The 10 Most Creative Corporate Leaders to watch in 2018”. In this segment, we have featured the journey, learning’s, along with showcasing the mentionable milestones they have achieved over the years.

1. www.insightssuccess.in
August 2018

4. Editorial
successful corporate leader is known for his business acumen and
Ahis ability to drive the business forward. In today’s fast-paced
business environment, the aptitude to adapt to an ever-changing
landscape is what makes them stand ahead of their peers. Embracing
innovation and incorporating flexibility has been the ‘Success Mantra’ for
these business gems.
“If your actions inspire others to dream more, learn more, do more and
become more, you are a Leader” – John Quincy Adams
This quote by the ex-US president simplifies one of the most essential
attributes required to be a leader. However, a leader is not just a person who
possesses the necessary traits and qualities; it’s actually much more than that.
It is the journey of transformation wherein it’s not Who They Are or What
They Think; rather it’s What They Do that actually defines the class of
creative corporate leaders.
The act of building and nurturing the professionals and tapping the creative
intelligence to bring out the best of a team hugely resembles the process of a
painter who showcases his creativity through the canvass. One of the biggest
stumbling blocks to accomplish perfection is to have the urge of doing
something new-irrespective of thinking about the outcome! Business leaders
have a conviction that gives them the liberty to perform out of their comfort
zone.
As professionals, each one of us has the innate capacity to incorporate the
qualities, but only a few of us have the audacity to commence the journey of
exploring the untouched potentials within ourselves. Corporate Leaders,
having amassed invaluable experience in their respective fields have created
benchmarks that are being acknowledged and recognized on the global
platform.
To sum up the conversation, corporate leadership is all about diversity,
th
creativity, and co-creation. As we navigate into the 4 industrial revolution,
we would be looking forward to business leaders to catalyze this expansion
process along with injecting and mediating creativity into all businesses.
New-Age Leadership:
Blending Creativity
& Strategy
Devasish Kanojiya

10. rom the legendary J.R.D Tata, Dhirubhai Ambani to Narayana Murthy, Ratan Tata, Azim Premji to name a few,
Fthese corporate tycoons have created their own space in the business fraternity. The charisma and the approach
towards their work have what made them climb the success of ladder in the business community.
Recognizing the contributions and landmarks accomplished by some of the noted leaders, we have come up with this
special edition of “The 10 Most Creative Corporate Leaders to watch in 2018”. In this segment, we have featured
the journey, learning’s, along with showcasing the mentionable milestones they have achieved over the years.
On the cover page of this magazine, we have Hari Krishnan Puravankara, CEO and Founder of Black Pepper
Technologies. Believing in collective entrepreneurship, Hari is an ‘avid-dreamer’ with having a firm footing on the
ground to realize his dreams in the most optimal manner. As the ‘CEO of the Month’ we have Rajesh Desai, CEO of
Lyra Network India is an adroit leader having sheer knowledge about technical products, and possess the ability to
work with assorted folks, and maintains a long-term client relationship.
In this edition, we have also published an exclusive interview with Kiran Thomas – President, Reliance Industries
Limited, & Director – Jio along with Anish Shah - President, Information Technology at Jio Infocomm.
Alongside, we have also enlisted Ambati Venu - Managing Director of Abbott India Ltd. He believes in waking up
every day with the possibility of making a tangible difference to the health and wellness of the people in our country.
Anoop Handa, Founder of Anlight Consulting Services has given his fruitful contribution to numerous reputed
multinational companies in strategic leadership roles during his professional journey. Commencing his entrepreneurial
journey at 20, the pursuit of excellence motivates Neeraj Saxena, Managing Director- B2C Systems Limited to 'push
the envelope’ and ‘shift the goalpost’ further away for a bigger marketing-play. Kabir Basu Roy - Chief Marketing
Officer has 17 years of experience in marketing roles across FMCG (Dairy, Tea, Tobacco), Healthcare, Marketing
Communications - Strategy, Operations, P&L. As the Chairman & Managing Director of Laxai Life Sciences Pvt Ltd,
Vamsi Maddipatla is the driving force in leading innovative biotech companies in India, providing cutting-edge
Biotech solutions to large players across the globe. ‘Hunger for newness’ is what describes Sanjay Nagi, Managing
Director of Market Insight Consultants. He consistently strives hard to grow the business by upholding the
organizational values. Astrid Pereira is the Senior Marketing Executive of OMA Emirates and developing marketing
and communications strategies as well as working on the execution of designing Philanthropic/CSR strategy is her
forte. To conclude this segment, we have Sachin Dedhia, Founder & CEO of Skynet Secure Solutions who has served
various MNCs, SMEs, Government departments, both corporate & individuals as an independent Cyber Crime
Investigator and also as an IT Security Expert.
We have encompassed few captivating pieces of articles written exclusively by known industry experts along with our
in-house editors who have penned their outlooks for this magazine.
So let’s come together to unveil the journeys of these extraordinary patriarchs of the corporate sector and find out what
makes them so distinctive and special.
Inuential Leaders - Stimulating
Admiration & Trust
Corporate leader
TO WATCH IN 2018
Most Creative10The

15. the core management team assisted
him to have a deep insight into the key
management activities. Additionally,
he got an opportunity to strengthen his
professional network which yielded
positive results in building the business
of his entrepreneurial venture.
Looking at the bigger picture, he
realized that the ultimate challenge was
to build a company that can accelerate
and convert the ideation into products
and create a niche segment in
designing the chip of semiconductors
and allied products. As a dynamic and
a visionary entrepreneur, his objective
was to create a platform that can
transform ideas into reality. Analyzing
the market and the Indian intellects
working within a limited space, he
dreamt of launching a full-fledged
hardware company originating from
the Indian soil. Expanding his
ambitious thoughts, he was determined
to list his company on the Indian Stock
Exchange with a billion-dollar
valuation.
Unearthing the Vision of
BlackPepper
Believing in collective
entrepreneurship, Hari always
concentrated on keeping the team
motivated, challenged and focused on
the core vision of Black Pepper. The
company aims to democratize
innovation by transforming ideas into
tangible products and inculcate the
spirit of innovation among all. It
inspires people to think ‘out-of-the-
box’ ideas, practice innovation and get
involved in every facet of the Black
Pepper story. Creating an enduring
impact on the society by building
innovative hardware solutions for
emerging industries Medical &
Healthcare, Automotive, Defence,
Industrial Automation and IoT has
been one of the core objectives of the
organization.
Fuel that ignites Motivation and
Performance
Hari asserts “Being in the middle of
creating value for everyone, including
individuals, family, society and the
nation has been the epicenter of my
vision”. For Hari, purpose and intent
are the key attributes that lead
BlackPepper to deliver successful
results. He advises everyone to read
the famous book – ‘The Alchemist’ as
he is a firm believer of the outcome of
the story. Challenging new innovations
have been one of the ways of getting
motivated for the entire Pepperite
family.
Family – The Internal Support
System
Family values, tradition, and even
culture have a very crucial role to play
in the upbringing of every individual
and the same happened with Hari. The
fact that his parents being school
teachers and committed towards the
social well-being had set the trigger in
Hari’s life to incorporate these core
values and implement them forever.
Thanks to his extensive busy corporate
life, he has travelled to multiple
countries across the globe but none of
the perks were attractive enough to
hold him back at any of the foreign
soils. Developing an innovative-
hardware company was his ambition,
however taking utmost care and living
along with his parents is a
responsibility, which he cherishes for
his life.
Diverse Range of Leading-edge
Products
Hari laid the foundation of
BlackPepper in 2009 with a mission to
be recognized as a hardware-oriented
‘gold standard’ in product realization.
On the verge of completing a
successful decade, the company has
come a long way in terms of success
and innovation!
Although 2009 was not the best of the
times to start a business, due to the
market collapse in 2008, the company
faced its share of struggles and hiccups
during the initial years. It took around
three years to build the initial plan and
stabilize the technological platform
along with various key processes.
Sustaining the initial years reflected the
robust core foundations along with
ensuring the future growth and scale.
‘‘
‘‘
Corporate leader
TO WATCH IN 2018
Most Creative10The

16. Today, BlackPepper is an ‘arm-
Approved Design Partner’ (ADP) and
a trusted design partner for more than a
dozen of tier –I global semi-conductors
companies. After firming their identity
within the Indian shores, the company
is expanding its global footprints
banking on their core assets – LTE
(Lean Tail Engineering) and EYWA.
EYWA is a home-grown technology
framework that allows optimization of
human and computer resources
enabling complex designs to
predictably converge to closure.
BlackPepper is a leader in solving
complex silicon and system designs for
various market segments. The
company caters to Automotive,
Defence, Medical, IoT-based industries
and Industrial Automation, to name a
few.
Showcasing the Feats of Hard work
Under the diligent leadership of Hari,
BlackPepper stands amongst the
leading players and has defined its own
space in the industry. The awards and
recognitions conferred to Hari and the
company highlights the technical
capability and the trust earned
delivering innovative solutions to their
prestigious clients. Few of the
noticeable achievements that add
jewels in the crown are:
• First Prize in the ELCINA
defEnnovation Awards for 2018 in
the MSME category
• Hari Krishnan Puravankara –
Most influential CEO of the Year
• Named among the 10 most
promising Semiconductor
Companies - 2018
• Only company to be an ARM-ADP
in India & tenth in the world
Eclipsing Challenges and Rising to
the Occasion
Right from the inception, BlackPepper
has been a niche technology-focused
company that demanded technological
innovations, investments, and the right
mindset to flourish. Analyzing the
experience of the global companies in
terms of getting sold or merged into
large corporations, due to financial
crunch was a learning curve for
BlackPepper. Attracting investment
through equity or being dependent on
debt was never an option for the
company. However, since acquiring
capital was the basic requirement for
further expansion, fuelling the initial
growth cycle was the biggest hurdle for
the company. From building
technological platforms, hiring the
right talents, competing in the market,
a regular inflow of capital was
required, and so raising capital from
banks was a daunting task. However,
strong determination and confidence
helped Hari to overcome these
challenges and sailing in high waves
strengthened the company for the
future.
Leader’s Perspective on the Industry
In today’s world, semiconductors are
omnipresent and with technical
innovations and evolution in the future,
semiconductors would be an integral
component of every intelligent device.
As electronic devices continue to
proliferate, the semiconductor industry
is prospering at a rapid pace and the
meteoric rise in the growth of
semiconductor manufacturing
companies has created a mark in the
global market.
Futuristic Viewpoint
Hari carries a very optimistic outlook
about the future of the semiconductor
industry. Backed by the data available
from various researches, the worldwide
revenue is slated to be around
451billion USD in 2019, an increase of
7.5 percent from the previous year. The
IoT market alone is set to reach about
eleven trillion USD by 2025.
The Indian market is set to play a
major role in achieving the global
targets. India is poised to evolve as the
next global manufacturing hub;
BlackPepper looks forward to setting
new standards of excellence in
electronics and introducing a new
range of products & services, even to
the farthest corners of the globe. Hari
highlights sense, compute, secure and
network as the four pillars that are
aligned with the culture and ecosystem
of BlackPepper. Having amassed the
required resources and expertise,
BlackPepper has emerged as a matured
contributor in answering the complex
technology processes in the industry.
‘‘‘‘

