HeARTworks saw success selling art but had no way to track inventory or transactions. Warrior Consultant Group implemented a POS system to automate their retail processes. Now HeARTworks can efficiently manage sales, inventory, and artist compensation. The system provides reporting and analysis tools. It has streamlined operations and freed up staff time previously spent on manual tasks. Warrior was responsive and took time to understand HeARTworks' needs to select the best solution.

1. x`
Success
Story
HeARTworks Paints a Prettier Picture
with Warrior Consultant Group, Inc.
CHALLENGE The Cuyahoga County Board of
HeARTworks saw great success Mental Retardation and
selling art in various venues but Developmental Disabilities
(CCBMRDD) offers hope to more
had no way to track inventory or than 8,000 boys, girls, men and
transactions. Reporting was women in Cuyahoga County,
impossible. Ohio. Their full range of services
includes everything from in-home
early intervention programs for
very young children and their
SOLUTION families to leisure programs for
Warrior Consultant Group, Inc. seniors. Much of what they do
implemented POSitive Retail goes beyond the walls of their
Manager along with inventory bar- own centers and homes and
takes place in the community,
coding to automate retail where they encourage
processes. individuals with developmental
disabilities to live, learn, work
and play.
their point of sale and inventory systems
RESULTS The local community knows them best for consisted of Excel spreadsheets.
The solution is easy to use and the work they do at early childhood centers,
provides HeARTworks with the schools, adult activities centers, group Because 100% of the revenue generated by
homes, and more recently, for their the store goes directly to the artists, the
tools they need to efficiently HeARTworks program. This program offers ability to track inventory and to tie sales to
manage their business. those receiving assistance from the that inventory is a critical part of their
CCBMRDD an opportunity to create and ongoing efforts. “We have to be able to
sell their art at events throughout the county associate inventory with the artist, track
and worldwide through online sales sales and then ensure proper artist
channels. The art transcends limitations or compensation,” said Omar Nagi, Manager,
disabilities and offers the artists Parma Adult Activities Center and
opportunities for endless creativity as well HeARTworks . “It’s likely that dozens of
as a way to make money and increase self- artists are represented at any one time.
CUSTOMER esteem. Spreadsheets and carbon paper receipts
just weren’t working,” added Omar.
HeARTworks Special Needs
www.ccbmrdd.org Setting Up Shop
The HeARTworks program began one
March during mental retardation and In search of a solution, the team at
INDUSTRY developmental disabilities awareness HeARTworks looked to several local
Not-for-profit, Retail month. The CCBMRDD approached a solutions providers. Harold Westover from
downtown mall and asked about being able Warrior Consultant Group, Inc. met with a
LOCATION to use an empty store space during the small team of stakeholders from
month for some awareness activities. HeARTworks and listened to their concerns.
Cuyahoga County, Ohio “He listened to our needs and made
“We filled the store with artwork that had recommendations for a system,” said Omar.
been created by people with MRDD,” said
SYSTEM Lula Holt-Robertson, GM of Public
“He also was very honest about comparing
POSitive the features and functions of other systems
Information and Communication for the to the one he was recommending. He
CCBMRDD. “It was very successful and provided us with support throughout the
MODULES was adopted as an enterprise and a way for decision-making process.”
POSitive Retail Manager those with MRDD to earn money.” The
store had been in place for two years but
Warrior Consultant Group, Inc.| Cleveland, Ohio 44212 | P: 330-225-5120 | F: 330-225-6529 | E: Info@warriorgroup.com

2. “We are honored to partner with a program
like HeARTworks.”
Harold Westover, Warrior Consultant Group, Inc.
“The level of attention, honest feedback and
no pressure or up selling really created a
good basis of a working relationship,” Omar
added. “Warrior Consultant Group, Inc.
seemed genuinely interested and invested
in the success of the business we were
running. They also seemed up to the
challenge to figure out solutions that our
business operations needed to thrive. It
Warrior Consultant Group, was clear that not only was POSitive Retail
Inc. is a full-service technology Manager the right product, but Warrior
Consultant Group, Inc. was the right
company, and a provider for company for us to partner with.”
complete Accounting and POS In the end, HeARTworks selected Warrior
Consultant Group, Inc. to help them
software, systems, service and implement POSitive Retail Manager to help
solutions. take their retail store to the next level. Artist, Wendy Weisz, painting
Retail Bliss
Your business will quickly Warrior Consultant Group, Inc. used a team “We are currently in the process of looking
of professionals to install, configure and at how the system might support our
experience and appreciate the train the HeARTworks team on the system. website,” added Omar. “We also expect to
Users were trained in a matter of hours and use the system to manage a database of
Warrior Consultant Group, Inc. our customers and regular communications
with a fairly quick transition, HeARTworks
difference with our experienced made the leap from paper and with them. We’re delighted with the
spreadsheets, to a scalable, reliable, results.”
staff, quick customer service, enterprise retail infrastructure.
“We are honored to partner with a program
and the Warrior Consultant “We’re all big fans of the system,” said like HeARTworks,” said Harold. “We’re
Omar. “We now have more complete sales proud to be a part of helping these artists
Group, Inc. One-Call-Fixes-All tracking tools and we have much better grow and succeed. The real story of
approach. control over operations. We can run many success isn’t that we were able to improve
different reports, analyze the information retail processes, it’s that we were able to be
from different perspectives and we have a a part of empowering these artists to
better understanding of our sales and succeed.”
One phone call to a Warrior promotions.”
Consultant Group, Inc. With the
professional is all you need to introduction of
bar-coding,
fix your situation, regardless of HeARTworks is
able to better
the problem. track inventory
from arrival
through sale. The
new system has
streamlined artist
compensation and
saved
HeARTworks
countless hours
and unnecessary
errors.
HeARTworks Gallery & Gifts
Warrior Consultant Group, Inc.| Cleveland, Ohio 44212 | P: 330-225-5120 | F: 330-225-6529 | E: Info@warriorgroup.com