based on a
standard set by Echo’s accounting department
 Network internally in order to assure that the teams goals are met in the most efficient and
cost effective manner
Dick’s Sporting Goods Park August 2013-November 2013
Ticket Booth & Will Call
 Contributed to various events at the park by selling tickets and handling customer’s needs on
a case-by-case basis
 Responsible for managing and organizing the money for sales made during the day based on
standards set by management
 Discussed customer’s needs over the phone and ensured that their ticket needs would be met
the day of the event
Kroenke Sports and Entertainment, LLC May 2013 – August 2013
Sales Intern, Colorado Rapids Soccer Club
 Maintained current season ticket holder accounts by keeping them informed on the current
events and promotions occurring with the team.
 Conducted face-to-face sales with fans informing them of the benefits of purchasing season
tickets.
 Managed multiple field experiences during game days.
 Networked internally to learn about practices that have been successful during the sales
process by shadowing senior sales executives.
Colorado Rockies March 2012 - September 2012

2. Ticket Taker
 Received training for working at Coors Field, which included: initial greeting of the fans,
directing fans to the appropriate location(s), and the rules and policies of the stadium
 Controlled designated sections of the stadium by ushering fans to their assigned seats and
maintaining a level of control among the fans
Lids Sports Group June 2015 - August 2015
Sales Associate/Assistant Manager in Training
 Training to be an Assistant Manager.
 Perform duties for opening and closing a store.
 Effectively communicate product knowledge to customers to create a personable, memorable
experience.
 Utilize my amiable and sociable personality to establish a comfortable environment where each
customer can feel significant.
 Inform all customers of our loyalty program to further establish a strong, lasting relationship.
 Add on sales to purchases, such as embroidery and club memberships.
Lids Sports Group August 2015 - Current
Assistant Manager
 Drive sales with every customer.
 Help ensure we have a fully trained staff and to develop them to the next level.
 Maintain a friendly, professional behavior at all times.
 Ensure store appearance is at/beyond level of standard set by corporate office.
EDUCATION
Metro State University of Denver, Denver, CO January 2009-December 2013
BA Sport Industry Operations
Minor in Management
SKILLS
Microsoft Office Suite  Adobe Photoshop & Illustrator  Limited working Spanish proficiency
INTERESTS
Boys & Girls Club Volunteer  Captain of club soccer teams  Denver Broncos  Colorado Rapids
 Chicago Fire  Arsenal