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Anatomy of a Health System
July 23, 2014
Marc Lassaux, CTO, Quality Health Network
Justin Aubert, CFO, Quality Health Network
Kevin Fitzgerald, MD, CMO, Rocky Mountain Health Plans
Agenda for this session
 Quick Overview
 Technology to support Pop. Health
 Sustainability consideration
 Operationalizing Clinically
 General Discussion
Formed in 2004
Two Hospitals, Physician Organization
Payer, Community Resource Organization
Over 200 organizations and 850 providers
HIE, HISP, eHealth Exchange participant
Data Aggregation and Applications
Incorporated as Non-profit 501 (c) 3 - August 2004
“Trusted, non-exclusive, and apolitical Organization”
Live Operations: October 2005
Private Capital $2.75 million
Cash Flow Positive from Operations - 2007
The Start:
QHN’s Regional Connectivity - 2013
Including Providers
Copyright Quality Health Network
Connections In Development
• The Memorial Hospital, Craig
• Yampa Valley Medical Center, Steamboat Springs
• VA Medical Center, Grand Junction
• CORHIO – Colorado eastern slope
Hospital & Lab Connections
• St. Mary’s Regional MC
• Community Hospital
• Family Health West
• Aspen Valley
• Montrose Memorial
• Rangely District
• Delta County Memorial
• Gunnison Valley
• Grand River Health (Hospital)
• Valley View/Glenwood
• Pioneers/Meeker
• LabCorp
• Quest Diagnostics
• Grand Junction Diagnostics
• Internal Medicine Assoc.
• DCI
Hospice
PACE (Senior
Community Care)
Care Transitions
Home Care
DME
Respiratory &
Physical Therapy
Long-Term Care
Assisted Living
Connected
Providers
.
.
.
..
...
.
...
.
..
...........
................................................................................
....................
..........................................
...... .........
................. ..
.
.
.
RMHP and QHN
 RMHP one of QHN’s five founding members
 Colorado Beacon Consortium
• Rocky Lead, QHN Sub recipient
 Practice Redesign and Quality Improvement
 Population Health Tools
• Disease, Wellness, Risk
 Care Coordination
Sustainability
Considerations
Justin Aubert CPHIT, CPEHR
CFO, Quality Health Network
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
7
Historical Funding of QHN
 Initial Funding from Private Capital
 Core Operations are Funded by Subscription Fees
 Everybody Connected Pays
 Self Sustaining Since 2007
 Development Fund
• QHN initially Mesa County initiative
• New neighborhoods contribute to infrastructure
8
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
Historical Funding of Technology
 Grant from The Colorado Health Foundation
• Expand HIT through out western Colorado
• Defray one-time costs to connect to the HIE
 Colorado Beacon Consortium ONC ARRA Grant
• Federal funding to procure technology
• Capital investment vs. operational
 Increase Value to Participants
• Population Health
• Quality Improvement Initiatives
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
9
Considerations
 New Technology is Expensive and Changing Fast
 Open Source vs. Proprietary
 Contracting Issues
• Vendor pricing typically ASP
• QHN negotiated contracts for perpetual licenses with
annual maintenance vs. ASP model
- Larger up front costs with lower recurring
- Sustainability plan for post grant funds
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
10
Considerations
 Population Based Pricing
• Western Colorado’s population less than 500K
• First tier pricing typically up to 1M lives
- Non-starter in rural areas
- Not economically feasible unless partnering or revised tiers
 Partnering with Other Organizations
• Cheaper to incrementally increase existing license
• Take advantage of economies of scale
• Create similar initiatives across geographic areas
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
11
Looking Forward
 Value Add to Participants of HIE
• Data delivery moving towards a commodity
• Longitudinal patient record is key value
• Use the data to increase value to providers and patients
 What Role Does the HIE Play
