Hatem Hamdy Abd El Rahman is seeking an internship in mechanical power engineering. He has work experience in customer service and sales. He is currently a second year student studying mechanical power engineering at Helwan University. He has taken additional courses in AutoCAD and participated in internships at LEONI, The Arab Contractors, and Intel. He is proficient in Windows, Word, PowerPoint and Excel.

1. Hatem Hamdy Abd El Rahman
+02-01113420413 • 16, Mohamed Abdullah St, Maadi, Cairo, Egypt • Hatemhamdy8@gmail.com
OBJECTIVE A challenging internship opportunity in the field of Mechanical Power that utilize academic background and my skills.
WORK EXPERIENCE
July : October 2014 Customer Service Advisor , Mobinil
Responsibility: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed.
July : September 2014 Sales Executive , GoodsMart Responsibility: • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sells products by establishing contact and developing relationships with prospects; recommending solutions. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Prepares reports by collecting, analyzing, and summarizing information. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies. • Contributes to team effort by accomplishing related results as needed.
EDUCATIONAL BACKGROUND
 Second year, Mechanical Power Engineering, Helwan University (September 2012-Now)
 Extra Courses:
- AutoCAD course, Helwan University (July-August 2013)
Course included:
 Introduction
 Basics of Machines Design
 High School: Al Akpat Secondary School, 2012

2. INTERNSHIPS
 Training in LEONI, 2014
 Training in The Arab Contractors, 2014  Training in The Intel Youth Enterprise Program,2014
 Training in Google for Entrepreneurs,2014
EXTRACURRICULAR ACTIVITIES
 Marketing Director in Helwan Formula Student Racing Team.
 Member in Student activities and trips Committee Union of Students, Faculty of Engineering.
 Volunteer in Resala Association (NGO).
 Member in STP.
 Member in Kinetics.
 Member in Pirates Egypt.
 Member in IRIS.
 Member in K vector Foundation.
MOOC (January - October 2014)
 Diploma in Human Resources , ALISON. License Certificate Serial # 345-733585
 SEO Training Course , MOZ Online Course & Udemy.
License Certificate Serial #UC-VUV37QFR
 Social Media Marketing Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial: #1331817-66
 Selling Online Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial: #1331817-236
 Customer Relationship Management (CRM) Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial: #1331817-423
 Effective Leadership Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial #1331817-36885
 Social Entrepreneurship Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial #1331817-24701
 Basics of Finance Course , HP Learning Initiative for Entrepreneurs. License Certificate Serial #1331817-5 COMPUTER SKILLS
 Very good user of Windows, Word, PowerPoint, Excel 2010.
 Good user of Access, Outlook.
 Good surfing skills on the Internet.
LANGUAGE SKILLS
 Arabic: Native language (written and spoken).
 English: Good (written and spoken).
 German: Fair.
PERSONAL INFORMATION
 Date of Birth : 4th February 1994
 Marital Status : Single
 Gender : Male
 Nationality : Egyptian
 Military Status : Postponed