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19. Management BriefCompany Name
Abbott India Ltd
abbott.co.in
One of India’s fastest-growing pharmaceutical companies,
Abbott India Limited is part of Abbott’s global pharmaceutical
business in India
Ambati Venu
Managing Director
Anlight Consulting
Services
anlightconsulting.com
Anlight Consulting Services is an IT & HR Services firm
focused on HR Technology and Analytics. It also offers vCIO
services to drive business transformation through IT
Anoop Handa
Founder
B2C Systems Limited
b2csystems.com
B2C Systems Limited provides microprocessor-based Smart
Cards solutions primarily catering to membership-based
Sports and Recreational Clubs domain along with other
hospitality industry based software
Neeraj Saxena
Managing Director
Black Pepper
Technologies
blackpeppertech.com
Black Pepper is a full-fledged silicon and system player
providing differentiated product engineering capabilities for
global semiconductor & system companies
Hari Krishnan
Puravankara
CEO & Founder
Kwality
kwality.com
Kwality is one of the fastest growing private sector dairy
companies with a new range of innovative products and enjoys
a large presence in Northern India
Kabir Basu Roy
Chief Marketing Officer
Laxai Life Sciences
Pvt Ltd
laxai.net
Laxai Life Sciences provides smart and quick solutions to
global pharmaceutical and biotechnological companies in the
area of integrated contract research
Vamsi Maddipatla
Chairman & MD
Market Insight
Consultants
marketinsightconsultants.com
Market Insight Consultants is a renowned international
marketing consultancy that helps in boosting the growth of
businesses with world-class marketing consultancy services
Sanjay Nagi
Managing Director
OMA Emirates
omaemirates.com
We are the number one service provider catering to the
payment industry in Middle East and are focused on delivering
against our promise an out performance through our global
delivery platform
Astrid Pereira
Senior Marketing
Executive
Skynet Secure Solutions
skynetsecure.com
Skynet Secure Solutions is a leading brand in the information
security providing IT security audits, Cybercrime investigation
and training in Ethical Hacking & digital forensics
Sachin Dedhia
Founder & CEO
Lyra Network India
lyra.com
Rajesh Desai
CEO
Lyra is one of the trusted partners for all digital payments
Corporate leader
TO WATCH IN 2018
Most Creative10The

20. As the industry is constantly
evolving, the corporate leaders
look forward to bring
prominent change in this favorable
environment. Many successful creative
corporate leaders have turned their
vision into reality. These leaders are
self-ambitious and are determined with
their innovative approach to excel in
the field of work. With changing times,
the leaders cannot simply follow the
footsteps of the existing picture. They
need to stand-out, have a powerful
opinion, and bring new inventions to
shine amongst all.
An avid leader envisioning to manifest
his goals at every step of the journey is
Rajesh Desai, the CEO at Lyra. He
collaborated with French professionals
– Mr. Alain Lacour and Mr. Christophe
Mariette of Lyra Network, France to
establish the company which grants
utmost service offerings and drives
with a mission to bring a revolution.
Rajesh is an adroit leader having sheer
knowledge about technical product,
and above all possessing the ability to
work with assorted folks, and
maintains a long-term client
relationship. His customer centric and
performance driven approach has
sought after responsibilities of
multitasking and rectifying issues
efficiently.
Traversing Diversified Routes
Rajesh was always propelled with an
approach which made him different
amongst all right from his academic
days. Having a BE degree followed by
Rajesh Desai
CEO
August 2018|18

21. MBA, he wanted to discover the world
beyond. Having a well-settled job
made it a tough decision for him to
move to another country. However, this
decision turned out to be a turning
point for his career.
Sharing his experience Rajesh recalls,
“It feels great when those strangers
who eventually became close friends
still call and thank me for making that
vital difference in their life. More than
eight years there and India started
calling back. It was a tough decision
when you are well settled and doing
extremely well. Returned back to home
soil, gained some much needed local
knowledge for a couple of years and
then Lyra happened! ”
Metaphoring Family Principles
“Today I want to be a better person
than yesterday.”
Rajesh believes that learning is a never
ending process and every day is a new
journey with great possibilities. He is a
go-getter, who takes risks, encounters
with challenges and hustles to rise
above his ‘comfort-zone’. Rajesh’s
family has always been his support
system. The primary reason behind his
success is the sense of virtues
inculcated by his parents. He has
successfully incorporated his family
virtues to form the culture of his
corporate life and the company’s
foundation. In the business world,
diplomacy is truly sought after, but
Rajesh’s father always taught him to
maintain integrity as it counts
everywhere including at work. His
family has been his backbone, he
recalls “My father has been my pillar
of strength and my mother has been my
source of inspiration. My wife stands
strong besides me at all times and both
my children are the ray of joy and hope
of my life.”
The Canvas of Life
Rajesh narrates his ambitious self in a
poetic manner. His far-fetched journey
of success has taught him some earnest
life-lessons. He has penned few heartfelt
linesexpressinghisjourneyoflife:
“Live with purpose and passion every
day
Be a great husband, father, provider
and leader of my family
Foster meaningful relationships with
friends and family
Be a wildly successful entrepreneur
and businessman
Be healthy, active, fit and take care of
my body
Be the most encouraging and uplifting
person I know
Always be learning, never give up, and
give my absolute best
Live with financial freedom, and be
content with that I have”
Company’s Offerings and Honors
Lyra was established in the year 2001
in Toulouse, France by Mr. Alain
Lacour. Lyra Connect and Lyra Collect
are the two major institutes of the
brand Lyra. Lyra Network is
recognized as a big wheel in the
payment processing industry for banks,
brands and maintainers, making it a
trusted partner for all types of digital
payments. Its detailed analysis of
market expectations, technical
expertise and the quality it serves to
customers has made it successful.
Lyra’s innovative payment gateway
solutions deliver an ‘all-in-one-
solution’ and provide innovative
comprehensive service offerings to
customers.
The company has successfully been
running over a decade in India. It has
gained an impetus momentum and
showed terrific growth over the years.
Leading from the front, it was a one
man army which further grew into a
team of expert professionals. It has
come a long way by operating from a
corner shared office to having multiple
offices, working with major banks and
government projects, tie-ups with
major Telco partners across the
country, and it has established a full
payment gateway. It functions in
almost all regions of India even in the
distant areas. The team of Lyra was
selected as a part of the delegation
when French President was visiting
India, which definitely showcased
Lyra’s competency and expertize in the
industry.
Arising above all Odds
Over the years, Lyra has successfully
managed to achieve goals and cross
over the obstacles which came in-
between. Within a month of inception,
Rajesh experienced a negative
feedback by a seasoned professional
who advised that the company
wouldn’t exist for more than three
CEO of the month
August 2018| 19

22. months. This was one of the moments
which actually motivated Rajesh to be
more determined in establishing Lyra
as a major player in the digital
payment industry. Embracing the best
practices and dealing various
challenges, today Lyra stands amongst
the most preferred partners for the
financial establishments. With a strong
vision and perseverance to succeed,
today Rajesh stands tall against the
initial hiccups and challenges which
make him more satisfied and
accomplished.
Guiding the Path of Aspiring
Entrepreneurs
Rajesh is a successful entrepreneur and
defines the entrepreneurship as a
thrilling ride. He comprehends failures,
threats and struggles are a part of the
journey but as one moves forward, new
opportunities await to conquer. He
shares some valuable insights of
staying positive, believing in instincts,
never forgo good advice, don’t view
challenges as hurdles and take
calculated risks.
Rajesh advice to budding entrepreneurs
is “Perseverance and intelligence are
your allies; use them to your
advantage keep working toward your
goals. Understand that you’re not the
first to struggle, and because of that
there are many resources available to
help you get through your darkest days
as an entrepreneur so you can reap the
immeasurable rewards that come with
building your own successful
business”.
CEO’s take on the Existing Picture
Rajesh shared his views on the current
times “Fintech is forming the need of
hour right now. Present scenario is a
like continuum. At one end are
upcoming SMEs providing the
solutions with Distinctive USP’s and at
the other end are the giants providing
myriad options and benefits. Therefore,
for prospects it is an open choice to
catch the best option suitable to their
needs.”
The rage of smartphone and affordable
data pricing in the country have
increased the count of digital
consumer’s rapidly. The government is
taking initiatives to increase the digital
transactions and encourages citizens to
embrace a digital payment platform
through debit and credit cards or
mobile wallets. The act of
demonetization and subsequent policy
measures has provided further
momentum to digital payments. The
key actions like expansion of digital
payments infrastructure at merchant
establishment, expansion into rural
areas, incentivizing of digital payments
at fuel pumps, toll plazas, insurance
portals and launch of Bharat QR codes
have further the approval of the
technology. With the help of all this,
India has a bright future of being the
biggest cashless economy of the world.
Keeping Pace with the Upcoming
Times
Lyra has a broad vision towards
reaching the pan India level. With the
key drivers of trust, security,
compliance with regulatory guidelines,
it has resonated growth to the epitome.
The company aims to support the
growth of its clients by allowing them
to seize new opportunities like multi-
acquirer marketplaces or international
expansion.
August 2018|20