• EHR’s will/could have functionality
• Workflow, workflow, workflow
©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
12
Clinical Aspects When Operationalizing QI and PH
- 7/22/14 Anatomy of Health System Panel Presentation
- Institute for Health Technology Transformation (IHT )
Kevin R. Fitzgerald, MD
Chief Medical Officer
Rocky Mountain Health Plans
2
Disclaimers
• Family Doc
• RMHP CMO
• Doctors On Call
14
Anatomy of a Health System
- Where We’re Focused
Focus Region
- Approximately 850,000
Residents
- RMHP Key Markets
- RCCO Service Area
- QHN Footprint
- Distinct Patterns of Care
(Dartmouth Atlas)
RMHP Initiatives
• Office Record Review (ORR) since the 90’s
• Chronic Disease Management since the early 2000’s
• Beacon 2009
• CPCi/Practice Transformation 2013 and ongoing
• Medicaid RCCO (ACO) Region 1 2013 and ongoing
Primary Care Practice Transformation
• Top RMHP Priority and Investment Area
• Maximize Primary Care Population Management Capacity
− Data Use and QI Competencies
– Adopt New Tools
– Integrate New Staff
– Team Based Care
• Five Active Learning Tracks
– Foundations
– Masters 1
– Masters 2
– PCMH Recognition
– CPCi
Barriers To Change
• Non-integrated delivery system
• Frontier communities (IPA’s)
• Evolution of their delivery systems
• Improve communication in their communities
• Create a culture of innovation in the medical community
Accountable, Population-Focused Care
- Technology is a Cog in the Machine
Population-
Focused Care
Payment
19
Measurement
Boots on the Ground
- Practice Transformation
20
A Rising Tide
• 2012: 51 Practices (Beacon).
• 2013: 102 Practices -- 50% growth or doubling of the number of
practices we supported in 2012.
• 2014: 95 Practices to date -- with 50 practices in queue for
recruiting into any one of the program tracks.
Our Goals
Small tests of change emphasizing the triple aim through
population health management:
• Population management through registries
• Practice case management
• Risk rating and patient stratification
• Referral systems/continuity in transitions
• Community care management of the person
• Community care plans
• Community surveillance models
Whole Person Support
22
• Comprehensive Assessments
• Health, Behavioral, Social, Functional Domains
• Coordinating the Coordinators
RMHP Statewide RCCO Report
RMHP Statewide RCCO Report
• Practice Transformation
• Measurement & Feedback
• Workforce (Human Capital)
• Payment
• Technology
25
Anatomy of a Health System
- Key Drivers in an Accountable Community
Global Outcomes Score
(“GO Score”)
1. Comprehensive and Continuous
2. Guidelines and Predicted Risks
3. Net Benefit Focus - Counterintuitive Results
What is the“GO Score”
Predicted # events prevented by PCP
Opportunity Benchmark
GO Score =
• In example above GO Score = 100/180 = 55
•The opportunity captured is 55% of total
benchmark
0
20
40
60
80
100
120
140
160
180
200
Opportunity Benchmark CurrentTreatment
5-Year CVD Events Prevented
180 events
100 events
How is the GO Score different?
28
The Global Outcomes Score measures CVD risk reduction in populations
• Credits providers for reducing risk not just meeting a treatment target or
process measure
Corrects problems with current simple performance measures such as
the blood pressure guidelines:
• Credit is given to reduced SBP from 142 to 138
• No credit is given for reducing SBP from 200 to 142
• Other patient risk factors are largely ignored
• Leaves little room for physician discretion
NCQA is testing the GO Score as a performance measure
• PCP will be one of the first groups in the country to test this new approach
Oversimplified guidelines impact care
29
Mrs.
Smith
Mr. Jones
SBP = 142 SBP = 138
age = 45age = 42
LDL = 116 LDL = 178
HDL = 35HDL = 61
FPG = 116FPG = 89
weight = 244 weight = 345
height = 5’6’’ height = 5’11’’
GO Score will give more credit for treating Mr. Jones
1.2%
Risk of MI or stroke in 5
years
7.1%
0.4%
Absolute risk reduction if
lower BP
2.1%
What actions increase your GO Score?
