SlideShare a Scribd company logo
John White
 
 
 

The Challenge for IT
IT Commoditization 
 Better understanding breeds greater repeatability 
 Greater repeatability requires less skill 
 Outsourcing > co-location > VM Hosting > IAAS/PAAS/SAAS 
 Cloud Computing
Growth in the cloud market is outrunning prior forecasts, according to Forrester 
Research Inc. (FORR), which projects a rise from $58 billion last year to $72 billion this 
year. The market is on course to be about 20 percent bigger by 2020 than estimated 
earlier, Forrester said in a report to be published today. 
Cloud computing has reached “hypergrowth” as businesses replace standard licensed 
software from companies such as Oracle Corp., SAP AG and Microsoft Corp. 
Bloomberg, April 2014
"We estimate that for every dollar spent on [Amazon Web Services], there is at least $3 
to $4 not spent on traditional IT, and this ratio will likely expand further. In other words, 
AWS reaching $10 billion in revenues by 2016 translates into at least $30 to $40 billion 
lost from the traditional IT market." 
Baird Equity Research Technology, April 2013
BI can’t be commoditized 
 BI technologies are the tools 
 Data is the raw material 
 Insight is the product 
 Many have tried
BI Fundamentals
What is BI? 
 Reporting? 
 Cubes? 
 Big Data? 
 Data Science 
Business intelligence (BI) is the transformation of raw data into meaningful and useful information for 
business analysis purposes. ….BI technologies provide historical, current and predictive views of business 
operations. Common functions of business intelligence technologies are reporting, online analytical 
processing, analytics, data mining, process mining, complex event processing, business performance 
management, benchmarking, text mining, predictive analytics and prescriptive analytics. 
-Wikipedia
A Series of fundamentals 
 Useful data extraction 
 Temporal Context 
 Data description (knowledge extraction) 
 Correct tooling
Useful data extraction 
 In Place reporting 
 Real Time vs Real Enough time 
 Data Warehousing and ETL 
 CRISP - Cross Industry standard for data mining
Temporal context 
 Past (reporting) 
 Present (monitoring) 
 Future (predictive analytics)
Data description 
Automatic data extraction 
Structured vs unstructured 
Manual metadata input 
 Data mashups 
Modelling
Correct tooling 
 Operational/Prescriptive Reporting 
 Analytical Reporting 
 Dashboarding 
 Predictive analytics 
 Pattern Matching
Getting Started
Know the business 
 Business knows the data 
 You know the technology (and some data) 
 Business user data tool of choice – Excel 
 IT user tool of choice – SQL Server 
 Business gets frustrated, leads to governance violations 
 Need to come together for value 
 PowerPivot a middle ground
Moving ahead 
 Gather your data 
 Work with familiar tools 
 Go for quick wins and build on them 
 Excel/PowerPivot is a great place to start 
 Keep the goals clear
Minimum Viable 
Product
Think BI
Other “BI” data driven systems 
 SharePoint search driven content 
 Credit card fraud 
 Google placed ads 
 Cortana
Example – Document Relevance 
 The Challenge 
 Production relevant documents 
 The Solution 
 Explicit relevance 
 Warehouse document metadata with SSIS 
 Mashup with SQL Server 
 Surface in SharePoint with SSRS
Example – Yammer analytics 
 Social data is out there 
 Social networking has value, but how much? 
 Existing tools focus on vanity metrics 
 Easy to grab 
 False sense of progress 
 i.e. 30,000 new signups this month! 
 Nothing answered the real burning questions
 
 
 
 
 

Helping the business make sense of Business Intelligence

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Helping the business make sense of Business Intelligence