24. Alot has been discussed and
written on corporate leaders
who make a lasting
impression in the industry by their
craftsmanship and business acumen.
For these exceptional leaders, trudging
forth with perseverance is the only way
to attain business objectives and create
new benchmarks for them.
In our constant endeavor to recognize
the most creative corporate leaders of
India, it’s our honor to introduce two
reputed business leaders who constitute
the core team of a young, vibrant
company which needs no introduction
– Jio Infocomm Limited. Kiran
Thomas – President, Reliance
Industries Limited, & Director – Jio
along with Anish Shah - President,
Information Technology at Jio
Infocomm. Right from the day it was
being thought about, both of these
gentlemen have been at the forefront in
driving the Digital Life at Jio. As one
of the newest and undoubtedly the
most exciting offering from the
business giants – Reliance Industries,
Jio Infocomm has been the ‘Kohinoor’
not only within the Indian shores but at
the global platform too. As Jio forays
into the market, the telecom industry
has not only witnessed a variation;
rather it has created a renaissance in
the entire business community.
“I am a big believer that technology
shapes mankind” – Mukesh Ambani,
Chairman & MD, RIL
This particular segment showcases the
digital journey of Jio Infocomm –
starting from the concept, inception,
nascent stages followed by the success
story so far. We bring you the excerpts
from an exclusive conversation with
the perfect duo, who share a deep
insight on building a stringent
ecosystem where business meets
technology and vice versa.
Interviewer: How would you define
your journey that started with
Reliance’s Jamnagar refinery to date
along with the journey of Jio?
Kiran Thomas: From a pure
technocrat to a seasoned professional, I
was a part of multiple startups within
the Reliance group. My association
started in 1997 wherein I was working
as an architect –managing teams,
vendors and making many technology
choices. After completing my Business
degree from Stanford University, USA,
I rejoined Reliance Infocomm that was
August 2018|22

25. 23August 2018|

26. at a very early formative stage. My business degree was a
dominant force in pushing me to understand the finer
strings of the business domain. Planning, strategy, and
designing business solutions were some of the key areas,
and I started working for. The good thing was I was able to
track the evolution of the business, right from the word Go!
Understanding the major components of the business –
strategy, planning, team building, human resource, process
design and finally operations added a lot of expertize and
strengthened my capabilities. Post the de-merger of
Reliance Infocomm, and the company ventured into the
retail segment with Reliance Retail in which I was a part of
the initial set up in forming the core team. It was a more
complicated business than Infocomm as we came up with a
multi-format strategy and were engaged in doing multi-
segments and multiple types of stores at a PAN India level.
Moving forward, we launched our telecom operations with
Jio in 2010. As we were betting on a technology (LTE –
Long Term Evolution) which was not yet proven, we took a
little longer to launch Jio. It took around 2-3 years to
mature the technology, and from that point onwards, it was
just marching ahead. We don’t think that we will have
another new business in the next five year as this is the
business of businesses. So on one side, it was the startup
lifecycle, which gave me many perspectives and learning
about grasping the nuisances of the business and because of
my technological grounding, I was more eager to explore
solutions from a technology point of view. Now it’s over 21
years!
Interviewer: Was re-joining Reliance after completing your
Business degree a planned move or it was destiny that
bought you again to the company?
Kiran Thomas: For sure, it wasn’t a pre-planned move.
After completing my MBA, I was more inclined towards
business rather than technology as I wanted to work in a
business area which was more to my liking. The chemical
and hard industry was not what I was looking for, or else I
would have opted to work with software companies,
startups or even joining a company at the Silicon Valley,
which would have been a natural choice. Also, I was
determined to come-back as I knew India was the ‘next-
growth’ engine, mainly because of the liberalization. So if
Reliance hadn’t happened, I would have probably stayed
back in the US.
Interviewer: You are incredibly fond of Basketball and
Technology. How do you relate these two and what keeps
this passion ignited?
“Sports create a youthful outlook”
Kiran Thomas: Basketball and technology are two
different facets and ‘team aspect’ is the only common virtue
which connects the two. Basketball taught me the
importance of team, as every member is strong in some or
the other aspect. Second is discipline – as patience is the
key to success. Continuous learning is the third element
which I learned in Basketball. Similarly, technology is quite
similar as it continues to evolve and we continue to learn
new concepts. So yes, both of them play an important role.
Your core belief and manifestation are two key things. I
believe that adaptability and getting adjusted is quite
important and it’s important to marry the strengths which
you have. It’s a continuous process of ‘unlearn’ to ‘relearn’.
Interviewer: Kindly talk to us about your journey and
overall experience of these 17 years at Reliance.
Anish Shah: I joined Reliance Infocomm in 2001, and my
journey coincides and is quite similar to the journey of
Kiran Thomas
Director
August 2018|24

27. Kiran Thomas. While I commenced my journey in
technology, he started exploring the business side. Since I
came from an enterprise technology background having
worked with renowned companies like GE and Godrej, I
had a strong understanding of various enterprise processes
along with the technology behind it. As I joined in the build
phase, I focused on certain things that were critical for
launch and also crucial to sustaining in the future. Slowly
and steadily, I was a part of the campaign in building the
key infrastructural services. Having a prior exposure of
‘organized retailing’ helped me immensely to contribute to
the retail business. So I was managing the architecture and
technology segment, while Kiran was overseeing the
business side. Right from the 1st day, we had an absolute
clear perception that we should not think of technology as
an afterthought. One of the unique things about Reliance is
whatever we do, we do it at scale, and therefore everything
has to be unique and different. So, we both started working
together in building up Jio software organization. We
specifically looked into the software organization part
building the technology and business model cohesively.
Integrating every IT function was our primary objective,
and this design led to the foundation of our infrastructure
which we named as ‘Integrated System Organization.’
Implementing the big-data architecture, we assimilated
every component and created a ‘new-age architecture,
which was smooth, stringent and gave a rock-solid
performance.
Interviewer: Over the years, what has helped you the most
to evolve as a successful business leader?
“Strategy cannot be thought in isolation”
Anish Shah: After joining Reliance, I realized that my
knowledge of technology was not enough to cross the
horizon; as you have to know everything holistically. To be
a successful leader, you have to understand everything in
totality. Before joining Reliance, I never thought of the
various aspects, components, and the underline architecture
while designing the strategy for the business.
Interviewer: Connectivity, data, and intelligence are the
foundations of the 4th industrial revolution. How is the
telecom industry embracing digitalization in India?
Kiran Thomas: Telecomm is only one of the aspects of
what we do. So when we are trying to create a digital
transformation with a compelling new experience, we plan
to answer four areas- connectivity, smart devices, relevant
content, and lastly the concerns or doubts related to a fairly
new concept. Here, connectivity plays a pivotal role as it’s a
pre-requisite to integrate other components like IoT, cloud,
people, or even edge computing to name a few.
Processing the data is a core requirement for the industrial
revolution to be successful. The human interface should not
be a hindrance while the data is communicated using
technologies like Artificial Intelligence, Machine Learning,
and others. In the 4th revolution, as machines would be
interacting with other machines, the level of intelligence
has to be seamless so that machine communication takes
place uninterrupted and also the human can add value to
that communication. In the Indian perspective, we realized
that along with connectivity, we need to create the
capability which can enhance the creation of new things. So
with Jio, we are determined to create the foundation of
connectivity and develop an intelligent network which can
be an add-on for the new services.
Interviewer: Going from zero to over 200 million
subscribers in less than two years is an incredible and
Anish Shah
President- IT
25August 2018|

28. remarkable achievement. What was your key strategy to
achieve such success?
Anish Shah: 5th September 2016 was the D-day when Jio
opened its gate for the consumers. In today’s market, there
are very few organizations that are good at executing at
scale. Right execution, strategy, and approach are the
critical components which need to be coupled along with a
right vision. We aimed to impact the way in which the
internet was consumed in India within the fastest possible
time. Our Chairman – Mukesh Ambani drove this process
as he had a clear vision of how he wanted to execute the
entire process. Consumption and the delivery system were
the parameters which had to be executed uniquely. A clear
mandate was given to every team, and very unconstrained
liberty was assigned to do their respective job, without
worrying on the business side. At every level, the work was
progressing in an open manner which was not dependent on
each other. We had a target to build a software capability,
architecture, solution which will acquire a million
customers each day! Across the globe, none of the Telco’s
had ever designed a solution that can onboard one-million
customers every day in a seamless way to its network. The
foundation of this unified interface was the ‘Aadhar
technology,’ as our acquisition speed increased about
hundred times compared to the manual process. The parallel
execution by every team in a continuous manner with a
scale of operations which was very clearly articulated and
defined led to the launch of Jio Infocomm in such a grand
scale.
Interviewer: How digital technology does play a key role
in a business to be successful
particularly in the e-commerce sector in India?
Anish Shah: In today’s market, every organization and
established players are trying to put their focus and invest in
acquiring customers. I believe that in the e-commerce
industry, technology plays a very prominent and important
role but not a full role. In the e-commerce market, dealing
with people is the most important objective; technology
alone cannot make you the winner. In our country, it is
more challenging regarding the environment, regulations,
diversities, and for various other reasons.
Kiran Thomas: Customer, range, convenience, and
experience are the four elements of every retail business.
Usually, every business picks up one model and develops
the business. Technology has enabled us to pick up all these
models and work according to it. Although, Technology
hasn't given answers to some areas, but yes technology
continues to evolve every day. ‘Service’ is the 5th element
which is unique to the Indian market. Co-opting the local
business entrepreneur can be a very powerful partner to do
things or to augment the digital experience with a service
aspect which traditionally has been not the focus of many e-
commerce providers in the country. Since commerce is a
multi-sided model, we have to work in every facet of it and
technology pushes you to select the best commodity.
Technology cannot bring the service aspect, and that's one
area which needs to be worked upon, so to taste success in
the e-commerce sector, the 5th element needs to be in place.
Interviewer: Jio Money – an offering from Reliance
Payment Solutions Limited is growing in stature. How do
you look at it?
Kiran Thomas: For us, Jio Money is a component of our
commerce structure. Our commerce strategy is quite
ambitious within which payment is a component and is not
a standalone opportunity. Our vision is to be digital as well
as physical. We aim to smoothen the process wherein the
transaction between the customer and seller is instant, safe
and without any deductions at either end. Offering a
seamless digital experience wherein every party – customer,
seller, and the bank are all ready to embrace the
transformation from being physical to digital, is our
ultimate objective. COD has to be transformed into DOD.
Although we have structured Jio money is a different entity,
we see it as a much larger offering to the customer, within
with payment has a dominant role to play.
Interviewer: How is the young generation – Akash and
Isha Ambani incorporating the culture and work ethics of
Reliance?
Kiran Thomas: I am reminded of my days; The DNA of
reliance is very distinct and certain. Self-belief, purpose,
managing the people are some of the core ethics that come
naturally to them, and secondly, they have been placed on a
very fast-paced learning-process. There intellectual
understanding is taking them to the next level, and they
have been challenged every day at work, and as a result,
they become stronger every day.
August 2018|26