Prescriptions (15 month
grace period for
incentive)
• Statins
• Thiazides
• ACE/ARB
• CCBs
• Beta Blockers
Smoking (cessation
during the year)
Weight loss >5% during
the year (BMI>25 at
outset)
30
Future versions may include other interventions and
other diseases provided data quality is sufficient
Contact
Kevin Fitzgerald, MD
Chief Medical Officer
Rocky Mountain Health Plans
kevin.fitzgerald@rmhp.org
31

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Health IT Summit Denver 2014 - "Anatomy of a Health System"

  • 1. Anatomy of a Health System July 23, 2014 Marc Lassaux, CTO, Quality Health Network Justin Aubert, CFO, Quality Health Network Kevin Fitzgerald, MD, CMO, Rocky Mountain Health Plans
  • 2. Agenda for this session  Quick Overview  Technology to support Pop. Health  Sustainability consideration  Operationalizing Clinically  General Discussion
  • 3. Formed in 2004 Two Hospitals, Physician Organization Payer, Community Resource Organization Over 200 organizations and 850 providers HIE, HISP, eHealth Exchange participant Data Aggregation and Applications Incorporated as Non-profit 501 (c) 3 - August 2004 “Trusted, non-exclusive, and apolitical Organization” Live Operations: October 2005 Private Capital $2.75 million Cash Flow Positive from Operations - 2007 The Start:
  • 4. QHN’s Regional Connectivity - 2013 Including Providers Copyright Quality Health Network Connections In Development • The Memorial Hospital, Craig • Yampa Valley Medical Center, Steamboat Springs • VA Medical Center, Grand Junction • CORHIO – Colorado eastern slope Hospital & Lab Connections • St. Mary’s Regional MC • Community Hospital • Family Health West • Aspen Valley • Montrose Memorial • Rangely District • Delta County Memorial • Gunnison Valley • Grand River Health (Hospital) • Valley View/Glenwood • Pioneers/Meeker • LabCorp • Quest Diagnostics • Grand Junction Diagnostics • Internal Medicine Assoc. • DCI Hospice PACE (Senior Community Care) Care Transitions Home Care DME Respiratory & Physical Therapy Long-Term Care Assisted Living Connected Providers . . . .. ... . ... . .. ........... ................................................................................ .................... .......................................... ...... ......... ................. .. . . .
  • 5. RMHP and QHN  RMHP one of QHN’s five founding members  Colorado Beacon Consortium • Rocky Lead, QHN Sub recipient  Practice Redesign and Quality Improvement  Population Health Tools • Disease, Wellness, Risk  Care Coordination
  • 6.
  • 7. Sustainability Considerations Justin Aubert CPHIT, CPEHR CFO, Quality Health Network ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution. 7
  • 8. Historical Funding of QHN  Initial Funding from Private Capital  Core Operations are Funded by Subscription Fees  Everybody Connected Pays  Self Sustaining Since 2007  Development Fund • QHN initially Mesa County initiative • New neighborhoods contribute to infrastructure 8 ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution.
  • 9. Historical Funding of Technology  Grant from The Colorado Health Foundation • Expand HIT through out western Colorado • Defray one-time costs to connect to the HIE  Colorado Beacon Consortium ONC ARRA Grant • Federal funding to procure technology • Capital investment vs. operational  Increase Value to Participants • Population Health • Quality Improvement Initiatives ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution. 9
  • 10. Considerations  New Technology is Expensive and Changing Fast  Open Source vs. Proprietary  Contracting Issues • Vendor pricing typically ASP • QHN negotiated contracts for perpetual licenses with annual maintenance vs. ASP model - Larger up front costs with lower recurring - Sustainability plan for post grant funds ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution. 10
  • 11. Considerations  Population Based Pricing • Western Colorado’s population less than 500K • First tier pricing typically up to 1M lives - Non-starter in rural areas - Not economically feasible unless partnering or revised tiers  Partnering with Other Organizations • Cheaper to incrementally increase existing license • Take advantage of economies of scale • Create similar initiatives across geographic areas ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution. 11
  • 12. Looking Forward  Value Add to Participants of HIE • Data delivery moving towards a commodity • Longitudinal patient record is key value • Use the data to increase value to providers and patients  What Role Does the HIE Play • EHR’s will/could have functionality • Workflow, workflow, workflow ©2014 Quality Health Network (QHN) – All rights reserved, QHN proprietary and confidential not for further redistribution. 12