  • 2.
  • 5. IT Commoditization  Better understanding breeds greater repeatability  Greater repeatability requires less skill  Outsourcing > co-location > VM Hosting > IAAS/PAAS/SAAS  Cloud Computing
  • 6.
  • 7. Growth in the cloud market is outrunning prior forecasts, according to Forrester Research Inc. (FORR), which projects a rise from $58 billion last year to $72 billion this year. The market is on course to be about 20 percent bigger by 2020 than estimated earlier, Forrester said in a report to be published today. Cloud computing has reached “hypergrowth” as businesses replace standard licensed software from companies such as Oracle Corp., SAP AG and Microsoft Corp. Bloomberg, April 2014
  • 8. "We estimate that for every dollar spent on [Amazon Web Services], there is at least $3 to $4 not spent on traditional IT, and this ratio will likely expand further. In other words, AWS reaching $10 billion in revenues by 2016 translates into at least $30 to $40 billion lost from the traditional IT market." Baird Equity Research Technology, April 2013
  • 9. BI can’t be commoditized  BI technologies are the tools  Data is the raw material  Insight is the product  Many have tried
  • 11. What is BI?  Reporting?  Cubes?  Big Data?  Data Science Business intelligence (BI) is the transformation of raw data into meaningful and useful information for business analysis purposes. ….BI technologies provide historical, current and predictive views of business operations. Common functions of business intelligence technologies are reporting, online analytical processing, analytics, data mining, process mining, complex event processing, business performance management, benchmarking, text mining, predictive analytics and prescriptive analytics. -Wikipedia
  • 12. A Series of fundamentals  Useful data extraction  Temporal Context  Data description (knowledge extraction)  Correct tooling
  • 13. Useful data extraction  In Place reporting  Real Time vs Real Enough time  Data Warehousing and ETL  CRISP - Cross Industry standard for data mining
  • 14. Temporal context  Past (reporting)  Present (monitoring)  Future (predictive analytics)
  • 15. Data description Automatic data extraction Structured vs unstructured Manual metadata input  Data mashups Modelling
  • 16. Correct tooling  Operational/Prescriptive Reporting  Analytical Reporting  Dashboarding  Predictive analytics  Pattern Matching
  • 18. Know the business  Business knows the data  You know the technology (and some data)  Business user data tool of choice – Excel  IT user tool of choice – SQL Server  Business gets frustrated, leads to governance violations  Need to come together for value  PowerPivot a middle ground
  • 19. Moving ahead  Gather your data  Work with familiar tools  Go for quick wins and build on them  Excel/PowerPivot is a great place to start  Keep the goals clear
  • 21.
  • 23. Other “BI” data driven systems  SharePoint search driven content  Credit card fraud  Google placed ads  Cortana
  • 24. Example – Document Relevance  The Challenge  Production relevant documents  The Solution  Explicit relevance  Warehouse document metadata with SSIS  Mashup with SQL Server  Surface in SharePoint with SSRS
  • 25. Example – Yammer analytics  Social data is out there  Social networking has value, but how much?  Existing tools focus on vanity metrics  Easy to grab  False sense of progress  i.e. 30,000 new signups this month!  Nothing answered the real burning questions
  • 26.
  • 27.      

Editor's Notes

  1. For over 20 years, the IT industry has been focused on keeping its systems running These systems have matured now to a point where they can be kept running at scale First started seeing this with Co-Location, and VM technology further accelerated this trend No different than electricity generation originally
  2. Having the data, and the capability to extract useful knowledge is a key strategic asset If you don’t see the asset, not much else that I have to say today will matter to you.
  3. Past – Economics is the art of predicting the past. Useful, but like driving while looking in the rear view mirror Present – KPI, real time vs real enough time Future – Target story about father that used Visa card and got a coupon for baby formula because his daughter had bought a pregnancy test kit with his credit card…
  4. Past – Economics is the art of predicting the past. Useful, but like driving while looking in the rear view mirror Present – KPI, real time vs real enough time Future – Target story about father that used Visa card and got a coupon for baby formula because his daughter had bought a pregnancy test kit with his credit card…
  5. As an example – what documents are relevant to a manufacturing operation? We generally focus on search, and attempt to derive relevance from usage, term matching etc, but why not be explicit as at our customer? Mashup production ERP data with document data to present a report in context of what is important on a particular day
  6. When you have a hammer, everything looks like a nail
  7. Business knows the data – they have questions and need help You know the technology – you understand all of the reasons that things shouldn’t be done, and security, but the business just needs answers – they don’t care if you’re busy keeping things running You need to integrate yourself with the business and your value to the business is being well versed in BI fundamentals
  8. Excel is something that the business understands and it will help you communicate and even offload work. Effort expended here can be upgraded to SharePoint and even to Analysis Services.
  9. I would encourage those of you so inclined to look at the Lean methodology. The central tenet of Lean is to start small, and build on successes. Don’t do anything that doesn’t bring tangible value of some sort. The idea is MVP – Minimum Viable Product. In essence, how little can we do to have something worthwhile? Then build on it. Our company has built BIT…. Everything you need for Personal and Team BI staged on a tablet It helps facilitate: Rapid Prototyping Rapid Data Discovery Modeling Tool Rapid Insights Which leads to better requirements gathering – shortens the feedback loop
  10. You may not have all of the data that you need. So buy some! Lots are free – Time intelligence tables
  11. This wouldn’t be possible with pure search. Maybe some automated tagging system on an hourly basis, but how difficult?
  12. 30,000 – great! But so what! Not meaningful What value does social give us that we don’t get from email? Isn’t it just another place to go check?
  13. Applying BI design principles and listening to the business users brought us to TyGraph. - No more in place reporting, we build a proper data warehouse, and gather the data using the appropriate sources. - One stat – replied but not mentioned- on average about 50% shows the value of social over email. It’s the water cooler. Within 2 months of inception we are either talking to or installing at 30 of the largest Yammer networks out there
  14. The business – don’t just listen - ask