30. AnoopHanda
Business-Centric Technology
Leader Leveraging Technology
and Human Capital Resources
to Create Business Value
Every day it seems that the technology is pushing the
boundaries of what consulting services can deliver
to its customers. HR technologies and Analytics are
shaping the future of an organization. Newer tech concepts
like AI, Machine Learning, and Chatbots are creating next-
generation HR systems for the future workforce.
Creative leadership is the ability to create innovative
solutions especially in face of structurally complex or
changing environment. It is the philosophy which
embraces a change while seeking opportunity everywhere.
The best creativity comes from a desire to contribute to the
lives of others. Anoop Handa is one such entrepreneur who
founded the Anlight Consulting Services (Anlight) to
create immense business value by leveraging technology
and human capital resources.
Boasting years of Corporate Experience
Anoop has completed his engineering from Delhi College
of Engineering which is one of the premier colleges of
engineering. After completing his engineering, he joined
TCS and got global exposure in IT Consulting. Anoop has
over two decades of extensive, multi-disciplinary global
experience in Technology and Business Leadership coupled
with deep knowledge of Finance and HR services industry.
Anoop has given his fruitful contribution to numerous
reputed multinational companies in strategic leadership
roles. This work experience has helped him to develop
leadership, people management, and entrepreneurship skills
to work in a challenging environment. He has also given his
contribution to large Entities in India as the Country CIO.
Prior to that he has set up and managed global delivery
centers (off-shoring) for large, global companies in the
BFSI domain.
Preliminary Struggles and Values
Anoop has worked with some of the great mentors,
excellent bosses and wonderful colleagues during his
professional journey. Urge for continuous learning
opportunities, flexibility to take up new roles across various
geographies did bring several challenges in his life. With
effective people management, networking skills, ability to
adapt, taking ownership and accountability towards goals
and deliverables, he overcame all challenges. The
philosophy of ‘Aspire-Commit-Deliver’ has always helped
him to grow into a better person.
Corporate leader
TO WATCH IN 2018
Most Creative10The
Anoop Handa
Founder
August 2018|28

31. Talking about his beliefs and values Anoop Said, “I
strongly believe that Passion, Positive Attitude, and
Determination to Excel keeps pushing me to do a lot more
and has always been a great motivation to push my
boundaries. Thoughts create destiny and hence motto in life
has always been to Think Big, Believe in Yourself and Make
It Happen!”
Driving Business Excellence through Consulting
Anlight Consulting Services (Anlight) is a customer-centric
and delivery oriented consulting company that partners with
its customers to create immense business value by
leveraging technology and human capital resources. The
company’s services portfolio comprises strategic IT
consulting / vCIO (pay per use virtual CIO model), IT
services and mid-senior IT Recruitment Services.
The virtual CIO engagement delivers the required
technology leadership to their customers against the service
fees in ‘pay as you use’ service delivery model. This is a
cost-effective way of achieving CIO competencies to meet
business goals. vCIO services is delivering the benefits of
top-tier professional expertise with genuine commercial
experience, time-tested best practices, domain knowledge
and access to the best IT vendors without having the need to
have a full-time CIO. Anlight’s CloudHub delivers a
portfolio of cloud-based business solutions and applications
to overcome complex business challenges through its
multiple strategic alliances. Anlight Consulting has a
strategic partnership with Ramco focused on their HCM
solutions and US-based ThoughtAnalytik LLC to provide
Analytics on cloud.
The philosophy of Anlight is to ‘Spread Expertise, Light up
Excellence’ and help customers and partners to achieve
‘Business Enlightenment from Expertise’.
Leaving Mark on the Business World
Anoop shares a vision about his company and says, “Our
vision is to be the preferred choice of our customers and
partners globally and be valued for driving excellence and
high performance through most optimal Technology and
Human Capital”.
Under the leadership of Anoop, the company is
acknowledged for its remarkable journey and has been the
recipient of several awards and external recognition. The
company has always been appreciated by its customers for
superior customer engagement, responsiveness, flexibility,
and deliverables.
With its successful track record of several medium to large
scale human capital management (HCM) implementations,
Anlight is well-placed to effectively manage the complexity
of large HCM implementations and guide its customers in
meeting the objectives of their strategic HCM initiative.
The company is growing consistently with increasing
number of customers. Anlight has expanded their services
across the globe. It is providing services to customers
across Middle-East, South-East Asia and beyond.
Anoop believes that Anlight’s employees are the key assets
of the organization. He further added, “Our employees are
our brand ambassadors. We call each of our employees an
ACE (Anlight Consulting Employee). And strongly believe
that each one of our staff is an ACE and brings immense
value to the organization”
Advice to Budding Entrepreneurs
Anoop believes that the entrepreneurial journey is full of
challenges and needs an entirely different mindset than
being in a job. Entrepreneurs, apart from having a
determination and clarity on their goals, also need to focus
to attract, develop and retain its team, customers and
partners.
Anoop shares pieces of advice to budding entrepreneurs,
“Entrepreneurs need to demonstrate both strategic as well
as execution skills. Think before you leap to become an
entrepreneur. Entrepreneurs are required to play multiple
hats of a visionary, mentor, leader, salesperson, compliance
and manager”
Passion, positive
attitude, and
determination to excel
has always been a great
motivation to
push my boundaries
‘‘ ‘‘
and manager”
29August 2018|

32. o get appreciated as the best, one got to be the best. A leadership is not just a designation but a virtue of
Tdriving an enterprise to its uppermost heights. Irrespective of the complications occurred; a leader must
acquire the capability to get over the after effects and provide a proper solution in order to agile the
growth. An enterprise works as a cumulative force, and every force does require a direction.
History has provided a list of terrific leaders, each with different motives and qualities but they all had one
similarity; they weren’t afraid of facing the failures. Failure may arrive at every corner on the commute to
success, but a true leader is always prepared and knows how to switch the ball in his/her court. Overcoming such
circumstances and converting them for the favor of the enterprises—is an art. Moreover, an individual must
polish their abilities in order to be a great leader. To be the best leader, one has to maintain the balance between
motive, performance, and positive behavior for the benefits of an enterprise. And also, needs to focus on the
abilities such as having a clarified vision, making better decisions, co-operation among other departments and
most important analyzing the situations.
August 2018|30

33. Certain Key Ingredients to Follow Up
It all matters with the Vision
A vision of enterprises determines where it’s heading, irrespective to how much efforts it requires. A leader should
possess a vision which will not only be beneficial in every perspective of the company but also, it should motivate
the employees to walk on desired path. Meanwhile not to get confused between a leader and a manager —a
manager manages the team in order to deal with current situations, whereas a leader deals with both the current as
well as upcoming issues. The quality of the vision makes a leader capable enough to work more efficiently. With a
good vision, a leader can shape the business structure for the betterment of the enterprises.
Making better decisions when needed
A great leader acquires an ability to deal with varied circumstances and provide proper guidance when necessary.
31August 2018|

34. Facing the situation is more likely to be different than, solving one. If a problem arises, the first step
taken by the leader to sabotage the situation from causing more damage should be effective enough. No
decision can be taken without analyzing the facts; a good leader considers all the odds and provides a
solution for the cause whereas, the best leader not only justifies the present situation but also does the
future planning.
Co-operation is indeed necessary
A single stick can be broken easily, but together they do withstand the impact. A good leader must be
capable enough to lead an entity without being criticized by own mates. An appreciation is always a
key factor—appreciating teammates will boost up the motivation in order to process at their best.
Setting up a benchmark will make the team work harder to anyhow achieve it. As a team, it gets easier
to follow up on the blueprint to achieve success. Thus, a leader must be aware of such parameters and
should come up with new innovative ways.
Analyzing every bit
To become a great leader, there are no certain courses to take. It’s a behavioral trait which a person
possesses. But, that’s not enough; a leader has to be sharp in order to analyze every aspect of the
problem. A leader must be aware of various aspects which directly or indirectly benefits the enterprise
revenue structure. An aspect like strategic planning should be one of the fortes of a leader, as it will be
an in-hand help for getting a clarified view of the current situation on an enterprise.
Self-Growth is also essential
A great leader in partially subjected to the external factors, as it’s very necessary to not get easily
influenced to them. This analyzing ability does help a leader to improve self as well as the team for
preparing a proper growth structure for the company. Whenever a growth is considered, individual, as
well as enterprise, falls into place. Hence, it benefits in both ways simultaneously.
Overall, a leader not only provides but also gets an opportunity to learn loads of things which will
benefit one in the future. These above factors will make an individual indeed a great leader and also, a
better person. Being a visionary, a good decision maker and also having a good link with other
colleagues will surely make anyone a polished spearhead for the company. Eventually, every enterprise
will come-up with great leaders, so that the race of becoming the best enterprise will never end.
August 2018|32