  • 13. Clinical Aspects When Operationalizing QI and PH - 7/22/14 Anatomy of Health System Panel Presentation - Institute for Health Technology Transformation (IHT ) Kevin R. Fitzgerald, MD Chief Medical Officer Rocky Mountain Health Plans 2
  • 14. Disclaimers • Family Doc • RMHP CMO • Doctors On Call 14
  • 15. Anatomy of a Health System - Where We’re Focused Focus Region - Approximately 850,000 Residents - RMHP Key Markets - RCCO Service Area - QHN Footprint - Distinct Patterns of Care (Dartmouth Atlas)
  • 16. RMHP Initiatives • Office Record Review (ORR) since the 90’s • Chronic Disease Management since the early 2000’s • Beacon 2009 • CPCi/Practice Transformation 2013 and ongoing • Medicaid RCCO (ACO) Region 1 2013 and ongoing
  • 17. Primary Care Practice Transformation • Top RMHP Priority and Investment Area • Maximize Primary Care Population Management Capacity − Data Use and QI Competencies – Adopt New Tools – Integrate New Staff – Team Based Care • Five Active Learning Tracks – Foundations – Masters 1 – Masters 2 – PCMH Recognition – CPCi
  • 18. Barriers To Change • Non-integrated delivery system • Frontier communities (IPA’s) • Evolution of their delivery systems • Improve communication in their communities • Create a culture of innovation in the medical community
  • 19. Accountable, Population-Focused Care - Technology is a Cog in the Machine Population- Focused Care Payment 19 Measurement
  • 20. Boots on the Ground - Practice Transformation 20 A Rising Tide • 2012: 51 Practices (Beacon). • 2013: 102 Practices -- 50% growth or doubling of the number of practices we supported in 2012. • 2014: 95 Practices to date -- with 50 practices in queue for recruiting into any one of the program tracks.
  • 21. Our Goals Small tests of change emphasizing the triple aim through population health management: • Population management through registries • Practice case management • Risk rating and patient stratification • Referral systems/continuity in transitions • Community care management of the person • Community care plans • Community surveillance models
  • 22. Whole Person Support 22 • Comprehensive Assessments • Health, Behavioral, Social, Functional Domains • Coordinating the Coordinators
  • 25. • Practice Transformation • Measurement & Feedback • Workforce (Human Capital) • Payment • Technology 25 Anatomy of a Health System - Key Drivers in an Accountable Community
  • 26. Global Outcomes Score (“GO Score”) 1. Comprehensive and Continuous 2. Guidelines and Predicted Risks 3. Net Benefit Focus - Counterintuitive Results
  • 27. What is the“GO Score” Predicted # events prevented by PCP Opportunity Benchmark GO Score = • In example above GO Score = 100/180 = 55 •The opportunity captured is 55% of total benchmark 0 20 40 60 80 100 120 140 160 180 200 Opportunity Benchmark CurrentTreatment 5-Year CVD Events Prevented 180 events 100 events
  • 28. How is the GO Score different? 28 The Global Outcomes Score measures CVD risk reduction in populations • Credits providers for reducing risk not just meeting a treatment target or process measure Corrects problems with current simple performance measures such as the blood pressure guidelines: • Credit is given to reduced SBP from 142 to 138 • No credit is given for reducing SBP from 200 to 142 • Other patient risk factors are largely ignored • Leaves little room for physician discretion NCQA is testing the GO Score as a performance measure • PCP will be one of the first groups in the country to test this new approach
  • 29. Oversimplified guidelines impact care 29 Mrs. Smith Mr. Jones SBP = 142 SBP = 138 age = 45age = 42 LDL = 116 LDL = 178 HDL = 35HDL = 61 FPG = 116FPG = 89 weight = 244 weight = 345 height = 5’6’’ height = 5’11’’ GO Score will give more credit for treating Mr. Jones 1.2% Risk of MI or stroke in 5 years 7.1% 0.4% Absolute risk reduction if lower BP 2.1%
  • 30. What actions increase your GO Score? Prescriptions (15 month grace period for incentive) • Statins • Thiazides • ACE/ARB • CCBs • Beta Blockers Smoking (cessation during the year) Weight loss >5% during the year (BMI>25 at outset) 30 Future versions may include other interventions and other diseases provided data quality is sufficient
  • 31. Contact Kevin Fitzgerald, MD Chief Medical Officer Rocky Mountain Health Plans kevin.fitzgerald@rmhp.org 31