36. Clouuu
loudnine – A Shining Star in India’s Healthcare Mosaic Redefining Infant & Maternal Care
CExperience Cloudnine is a chain of multi-specialty hospital dedicated to maternal and new-born in
India. Having a PAN-India presence, it is committed to reach every woman and child in the
country. Cloudnine offers world-class medical expertise, has over over 20 ‘state-of-the-art facilities’ centres
located at metropolitan and tier II cities accross, a space filled with love and laughter and staff dedicated to
the holistic well-being of you and your baby.
In a conversation with Insight Success, Dr Kishore Kumar gives a detailed insight about his life,
professional journey along with emphasizing about Cloudnine and its distinctive features and
accomplishments.
Kindly brief us about yourself, your initial journey since the beginning of your career?
Dr. R. Kishore Kumar founded Cloudnine in 2007 to realize his vision of high quality maternal and
newborn healthcare in India. He hardly saw any deaths during his 16 years’ tenure in the western world &
also saw what the “intact” survival of a premature baby is – meant a lot to the parents. He pioneered this
concept in India with Cloudnine – and as the Founding Chairman, has been instrumental in securing the
pinnacle attained by Cloudnine today. He is an internationally acclaimed neonatologist having worked in
four continents – covering India (Asia), UK, North America and Australia. He completed his MBBS; DCH
and an MD from India - with a gold medal from Mysore University; then DCH; MRCP (Paed) & FRCPCH
from UK as well as MRCPI (Paed) and FRCPI from Ireland; Fellowship in Advanced Neonatal Intensive
Care (FNIC) from Monash University, Melbourne and an FRACP from Sydney, Australia. At the time of
his qualification, he was one of the youngest and highest qualified neonatologists in the world. He was
felicitated with the Fellowship of National Neonatology Forum (FNNF) of India last year for his
achievements in Neonatology. Among his many awards and accreditations is the honour of being felicitated
by former US President Bill Clinton.
What drives you every day to work? Or what is your motivation which pushes you to enhance your
performance?
I wanted to become a Neonatologist soon after I graduated, which took me to the UK in 1989 as there was
no official training in Neonatology at that time in India – which helped me ‘re-train’ in the UK –
August 2018|34

37. ednninne
Dr. Kishore Kumar
Founder Chairman
35August 2018|

38. subsequently to various parts of the
world. But it’s my passion to see the
smiling babies and parents – which
brought me back to India and establish
Cloudnine, where we believe that
Pregnancy is wellness & NOT an
illness and a baby is life’s greatest gift.
This gift deserves to be nurtured for
the entire duration of pregnancy and
beyond.
How does your family contribute to
your success? Talk about your family
values, the culture which has
strongly impacted your professional
journey?
I work long hours, but balance my life
and work effectively – thanks to my
family for their understanding. I relax
with them; travel together at least twice
a year – that way we come closer
including our Indian heritage &
culture. My wife, Vidya – contributes
to the success of Cloudnine – has been
instrumental in having established
various programmes including Prenatal
Workshop, an award-winning
Management of Baby Affairs (MBA)
programme, Pre & Postnatal Fitness &
Nutrition Sessions, Lactation
Counselling and Baby Shower. My
family values are driven by my parents
and my in-laws who have been
instrumental in shaping both me and
my wife with what we are today. We
value the Indian culture, though we
have lived nearly half of our lives
abroad, which is responsible for the
success of Cloudnine.
Please mention the challenges, issues
you have faced in your professional
journey and your efforts or solutions
you have identified to overcome the
challenges.
Challenges abound in every field, but
challenges in healthcare in India are
unique; right from consumers, who
have come to expect better value for
their money, non-medical labor pool
available and retention often proving
arduous. Also, the licensing challenges
posed across geographies adds to it.
India, before Cloudnine, didn’t have a
specialised mother and baby hospital
or institution, so the concept itself was
foreign - hence, it took time for the
public to accept us, starting from our
specialists who among others, were
resistant to fathers being present in the
delivery room (not to mention the
fathers themselves). Our specialists
were used to traversing multiple
hospitals in a single day - convincing
them to leave all their practices in
favour of an exclusive association with
Cloudnine was difficult. Our nurses are
the best in the country, but training
them to be that way was a challenge at
first. Nurses needed training to operate
our state-of-the-art equipment, and
then the retention of trained staff.
Customers were a different challenge
altogether - they were not used to
pregnancy being treated as wellness;
we struggled to get them to attend
prenatal workshops - then changing
their mindsets with respect to post-
delivery mobility was a project in
itself. Most new mothers expected to
be relegated to bed rest for days,
encouraging them to be mobile within
hours would cause an amusingly large
uproar with the extended family.
Kindly talk about the experience of
working in MNC’s and other
companies has transformed your
perspective towards business?
Cloudnine’s healthcare services spans
entire journey of a woman right from
menarche to menopause and children
right from birth till teenage years.
Notably we have many multi-national
companies associated with us because
of the quality care we provide
including Wipro-GE, IBM, Dell,
Oracle, L&T, ITC, Infosys, among
many others.
We also have an exceptional
relationship with GE – they have been
helping us to evaluate our customer
service among many other things,
including leadership training for our
employees.
Kindly describe in detail about your
company and its unique services and
products.
Cloudnine has been a shining star in
India’s healthcare mosaic, since its
inception. Its exceptional services suite
separates it as a premium healthcare
facility that pivots on superlative
technology, exemplary medical
expertise and tailor-made treatment
plans.
August 2018|36

39. Maternity
Cloudnine is India’s leading chain of
woman and child hospitals, offers
childbirth practices; scientific insights,
fitness & nutrition tips to empower
new-age parents to feel confident, self-
sufficient and to promote natural births.
Gynaecology
Cloudnine provides comprehensive
gynaecology care & counselling,
adolescence clinics, menopause
support, minimal laparoscopic surgical
care and solutions for Abnormal
Uterine bleeding, PCOD, Fibroids,
Ovarian Cysts, Endometriosis, among
others.
Neonatal Intensive Care
The Level III NICU at Cloudnine
welcomes babies as premature as 24
gestational weeks, offering the highest-
order preterm ecosystem in India
today. It has world-class infrastructure
to take care of sick babies.
Fertility
Cloudnine’s approach to fertility is
especially noteworthy – Indian women
are much younger than our
counterparts in the western world and
Indian doctors are one of the best – the
combination with improved technology
offers one of the highest success rates
in India. Cloudnine offers fertility
technologies including IVF, IUI, ICSI,
PGS, Laser-assisted Hatching, Time-
lapse Monitoring, among others.
Brief us about the industry scenario
from your perspective.
India, before Cloudnine, didn’t have a
specialised mother and baby hospital,
so the concept itself was foreign. Lots
of people discouraged us from starting
a dedicated mother and baby hospital,
but after 12 years – we seem to have
multiple brands coming up with
ventures like ours – which in itself is a
testimony to our success and also
explains the industry scenario from our
perspective. This has not only boosted
our confidence, it has even given more
passion for us to grow.
What would you advise to the budding
entrepreneurs?
Budding entrepreneurs – need to work
hard. Success doesn’t come easily. If
you have TGIF attitude, one will not
succeed. “Work is Worship” and you
should enjoy what you are doing –
follow your heart and making money
should not be the goal for being an
entrepreneur and follow your passion –
and you will succeed.
State us your major achievements
and your company’s achievements
under your leadership
The major achievement under my
leadership is establishing Cloudnine
from scratch and running it for the first
6 years – as CEO, Managing Director,
Chairman, Junior doctor, Senior
Neonatologist and being a nice
colleague to many of our Obstetricians.
The success achieved during the first 6
years started yielding so many awards
– we can only name a few here (see the
enclosed photos) – and subsequently as
the company grew we established lot
of verticals including hiring a
professional CEO, Mr. Akash Malik -
about 5 years ago – to have a transition
to being a bigger company – which is a
major step and we are proud of that
having found the right person to lead
our company to the future.
With over 55,000 births across 19
facilities in 6 cities and a 500+ bed
strength supported by 3000+ strong
workforce, Cloudnine’s care extends
beyond maternity services and includes
high-risk pregnancy care, gynaecology,
paediatrics, neonatal care, fertility, and
foetal medicine. Also we boast of our
clinical excellence – having attained
Zero percent maternal mortality despite
having delivered over 55,000 babies
till now and the highest survival rates
for premature babies of 99.37% - that
too in India – is a testament to our
success.
State your passions, aims, and goals.
My passions are clinical excellence,
teaching to make the care and future
doctors – better trained, traveling,
exploring and seeing smiling faces!
My goals are simple – I want to see
India achieve the MDG (Millennium
Development Goals) sooner rather than
later. Millenium Developmental Goals
were framed long back – but we seem
to be still struggling to achieve this.
Until we do, we are not going to be a
developed world.
How are you foreseeing the future in
terms of expansion of your business,
the advent of new
technologies and increasing players
in the market?
We intend to do better partnerships,
innovation and clinical excellence
through better systems, quality, and
education. We plan to use technology
to the maximum and to this effect we
are already creating apps, programmes
to make the customer satisfaction
ultimate – an we even planning to
provide distant monitoring of pregnant
women from home using technology.
We plan to provide neonatal care in
remote areas using Tele-NICU. We are
also looking at opportunities to provide
international standards of care to the
public through a public-private
partnership model. We believe that we
have a lot to offer our public hospital
system where caregiving can be better.
37August 2018|

40. August 2018|38

41. here are some preconditions that exist, since a really
Tlong time, which serve as attributes to make a
successful leader. This includes one to have the
capability to innovate, to execute all the right strategies to good
effect as well as come across as a role model for the people
they are surrounded by. However, given the times that we exist
in, we have to make sure that we keep up with the changes that
the world is met with from time to time.
Although, the countries seem to be slowly improving after the
financial crisis that they were struck by back in the year 2008 –
economists are still of the view that the economic environment
that we function in is far from being stable. A similar crisis to
that seen in the year 2008 is being anticipated because of
increasing trade tensions between the US and other nations.
This does have an impact on the functioning of companies as
well as their leaders.
Thus, there are certain traits which are going to meet the
dynamics of the times that we are a part of:
• Develop with the evolving times: What is
required of the leaders of today is that they
work in accordance with the upcoming
opportunities and grab the chance of getting
ahold of information from all sources that are
available, thus, finding a new angle to tackle the
problems and reap benefits as they come their
way. Putting in crisper terms, it’s about time that
we begin to fight the feeling of being satisfied
with the current state. Thus, the demanding task
that leaders have to exercise is to keep evolving
in the times that they exist to flee from being
eliminated.
• Retaining the talent in the workforce: Time
and time again, a myriad number of firms try to
make it big and try to fetch the best pool of
team members to increase the productivity
manifold. This serves as a hint to the leader that
there must be a measure that they devise in
order to retain the required talent form being
pitched away by the many firms that are on the
hunt. It implies that a leader must comprehend
the fact that they should not exercise too much
or too little control over their team and rather
provide the latter with a concrete framework.
This will allow the team with various
permutations and combinations of autonomy
while they function in the apt framework
provided. This means learning and growth go
hand in hand with the supervision of a leader
and the required workforce is retained.
• Holding an accountable position: According
to Joel Barker, a futurist, a leader is a person
who the people opt to follow in order to head
“someplace” where they would not go by
themselves. A leader is not going to ask for
someone to follow them instead they will entice
the people to follow the former in their own
ways. The “someplace” as we infer is
somewhere in the future. The people tread on
this path to a happier or substandard life as
Challenges to the
Business
leadersOFTHE
st
21CENTURY
39August 2018|

42. guided by the leader's vision. This means that great amounts of
accountability are indispensable while speaking of a leader and
they must not refrain from this responsibility.
• Bringing about transparency while sticking to the ethics of
the organization: Aforementioned 2008 financial crisis have
harbored suspicions amongst the workers, thus, this situation
demands of the leaders to bring transparency as well as
inclusivity in the communication channels that exist within an
organization. Alongside moulding the workforce as per the
needs of tomorrow, a leader must align the former's skillset in
tandem with the objectives that their organization stands in
support of. Thus, the sort of leadership one exercises must
capture the essence of the organization that they operate
for. This is a clear implication that the leaders are required to
maintain a subtle balance between company growth as well as
effective responsiveness towards the people of the company.
• Knowledge over power: Sir Peter Drucker was of the view
that the upcoming industries are going to differ from the
traditional ones as the newer industries are in search of workers
who have knowledge not only with respect to a particular realm
but also in those areas which are going to benefit the firm in
multitudinous ways. Education is available to few, but
knowledge is free if you manage to hit home the point and are
up-to-date. Thus, a leader must be knowledgeable, but it’s
about how you grasp the knowledge and, also, about how you
implement it, effectively.
The challenges being foreseen in the future world are becoming
harder by the minute, and it is required of the people to polish
themselves with the passing minute to reach the last rung of
success. From developing next-generation leaders to managing
uncertainty, a lot of responsibility is at the disposal of a leader and
how they manage it with the economic and business environment
st
that exists in the 21 century will decide whether they have
managed to become successful.
“Have an open mind because it is not going to fall out”, rather it is
going to help you manage the various ups and down in the
upcoming century.
URL: www.racknet.in
August 2018|40

44. Neeraj Saxena
An Enthusiastic Entrepreneur
with a Zeal for Innovation
Numerous people have numerous ideas, but only those
with the desire to achieve what they want can create
magic by turning their dreams into reality.
Perseverance is also the key ingredient in the recipe of
success.As the Chairman and CEO of Dell, Michael Dell also
said, “Ideas are commodity. Execution of them is not”. One
such strong willed and persistent entrepreneur, who not only
dreamt of a castle, but rather built an enterprise, is Neeraj
Saxena, the Managing Director of B2C Systems Limited.
He envisions every new day as a new opportunity for greater
entrepreneurial creativity. With an experience of over 25
years in advertising, marketing, and information technology,
NeerajistakingB2CSystemstonewerheights.
“The pursuit of excellence motivates me to ‘push the
envelope’ and ‘shift the goalpost’ further away for a bigger
marketing-play. To be honest, greatest motivation for me is to
‘Make it Large’ one day. And I'm still striving hard for it and
seek newer challenges in life to fuel my passion for excellence
ineverythingIdo,”assertsNeeraj.
Journey from Nothing to Everything
He started his journey as an entrepreneur at the young age of
20. With a desire to make it big on his own and inspired by his
fascination for creativity, he set up an advertising agency in
Delhi. After the initial hiccups, with sheer persistence and
hard work of Neeraj the company acquired a roster of clients,
boosting his self-belief. Neeraj also had a passion to
creatively curate technology-based products and services. To
nurture this passion, he did his masters in Information
Technology and Management with specialization in e-
commerce. This helped him when he set up B2C Systems in
the Millennium year 2000. Dedicating his success to his
family, he says, “Of course my family’s moral support during
my failures & tough time is the real back-bone of whatever
littlesuccessIhaveachievedtilldate”.
Walking B2C Systems towards its Success
With a belief that he has something new and unique to offer in
this technology-driven world, Neeraj nurtured B2C Systems
since its inception and never looked back. Inspired by the idea
of Smart Cards defining the modern day life, he chose to place
apremiumonbest-in-classstandardsandprocessesanda
Corporate leader
TO WATCH IN 2018
Most Creative10The
Neeraj Saxena
Managing Director
August 2018|42

45. smart, savvy professional team to deliver customer-delight.
Believingthattheprocessofmarketingbeginsevenbeforethe
product is born; Neeraj continues to successfully lead B2C
Systems towards its success. He continually strives to identify
a gap in the existing line of product offerings to the customers
andisanideologueofinnovation.
About the Company
An ISO 9001:2015 & ISO 27001:2013 certified company;
B2C Systems Limited is among the pioneers that provide
microprocessor-based Smart Cards solutions to a large
number of clients catering to membership-based Sports and
Recreational Clubs domain. Being a tech-driven
organization, B2C Systems develops IT solutions that shape
the corporate intranets and extranets, streamlining
communication structures for their businesses. Presently, it is
focused on B2C_Digital Club: An ERP Software having
various functional modules fully integrated with
microprocessorbasedMembershipSmartCards.
With a mission to provide solution-oriented IT and related
value-added services to its clients, it has served many
prestigious customers. This includes Delhi Gymkhana Club
Ltd, Defence Services Officers’ Institute (DSOI), Civil
Services Officers’ Institute (CSOI), Indian Naval Services
(INS) India, PHD Chambers of Commerce, Airports
Authority of India (AAI), and many more. B2C Systems
thrives to explore new tech-concepts that are easy to access
andcustomer-friendly.
A Word on Major Challenges in the Industry
“Life is full of challenges and I take it by stride,” says Neeraj.
According to Neeraj, one of the major challenges in the
industry today is the apathy among the qualified young people
to join start-ups, primarily due to the overseas opportunities.
Acknowledging the same, he says,“I reckon that the high
employee attrition rate is still not recognized as a debilitating
factor by the IT industry. The young today are easily lured by
the prospect of overseas placement with startups without a
care for long term career goals because of a sudden rise in
remuneration,evenifitmayonlymeanashorttermgain atthe
costofalongtermcareertrajectory.”
Another big problem, he believes, is to find ‘Good Talent’ and
‘Staff Retention’, which are the cornerstones for the overall
development of any organization.Also now-a-days in order to
make quick-bucks young generation go to the extent of
Intellectual Property / Software Source Code theft without
understanding and paying any heed to the strict Cyber,
Trademark and Copyrights Acts & Laws. And as a result end
upreachingnowhere.
Also another major issue faced by the industrial leaders in
India is that the clients still treat the IT companies, providing
intellectual properties, just as another vendors providing off-
the-shelf goods and not associates as an integral part of the
their system. Along with this, the distressing issue of delayed
payments by the Clients, mostly intentionally on account of
procedural delays, hampers the revenue-cycle and
subsequently the smooth flow of business, especially for start-
ups and SMEs. “It also needlessly causes a trust-deficit in an
environment which requires the primary focus to be placed
only on human energies deployed for world class tech
productsandservices,”assertsNeeraj.
Optimistic about the Bright Future
“I feel the future is bright and there is a growing demand for
Smart Cards,” says Neeraj, about his future expansion plans.
With new players entering the market, he is excited about
competition, “Honestly, competition is always welcome since
it helps to improve as well as deliver goods more effectively”.
For the company, he says that the plan is to expand it Pan India
as well as to enter into other domains like armed forces and
elite fashion for corporate women. Further, he would be
participating in relevant key conferences and exhibitions,
globally,toincreasethecompany’svisibilityandnetwork.
Perfection is an
Art of making best
efforts within the
constraints of space,
time & resources
‘‘ ‘‘
43August 2018|

46. pecializing in automating business processes embracing technical solutions, Target
SIntegration is a market leader in delivering web-based business management
applications. Based in India and Ireland, the company has successfully delivered
projects related to large CRM and ERP implementations, software development, cloud
migration, and software sales management.
“You don’t learn to walk by following rules. You learn by doing, and by falling over.”
Inspired by the quote penned by Richard Branson, Rohit Thakral is the Founder & CEO
of Target Integration. Over the years, he has amassed huge expertize in the areas of
manufacturing, retail, distribution, event management, and Software management. He
founded Target Integration in 2008 with a vision to evolve as an honest and independent
CRM & ERP player in the industry. Though started small with his astute business mind, he
successfully took his firm to new heights, as today; the team is a combination of over 50
professionals spread in over 4 countries with development centres in 3 of them. In a
conversation with Rohit, he emphasizes about the core motive of Target Integration, current
trends, key attributes of a successful leader and summing up the interaction by sharing
advice for the budding entrepreneurs.
August 2018|44

47. 45August 2018|

48. Below are the excerpts from the interview:
1. Kindly elaborate your roles and responsibilities as
a leader of Target Integration?
As a leader, I ensure a few things such as client
satisfaction, which is certainly utmost, and then I
personally look into employee management and training,
to ensure that each member of the workforce contributes
to the company’s goals and gives best performance.
2. What are the services/products offered by Target
Integration?
Well, at Target Integration we are an ERP and CRM
Solution providing firm that empowers business owners
and managers by providing business management
solutions customized to their needs and offer constant
support all way through.
We offer wide-ranging solutions in the arena of CRM
and ERP, with products varying from Microsoft Suite to
Zoho Suite and others.
3. How do you incorporate with the day-to-day
challenges and company goals?
Now the challenges are part and parcel of every
business, and is no different. We haveTarget Integration
our bit of struggle however, what sails us through is the
positive mind-set, efficient workforce and well-tested
solutions. Each day we strive to do better and serve our
clients in best possible manner and this approach is what
takes us near to company goals.
4. What is the inspirational element driving you
ahead?
It lies in the way we approach our clients. We always
approach every client’s business as if it is our own and
we believe in being much more than an advisor. Even
our clients have highly appreciated this approach and we
feel it is the key to build deeper and enjoyable
relationships.
5. How will you differentiate Target Integration from
the leading competitors in the market?
There are a number of firms serving in this arena,
August 2018|46

49. however what sets us apart is our deep understanding of the value of client satisfaction. After all
customer is the key and we never forget this fact. Hence, all right measures are taken to ensure
customer satisfaction at each level. And then not to forget the significance of being up-to-date
with market research. There are new trends every now and then and we make it a point to stay
updated about them and incorporate these trends and technologies in our work proceedings so to
deliver more satisfying results.
6. What are the parameters a company needs to follow to be a successful one?
Well, a lot of factors go into making a business succeed. To start with, we need a right idea that
needs to be transformed with right knowledge and great workforce. However, the major
elements that immensely contribute and ensure success are:
• Establishment of a value proposition
• Recognize your Ideal Customer
• Define your key indicators
• Verify your revenue streams
• Look to your competition
• Focus on strengths
• Invest in talent
7. List the things that make a leader a successful leader.
As clichéd it may sound, but passion and commitment tend to be the key, and then you need to
have a Positive Attitude, Enthusiasm, Curiosity, Honesty, Good Communication skills, etc. to
leave an impact.
8. What are your future plans for the Target Integration?
We look forward to offer cloud-based enterprise solutions to customers and then we also plan to
go global with our services and expertise, in order to provide business owners with right tools
for their organization in this competitive market. Our aim is to help customers in each and every
manner, to improve their business performance.
9. Kindly share some advice for the young ones entering into the field.
It goes without saying that definitely gets your homework done. I have seen a number of
businesses that simply assume that everything they have developed and customized within their
systems will work for go-live day. However, that never happens so take care of that. Also,
automate your Integration thoroughly and ensure it is entirely seamless and automatically syncs
the data your business will need the most. And ultimately, just follow the right practices and aim
to deliver the best to customers to leave them pleased with your services.
47August 2018|

50. SachinDedhia
Taking Standalone Responsibility
of Securing Cyberspace
The need for strong data security officials for the
Indian corporations has gradually increased due
to recent increase in the number of cyber-attacks
that nearly took the world of web into its knees.
Executives are in vital search to form partnerships with
the top security firms. Sachin Dedhia, Founder and
CEO of Skynet Secure Solutions is one such corporate
leader taking information security seriously and creating
barriers against cyber-crimes.
The Erudite Leader
Sachin Dedhia is an independent Cyber Crime
Investigator and also a Certified Ethical Hacker (CISA,
CEH, CEI, ISO 27001 LA). He has served various
MNCs, SMEs, Government departments, both corporate
& individuals as an independent Cyber Crime
Investigator and also as an IT Security Expert. He has
also been assisting various State Police Departments and
Departments of Indian Governments with respect to their
Cyber Crime queries. He is passionate about IT,
Information Security, and Digital Forensics.
Since 2010, he has been successfully conducting various
seminars and workshops on information security across
numerous schools, colleges, universities, chartered
accountants chapters, Rotary clubs, hospitals etc. He is
one of the most popular speaker in Mumbai University
for the refresher and orientation courses. Leveraging
nine years of experience in Vulnerability Assessment,
Penetration Testing, and ISO 27001 Network VAPT; he
has conducted numerous audits for various international
as well as national clients for, both corporate and
government departments. Furthermore, He has also
successfully conducted over 500 seminars & workshops
across India and enlightened over 75,000 participants
about information security. After perceiving the
imminent need of information security in the Indian
industry, he founded Skynet Secure Solutions.
One personal level, Sachin is passionate about IT,
Information Security and Digital Forensics. He aims that
people will soon start realizing the importance of
Corporate leader
TO WATCH IN 2018
Most Creative10The
Sachin Dedhia
Founder & CEO
August 2018|48

51. security. He also believes that this awareness is
necessary for parents and IT Security can be wonderful
career for any child.
The Right Time to Begin With
The foundation of Skynet Secure Solutions was laid in
2008. At that time, the awareness regarding the
information security was very less in the industry. The
security information was also low in society and
companies were thriving for their survival. However, as
the cyber-breaches started rapidly, law enforcement
agency’s work started flowing in. Consequently, the
demand for the Cybersecurity has increased within the
span of last five years. With Sachin’s constant efforts,
Skynet Secure Solutions was recently recognised
amongst the Top 25 Cybersecurity Consultant Company
in India by a prominent magazine.
The Industry Conundrums
Sachin had to face challenges within the industry itself.
During the initial establishment of the company, people
didn’t take information security seriously. Organisations
did not want to invest in security because it was not a
favourable ROI. Ethical hackers were considered as a
taboo or they were not valued. The society or industries
did not take preventive measures until something worse
happened. Cyber ruptures like damage, identity theft,
and data theft have rendered companies into monetary
loss and brand erosion. As these breaches erupted, firms
have now started to change the attitude; however, it is
still low. The compliance requirement has forced these
organizations into investing in information security.
Every Security Need Under One Roof
Skynet provides all the security services under one roof.
It entails IT security audits, Cybercrime investigation,
training in Ethical Hacking, IT Security Audit, Digital
Forensics Audits, E-mail Tracing, Cyber Crime
Investigations, Help to File Cyber Cell Complaints, and
Training in Information Security Domain, and Digital
Forensics. The firm provides Government as well as
international certification for all its training programs. It
has ties with the prestigious associations like Bombay
Chambers, Indo American Society, Princeton Academy,
and covers almost all the colleges across Mumbai. The
organization has delivered Pan India seminars and
workshops across all sectors of the industry.
Additionally, the company conducts special training
program for cyber cell departments across India. Skynet
is the only company that have exposure to law
enforcement as well as corporates banks.
Acknowledging the Brave Strength
Sachin Dedhia describes his daily motivation and
consistent performance by saying “We ethical hackers
strive to fight in the cyberspace to secure the data or
information or identity”. Comparing data to the new oil,
the information security has become an integral part of
any industry. It is crucial to secure it.
Sachin believes that the industry is still developing, and
a lot of companies are now opening up to hire
cybersecurity experts. The ransomware attacks have
brought a lot of awareness regarding the protection of
digital data. Even the regulators like RBI, SEBI, and
IRDA are partnering up with the right security providers
to fight against digital crimes.
Future Protection of the Digital World
The company plans to open new branches in the USA,
California, and Singapore in the next two months. The
company is starting seven more branches across India
and is increasing its team-strength to over a hundred in
the next few months.
Our objective is to
promote cyber-crime
and internet security
awareness across all
sections of the industry
‘‘ ‘‘
49August 2018|

52. August 2018|50

53. Artificial
IntelligenceRedefining Business Leadership
AI is a term that has taken over our lives since
long back, but the impact of it can be fathomed
in its huge use of today’s world. It has become
part of almost everything related to human existence,
from manufacturing to technical, from medical to
analytics; it has stretched its hands in all the sectors.
Importance of AI has been introduced to the world of
business and the impact of this has been well
acknowledged in almost all kind of businesses. The Gen
Z industrial revolution has become possible with the help
of AI. As a matter of fact, strategic advances are
influencing the business leaders to get to the core of the
project to strive the best from it, and the influence of this
mighty power of AI cannot be forsaken from it.
Strategic Advantages across Industries
In the face of AI, business leadership is undergoing a
gigantic shift and adopting a cocktail of skills. According
to an independent global survey on artificial intelligence,
a majority of the organizations and business leaders are
deploying AI technology to automate and make the
business processes more efficient. Leveraging artificial
intelligence technologies chiefly for business process
automation is often viewed as a good starting point as it
can deliver rapid improvements. The chief executives
have monitored and reported tangible benefits from the
artificial intelligence applications in their companies.
The industries and the emerging leaders are obtaining
advantages to security and privacy, deploying AI
technologies in an organization’s data. As a result,
continued investment in the data management is seen
across different industrial sectors. The introduction of
artificial intelligence in the businesses is providing the
new-age entrepreneurs with improved process
performance, productivity gains due to IT time spent on
higher value, improved security, compliance and risk
51August 2018|

54. management, and increased market share. It also powers
the enterprises with improved employee retention.
Integration of AI into Workforce
The deployment of AI technology in the organizations is
significantly going beyond the accuracy and productivity
of comparable human activity which undoubtedly states
that the AI is already matching human capabilities in
certain areas. Business leaders are getting well aware of
AI’s potential and are monitoring operations to support
their personnel. They are leveraging artificial intelligence
to augment existing human skills and make employees
better in their work. They are also focusing on employee
training to help them develop adaptable skills for the
future. Besides, smart algorithms are decisive,
unwavering, and informed which would in many ways
create very effective workforce and leaders.
AI is blurring the dividing line between employers and
machines, thereby supporting the new-age entrepreneurs.
These entrepreneurs are building training data that
demonstrates the machines to be smarter and in turn,
machines are progressively able to support elements of
workforce intelligence and learn more about the
workforce experience. Significantly, AI is about enabling
machines to augment and complement personnel
functions. The business leaders are moving towards the
symbiosis of the two. With the implementation of
artificial intelligence, the employers can design business
processes that make the best use of resources. This will
help empower the business leaders and their
organization’s employees to work smarter and more
productively. AI creates a way of operational excellence
for the workforce and makes them agiler. It develops
responsive skills in the business leaders making them
firm for the complexities of the business market.
Embracing Greater Presence of AI Technology
AI is integrating into more operations within enterprises,
which is redefining the fundamental concepts of
leadership across several levels. These levels include the
overall strategy, customer experience, leveraging
technology and human capital. Recognizing this
revolutionary shift in the leadership, four out of five
chief-level officials identified that their future business
strategies will be informed through opportunities offered
by artificial intelligence technology.
Significantly, these officials are confident that the
organizations' executive personnel have the ability to
adapt the leadership skills as AI technologies are adopted
within the businesses. Along with a strong belief in
leadership strength, they surveyed strongly and agreed
that artificial intelligence will benefit the organizations at
all levels. They have approved to the idea that AI
technology will improve the leadership skills and boost
the investment areas in employee training, recruitment,
building new solutions based on data, modernizing
technology and new digital services and solutions. These
investment areas will develop a positive vision in the
leaders and upsurge transparency into the business
operations.
Looking into the Future
Many enterprises across all the sectors will witness the
benefits of artificial intelligence in the coming future. It
would become the mainstream amongst the new-age
business entrepreneurs and more companies are planning
to invest in the AI technology. This increase in the scale
of AI will be the driving force of future business
revolution and tangibly benefit the business leaders. It
would help the business leaders to uncover new
opportunities and head off potential risks. The artificial
intelligence technology is changing the idea of training –
as one-time-initiative. The future with AI will motivate
the organizations to adopt a culture of lifelong learning
and facilitate opportunities for staff to continuously
develop new skills. Also, business leaders have to evolve
their skills to gain a deeper understanding of the
technologies that have the ability to drive their business
forward in the years to come.
August 2018|52

56. SANJAYNAGI
A Man with a Strong Judgment
and Deep Insight
Technology creates opportunities that assist the
mankind to design innovative solutions. Very few
business leaders have the ability to craft the unique
pathway that leads to innovation and creativity. One such
persona, passionate about learning and revolutionizing the
lives of people is Sanjay Nagi, Founder and Managing
Director of Market Insight Consultants. Driven by
‘hunger for newness’, describes him the best. He
consistently strives hard to grow the business by upholding
the organizational values- Satya (truth), Dharma (duty),
Harsh (customer happiness), and Anurag (spirit of
winning).
After completing his graduation from IIT Roorkee with
B.Tech in Mechanical Engineering in 1983, Sanjay started
working for L&T’s Earthmoving Machinery Division. In
1993, he started his first company which he sold
subsequently and established Market Insight Consultants
which is into decision support consulting.
Apart from this, Sanjay is an international trainer and also
run a non-profit trust called MICRUTS foundation.
Dreaming to be a multinational, he had also established
Modha Investments and Services in Oman which is a trade
facilitation bridge between India and Oman.
Being amongst the dominant consultants to facilitate the
entry of global companies into India, Sanjay assert, “we
have been able to set our footprint outside India by setting
up operations in the Middle East. We have also developed a
body of research around India’s most important subject of
innovation”.
Tackling the External and Internal Challenges
In the initial days, the biggest external challenge faced by
Sanjay was to counter the market complexities and outshine
its competitors. His sheer commitment to ethics helped him
to drive Market Insight Consultants from a market research
company to a decision support company, leading to newer
success heights. Another major challenge was to foresee
and take advanced precautionary measures for the changed
buyer-behavior contexts.
On the other hand, tackling the internal challenges also
helped Sanjay to be amongst the leading entrepreneurs. He
strived hard to sustain the culture of excellence across all
his companies. While developing and sustaining teams who
Corporate leader
TO WATCH IN 2018
Most Creative10The
Sanjay Nagi
Managing Director
August 2018|54

57. help the organization to grow, ensuring the business
pipeline to see the organization meets its operational costs
over a certain time horizon was also a key challenge.
Engaging clients in a fiercely competitive market where
price undercutting was becoming the norm was also a
thought-provoking deal for Sanjay. As a remedial measure,
Sanjay de-risked his business by getting into retainership
projects which ensure steady revenue to chart into new
market waters.
Unique Services Across-the-board
Under the leadership of Sanjay, Market Insight Consultants
delivers a wide-range of services that highlight:
Highest in Industry Service Diversity - The company offers
exclusive services for Market Feasibilities, Market Entry
Strategy for foreign players planning to foray into Indian
Market, Customer satisfaction studies and systems set up. It
also provides solutions for Quality enhancement at
International Airports, Media and communication needs
assessment research, Partner section and joint venture
search, and Innovation Research. The company also sets
itself apart through its prominent Project Management and
Consultancy services.
Highest in Industry Sector Diversity- Market Insight
Consultants is providing exceptional services to a wide-
range of sectors including Aviation, Engineering,
Electronics and Electrical, Handicrafts, Food, FMCG,
Luxury etc.
Additionally, the company’s new service range for startups
mentors and consults their market access in a very unique
combination.
Md’s Take on Current Industry Scenario
“We straddle two spaces – the Market Research Space and
the Consulting Space”, states Sanjay.
He believes that the market research industry in India is
largely unregulated with the presence of MNCs, domestic
majors and a plethora of SMEs. Typically work keeps
getting handed down to a sub-contractor and then to another
sub-contractor so quality standards are difficult to maintain.
Also, there is client pressure on using technology for data
collection, something Sanjay had predicted twenty years
back is happening now. He ensures that the technology as
well as social media will make a number of companies
redundant if they do not change.
Sanjay also believes that, in the consulting space, the larger
consultants are able to handle multiple sectors, but most
consulting companies can work only in limited domains. He
avows, “with our service and sector diversity and ability to
offer par services at lower fees, we have been able to future
proof ourselves”.
Opining the Budding Entrepreneurs
Expressing his viewpoints about the startup forums, Sanjay
says “for an entrepreneur getting to know him first is much
better before building VUCA capability and tenacity
followed by the relationship skills”. On the business model
front, he suggests the budding entrepreneurs to be clear
about what specific needs their products and services
propose to solve-in the market and stay relevant in face of
the competition.
Foreseeing the Future
With the trend of Indian economy to remain upward in the
future, there would be a significant increase of foreign
players planning to test the Indian markets. This would
surely increase the need of reliable and experienced
consulting partners to handhold them in India. As such,
Sanjay is gearing-up along with his team to work
progressively towards achieving newer milestones. Also,
technology is going to disrupt the traditional MR practices,
spurring growing use of digital tools for data collection, and
real time quality checks on surveys. Acknowledging this,
Sanjay articulates “we are relentlessly pursuing overseas
business development and our aim is establishing ourselves
on global consultancy map in the next three years”.
We grow
your
business
with you
‘‘ ‘‘
55August 2018|

58. veryone around us is a leader. We assume everyone
Eto be a leader, if he performs better than others, if
he visualises better than others and if he achieves
better than others. However some of these leaders are
analysed and credited to be an extraordinary leaders (ED).
How do such leaders become extraordinary in comparison
to others? What extra qualities do they possess? What
motivates them to be that extra? How do they function?
How do the work? How they perform? What energy in
them makes them standout? Let’s analyse.
An extraordinary leader among many leaders is categorised
based on the observations over a long period of his progress
and achievements. A leader is called as extraordinary for all
the stretched goals that he has achieved and for the high
standards that he has set. These goals and high standards are
such, that for many leaders they are not achievable, for all
others they are only imaginable and for the critics these
achieved goals and high standards are beyond their books
or don't exist in their literature.
A leader will be known as extra ordinary if he has
collaborative understanding and if he poses collaborative
solutions. He will encourage everyone around him to speak
their mind out. He will analyse and listen to everyone’s
suggestions, considering them as his close friend and family
member. He will shower respect to all your thoughts and
politely correct ones mistakes by convincing him for the
right solutions. And when awarded for his achievements,
this extraordinary leader will credit his achievements to and
for the group.
Under normal circumstances many leaders like to lead a
group and take its credit. However only an extraordinary
leader volunteer’s in a group or leads a group under adverse
circumstances to achieve something which could be risky
for self but beneficial for the group. Believe me, potential in
such leader is so high that all these achievement to him
appear normal and props other to feel such achievements.
He calls the achievement as easily achievable by everyone
and with great motivation.
Pessimism and optimism thoughts are qualities of every
leader and individual. However, most leaders become
apprehensive and they back out to new changes. They feel
constrained and let go small opportunities, which could
have become path breakers. They in a way limit themselves
and their goals. However, an extraordinary leader in such
scenarios finds opportunities in these changes or difficulties.
He not only takes them as opportunities but embraces the
changes with fullest of responsibility. He makes everyone
feel such changes as normal and natural. He encourages
everyone to embrace the change for better benefits and
gains.
As we all know, one needs to take initiative to achieve
goals. however, with initiative towards a goal the path
becomes unsighted and/or a non-starter. Most leaders,
among us walk the path which they know or which is
guided. But, an extraordinary leader takes the initiative
toward a path which till such time has never be imagined,
or has never been explored and was never thought to be
discovered. Moreover, during these initiatives, the
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